RE: Exchange ActiveSync does not synchronize Calendar Objexts from
- From: v-chacez@xxxxxxxxxxxxx (chace zhang)
- Date: Fri, 15 Sep 2006 07:18:52 GMT
Hi Rene,
Thanks for your detailed update.
In order to ensure that I understand this issue correctly, I would like to
confirm the following points.
1.The users can create Calendar item in PPC, and this will be synced to
Exchange mailbox successfully. You can view this item in Outlook or OWA.
2. However when you create a calendar item in Outlook or OWA, this item
will never be synced to PPC by ActiveSync.
I don't think this issue relates to CRM. Based on my research, please check
the settings on SBS Server:
1. Go to the SBS server, open ''Exchange System Manager'' console. Expand
''Global Settings'', right-click ''Mobile Services'' and choose
''Properties''. Make sure ''Enable user initiated synchronization'' option
is checked.
2. On the SBS server, open ''Active Directory Users and Computers''.
Navigate to <Domain Name>\''MyBusiness''\''Users''\''SBSUsers''\.
Right-click the user's account, choose ''Exchange Tasks''. In the wizard,
click ''Next''-->Choose ''Configure Exchange Features''-->Make sure all
mobile services for this user are enabled.
3. Also it seems that it is not convenient for you to perform the test with
a PPC 2003, I would suggest that you directly contact HP to get the update.
More detailed information can be found at
http://www.hp.com/sbso/special/ppc_upgrade.html
We've seen some similar issues caused by the old PPC OS and with the latest
OS upgrade (provided by the OEM vendor, such as HP), the problem was
resolved. Another similar instance I saw before was finally resolved by a
hardware reset on the PPC 2002 (but that's not the HP 2210.)
3. The issue may be caused by incorrect configuration of URLScan or IIS
Lockdown Utility installed on this Exchange Server. More info here:
325965 The URLScan tool may cause problems in Outlook Web Access
http://support.microsoft.com/default.aspx?scid=KB;EN-US;325965
If you install URLScan or IIS Lockdown Utility on this Exchange Server,
please follow the steps in the article below to configure it.
309508 XCCC: IIS Lockdown and URLscan Configurations in an Exchange
Environment
http://support.microsoft.com/?id=309508
If the issue persists, please continue with next step
In this case, please send me the IIS log and IIS Metabase for further
research: v-chacez@xxxxxxxxxxxxxx Additionally, for further test, please
temporarily disable SSL or send me the root certificate if you enable it
for ActiveSync; create a new test account and let me know the following
information. I can test on my side:
- Credential of this test account
- The public URL of your Exchange Server
- Domain name Best Regards,
Gather Meatbase and IIS Log:
1). Install MBExplorer by installing IIS 6 Resource Kit Tools:
http://www.microsoft.com/downloads/details.aspx?FamilyId=56FC92EE-A71A-4C73-
B628-ADE629C89499&displaylang=en.
2). Once it is installed, access it from Start, Programs, IIS Resources,
Metabase Explorer.
3). In the left pane, right click ''LM'' (under your server computer name)
to choose ''Export to file'', and then save it as IIS.mbk.
4). Compress this mbk file and send it to me for analysis. Please let me
know the password if you set on this iis mbk file.
5. Please collect the IIS log on Exchange Server so that I can perform
further research:
1). On Exchange Serves, open IIS MMC, right click Default Web Site and then
click Properties.
2). Click Website tab and then check Enable logging.
3). Stop the Default Website and RENAME the existing IIS log files under
C:\WINDOWS\system32\LogFiles\W3SVC1.
4). Restart the Default Website and reproduce the error HTTP 401.1, which
will generate new IIS log file with the exact error.
5). Wait for a while so that IIS Log can be synced. And then go to the
following folder on Exchange Server: C:\WINDOWS\system32\LogFiles\W3SVC1.
6). Send me the log files to my working email address
v-chacez@xxxxxxxxxxxxxx And please let me know the alias of the user who
encountered the issue.
Hope this helps, if you need more help on this issue, please feel free to
let me know.
Have a nice day!
Best Regards,
Chace Zhang (MSFT)
Microsoft CSS Online Newsgroup Support
Get Secure! - www.microsoft.com/security
=====================================================
This newsgroup only focuses on SBS technical issues. If you have issues
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For urgent issues, you may want to contact Microsoft CSS directly. Please
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Any input or comments in this thread are highly appreciated.
=====================================================
This posting is provided "AS IS" with no warranties, and confers no rights.
--------------------
| Thread-Topic: Exchange ActiveSync does not synchronize Calendar Objexts
from
| thread-index: AcbX66ug+h2MnH4lSwq2hhUQAL/kYg==
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| From: =?Utf-8?B?UmVuZSBTdGF1ZGluZ2Vy?=
<ReneStaudinger@xxxxxxxxxxxxxxxxxxxxxxxxx>
| References: <1E8FF086-1546-41DA-B100-E327D2E940C8@xxxxxxxxxxxxx>
<yjZac071GHA.396@xxxxxxxxxxxxxxxxxxxxx>
| Subject: RE: Exchange ActiveSync does not synchronize Calendar Objexts
from
| Date: Thu, 14 Sep 2006 03:51:02 -0700
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|
| Hi Chace,
|
| see my comments below.
| regards Rene
|
| "chace zhang" wrote:
|
| > Hi Rene,
| >
| > Thank you for posting here.
| >
| > According to your description, I understand you can sync mail and
contact
| > from SBS 2003 to you mobile device, but you can not sync calendar
properly.
| > Is it correct?
| Calender only from PPC to Server but not from Server to PPC
| >
| > In order to better assistance, please let me know the following
questions:
| >
| >
| > 1. Does the issue happen to specific user or all users? For further
test,
| > please create a new test account and access this mailbox by ActiveSync,
| > verify whether the issue happens to this new user.
| This i was not able, i do always get HTTP_403 error.
| > 2. I am wondering whether the issue happens to all PPC or only specific
PPC.
| Unfortunately I have only One PPC
| >
| > 3. Does the mobile sync items via GPRS?
| GPRS and WLAN
| >
| > 4. I am wondering if you create an appointment in OWA, does it appear
in
| > mobile device.
| No.
| >
| > 4, Also I am wondering whether you install Antivirus application like
| > PureMessage in Exchange Server. The reason why I ask this is because
this
| > issue much possibly happens because synchronization with Mobile Device
| > fails when 'Exchange Information Store' scanning is enabled, but no
private
| > store scanning options have been selected in the Databases page.
| There is no Antivirus installed.But i have CRM3.0 installed. Could there
be
| a relation?
| >
| > Actually in this case, this is caused by a bug in Exchange 2003. When
| > virusscan is enabled globally, but not on a particular mailboxes store;
| > there is no VirusScanEnabled configured, no message can be synced
because
| > those messages are still marked as need to be scanned. More info here:
| >
| > Server ActiveSync does not download all items during a synchronization
| > session
| > http://support.microsoft.com/?id=827615
| >
| > Exchange ActiveSync cannot synchronize items in a store when the virus
| > scanner on the Exchange Server 2003 server is configured not to scan
that
| > store
| > http://support.microsoft.com/?id=894065
| >
| > If you are using PureMessage, you can refer to the article below.
| >
| > PureMessage for Windows/Exchange: synchronization with PDAs fails when
| > using ActiveSync
| > http://www.sophos.com/support/knowledgebase/article/3186.html
| >
| > So considering situation in this case, please enable Virus Scan for
| > specific mailbox store or temporarily to uninstall Antivirus
application in
| > Exchange Server and then verify the issue.
| >
| > Hope this helps. Please let me know the results so that I can provide
| > further assistance on this problem. I am looking forward to your reply.
| > Thanks and have a nice day!
| >
| >
| > Best Regards,
| >
| > Chace Zhang (MSFT)
| >
| > Microsoft CSS Online Newsgroup Support
| >
| > Get Secure! - www.microsoft.com/security
| >
| > =====================================================
| > This newsgroup only focuses on SBS technical issues. If you have issues
| > regarding other Microsoft products, you'd better post in the
corresponding
| > newsgroups so that they can be resolved in an efficient and timely
manner.
| > You can locate the newsgroup here:
| > http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
| >
| > When opening a new thread via the web interface, we recommend you check
the
| > "Notify me of replies" box to receive e-mail notifications when there
are
| > any updates in your thread. When responding to posts via your
newsreader,
| > please "Reply to Group" so that others may learn and benefit from your
| > issue.
| >
| > Microsoft engineers can only focus on one issue per thread. Although we
| > provide other information for your reference, we recommend you post
| > different incidents in different threads to keep the thread clean. In
doing
| > so, it will ensure your issues are resolved in a timely manner.
| >
| > For urgent issues, you may want to contact Microsoft CSS directly.
Please
| > check http://support.microsoft.com for regional support phone numbers.
| >
| > Any input or comments in this thread are highly appreciated.
| >
| > =====================================================
| >
| > This posting is provided "AS IS" with no warranties, and confers no
rights.
| >
| >
| > --------------------
| > | Thread-Topic: Exchange ActiveSync does not synchronize Calendar
Objexts
| > from Ser
| > | thread-index: AcbXJFGZsqI5ixygTFSX4F1RZ+SNmQ==
| > | X-WBNR-Posting-Host: 213.235.226.105
| > | From: =?Utf-8?B?UmVuZSBTdGF1ZGluZ2Vy?=
| > <ReneStaudinger@xxxxxxxxxxxxxxxxxxxxxxxxx>
| > | Subject: Exchange ActiveSync does not synchronize Calendar Objexts
from
| > Ser
| > | Date: Wed, 13 Sep 2006 04:04:01 -0700
| > | Lines: 14
| > | Message-ID: <1E8FF086-1546-41DA-B100-E327D2E940C8@xxxxxxxxxxxxx>
| > | MIME-Version: 1.0
| > | Content-Type: text/plain;
| > | charset="Utf-8"
| > | Content-Transfer-Encoding: 7bit
| > | X-Newsreader: Microsoft CDO for Windows 2000
| > | Content-Class: urn:content-classes:message
| > | Importance: normal
| > | Priority: normal
| > | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.1830
| > | Newsgroups: microsoft.public.windows.server.sbs
| > | Path: TK2MSFTNGXA01.phx.gbl
| > | Xref: TK2MSFTNGXA01.phx.gbl microsoft.public.windows.server.sbs:297202
| > | NNTP-Posting-Host: TK2MSFTNGXA01.phx.gbl 10.40.2.250
| > | X-Tomcat-NG: microsoft.public.windows.server.sbs
| > |
| > | Hi,
| > |
| > | i have set up the small business server 2003 Premium R2, have applied
all
| > | hotfixes and servicepacks ( incl. Hotfix 894065) and tried to
synchronize
| > my
| > | IPAQ 2210 (PPC 2003) via Exchange Active Sync; the only thing which
is
| > | absolutely not working is the synchronisation of calendar objects
from
| > server
| > | to handheld. emails, contacts are synchronized, also calendar entries
| > from
| > | handheld to server are synchronized. I have spent already 3 days to
get
| > this
| > | point running, unfortunately i got no success (and no usefil hints in
any
| > | newsgroups). It seems the more users have this problem, but all
threads i
| > | have found did not bring a solution for this.
| > |
| > | regards
| > | Rene
| > |
| >
| >
|
.
- References:
- RE: Exchange ActiveSync does not synchronize Calendar Objexts from Ser
- From: chace zhang
- RE: Exchange ActiveSync does not synchronize Calendar Objexts from
- From: Rene Staudinger
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