Re: Fax Problem

Thanks...

I have updated the modem drivers and also untangled the phone line from the server power cords (in case this was causing line noise). In the process of applying some additional patches to the server, it was restarted. Preliminary results show everything working as expected. We haven't had a dropped fax for two days now. The only problem is that I don't know which one fixed the problem. I'll post back if anything changes...

Scott

chace zhang wrote:
Hi,

Thank you for posting back.

First I'm sorry for my delayed response due to weekend, in this period I'm limited to access email, sorry about it. Please note that the newsgroups are staffed weekdays by Microsoft Support professionals to answer your non-urgent, break/fix systems and applications questions. Our goal is to provide 24 hour response to all questions.

I'd like to involve the vender tech support, since they should have the first hand info. In addition, With incompatible device we cannot guarantee the service will work as expect. I would suggest use additional modem which is on the Server Catalog list to make sure this is not a hardware problem. I would like you to try this modem on other SBS computers to confirm this is not a hardware issue.



Please contact the vender to obtain the latest modem driver.

Technical Support - Dell Products
<http://support.dell.com/support/downloads/type.aspx?c=us&l=en&s=gen&SystemI
D=PLX_PNT_CEL_GX270&os=WW1&osl=en&deviceid=5690>
After the reinstallation, please test your issue again. Thanks for your time and I look forward to your reply.


Have a nice day!

Best Regards,
Chace Zhang (MSFT)
Microsoft CSS Online Newsgroup Support
Get Secure! - www.microsoft.com/security
=====================================================
This newsgroup only focuses on SBS technical issues. If you have issues regarding other Microsoft products, you'd better post in the corresponding newsgroups so that they can be resolved in an efficient and timely manner. You can locate the newsgroup here: http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
When opening a new thread via the web interface, we recommend you check the "Notify me of replies" box to receive e-mail notifications when there are any updates in your thread. When responding to posts via your newsreader, please "Reply to Group" so that others may learn and benefit from your issue.
Microsoft engineers can only focus on one issue per thread. Although we provide other information for your reference, we recommend you post different incidents in different threads to keep the thread clean. In doing so, it will ensure your issues are resolved in a timely manner. For urgent issues, you may want to contact Microsoft CSS directly. Please check http://support.microsoft.com for regional support phone numbers.
Any input or comments in this thread are highly appreciated.
=====================================================
This posting is provided "AS IS" with no warranties, and confers no rights.

--------------------
| Date: Fri, 01 Sep 2006 13:30:01 -0400
| From: Scott Rymer <me@xxxxxxxx>
| User-Agent: Thunderbird 1.5.0.5 (Windows/20060719)
| MIME-Version: 1.0
| Subject: Re: Fax Problem
| References: <#OPEwODzGHA.1824@xxxxxxxxxxxxxxxxxxxx> <B5D73C1C-B5B8-4161-987D-B6CA5E65D36B@xxxxxxxxxxxxx> <#xrAo$DzGHA.772@xxxxxxxxxxxxxxxxxxxx> <sMljg9OzGHA.396@xxxxxxxxxxxxxxxxxxxxx>
| In-Reply-To: <sMljg9OzGHA.396@xxxxxxxxxxxxxxxxxxxxx>
| Content-Type: text/plain; charset=ISO-8859-1; format=flowed
| Content-Transfer-Encoding: 7bit
| Message-ID: <eRYmjwezGHA.4176@xxxxxxxxxxxxxxxxxxxx>
| Newsgroups: microsoft.public.windows.server.sbs
| NNTP-Posting-Host: node592.fsip.execulink.com 209.213.232.215
| Lines: 1 | Path: TK2MSFTNGXA01.phx.gbl!TK2MSFTNGP01.phx.gbl!TK2MSFTNGP06.phx.gbl
| Xref: TK2MSFTNGXA01.phx.gbl microsoft.public.windows.server.sbs:294689
| X-Tomcat-NG: microsoft.public.windows.server.sbs
| | Thank you for your reply.
| | 1. The problem has existed since we started using the Fax Service but | it was rare. It now happens more often.
| 2. DSL is now sharing the line.
| 3. SBS 2003 SP0 with all updates applied except SP1.
| | I will have to look into trying other hardware. I will try reinstalling | Fax Services to see if that helps also.
| | The modem is a Dell factory installed Conexant D850 56K V.9x DFVc Modem. | I'll check out their site for any driver updates or known issues.
| | Thank you again.
| | Scott
| | chace zhang wrote:
| > Hi,
| > | > Thank you for posting here.
| > | > First of all, please let me know:
| > | > 1. Has the problem ever worked?
| > 2. If so, what has changed?
| > 3. What service packs and updates applied? (SBS SP0 or SP1?)
| > | > It could be a hardware related issue, you can swap the device to try again
| > | > In addition, only the following USR modems are in Windows Server 2003 HCL | > list:
| > | > (USR2973-OEM) U.S. Robotics V92 Fax PCI | > http://www.microsoft.com/windows/catalog/server/default.aspx?subID=22&xslt=d
| > etail&pgn=ed4e39fd-ca14-920a-a21f-ff75a250ac55
| > | > U.S. Robotics 56K Performance Pro Modem (USR5610B, USR325610B) | > http://www.microsoft.com/windows/catalog/server/default.aspx?subID=22&xslt=d
| > etail&pgn=8f91a73f-1995-d632-c6dc-e3d0daf1a669
| > | > If the modem is not the above models, this can be a compatibility problem. | > Please let me know:
| > | > 1. The modem's model.
| > 2. Can you install the driver for the modems? Are they the latest ones?
| > | > If this is an SBS 2003 SP0 machine, please follow the steps below to | > reinstall Fax Services and check whether the problem persists.
| > | > 1. Rename the keys and files below to *.old | > | > 1) HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Fax | > 2) HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Fax | > 3) C:\Program Files\Microsoft Windows Small Business Server\fax | > 4) The 'SBSMIS-FAX.log'file under 'C:\Program Files\Microsoft | > Integration\Windows Small Business Server 2003\Logs'.
| > 5) The 'SBSMSI-faxcfg.log'file under 'C:\Program Files\Microsoft | > Integration\Windows Small Business Server 2003\Logs'.
| > 6) The 'faxsetup.log'file under 'C:\WINDOWS\'.
| > | > 2. Access Add/Remove Programs, Add/Remove Windows Components, uncheck 'Fax | > Services' to uninstall it. | > 3. Once it is uninstalled, access Add/Remove Programs to reinstall it. | > 4. Then, access 'Add/Remove Programs again', this time, we will click | > 'Change/Remove' on the 'Windows Small Business Server 2003' item:
| > | > 1) Click 'Next' on the 'Microsoft Windows Small Business Server Setup' | > page. | > 2) Click 'Next' on the 'Windows Configuration' page. | > | > [Note] It states that 'This will take approximately 30 minutes', it is | > referring to the total time it will take in the first SBS component | > installation. For the task such as remove a specific component, it will | > just take couple of minutes. | > | > 3) Now, in the 'Component Selection' page, choose 'Remove' before the 'Fax | > Services' item. | > 4) Click 'Next', and then click 'Next' again to confirm 'Component | > Summary'. You will be prompted to insert the SBS 2K3 setup Disc 1. | > | > 5. Once the removal process is completed, access 'Windows Small Business | > Server setup' again in 'Add/Remove Programs', proceed to the 'Component | > Selection' page, and then choose 'Install' for the 'Fax Services' item.
| > | > Note; according to your situation, I highly suggest you perform a full | > backup before steps above.
| > | > Thank you for your time and I look forward to your update.
| > | > | > Best Regards,
| > | > Chace Zhang (MSFT)
| > | > Microsoft CSS Online Newsgroup Support
| > | > Get Secure! - www.microsoft.com/security
| > | > =====================================================
| > This newsgroup only focuses on SBS technical issues. If you have issues | > regarding other Microsoft products, you'd better post in the corresponding | > newsgroups so that they can be resolved in an efficient and timely manner. | > You can locate the newsgroup here: | > http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
| > | > When opening a new thread via the web interface, we recommend you check the | > "Notify me of replies" box to receive e-mail notifications when there are | > any updates in your thread. When responding to posts via your newsreader, | > please "Reply to Group" so that others may learn and benefit from your | > issue.
| > | > Microsoft engineers can only focus on one issue per thread. Although we | > provide other information for your reference, we recommend you post | > different incidents in different threads to keep the thread clean. In doing | > so, it will ensure your issues are resolved in a timely manner. | > | > For urgent issues, you may want to contact Microsoft CSS directly. Please | > check http://support.microsoft.com for regional support phone numbers.
| > | > Any input or comments in this thread are highly appreciated.
| > | > =====================================================
| > | > This posting is provided "AS IS" with no warranties, and confers no rights.
| > | > --------------------
| > | From: "Scott Rymer" <me@xxxxxxxx>
| > | References: <#OPEwODzGHA.1824@xxxxxxxxxxxxxxxxxxxx> | > <B5D73C1C-B5B8-4161-987D-B6CA5E65D36B@xxxxxxxxxxxxx>
| > | Subject: Re: Fax Problem
| > | Date: Wed, 30 Aug 2006 10:24:19 -0400
| > | Lines: 59
| > | X-Priority: 3
| > | X-MSMail-Priority: Normal
| > | X-Newsreader: Microsoft Outlook Express 6.00.2900.2869
| > | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.2962
| > | X-RFC2646: Format=Flowed; Original
| > | Message-ID: <#xrAo$DzGHA.772@xxxxxxxxxxxxxxxxxxxx>
| > | Newsgroups: microsoft.public.windows.server.sbs
| > | NNTP-Posting-Host: node592.fsip.execulink.com 209.213.232.215
| > | Path: TK2MSFTNGXA01.phx.gbl!TK2MSFTNGP01.phx.gbl!TK2MSFTNGP05.phx.gbl
| > | Xref: TK2MSFTNGXA01.phx.gbl microsoft.public.windows.server.sbs:294117
| > | X-Tomcat-NG: microsoft.public.windows.server.sbs
| > | | > | Thanks M...
| > | | > | If you suspect line noise, then I guess I should mention that the phone | > line | > | being used for the fax is also used for our DSL connection. Of course I | > | have an inline filter between the port and the jack but I'm not sure I | > would | > | trust the filter any further than I can throw it. You agree? If so, | > I'll | > | see if I can either fax from another line or have the DSL moved...
| > | | > | -Scott
| > | | > | "Montreal MCT" <MontrealMCT@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message | > | news:B5D73C1C-B5B8-4161-987D-B6CA5E65D36B@xxxxxxxxxxxxxxxx
| > | > Hi Scott,
| > | >
| > | > It sounds to me like you might have some noise on your fax line. I | > would
| > | > take the following steps before going on and calling the Telco:
| > | >
| > | > 1. Change the RJ-11 cable from the modem to the phone jack.
| > | > 2. Try sending your faxes from a different phone line.
| > | >
| > | > If neither one of these fixes the problem then yes, you may have a bad | > | > modem.
| > | >
| > | > If the first one fixes your problem then you're good... cheapest | > possible
| > | > fix short of a loose connection :)
| > | >
| > | > If the second fixes the problem then you should call the phone company | > and
| > | > tell them you are experiencing noise on the line, and they should fix | > it.
| > | >
| > | > Good luck!
| > | >
| > | > M
| > | > -- | > | > MDG, MCT
| > | > MCSA (2003), MCSA (2000), MCDST.
| > | > Certified Small Business Specialist
| > | > Visit my blog at www.mitpro.ca/Blogs/tabid/59/BlogID/2/Default.aspx
| > | >
| > | >
| > | > "Scott Rymer" wrote:
| > | >
| > | >> We are having a problem where our outgoing faxes are being garbled on | > the
| > | >> recipients end. It's not that they're incomplete but rather they skip | > | >> part
| > | >> of the document. If I look at these faxes in the Sent Items, they | > look | > | >> fine
| > | >> so I suspect its a hardware issue... I don't have any specific numbers | > | >> but I
| > | >> would guess that this represents about 5-10% of our faxes.
| > | >>
| > | >> Dell PE2800
| > | >> Internal Conexant D850 56K V.9x DFVc Modem
| > | >>
| > | >> -Scott
| > | >>
| > | >>
| > | >> | > | | > | | > | | > |

.

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