RE: Inbound Faxing on Shared fax service not working
- From: Richard Young <RichardYoung@xxxxxxxxxxxxxxxxxxxxxxxxx>
- Date: Fri, 1 Sep 2006 13:22:01 -0700
Chace,
I placed those registry changes into the registry and re-started the fax
service.
I then had a fax-back system fax my server. I saw the fax come into the
incoming queue, with its TSID and other information, however, after about a
minute the status changed from receiving to "not a fax call".
So it seems that the fax peer hung up?
I then searched my C drive for the t30debuglogfile.txt file and could not
find the file anywhere. I also looked at the path and was missing the
subdirectory Network service.
Please advise.
--
__________________________
Richard Young, SBSC, CNE
http://www.relyonit.com
"chace zhang" wrote:
Hi,.
Thank you for posting here.
From your problem description, I understand this issue to be: you could not
receive multipleincoming fax and the fax service will not function
correctly.
Based on my experience, this issue always cause by the following facts:
- Phone line signal jam.
- Hardware driver not up-to-date.
At this point, I recommend you to check:
1. Make sure that the fax line is clean, it should be a dedicated line for
faxing without other functions (such as DSL or another fax machine).
2 Contact the hardware vendor to make sure that the modem is using the
latest driver.
Note that the driver must be signed by Windows Server 2003.
Info 2. T30 log.
1. Run Regedit.exe
2. Navigate to the logging option, controlled by the registry key under:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Fax\Device
Providers\{2172FD8F-11F6-11D3-90BF-006094EB630B}
3. Create or modify new valies as follows:
DeBugLevelEx
(REG_DWORD)
0 - No log. This is the default selection.
0xffffffff - Enable T30 debug logging
DebugContextEx
(REG_DWORD)
0 - No messages
3 - Main and class 1 messages only. This is the default selection.
0xffffffff - All messages (including fcom module)
In order for DebugContextEx to take effect, it's also necessary to set
DeBugFormatEx (REG_DWORD) to 0xbbffffff.
DeBugFormatEx
(REG_DWORD)
0xbbffffff
4. Restart the Fax service and reproduce the problem. Then send
T30DebugLogFile.txt to me
(v-chacez@xxxxxxxxxxxxx), which is located at Documents and
Settings\NetworkService\Local Settings\temp (Network Service's temportary
directory).
Thank you for your time and I look forward to your update
Best Regards,
Chace Zhang (MSFT)
Microsoft CSS Online Newsgroup Support
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| Thread-Topic: Inbound Faxing on Shared fax service not working
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| From: =?Utf-8?B?UmljaGFyZCBZb3VuZw==?=
<RichardYoung@xxxxxxxxxxxxxxxxxxxxxxxxx>
| Subject: Inbound Faxing on Shared fax service not working
| Date: Thu, 31 Aug 2006 13:16:01 -0700
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| I have installed a Brooktrout TRUFAX 100 board into my SBS 2003 server
and
| have run through the wizards from System management to route incoming
faxes
| to my email and incoming faxes on sharepoint.
|
| The problem I am seeing seems to be that on multiple page faxes they do
not
| get received. Sometimes the first page is received and other times when
I
| try to monitor it from the Fax console it has a status of receiving but
then
| disappears with no mention or log of the error.
|
| Any ideas on how to find logs on the incoming faxes and where the
problems
| may be here?
|
| Thanks,
| --
| __________________________
| Richard Young, SBSC, CNE
| http://www.relyonit.com
|
|
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