RE: page cannot be displayed in SBS

Dear Customer,

Thanks for your update.

You said "I've made a few account changes within IIS and OWA is not
allowing users to login", can you describe the detailed steps you have done
and what is the detailed error you receive when you access OWA?

Also for OWA issue, please check the following:

Please check the OWA configuration on IIS:

1. Open IIS manager and then expand Server name | Web Sites | Default Web
Site.
2. Right click Exchange and select Properties.
3. On Directory Security tab, click Edit on Authentication and access
control column.
4. Make sure only the following boxes are checked:

Basic authentication (password is sent in clear text)

5. In the "IP address and domain restrictions" section, click the Edit
button.
6. Make sure "Granted access" is selected and there are no items in the
list box.
7. Click the "Documents" tab.
8. Make sure "Enable default content page" is select and the following
items are listed in order:

Default.htm
Default.asp
index.htm
iisstart.asp
Default.aspx

If any items are missing, please add them and make them the correct order.

9. Click Start->Run, type "iisreset" (without the quotation marks) and
click OK. Then check if it works.

Please also try to rerun CEICW following the steps to see how thing goes:

1. On the SBS 2003 Server open the Server Management console. Go to
Standard Management\To Do List.
2. Click the "Connect to the Internet" link.
3. Choose not to change the connection type and click Next. On the Firewall
page, select "Enable firewall" and click Next.
4. On the "Services Configuration" page, select all the items and then
click Next.
5. On the "Web Services Configuration" page, make sure "Allow access to the
entire Web site from the Internet" is selected. If you select "Allow access
to only the following Web site services from the Internet", make sure
Windows SharePoint Services intranet site,OWA and RWW are selected. Click
Next.
6. On the "Web Server Certificate" page, choose to create a new Web server
certificate and then type the public FQDN or public IP of SBS.
7. Go through the remaining steps.
8. If you have a router or hardware firewall, configure it to forward
inbound traffic on TCP port 80 and 443 to the SBS server's external
address.
9. Then you can access OWA, RWW and companyweb through typing
https://FQDN/exchange or https://public IP/exchange, https://FQDN/remote
and https://FQDN:444 from internet.

Also you can refer to the following KB articles:

311766 HOW TO: Troubleshoot an "HTTP 500 - Internal Server Error" Error
Message
http://support.microsoft.com/?id=311766

327843 Troubleshooting Outlook Web Access logon failures in Exchange 2000
and in Exchange 2003
http://support.microsoft.com/default.aspx?scid=kb;EN-US;327843

823265 You receive a "Page not found" error message when you use Outlook
Web Access (OWA) to browse the Exchange Server 2003 client after you
install Windows SharePoint Services
http://support.microsoft.com/default.aspx?scid=kb;EN-US;823265

I appreciate your time and look forward to hearing from you.

Best regards,

Crina Li (MSFT)

Microsoft CSS Online Newsgroup Support

Get Secure! - www.microsoft.com/security

=====================================================
This newsgroup only focuses on SBS technical issues. If you have issues
regarding other Microsoft products, you'd better post in the corresponding
newsgroups so that they can be resolved in an efficient and timely manner.
You can locate the newsgroup here:
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When opening a new thread via the web interface, we recommend you check the
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Microsoft engineers can only focus on one issue per thread. Although we
provide other information for your reference, we recommend you post
different incidents in different threads to keep the thread clean. In doing
so, it will ensure your issues are resolved in a timely manner.

For urgent issues, you may want to contact Microsoft CSS directly. Please
check http://support.microsoft.com for regional support phone numbers.

Any input or comments in this thread are highly appreciated.

=====================================================

This posting is provided "AS IS" with no warranties, and confers no rights.
--------------------
| Thread-Topic: page cannot be displayed in SBS
| thread-index: AcbRvDBC3l+TOSSKSYSjl+5JD817Aw==
| X-WBNR-Posting-Host: 69.15.76.86
| From: =?Utf-8?B?SVREVURFMjc=?= <ITDUDE27@xxxxxxxxxxxxxxxxxxxxxxxxx>
| References: <CC556BA7-9F1B-4019-84FB-78EF783F25D4@xxxxxxxxxxxxx>
<II8fqUY0GHA.4280@xxxxxxxxxxxxxxxxxxxxx>
| Subject: RE: page cannot be displayed in SBS
| Date: Wed, 6 Sep 2006 06:56:02 -0700
| Lines: 136
| Message-ID: <E38A25DC-D836-4ECD-BE8F-13616B3FDC91@xxxxxxxxxxxxx>
| MIME-Version: 1.0
| Content-Type: text/plain;
| charset="Utf-8"
| Content-Transfer-Encoding: 7bit
| X-Newsreader: Microsoft CDO for Windows 2000
| Content-Class: urn:content-classes:message
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| Path: TK2MSFTNGXA01.phx.gbl
| Xref: TK2MSFTNGXA01.phx.gbl microsoft.public.windows.server.sbs:295596
| NNTP-Posting-Host: TK2MSFTNGXA01.phx.gbl 10.40.2.250
| X-Tomcat-NG: microsoft.public.windows.server.sbs
|
| Thanks Mrs. Li.
|
| I have verified step 1 thru 3 and everything is ok. I will try number 5
and
| i'll let you know. About number 4 the problem is partly system wide, this
| issue begin with me looking into some users constantly being prompted for
| username/password in Sharepoint and Report service.
| I've made a few account changes within IIS, now I have the issue i've
| described and OWA is not allowing users to login.
|
| I will try what you're suggesting.
|
| ""Crina Li"" wrote:
|
| > Dear Customer,
| >
| > Thank you for posting in SBS newsgroup.
| >
| > From the description, do you mean you receive "The page cannot be
| > displayed" when you click Monitoring and Reporting node from Server
| > Management and then click View Usage Report in the right pane?
| >
| > Actually there are many factors that can lead to this problem. Here can
you
| > please help me confirm if you have checked all the following?
| >
| > 1. Ensure that the MSSQL$SBSMONITORING service is started.
| > 2. Ensure that the server is not low on memory or disk space.
| > 3. Restart the server.
| > 4. Verify that the server is functional and that there are no
system-wide
| > problems.
| > 5. Run the Set Up Monitoring Reports and Alerts task in the Server
| > Management Monitoring and Reporting taskpad.
| >
| > If the issue still occurs, you can try the following:
| >
| > 1. Open Server Management console, navigate to 'Monitoring and
Reporting'
| > snap-in. In the right panel, click 'Set Up Monitoring Reports and
Alerts'.
| > 2. In the wizard, click 'Next'->Select 'Reinstall monitoring
| > features'->Select the options if you want to receive the report
e-mails.
| > Check 'View the usage report in Server Management' option. If you want
to
| > receive the usage report e-mail, also check the option below->Add the
users
| > which you allow them to view the usage report to the authorized
| > list->Select the option if you want to receive the performance
| > alerts->Click 'Finish' button to complete the configurations.
| > 3. After doing the above steps, the performance and usage data will be
| > reset. Please wait for 24 hours and then you will see the reports
through
| > the Monitoring and Reporting console.
| >
| > I appreciate your time and look forward to hearing from you.
| >
| > Best regards,
| >
| > Crina Li (MSFT)
| >
| > Microsoft CSS Online Newsgroup Support
| >
| > Get Secure! - www.microsoft.com/security
| >
| > =====================================================
| > This newsgroup only focuses on SBS technical issues. If you have issues
| > regarding other Microsoft products, you'd better post in the
corresponding
| > newsgroups so that they can be resolved in an efficient and timely
manner.
| > You can locate the newsgroup here:
| > http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
| >
| > When opening a new thread via the web interface, we recommend you check
the
| > "Notify me of replies" box to receive e-mail notifications when there
are
| > any updates in your thread. When responding to posts via your
newsreader,
| > please "Reply to Group" so that others may learn and benefit from your
| > issue.
| >
| > Microsoft engineers can only focus on one issue per thread. Although we
| > provide other information for your reference, we recommend you post
| > different incidents in different threads to keep the thread clean. In
doing
| > so, it will ensure your issues are resolved in a timely manner.
| >
| > For urgent issues, you may want to contact Microsoft CSS directly.
Please
| > check http://support.microsoft.com for regional support phone numbers.
| >
| > Any input or comments in this thread are highly appreciated.
| >
| > =====================================================
| >
| > This posting is provided "AS IS" with no warranties, and confers no
rights.
| > --------------------
| > | Thread-Topic: page cannot be displayed in SBS
| > | thread-index: AcbRJHnuxOOJQnkZQryjoxYCosEb7A==
| > | X-WBNR-Posting-Host: 69.15.76.86
| > | From: =?Utf-8?B?SVREVURFMjc=?= <ITDUDE27@xxxxxxxxxxxxxxxxxxxxxxxxx>
| > | Subject: page cannot be displayed in SBS
| > | Date: Tue, 5 Sep 2006 12:50:02 -0700
| > | Lines: 23
| > | Message-ID: <CC556BA7-9F1B-4019-84FB-78EF783F25D4@xxxxxxxxxxxxx>
| > | MIME-Version: 1.0
| > | Content-Type: text/plain;
| > | charset="Utf-8"
| > | Content-Transfer-Encoding: 7bit
| > | X-Newsreader: Microsoft CDO for Windows 2000
| > | Content-Class: urn:content-classes:message
| > | Importance: normal
| > | Priority: normal
| > | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.1830
| > | Newsgroups: microsoft.public.windows.server.sbs
| > | Path: TK2MSFTNGXA01.phx.gbl
| > | Xref: TK2MSFTNGXA01.phx.gbl microsoft.public.windows.server.sbs:295403
| > | NNTP-Posting-Host: TK2MSFTNGXA01.phx.gbl 10.40.2.250
| > | X-Tomcat-NG: microsoft.public.windows.server.sbs
| > |
| > | Hello world,
| > |
| > | I get the error below when I try to view email usage report in Server
| > | management.
| > | I verified that SBSMONITORING is running. I don't were to go from
here.
| > |
| > | *********
| > | The page cannot be displayed
| > | An error occurred on the page you are trying to view.
| >
----------------------------------------------------------------------------
| > ----
| > | To work around this problem, perform the following steps. After each
| > step,
| > | try again to access the page.
| > | Ensure that the MSSQL$SBSMONITORING service is started.
| > | Ensure that the server is not low on memory or disk space.
| > | Restart the server.
| > | Verify that the server is functional and that there are no
system-wide
| > | problems.
| > | Run the Set Up Monitoring Reports and Alerts task in the Server
| > Management
| > | Monitoring and Reporting taskpad.
| > | ***********
| > |
| > | Thanks in advance.
| > |
| > |
| >
| >
|

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