RE: ISA 2004 REPORT FAILURE

Update after week end,
think I have found the problem
The NETWORK SERVICES permissions are missing
from the ISA folders.

this is very strange as I specifically set NETWORK SERVICES
permissions from the program files root directory
before the week end.

When I turn up Monday they have been removed by the system !!
and I have a S-1-5-32-547 user that was not there before

Once NETWORK SERVICES permissions are set all is well
What could possibly be removing it and where does this
S-1-5-32-547 come from, solve this and the mystery is revelaed

thanks.
Chris

"Chris" wrote:

Just as an update, I have noticed that the log directories
receive their user information from the directories above
I had a probem removing the unknown user from the log
directories.

I went to the program files root directory, removed the
unknown user and added network services to this directory
therefore putting it to all directories below

and guess what report publishing started to work fine

I am going to check overnight and the week end to see
if the report publishing stays enabled and if so well thats great

if not will continue with your further options

thanks again for the chat, very much appreciated.

I have some other questions re SBS 2003 and ISA 2004
but will leave that to another post/time

Chris

""Crina Li"" wrote:

Hi Chris,

Thanks for your update.

From your above description, we may not find the root cause of the issue. I
will look forward to your test result of step 3 to see if it is caused by
the corrupted logs and summaries.

Thanks for your time.

Best regards,

Crina Li (MSFT)

Microsoft CSS Online Newsgroup Support

Get Secure! - www.microsoft.com/security

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--------------------
| Thread-Topic: ISA 2004 REPORT FAILURE
| thread-index: AcbS1oTXhx9/Hnn8SuSho/sHvDpY/Q==
| X-WBNR-Posting-Host: 165.228.6.71
| From: =?Utf-8?B?Q2hyaXM=?= <Chris@xxxxxxxxxxxxxxxxxxxxxxxxx>
| References: <FF4294D7-2EF1-40CA-81FA-E9CB39034A78@xxxxxxxxxxxxx>
<ILUZLSj0GHA.4548@xxxxxxxxxxxxxxxxxxxxx>
| Subject: RE: ISA 2004 REPORT FAILURE
| Date: Thu, 7 Sep 2006 16:37:02 -0700
| Lines: 239
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|
| Thanks for the quick response
| re first items 1 - 6 yes pretty much correct
| when I change the monitoring method
| text or MSDE I can generate all reports
| using either method, but overnight the
| report fails.
|
| the only thing running over night is Backup Exec
| which backs up from the file server where it
| is installed. It backs up the whole
| small business server and the exchange
| by remote agent
|
| Once the report fails to print, I have the
| stated problem and need to change the
| monitoring method to either text or MSDE to
| enable me to produce a report.
|
| I have check the disk space which is fine
| c: 25 gig 13.5 gig free
| d: 42 gig 29.4 gig free
| e: 135 gig 131 gig free
|
| Checked permissions on the ISALogs and ISASummaries
| both had administrator permissions (which I use to publish report)
| but neither had network services it has
|
| Account Unknows (S-1-5-32-547)
| Administrator
| CREATOR OWNER
| SYSTEM
| TERMINAL SERVER USER
| Users
|
| I have added the NETWORK SERVICES with the correct permissions
| for both directories, but the reports still fail
|
| Just a quick update as I have not been able to
| schedule some quiet time for step 3 yet, but
| thougth I'd give you a quick update on progress
|
| thanks again for the info, very very much appreciated
|
| Chris
|
|
| ""Crina Li"" wrote:
|
| > Hi Chris,
| >
| > From your description, do you mean you are doing as following?
| >
| > 1. Open ISA 2004 console and then click Monitoring.
| > 2. Click Reports tab and then click Create and Configure Report Jobs.
| > 3. Click Add and then type the name in the New Report Job wizard.
| > 4. Select Daily on Report Job Schedule page and then click Next.
| > 5. Finish the wizard.
| > 6. You will receive report failure message. However if you reconfigure
ISA
| > logging from File to MSDE, it will work normally. And the next morning
it
| > will fail again.
| >
| > As I know, this failure may occur by any one of the following
possibilities:
| >
| > 1. The log summary configuration is invalid.
| > 2. The log summaries can not be accessed.
| > 3. The merged log summary cannot be created.
| >
| > Before we perform the troubleshooting steps, please let me explain ISA
| > Server 2004 reporting mechanism below:
| >
| > The ISA Server reporting mechanism combines the summary logs from ISA
| > Server computers into a database on each ISA Server computer. The
database
| > resides in a folder on the ISA Server computer; by default, in the
| > ISASummaries folder. When a report is created, all relevant summary
| > databases are combined into a single report database. The report is
| > created, based on the combined summaries.
| >
| > ISA Server reports are based on the Web Proxy and Microsoft Firewall
| > service logs. At a specific time, the DailySum.exe application, which
is
| > installed with ISA Server, summarizes the log information listed above.

| > DailySum.exe always runs by default on the ISA Server computer, whether
or
| > not you create or schedule reports.
| >
| > Two log summaries are saved: one with a daily summary and one with a
montly
| > summary. At the beginning of each month, Dailysum.exe creates also a
| > monthly summary that summarizes all the past month's daily summaries.
At
| > least thirty five daily summaries are saved, and at least thirteen
monthly
| > summaries are saved. You can configure how and where ISA Server saves
log
| > summaries.
| >
| > To generate a report, ISA Server runs the ISARepGen.exe application,
also
| > installed with ISA Server.
| >
| > Now, let us perform the following steps:
| >
| > Step 1: Check disk space
| > ====
| >
| > Please check if there is enough disk space on the ISA Server computer
| > generating the report.
| >
| > Step 2: Check the permission settings on the log folder and summary
folder
| > ====
| >
| > Please make sure Administrators, Network Service and System have the
Full
| > Control on the Log folder and the Summary folder. By default, the
folders
| > are C:\Program Files\Microsoft ISA Server\ISALogs and C:\Program
| > Files\Microsoft ISA Server\ISASummaries. If you have changed the
default
| > folders, please check them.
| >
| > Step 3: Delete the corrupted logs and summaries
| > ====
| >
| > 1. Schedule a down time.
| > 2. Open ISA Management, click Firewall Policy in the left pane, click
| > Services tab in the middle pane, and then stop the following services:
| >
| > Microsoft Firewall
| > Microsoft Data Engine
| > Microsoft ISA Server Job Scheduler
| >
| > 3. Open Windows Explorer, point to C:\Program Files\Microsoft ISA
| > Server\ISALogs, backup and then delete all files in this folder.
| > 4. Point to C:\Program Files\Microsoft ISA Server\ISASummaries, backup
and
| > then delete all files in this folder.
| > 5. Switch to Services tab, and then start all ISA services.
| > 6. Reconfigure Log Summary:
| >
| > 1) In ISA Server Management, click Monitoring.
| > 2) In the details pane, click the Reports tab.
| > 3) On the Tasks tab, click Configure Log Summary.
| > 4) On the Log Summaries tab, make sure you have selected the "Enable
daily
| > and monthly summaries" check box, check other settings on this page,
and
| > then click OK.
| >
| > If the issue still occurs, please help me collect the detailed errors
you
| > received.
| >
| > More information:
| >
| > 838241 How to configure logging in ISA Server 2004
| > http://support.microsoft.com/default.aspx?scid=kb;EN-US;838241
| >
| > 867483 How to configure networks in ISA Server 2004
| > http://support.microsoft.com/?id=867483
| >
| > What's New and Improved in ISA Server 2004
| > http://www.microsoft.com/isaserver/evaluation/whatsnew.asp
| >
| > ISA Server 2004 Performance Best Practices
| >
http://www.microsoft.com/technet/prodtechnol/isa/2004/performancebestpractic
| > es.mspx
| >
| > ISA Server 2004 Quick Start Guide
| >
http://download.microsoft.com/download/3/7/b/37b0cbc4-e578-4082-a779-de4fbe8
| > 76f06/ISA2004SE_quickstartguide-Rev%201%2003.doc
| >
| > ISA Server 2004 ISA Server 2004 Configuration Guide
| >
http://download.microsoft.com/download/3/7/b/37b0cbc4-e578-4082-a779-de4fbe8
| > 76f06/ISA2004SE_configguide-Rev%201%2003.doc
| >
| > I appreciate your time and look forward to hearing from you.
| >
| > Best regards,
| >
| > Crina Li (MSFT)
| >
| > Microsoft CSS Online Newsgroup Support
| >
| > Get Secure! - www.microsoft.com/security
| >
| > =====================================================
| > This newsgroup only focuses on SBS technical issues. If you have issues
| > regarding other Microsoft products, you'd better post in the
corresponding
| > newsgroups so that they can be resolved in an efficient and timely
manner.
| > You can locate the newsgroup here:
| > http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
| >
| > When opening a new thread via the web interface, we recommend you check
the
.

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