RE: Download connection Manager through RWW

Hi John,

Thanks for using the SBS newsgroup.

From the description, I understand the issue is that you received the error
message "The page cannot be displayed" when click download connection
manager link in the RWW site. If I am off base, please don't hesitate to
let me know.

Let us refer to the steps below to trouble shoot the issue:

I. Verify the security settings in Internet Explorer. Please try the
following steps:

A. Open Internet Explorer, click Internet Options on the Tools menu.
B. Click the Security tab, select Internet and click Custom Level.
C. Select Prompt or Enable for Download signed ActiveX controls and
Download unsigned ActiveX controls.
D. Click OK. Restart IE and have a test.

II. Please refer to the following steps to clear cache from the
client/IIS/ISA.

1. Clear the cached, compressed copy of the affected files on the SBS
server:
A. Clear the IIS server files:

*. Go to your %windows%\IIS Temporary Compressed Files directory
*. Select all of the content in this directory and delete it.

B. Go to a command prompt, type "iisreset".

2. If you have ISA installed on the SBS server, take the following steps to
clear the ISA cache.

A. Stop the Web Proxy service.
B. Locate the Urlcache folder.
C. From the multiple files in this folder, locate the *.cdat file in this
folder.
D. Delete the *.cdat file.
E. Start the Web Proxy service.

3. Please delete the cached files in IE on both server and all client
computers. To do so, follow these steps:

A. In Internet Explorer, click Internet Options on the Tools menu.
B. Click the General tab, and then click Delete Files.
C. Click OK.

III. To setup the SBS 2003 server as a VPN server, you can click the
"Configure Remote Access" link in To Do List and go through the wizard. If
you have a hardware firewall or router in front of your SBS 2003 server,
you should configure it to allow inbound traffic on port 1723 and also
allow GRE protocol 47. And also ensure open TCP port 80, 443, 4125 on your
Router and ISA firewall.

I suggest that you re-run CEICW wizard and Configure Remote access wizard
in server management console to re-create the Connection Manage package.
You can refer to the following steps:

1. Expand Standard Management | To Do List.
2. Click Connect to the Internet in the right pane.
3. Navigate the wizard to Firewall and then select Enable firewall. In the
next page, check option "Virtual private network" and "terminal services"
in services configuration page.
4. Click Next and then select Allow access to the following web site
services from the internet.
5. Make sure "Remote Web Workspace" is selected and click Next.
6. Following the wizard to finish it.

It is recommended that you take into the following article:
825763 How to configure Internet access in Windows Small Business Server
2003
http://support.microsoft.com/?id=825763

7. Then click link "Configure remote access" to launch the remote access
wizard to configure VPN server.

Then please test to see if the issue resolved.

More information:
818749 White Paper: Remote Access Overview
http://support.microsoft.com/?id=818749

818754 White Paper: Virtual Private Networking with Windows Server 2003:
http://support.microsoft.com/?id=818754

241252 VPN Tunnels - PPTP Protocol Packet Description and Use
http://support.microsoft.com/?id=241252

241251 VPN Tunnels - GRE Protocol 47 Packet Description and Use
http://support.microsoft.com/?id=241251

If the issue persists, please kindly help me collect the following
information for analyze:

1. Does the issue happen on ALN client computers or internet computers?
Please try to download the connection manager from one computer in LAN to
test, what is the result£¿

2£®Please try to manually setup VPN connection from the computer to test,
what is the result? You can do as follows:

How to install and configure a Virtual Private Network server in Windows
Server 2003
http://support.microsoft.com/default.aspx?scid=kb;en-us;323441

314076 HOW TO: Configure a Connection to a Virtual Private Network (VPN) in
Windows XP
http://support.microsoft.com/?id=314076

3. Please reproduce the issue and capture a screen shot of the symptom. And
mail the image to my working mailbox: v-yanniw@xxxxxxxxxxxxx

4. Please also help me collect the following logs for analyze:

1). Please run command "ipconfig /all >c:\ipreport.txt" on the SBS server
box and one client computer.

2). Please refer to the following steps to get system information:

a. Click Start and then Run.
b. Type in "msinfo32" without the quotations and click OK.
c. Once System Information is up and running, click File and then Save.
Save the system information to a .nfo file.

3). Use the ISAinfo utility to collect the ISA configuration information:
a. Download the file from the following URL:
http://www.isatools.org/isainfo/ISAInfo.zip
b. Extract all files to a folder on ISA server
c. Double click Isainfo.js. This will generate 2 files
ISAInfo2004-<computer-name>.log and ISAInfo2004-<computer-name>.xml in the
current folder.
d. Please send these files to me at feijj@xxxxxxxxxxxxx

4). Gather the ISA Web Proxy and Firewall service logs when reproducing the
problem:
Enable the full Web Proxy/firewall logging option:
a. Open ISA 2004 management console.
b. Expand the server node and highlight ''Monitoring''.
c. In the right pane, switch to the ''Logging'' tab, make sure the ''Task
Pane'' is showed there.
d. In the ''Task Pane'', click ''Configure Web Proxy Logging'' under
''Logging Tasks'', and then switch the ''log storage format'' from ''MSDE
database'' (default) to ''File''.
e. Switch to the ''Fields'' tab, and then click ''Select All''.
f. Click OK, and then click ''Apply'' to save changes and update the
configuration.
g. Click ''Configure Firewall Logging''. Do step d~f to enable the full
logging options for firewall logging.

Prepare to take the trace:
a. Temporarily stop the Firewall service to clear the current existing W3C
logs: Monitoring->Services tab, and then right click ''Microsoft Firewall''
to choose ''Stop''.
b. Go to the log saving directory and clean any existing .W3C logs. By
default, the logs will be saved to ''C:\Program Files\Microsoft ISA
Server\ISALogs''. (Some MDF may not be able to deleted, that''s normal.)
c. Go back to the ISA 2004 management console, and then Start the stopped
''Microsoft Firewall'' service.

Reproduce the problem:
a. Go to the external client computer. Try to access the RWW web site.
b. Go back to the ISA server. Stop the ''Microsoft Firewall'' service. Open
Windows Explorer, navigate to the ISA log file folder. Collect the recent
w3c files. Save them to a zip package as ''isalogs.zip''. Start the
''Microsoft Firewall'' Service.
c. Send the zip packages to me at v-yanniw@xxxxxxxxxxxxx

I appreciate your time. I am happy to be of assistance to you and look
forward to your reply.

Have a nice day!

Sincerely,

Jenny Wu
Microsoft CSS Online Newsgroup Support
Get Secure! - www.microsoft.com/security
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Thread-Topic: Download connection Manager through RWW
thread-index: AcbVqie/Fehvg5MWR8ij/2T1lgWJQQ==
X-WBNR-Posting-Host: 81.174.164.39
From: =?Utf-8?B?Sm9obg==?= <John@xxxxxxxxxxxxxxxxxxxxxxxxx>
Subject: Download connection Manager through RWW
Date: Mon, 11 Sep 2006 06:57:01 -0700
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When logged on to RWW and select to down load connection managerr I get
the
following message

The page cannot be displayed
There is a problem with the page you are trying to reach and it cannot be
displayed.

----------------------------------------------------------------------------
----

Please try the following:

Click the Refresh button, or try again later.

Open the Web site home page, and then look for links to the information
you
want.
If you believe you should be able to view this directory or page, please
contact the Web site administrator by using the e-mail address or phone
number listed on the Web site home page.
64 - Host not available
Internet Security and Acceleration Server

----------------------------------------------------------------------------
----

Technical Information (for support personnel)

Background:
The server, while acting as a gateway or proxy, has lost the connection
with
the upstream content server.

Any ideas?

Thanks


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