RE: Download connection Manager through RWW

Hi Jenny

I'm sending the files by email. This problem occurs from all remote users
over the internet and internal users over the LAN.

John

""Jenny wu [MSFT]"" wrote:

Hi John,

Thanks for your information. I do appreciate your time.

I. Please ensure to add the SBS Site (http://FQDN/*) in trusted site in IE
of the problematic workstation. You can refer to the following steps:

a. Start Internet Explorer.
b. On the Tools menu, click Internet Options.
c. On the Security tab, click Local intranet zone, and then click Sites.
d. Click Advanced.
e. In the Add this Web site to the zone box, type the public FQDN of the
SBS server, and then click Add.

Then please let me know if the issue is resolved.

II. Since the Symantec anti-virus application installed on the server,
please refer to the following steps to ensure configure the application
properly:

823166 Overview of Exchange Server 2003 and antivirus software
http://support.microsoft.com/?id=823166

Recommendations for troubleshooting an Exchange Server computer with
antivirus software installed
http://support.microsoft.com/kb/245822/en-us

Preventing Symantec AntiVirus Corporate Edition 8.x from scanning the
Microsoft Exchange directory structure
http://service1.symantec.com/SUPPORT/ent-security.nsf/d04e6f2f2dfad5de88256c
910079502c/8b773850a36516fe88256c2f007e436d?OpenDocument&src=bar_sch_nam

III. Please refer to the following steps to reproduce the issue and collect
the ISAINFO and web proxy/Firewall service logs for analyze:

1). To get the ISAINFO: http://www.isatools.org/ISAInfo.vbe

2). Collect ISA logs:

A. Enable all the ISA logging options

1. In ISA Management console ' navigate to 'Servers and Arrays' '
'Monitoring Configuration' ' Logs, double click 'ISA Server Firewall
service' and switch to the 'Fields' tab, and then click 'Select All'.
2. Do the same thing (enable all the log options) to 'ISA Server Web Proxy
Service'.
3. Do the same thing (enable all the log options) to 'Packet Filters'.

B. Clean Up the existing logs

1. Stop all the ISA services which includes 'MS Web Proxy', 'MS Firewall'
and 'MS Scheduled Cache Content Download'.
2. Delete all the log files in 'C:\Program Files\Microsoft ISA
Server\ISALogs'.
3. Restart the services: 'MS Web Proxy', 'MS Firewall' and 'MS Scheduled
Cache Content Download'.

C. Reproduce the problem on one remote XP client, and then compress and
send all new generated logs to me at (C:\Program Files\Microsoft ISA
Server\ISALogs) v-yanniw@xxxxxxxxxxxxxx

Note: Please also know the IP address of the problematic XP client.

I appreciate your time.

Have a nice day!

Sincerely,

Jenny Wu
Microsoft CSS Online Newsgroup Support
Get Secure! - www.microsoft.com/security
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--------------------
Thread-Topic: Download connection Manager through RWW
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Subject: RE: Download connection Manager through RWW
Date: Tue, 12 Sep 2006 06:49:01 -0700
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Hi Jenny

I've worked through this with no result - please note that I can connect
with Conn Manager on existing clients - just cannot download the manager.
I
couldn't create a VPN from the remote client - but will try again later.
I've sent the required files to your email address - not done the ISA
stuff
as I'm using ISA 2000 at the moment and your instructions are for ISA 2004

Thanks

John

""Jenny wu [MSFT]"" wrote:

Hi John,

Thanks for using the SBS newsgroup.

From the description, I understand the issue is that you received the
error
message "The page cannot be displayed" when click download connection
manager link in the RWW site. If I am off base, please don't hesitate to
let me know.

Let us refer to the steps below to trouble shoot the issue:

I. Verify the security settings in Internet Explorer. Please try the
following steps:

A. Open Internet Explorer, click Internet Options on the Tools menu.
B. Click the Security tab, select Internet and click Custom Level.
C. Select Prompt or Enable for Download signed ActiveX controls and
Download unsigned ActiveX controls.
D. Click OK. Restart IE and have a test.

II. Please refer to the following steps to clear cache from the
client/IIS/ISA.

1. Clear the cached, compressed copy of the affected files on the SBS
server:
A. Clear the IIS server files:

*. Go to your %windows%\IIS Temporary Compressed Files directory
*. Select all of the content in this directory and delete it.

B. Go to a command prompt, type "iisreset".

2. If you have ISA installed on the SBS server, take the following steps
to
clear the ISA cache.

A. Stop the Web Proxy service.
B. Locate the Urlcache folder.
C. From the multiple files in this folder, locate the *.cdat file in
this
folder.
D. Delete the *.cdat file.
E. Start the Web Proxy service.

3. Please delete the cached files in IE on both server and all client
computers. To do so, follow these steps:

A. In Internet Explorer, click Internet Options on the Tools menu.
B. Click the General tab, and then click Delete Files.
C. Click OK.

III. To setup the SBS 2003 server as a VPN server, you can click the
"Configure Remote Access" link in To Do List and go through the wizard.
If
you have a hardware firewall or router in front of your SBS 2003 server,
you should configure it to allow inbound traffic on port 1723 and also
allow GRE protocol 47. And also ensure open TCP port 80, 443, 4125 on
your
Router and ISA firewall.

I suggest that you re-run CEICW wizard and Configure Remote access
wizard
in server management console to re-create the Connection Manage package.
You can refer to the following steps:

1. Expand Standard Management | To Do List.
2. Click Connect to the Internet in the right pane.
3. Navigate the wizard to Firewall and then select Enable firewall. In
the
next page, check option "Virtual private network" and "terminal
services"
in services configuration page.
4. Click Next and then select Allow access to the following web site
services from the internet.
5. Make sure "Remote Web Workspace" is selected and click Next.
6. Following the wizard to finish it.

It is recommended that you take into the following article:
825763 How to configure Internet access in Windows Small Business Server
2003
http://support.microsoft.com/?id=825763

7. Then click link "Configure remote access" to launch the remote access
wizard to configure VPN server.

Then please test to see if the issue resolved.

More information:
818749 White Paper: Remote Access Overview
http://support.microsoft.com/?id=818749

818754 White Paper: Virtual Private Networking with Windows Server 2003:
http://support.microsoft.com/?id=818754

241252 VPN Tunnels - PPTP Protocol Packet Description and Use
http://support.microsoft.com/?id=241252

241251 VPN Tunnels - GRE Protocol 47 Packet Description and Use
http://support.microsoft.com/?id=241251

If the issue persists, please kindly help me collect the following
information for analyze:

1. Does the issue happen on ALN client computers or internet computers?
Please try to download the connection manager from one computer in LAN
to
test, what is the result£¿

2£®Please try to manually setup VPN connection from the computer to
test,
what is the result? You can do as follows:

How to install and configure a Virtual Private Network server in Windows
Server 2003
http://support.microsoft.com/default.aspx?scid=kb;en-us;323441

314076 HOW TO: Configure a Connection to a Virtual Private Network (VPN)
in
Windows XP
http://support.microsoft.com/?id=314076

3. Please reproduce the issue and capture a screen shot of the symptom.
And
mail the image to my working mailbox: v-yanniw@xxxxxxxxxxxxx

4. Please also help me collect the following logs for analyze:

1). Please run command "ipconfig /all >c:\ipreport.txt" on the SBS
server
box and one client computer.

2). Please refer to the following steps to get system information:

a. Click Start and then Run.
b. Type in "msinfo32" without the quotations and click OK.
c. Once System Information is up and running, click File and then Save.
Save the system information to a .nfo file.

3). Use the ISAinfo utility to collect the ISA configuration information:
a. Download the file from the following URL:
http://www.isatools.org/isainfo/ISAInfo.zip
b. Extract all files to a folder on ISA server
c. Double click Isainfo.js. This will generate 2 files
ISAInfo2004-<computer-name>.log and ISAInfo2004-<computer-name>.xml in
the
current folder.
d. Please send these files to me at feijj@xxxxxxxxxxxxx

4). Gather the ISA Web Proxy and Firewall service logs when reproducing
the
problem:
Enable the full Web Proxy/firewall logging option:
a. Open ISA 2004 management console.
b. Expand the server node and highlight ''Monitoring''.
c. In the right pane, switch to the ''Logging'' tab, make sure the
''Task
Pane'' is showed there.
d. In the ''Task Pane'', click ''Configure Web Proxy Logging'' under
''Logging Tasks'', and then switch the ''log storage format'' from
''MSDE
.

Relevant Pages

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