Re: Outlook won't connect locally when configured for HTTP

Hi Robert,

Thanks for your detailed feedback.

Sorry my misunderstanding on this issue. Based on my research, after you
enable RPC OVER HTTP feature on client, whether you checked "On fast
networks, connect using HTTP first, then connect using TCP/IP" checkmark
outlook would try RPC OVER HTTPS first. Also I think you have found the
root cause, the firewall block the https connections from internal.

As a workaround, you are able to create another profile for your boss, one
for internal, using TCP/IP connection, one for External enable
RPC-OVER-HTTP.

Regarding how to create Outlook profile, you can refer to following
Microsoft article:

How to create a new e-mail profile in Outlook 2003
http://support.microsoft.com/?id=829918

Note: select "Prompt for a profile to be used" option to manually choose
Outlook profile.

Hope this helps, if you have any other concerns please feel free to let me
know.

Have a nice day!

Best Regards,

Chace Zhang (MSFT)

Microsoft CSS Online Newsgroup Support

Get Secure! - www.microsoft.com/security

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--------------------
| From: "Robert Connor" <robertcNOSPAM@xxxxxxxxxxxxxxxxxx>
| References: <OotCP$uyGHA.3280@xxxxxxxxxxxxxxxxxxxx>
<#29itqvyGHA.4496@xxxxxxxxxxxxxxxxxxxx>
<ukUykv4yGHA.3280@xxxxxxxxxxxxxxxxxxxx>
<uPUdFrCzGHA.5072@xxxxxxxxxxxxxxxxxxxx>
<uQ1PpzIzGHA.4972@xxxxxxxxxxxxxxxxxxxx>
<Ow3HU7QzGHA.3440@xxxxxxxxxxxxxxxxxxxx>
<#EfR3CfzGHA.1292@xxxxxxxxxxxxxxxxxxxx>
<#kI1VqpzGHA.4044@xxxxxxxxxxxxxxxxxxxx>
<uVoOkQQ0GHA.1256@xxxxxxxxxxxxxxxxxxxx>
<1NXtnil0GHA.396@xxxxxxxxxxxxxxxxxxxxx>
| Subject: Re: Outlook won't connect locally when configured for HTTP
| Date: Tue, 12 Sep 2006 11:08:17 -0700
| Lines: 194
| X-Priority: 3
| X-MSMail-Priority: Normal
| X-Newsreader: Microsoft Outlook Express 6.00.2900.2869
| x-mimeole: Produced By Microsoft MimeOLE V6.00.2900.2962
| X-RFC2646: Format=Flowed; Original
| Message-ID: <e$Tqiap1GHA.4772@xxxxxxxxxxxxxxxxxxxx>
| Newsgroups: microsoft.public.windows.server.sbs
| NNTP-Posting-Host: pia138-199.pioneernet.net 66.114.138.199
| Path: TK2MSFTNGXA01.phx.gbl!TK2MSFTNGP01.phx.gbl!TK2MSFTNGP03.phx.gbl
| Xref: TK2MSFTNGXA01.phx.gbl microsoft.public.windows.server.sbs:297009
| X-Tomcat-NG: microsoft.public.windows.server.sbs
|
| Chace,
|
| Thank you for your interest in helping me solve this problem. My boss,
and
| the laptop in question, just returned from a vacation so I can try
trouble
| shooting again.
|
| I think you slightly misunderstood my issue. When the computer is not on
| the lan it connects via RPC over HTTPS perfectly. When the computer is
on
| the lan it tries to make an RPC over HTTPS connection first whether the
box
| for "On fast networks, connect using HTTP first, then connect using
TCP/IP"
| is checked or unchecked. I have tried both. When it tries to make the
| HTTPS connection it fails because our firewall won't allow an internal
| computer to connect to our network by going out to the internet service
| provider and back to our network. This means that the connection will
not
| be successful. Eventually the connection tries are exhausted and it
makes a
| connection via TCP/IP. It works, but it takes 15 or so minutes to go
| through the process. This means that it takes a long time from when he
| starts up the laptop until he can actually start working. It was working
| perfectly until a couple of months ago. Then it started the process I
have
| described above.
|
| I have tried deleting the mail profile and that has not had and effect.
I
| have verified the setup, it all looks correct and it functions perfectly
| when not on the lan. I have verified the certificate trust and it works
| properly also. I am not able right now to check the
| https://company.com/rpc/ page as I have to get the laptop off our
network.
| I don't think this will be the issue because remote connections have been
| working flawlessly. If it could be a problem even though the remote
| connection is working please let me know and I will take the laptop to a
| remote location and try the connection to https://company.com/rpc/.
|
| Thank you,
| Robert
|
| "chace zhang" <v-chacez@xxxxxxxxxxxxx> wrote in message
| news:1NXtnil0GHA.396@xxxxxxxxxxxxxxxxxxxxxxxx
| > Hi,
| >
| > Thanks for posting here. I appreciate Russ and Lanwench's input
| >
| > From your post, I do undersatand when you access exchange via RPC OVER
| > HTTPS, always trying to conncect. If I have misunderstood your concern,
| > please feel free to let me know.
| >
| > Based on my knowledge, in most cases, the RPC over HTTPS issue of the
SBS
| > 2003 servers could be caused by the certificate trust. The web server
| > certificate issued by the SBS CEICW is not trusted by the IE client
| > natively. When we connect to the SBS server through RPC over HTTPS,
since
| > there is no mechanism to prompt the certificate security alert (as IE
| > does)
| > to let the user to confirm the connection, if the certificate is not
| > trusted by the client computer, the RPC-HTTPS would not be established.
| >
| > Here, I suggest you refer to the instructions in RWW site and then
| > reconfigure the remote Outlook client. You may open Internet Explorer,
| > access https://FQDN/remote and input the credentials. Click the link
| > 'Outlook via Internet'. After doing the steps, will you be able to
| > establish the RPC-HTTPS connection?
| >
| > If the problem persists, please help to collect the following
information
| > for further analysis:
| > 1. Please try to access the URL: https://company.com/rpc/ Will you get
any
| > security alert regarding the certificate? After inputting the
credentials,
| > what message do you get from the browser?
| >
| > 2. Use the RPCping utility to dialog the RPC over HTTPS traffic from the
| > external network. What's the result?
| >
| > 831051 How to Use the RPC Ping Utility to Troubleshoot Connectivity
Issues
| > with
| > http://support.microsoft.com/?id=831051
| >
| > Install the RPC ping utility on the client computer and then open a
| > command
| > prompt, run the command as the following example:
| >
| > rpcping -t ncacn_http -s SBSlocalname -o RpcProxy=www.mydomain.com -P
| > "user,localdomainname,*" -I "user,localdomainname,*" -H 1 -u 10 -a
connect
| > -F 3 -v 3 -E -R none
| >
| > I appreciate you taking time to perform the tests. If you have any
| > questions or concerns, please feel free to let me know. I look forward
to
| > your reply!
| >
| > Have a nice day!
| >
| >
| >
| > Best Regards,
| >
| > Chace Zhang (MSFT)
| >
| > Microsoft CSS Online Newsgroup Support
| >
| > Get Secure! - www.microsoft.com/security
| >
| > =====================================================
| > This newsgroup only focuses on SBS technical issues. If you have issues
| > regarding other Microsoft products, you'd better post in the
corresponding
| > newsgroups so that they can be resolved in an efficient and timely
manner.
| > You can locate the newsgroup here:
| > http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
| >
| > When opening a new thread via the web interface, we recommend you check
| > the
| > "Notify me of replies" box to receive e-mail notifications when there
are
| > any updates in your thread. When responding to posts via your
newsreader,
| > please "Reply to Group" so that others may learn and benefit from your
| > issue.
| >
| > Microsoft engineers can only focus on one issue per thread. Although we
| > provide other information for your reference, we recommend you post
| > different incidents in different threads to keep the thread clean. In
| > doing
| > so, it will ensure your issues are resolved in a timely manner.
| >
| > For urgent issues, you may want to contact Microsoft CSS directly.
Please
| > check http://support.microsoft.com for regional support phone numbers.
| >
| > Any input or comments in this thread are highly appreciated.
| >
| > =====================================================
| >
| > This posting is provided "AS IS" with no warranties, and confers no
| > rights.
| >
| >
| > --------------------
| > | From: "Robert Connor" <robertcNOSPAM@xxxxxxxxxxxxxxxxxx>
| > | References: <OotCP$uyGHA.3280@xxxxxxxxxxxxxxxxxxxx>
| > <#29itqvyGHA.4496@xxxxxxxxxxxxxxxxxxxx>
| > <ukUykv4yGHA.3280@xxxxxxxxxxxxxxxxxxxx>
| > <uPUdFrCzGHA.5072@xxxxxxxxxxxxxxxxxxxx>
| > <uQ1PpzIzGHA.4972@xxxxxxxxxxxxxxxxxxxx>
| > <Ow3HU7QzGHA.3440@xxxxxxxxxxxxxxxxxxxx>
| > <#EfR3CfzGHA.1292@xxxxxxxxxxxxxxxxxxxx>
| > <#kI1VqpzGHA.4044@xxxxxxxxxxxxxxxxxxxx>
| > | Subject: Re: Outlook won't connect locally when configured for HTTP
| > | Date: Tue, 5 Sep 2006 08:55:42 -0700
| > | Lines: 36
| > | X-Priority: 3
| > | X-MSMail-Priority: Normal
| > | X-Newsreader: Microsoft Outlook Express 6.00.2900.2869
| > | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.2962
| > | X-RFC2646: Format=Flowed; Response
| > | Message-ID: <uVoOkQQ0GHA.1256@xxxxxxxxxxxxxxxxxxxx>
| > | Newsgroups: microsoft.public.windows.server.sbs
| > | NNTP-Posting-Host: pia138-199.pioneernet.net 66.114.138.199
| > | Path: TK2MSFTNGXA01.phx.gbl!TK2MSFTNGP01.phx.gbl!TK2MSFTNGP04.phx.gbl
| > | Xref: TK2MSFTNGXA01.phx.gbl microsoft.public.windows.server.sbs:295348
| > | X-Tomcat-NG: microsoft.public.windows.server.sbs
| > |
| > | No. This is SBS 2003 Standard. I have applied SP1.
| > |
| > | Robert
| > |
| > | "Lanwench [MVP - Exchange]"
| > | <lanwench@xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx> wrote in
| > message
| > | news:%23kI1VqpzGHA.4044@xxxxxxxxxxxxxxxxxxxxxxx
| > | > In news:%23EfR3CfzGHA.1292@xxxxxxxxxxxxxxxxxxxx,
| > | > Robert Connor <robertcNOSPAM@xxxxxxxxxxxxxxxxxx> typed:
| > | >>> You can use a desktop for this, too.
| > | >>>
| > | >>
| > | >> I configured my desktop for HTTP and it is doing the same thing as
| > the
| > | >> laptop. It tries and tries to make a connection via HTTP, but it
| > | >> fails. It looks like it is a problem across the network. That
would
| > | >> suggest a configuation problem, but the configuration matchs the
SBS
| > | >> generated configuration, so I don't know what is wrong.
| > | >>
| > | >>>
| > | >>> And yet your non-laptop users happily connect using MAPI ...just
| > | >>> TCP/IP ....right?
| > | >>>
| > | >>
| > | >> All of the other users have no problem connecting via TCP/IP. A
| > | >> while back we had a users who started getting prompted for a
username
| > | >> and password, but deleting the profile solved that problem. Other
| > | >> than that it has worked flawlessly.
| > | >>
| > | >> Thanks for your help so far.
| > | >>
| > | >> Robert
| > | >
| > | > Are you using ISA?
| > | >
| > |
| > |
| > |
| >
|
|
|

.

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