RE: ISA 2004 REPORT FAILURE
- From: v-crinal@xxxxxxxxxxxxxxxxxxxx ("Crina Li")
- Date: Thu, 07 Sep 2006 04:17:26 GMT
Hi Chris,
From your description, do you mean you are doing as following?
1. Open ISA 2004 console and then click Monitoring.
2. Click Reports tab and then click Create and Configure Report Jobs.
3. Click Add and then type the name in the New Report Job wizard.
4. Select Daily on Report Job Schedule page and then click Next.
5. Finish the wizard.
6. You will receive report failure message. However if you reconfigure ISA
logging from File to MSDE, it will work normally. And the next morning it
will fail again.
As I know, this failure may occur by any one of the following possibilities:
1. The log summary configuration is invalid.
2. The log summaries can not be accessed.
3. The merged log summary cannot be created.
Before we perform the troubleshooting steps, please let me explain ISA
Server 2004 reporting mechanism below:
The ISA Server reporting mechanism combines the summary logs from ISA
Server computers into a database on each ISA Server computer. The database
resides in a folder on the ISA Server computer; by default, in the
ISASummaries folder. When a report is created, all relevant summary
databases are combined into a single report database. The report is
created, based on the combined summaries.
ISA Server reports are based on the Web Proxy and Microsoft Firewall
service logs. At a specific time, the DailySum.exe application, which is
installed with ISA Server, summarizes the log information listed above.
DailySum.exe always runs by default on the ISA Server computer, whether or
not you create or schedule reports.
Two log summaries are saved: one with a daily summary and one with a montly
summary. At the beginning of each month, Dailysum.exe creates also a
monthly summary that summarizes all the past month's daily summaries. At
least thirty five daily summaries are saved, and at least thirteen monthly
summaries are saved. You can configure how and where ISA Server saves log
summaries.
To generate a report, ISA Server runs the ISARepGen.exe application, also
installed with ISA Server.
Now, let us perform the following steps:
Step 1: Check disk space
====
Please check if there is enough disk space on the ISA Server computer
generating the report.
Step 2: Check the permission settings on the log folder and summary folder
====
Please make sure Administrators, Network Service and System have the Full
Control on the Log folder and the Summary folder. By default, the folders
are C:\Program Files\Microsoft ISA Server\ISALogs and C:\Program
Files\Microsoft ISA Server\ISASummaries. If you have changed the default
folders, please check them.
Step 3: Delete the corrupted logs and summaries
====
1. Schedule a down time.
2. Open ISA Management, click Firewall Policy in the left pane, click
Services tab in the middle pane, and then stop the following services:
Microsoft Firewall
Microsoft Data Engine
Microsoft ISA Server Job Scheduler
3. Open Windows Explorer, point to C:\Program Files\Microsoft ISA
Server\ISALogs, backup and then delete all files in this folder.
4. Point to C:\Program Files\Microsoft ISA Server\ISASummaries, backup and
then delete all files in this folder.
5. Switch to Services tab, and then start all ISA services.
6. Reconfigure Log Summary:
1) In ISA Server Management, click Monitoring.
2) In the details pane, click the Reports tab.
3) On the Tasks tab, click Configure Log Summary.
4) On the Log Summaries tab, make sure you have selected the "Enable daily
and monthly summaries" check box, check other settings on this page, and
then click OK.
If the issue still occurs, please help me collect the detailed errors you
received.
More information:
838241 How to configure logging in ISA Server 2004
http://support.microsoft.com/default.aspx?scid=kb;EN-US;838241
867483 How to configure networks in ISA Server 2004
http://support.microsoft.com/?id=867483
What's New and Improved in ISA Server 2004
http://www.microsoft.com/isaserver/evaluation/whatsnew.asp
ISA Server 2004 Performance Best Practices
http://www.microsoft.com/technet/prodtechnol/isa/2004/performancebestpractic
es.mspx
ISA Server 2004 Quick Start Guide
http://download.microsoft.com/download/3/7/b/37b0cbc4-e578-4082-a779-de4fbe8
76f06/ISA2004SE_quickstartguide-Rev%201%2003.doc
ISA Server 2004 ISA Server 2004 Configuration Guide
http://download.microsoft.com/download/3/7/b/37b0cbc4-e578-4082-a779-de4fbe8
76f06/ISA2004SE_configguide-Rev%201%2003.doc
I appreciate your time and look forward to hearing from you.
Best regards,
Crina Li (MSFT)
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--------------------
| Thread-Topic: ISA 2004 REPORT FAILURE
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| From: =?Utf-8?B?Q2hyaXM=?= <Chris@xxxxxxxxxxxxxxxxxxxxxxxxx>
| Subject: ISA 2004 REPORT FAILURE
| Date: Wed, 6 Sep 2006 15:59:02 -0700
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| receive the following report failure message
| Description: The report, "DAILY", could not be created. Use the source
| location 1200.441.4.0.2165.594 to report the failure.
| The failure is due to error: General access denied error
| With an Application Evenit ID 21023
| When I reconfigure the ISA logging setting from File to MSDE
| or MSDE or File the report generate ok until the next morning
| when the daily report fails.
|
| I have tried to re create the reports with local destinations and network
| destinations and different user names. I have check permissions on
| the destination publishing directory and ISALog directory all seems fine
|
| not sure what else to check.
|
|
.
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