RE: Active Sync & OWA probelms

No Probelm, we did a restore from backup of the c:drive (as this is were the
system files are keep, if this made a diffrence we don`t know).
Then we ran CIEW from the server mangement console and hay presto everything
was working. we are still getting the odd error 3005. we think that might be
cused when the daily back up starts looking at the events log. Another
strange thing was that the memory page file amount dropped as well.

"chace zhang" wrote:

Hi,

Thank you for your reply and I'm glad to here everything is ok now.

If you would, can you deliver the detailed info on how you were successful
in resolving this issue. Your solution will benefit many other users, and
we really value having your as a Microsoft customer. Your time is
appreciate.

Thanks for your time.


Best Regards,

Chace Zhang (MSFT)

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| Thread-Topic: Active Sync & OWA probelms
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| Subject: RE: Active Sync & OWA probelms
| Date: Thu, 31 Aug 2006 03:44:02 -0700
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| hi chace zhang
| Thank for your reply, we manged to sort last night/ this morning before
we
| read your reply. so all is well again thanks.
|
| "chace zhang" wrote:
|
| > Hi,
| >
| > Thank you for posting here.
| >
| > According to your description, I understand you encountered following
| > issue: ActiveSync HTTP_403 error and OWA loading. If I have
misunderstood
| > your concerns, please feel free to let me know.
| >
| > First, let's focus on the ActiveSync error. I understand that
Activesync
| > does not work due to HTTP_403 error. Do you installed ISA server on
your
| > SBS Server?
| > According to my experience, it most likely happens if the following
| > conditions are true:
| >
| > - You have enabled Require SSL on the /Exchange virtual directory.
| > Or
| > - You have set IP restriction on the /Microsoft-Server-Activesync
virtual
| > directory.
| >
| > Hence, let's try the following steps to see if it helps:
| >
| > Step 1
| > ======
| > Since this is a SBS box, I strongly recommend you re-run CEICW wizard.
| > Please follow the steps below:
| >
| > 1. On the Small Business Server 2003 computer, click "Start", and then
| > click "Server Management".
| >
| > 2. Expand "Standard Management", and then click "To Do List".
| >
| > 3. In the right pane, click "Connect to the Internet", and then click
| > "Next".
| >
| > 4. On the "Connection Type" page, click "Do not change connection
type",
| > and then click "Next".
| >
| > 5. On the "Firewall page", click "Enable firewall", and then click
"Next".
| > Important Do not click the "Do not change firewall configuration"
option.
| >
| > 6. If you receive the following message, click "OK":
| >
| > To ensure the proper configuration of ISA Server, existing custom
packet
| > filters will be disabled. For information on how to re-enable existing
| > packet filters, see Small Business Server Help.
| >
| > 7. On the "Services Configuration" page, click to select the check
boxes of
| > the additional services that you want to make available from the
Internet,
| > and then click "Next".
| >
| > h. On the "Web Services Configuration" page, click "Allow access to
only
| > the following Web site services from the Internet", click to select the
| > check boxes of the services and of the Web sites that you want to make
| > accessible from the Internet (i.e. Outlook Web Access, Remote Web
| > Workplace, Outlook Mobile Access, Outlook via the Internet, Business
Web
| > site (wwwroot), etc.), and then click "Next".
| >
| > 8. On the "Web Server Certificate" page, click "Create a new Web server
| > certificate", type the Small Business Server computer's fully
qualified
| > domain name in the "Web server" name box, and then click "Next".
| >
| > [Important] The fully qualified domain name that you type in the "Web
| > server name" box must be the same name that you use to connect to the
Web
| > site from the Internet. For example, if the URL that you use to connect
to
| > a Microsoft Outlook Web Access Web site is
| > <<https://external.domain.com/exchange>>, type "external.domain.com"
| > (without the quotation marks) in the "Web server name" box.
| >
| > Note: If you don't have your own registered fully qualified domain
name
| > (FQDN), we can input the "Public IP Address" (As you mentioned the
[valid
| > IP address]).
| >
| > 9. On the Internet E-mail page shows, select "Enable Internet e-mail"
and
| > click Next.
| >
| > 10. Select either "Use DNS to route e-mail" or "Forward all e-mail to
| > e-mail server at your ISP". If you select the latter, enter the ISP
SMTP
| > server. Click Next.
| >
| > 11. Specify to receive e-mail using one or both of the following
methods:
| >
| > - POP3 Mailboxes
| > - Exchange
| >
| > Click Next.
| >
| > 12. Enter your e-mail domain name and click Next. The e-mail domain
name
| > should match the mail exchanger (MX) resource record maintained at your
| > ISP. This must be a registered Internet domain name.
| >
| > 13. Go through the steps to finish the wizard.
| >
| >
| > 14. On the "Completing the Configure E-mail and Internet Connection
Wizard"
| > page, view the configuration information to make sure that it is
correct,
| > and then click "Finish".
| >
| > 825763 How to configure Internet access in Windows Small Business
Server
| > 2003
| > http://support.microsoft.com/?id=825763
| >
| > A step by step explanation of the CEICW:
| > http://www.sbs-rocks.com/sbs2k3/sbs2k3-n2.htm
| >
| >
| > Step 2:
| > ======
| > If you require SSL on the /Exchange virtual directory, please refer to
the
| > following steps to fix the issue by recreating a new /Exchange virtual
| > directory:
| > Exchange ActiveSync and Outlook Mobile Access errors occur when SSL or
| > forms-based authentication is required for Exchange Server 2003
| > http://support.microsoft.com/?id=817379
| >
| >
| > Step 3:
| > ======
| > The issue happens when your mobile device is not in the IP Allow List
of
| > ActiveSync and Exchange-OMA (or ExchangeVDir) virtual directory. Please
| > follow steps below to verify the IP Allow List.
| >
| > 1. Go into the IIS console.
| > 2. Go to the properties of the Microsoft-Server-ActiveSync virtual
| > directory and exchange-oma (or ExchangeVDir) virtual directory.
| > 3. Click on the Directory Security tab.
| > 4. Click on the Edit button under "IP address and domain name
restrictions".
| > 5. Make sure that the proper IP addresses have access to it, and then
| > restart IIS.
| >
| > Step 4:
| > ======
| > The issue may happen when the authentication method is not configured
| > correctly in ActiveSync, OMA and Exchange-OMA (or ExchangeVDir) virtual
| > directory. Please verify it by the following steps.
| >
| > For exchange-oma (or ExchangeVDir) virtual directory:
| >
| > 1. Open IIS Manager
| > 2. Open properties of virtual directory exchange-oma (or ExchangeVDir)
| > 3. Select Directory Security tab
| > 4. Select Edit in Authentication and access control box. Make sure the
| > authentication setting as below:
| >
| > Authentication Methods
| > Enabled Basic authentication
| > Enabled Integrated Windows authentication
| > Disabled anonymous access
| >
| > For OMA virtual directory and Microsoft-Server-ActiveSync virtual
directory:
| >
| > 1. Open IIS Manager
| > 2. Open properties of OMA virtual directory and
Microsoft-Server-ActiveSync
| > virtual directory respectively.
| > 3. Select Directory Security tab
| > 4. Select Edit in Authentication and access control box. Make sure the
| > authentication setting as below:
| >
| > Authentication Methods
| > Uncheck Enable anonymous access
| > Uncheck Integrated Windows authentication
| > Check Basic authentication
| >
| > After that, please restart the IIS Admin Service (services.msc) and
then
| > verify the issue. If it persists, in order to have a more concrete idea
| > about the issue,
| > Please let me know the exact full HTTP_403 error happening during
failing
| > to access mailbox by ActiveSync.
| >
| >
| > Regarding OWA keep loading issue, please refer to following article
| > Troubleshooting OWA when the contents frame displays Loading
| > http://support.microsoft.com/?id=280823
| > Also I want to know whether there is any Firewall in front of Exchange
| > Server and whether the Firewall offloads SSL.
| >
| > 1. Does the issue happen to specific user or all internal users? For
| > further test, please create a new mail-enabled user in Active Directory
| > Users and Computers (ADUC), and then access this new mailbox by
specific
| > workstation with the issue before, verify whether the issue persists to
| > this new user. If the issue disappears here, the issue may be caused by
the
| > corrupt attribute of specific user account.
| >
| > 2. Does the issue happen to specific workstation or all workstations?
For
| > further test, in Exchange Server itself, please access this specific
.

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