RE: ISA 2004 REPORT FAILURE

Hi Chris,

Thanks for your update.

From your above description, we may not find the root cause of the issue. I
will look forward to your test result of step 3 to see if it is caused by
the corrupted logs and summaries.

Thanks for your time.

Best regards,

Crina Li (MSFT)

Microsoft CSS Online Newsgroup Support

Get Secure! - www.microsoft.com/security

=====================================================
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--------------------
| Thread-Topic: ISA 2004 REPORT FAILURE
| thread-index: AcbS1oTXhx9/Hnn8SuSho/sHvDpY/Q==
| X-WBNR-Posting-Host: 165.228.6.71
| From: =?Utf-8?B?Q2hyaXM=?= <Chris@xxxxxxxxxxxxxxxxxxxxxxxxx>
| References: <FF4294D7-2EF1-40CA-81FA-E9CB39034A78@xxxxxxxxxxxxx>
<ILUZLSj0GHA.4548@xxxxxxxxxxxxxxxxxxxxx>
| Subject: RE: ISA 2004 REPORT FAILURE
| Date: Thu, 7 Sep 2006 16:37:02 -0700
| Lines: 239
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|
| Thanks for the quick response
| re first items 1 - 6 yes pretty much correct
| when I change the monitoring method
| text or MSDE I can generate all reports
| using either method, but overnight the
| report fails.
|
| the only thing running over night is Backup Exec
| which backs up from the file server where it
| is installed. It backs up the whole
| small business server and the exchange
| by remote agent
|
| Once the report fails to print, I have the
| stated problem and need to change the
| monitoring method to either text or MSDE to
| enable me to produce a report.
|
| I have check the disk space which is fine
| c: 25 gig 13.5 gig free
| d: 42 gig 29.4 gig free
| e: 135 gig 131 gig free
|
| Checked permissions on the ISALogs and ISASummaries
| both had administrator permissions (which I use to publish report)
| but neither had network services it has
|
| Account Unknows (S-1-5-32-547)
| Administrator
| CREATOR OWNER
| SYSTEM
| TERMINAL SERVER USER
| Users
|
| I have added the NETWORK SERVICES with the correct permissions
| for both directories, but the reports still fail
|
| Just a quick update as I have not been able to
| schedule some quiet time for step 3 yet, but
| thougth I'd give you a quick update on progress
|
| thanks again for the info, very very much appreciated
|
| Chris
|
|
| ""Crina Li"" wrote:
|
| > Hi Chris,
| >
| > From your description, do you mean you are doing as following?
| >
| > 1. Open ISA 2004 console and then click Monitoring.
| > 2. Click Reports tab and then click Create and Configure Report Jobs.
| > 3. Click Add and then type the name in the New Report Job wizard.
| > 4. Select Daily on Report Job Schedule page and then click Next.
| > 5. Finish the wizard.
| > 6. You will receive report failure message. However if you reconfigure
ISA
| > logging from File to MSDE, it will work normally. And the next morning
it
| > will fail again.
| >
| > As I know, this failure may occur by any one of the following
possibilities:
| >
| > 1. The log summary configuration is invalid.
| > 2. The log summaries can not be accessed.
| > 3. The merged log summary cannot be created.
| >
| > Before we perform the troubleshooting steps, please let me explain ISA
| > Server 2004 reporting mechanism below:
| >
| > The ISA Server reporting mechanism combines the summary logs from ISA
| > Server computers into a database on each ISA Server computer. The
database
| > resides in a folder on the ISA Server computer; by default, in the
| > ISASummaries folder. When a report is created, all relevant summary
| > databases are combined into a single report database. The report is
| > created, based on the combined summaries.
| >
| > ISA Server reports are based on the Web Proxy and Microsoft Firewall
| > service logs. At a specific time, the DailySum.exe application, which
is
| > installed with ISA Server, summarizes the log information listed above.

| > DailySum.exe always runs by default on the ISA Server computer, whether
or
| > not you create or schedule reports.
| >
| > Two log summaries are saved: one with a daily summary and one with a
montly
| > summary. At the beginning of each month, Dailysum.exe creates also a
| > monthly summary that summarizes all the past month's daily summaries.
At
| > least thirty five daily summaries are saved, and at least thirteen
monthly
| > summaries are saved. You can configure how and where ISA Server saves
log
| > summaries.
| >
| > To generate a report, ISA Server runs the ISARepGen.exe application,
also
| > installed with ISA Server.
| >
| > Now, let us perform the following steps:
| >
| > Step 1: Check disk space
| > ====
| >
| > Please check if there is enough disk space on the ISA Server computer
| > generating the report.
| >
| > Step 2: Check the permission settings on the log folder and summary
folder
| > ====
| >
| > Please make sure Administrators, Network Service and System have the
Full
| > Control on the Log folder and the Summary folder. By default, the
folders
| > are C:\Program Files\Microsoft ISA Server\ISALogs and C:\Program
| > Files\Microsoft ISA Server\ISASummaries. If you have changed the
default
| > folders, please check them.
| >
| > Step 3: Delete the corrupted logs and summaries
| > ====
| >
| > 1. Schedule a down time.
| > 2. Open ISA Management, click Firewall Policy in the left pane, click
| > Services tab in the middle pane, and then stop the following services:
| >
| > Microsoft Firewall
| > Microsoft Data Engine
| > Microsoft ISA Server Job Scheduler
| >
| > 3. Open Windows Explorer, point to C:\Program Files\Microsoft ISA
| > Server\ISALogs, backup and then delete all files in this folder.
| > 4. Point to C:\Program Files\Microsoft ISA Server\ISASummaries, backup
and
| > then delete all files in this folder.
| > 5. Switch to Services tab, and then start all ISA services.
| > 6. Reconfigure Log Summary:
| >
| > 1) In ISA Server Management, click Monitoring.
| > 2) In the details pane, click the Reports tab.
| > 3) On the Tasks tab, click Configure Log Summary.
| > 4) On the Log Summaries tab, make sure you have selected the "Enable
daily
| > and monthly summaries" check box, check other settings on this page,
and
| > then click OK.
| >
| > If the issue still occurs, please help me collect the detailed errors
you
| > received.
| >
| > More information:
| >
| > 838241 How to configure logging in ISA Server 2004
| > http://support.microsoft.com/default.aspx?scid=kb;EN-US;838241
| >
| > 867483 How to configure networks in ISA Server 2004
| > http://support.microsoft.com/?id=867483
| >
| > What's New and Improved in ISA Server 2004
| > http://www.microsoft.com/isaserver/evaluation/whatsnew.asp
| >
| > ISA Server 2004 Performance Best Practices
| >
http://www.microsoft.com/technet/prodtechnol/isa/2004/performancebestpractic
| > es.mspx
| >
| > ISA Server 2004 Quick Start Guide
| >
http://download.microsoft.com/download/3/7/b/37b0cbc4-e578-4082-a779-de4fbe8
| > 76f06/ISA2004SE_quickstartguide-Rev%201%2003.doc
| >
| > ISA Server 2004 ISA Server 2004 Configuration Guide
| >
http://download.microsoft.com/download/3/7/b/37b0cbc4-e578-4082-a779-de4fbe8
| > 76f06/ISA2004SE_configguide-Rev%201%2003.doc
| >
| > I appreciate your time and look forward to hearing from you.
| >
| > Best regards,
| >
| > Crina Li (MSFT)
| >
| > Microsoft CSS Online Newsgroup Support
| >
| > Get Secure! - www.microsoft.com/security
| >
| > =====================================================
| > This newsgroup only focuses on SBS technical issues. If you have issues
| > regarding other Microsoft products, you'd better post in the
corresponding
| > newsgroups so that they can be resolved in an efficient and timely
manner.
| > You can locate the newsgroup here:
| > http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
| >
| > When opening a new thread via the web interface, we recommend you check
the
| > "Notify me of replies" box to receive e-mail notifications when there
are
| > any updates in your thread. When responding to posts via your
newsreader,
| > please "Reply to Group" so that others may learn and benefit from your
| > issue.
| >
| > Microsoft engineers can only focus on one issue per thread. Although we
| > provide other information for your reference, we recommend you post
| > different incidents in different threads to keep the thread clean. In
doing
| > so, it will ensure your issues are resolved in a timely manner.
| >
| > For urgent issues, you may want to contact Microsoft CSS directly.
Please
| > check http://support.microsoft.com for regional support phone numbers.
| >
| > Any input or comments in this thread are highly appreciated.
| >
| > =====================================================
| >
| > This posting is provided "AS IS" with no warranties, and confers no
rights.
| > --------------------
| > | Thread-Topic: ISA 2004 REPORT FAILURE
| > | thread-index: AcbSCAt0uJjztVmtRm+Bg+vyhIOvsQ==
| > | X-WBNR-Posting-Host: 165.228.6.71
| > | From: =?Utf-8?B?Q2hyaXM=?= <Chris@xxxxxxxxxxxxxxxxxxxxxxxxx>
| > | Subject: ISA 2004 REPORT FAILURE
| > | Date: Wed, 6 Sep 2006 15:59:02 -0700
| > | Lines: 15
| > | Message-ID: <FF4294D7-2EF1-40CA-81FA-E9CB39034A78@xxxxxxxxxxxxx>
| > | MIME-Version: 1.0
| > | Content-Type: text/plain;
| > | charset="Utf-8"
| > | Content-Transfer-Encoding: 7bit
| > | X-Newsreader: Microsoft CDO for Windows 2000
| > | Content-Class: urn:content-classes:message
| > | Importance: normal
| > | Priority: normal
| > | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.1830
| > | Newsgroups: microsoft.public.windows.server.sbs
| > | Path: TK2MSFTNGXA01.phx.gbl
| > | Xref: TK2MSFTNGXA01.phx.gbl microsoft.public.windows.server.sbs:295737
| > | NNTP-Posting-Host: TK2MSFTNGXA01.phx.gbl 10.40.2.250
| > | X-Tomcat-NG: microsoft.public.windows.server.sbs
| > |
| > | receive the following report failure message
| > | Description: The report, "DAILY", could not be created. Use the
source
| > | location 1200.441.4.0.2165.594 to report the failure.
| > | The failure is due to error: General access denied error
| > | With an Application Evenit ID 21023
| > | When I reconfigure the ISA logging setting from File to MSDE
| > | or MSDE or File the report generate ok until the next morning
| > | when the daily report fails.
| > |
| > | I have tried to re create the reports with local destinations and
network
| > | destinations and different user names. I have check permissions on
| > | the destination publishing directory and ISALog directory all seems
fine
| > |
| > | not sure what else to check.
| > |
| > |
| >
| >
|

.

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