Re: Fax Problem
- From: Scott Rymer <me@xxxxxxxx>
- Date: Fri, 01 Sep 2006 13:30:01 -0400
Thank you for your reply.
1. The problem has existed since we started using the Fax Service but it was rare. It now happens more often.
2. DSL is now sharing the line.
3. SBS 2003 SP0 with all updates applied except SP1.
I will have to look into trying other hardware. I will try reinstalling Fax Services to see if that helps also.
The modem is a Dell factory installed Conexant D850 56K V.9x DFVc Modem. I'll check out their site for any driver updates or known issues.
Thank you again.
Scott
chace zhang wrote:
Hi,.
Thank you for posting here.
First of all, please let me know:
1. Has the problem ever worked?
2. If so, what has changed?
3. What service packs and updates applied? (SBS SP0 or SP1?)
It could be a hardware related issue, you can swap the device to try again
In addition, only the following USR modems are in Windows Server 2003 HCL list:
(USR2973-OEM) U.S. Robotics V92 Fax PCI http://www.microsoft.com/windows/catalog/server/default.aspx?subID=22&xslt=d
etail&pgn=ed4e39fd-ca14-920a-a21f-ff75a250ac55
U.S. Robotics 56K Performance Pro Modem (USR5610B, USR325610B) http://www.microsoft.com/windows/catalog/server/default.aspx?subID=22&xslt=d
etail&pgn=8f91a73f-1995-d632-c6dc-e3d0daf1a669
If the modem is not the above models, this can be a compatibility problem. Please let me know:
1. The modem's model.
2. Can you install the driver for the modems? Are they the latest ones?
If this is an SBS 2003 SP0 machine, please follow the steps below to reinstall Fax Services and check whether the problem persists.
1. Rename the keys and files below to *.old
1) HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Fax 2) HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Fax 3) C:\Program Files\Microsoft Windows Small Business Server\fax 4) The 'SBSMIS-FAX.log'file under 'C:\Program Files\Microsoft Integration\Windows Small Business Server 2003\Logs'.
5) The 'SBSMSI-faxcfg.log'file under 'C:\Program Files\Microsoft Integration\Windows Small Business Server 2003\Logs'.
6) The 'faxsetup.log'file under 'C:\WINDOWS\'.
2. Access Add/Remove Programs, Add/Remove Windows Components, uncheck 'Fax Services' to uninstall it. 3. Once it is uninstalled, access Add/Remove Programs to reinstall it. 4. Then, access 'Add/Remove Programs again', this time, we will click 'Change/Remove' on the 'Windows Small Business Server 2003' item:
1) Click 'Next' on the 'Microsoft Windows Small Business Server Setup' page. 2) Click 'Next' on the 'Windows Configuration' page.
[Note] It states that 'This will take approximately 30 minutes', it is referring to the total time it will take in the first SBS component installation. For the task such as remove a specific component, it will just take couple of minutes.
3) Now, in the 'Component Selection' page, choose 'Remove' before the 'Fax Services' item. 4) Click 'Next', and then click 'Next' again to confirm 'Component Summary'. You will be prompted to insert the SBS 2K3 setup Disc 1.
5. Once the removal process is completed, access 'Windows Small Business Server setup' again in 'Add/Remove Programs', proceed to the 'Component Selection' page, and then choose 'Install' for the 'Fax Services' item.
Note; according to your situation, I highly suggest you perform a full backup before steps above.
Thank you for your time and I look forward to your update.
Best Regards,
Chace Zhang (MSFT)
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--------------------
| From: "Scott Rymer" <me@xxxxxxxx>
| References: <#OPEwODzGHA.1824@xxxxxxxxxxxxxxxxxxxx> <B5D73C1C-B5B8-4161-987D-B6CA5E65D36B@xxxxxxxxxxxxx>
| Subject: Re: Fax Problem
| Date: Wed, 30 Aug 2006 10:24:19 -0400
| Lines: 59
| X-Priority: 3
| X-MSMail-Priority: Normal
| X-Newsreader: Microsoft Outlook Express 6.00.2900.2869
| X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.2962
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| Message-ID: <#xrAo$DzGHA.772@xxxxxxxxxxxxxxxxxxxx>
| Newsgroups: microsoft.public.windows.server.sbs
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| Path: TK2MSFTNGXA01.phx.gbl!TK2MSFTNGP01.phx.gbl!TK2MSFTNGP05.phx.gbl
| Xref: TK2MSFTNGXA01.phx.gbl microsoft.public.windows.server.sbs:294117
| X-Tomcat-NG: microsoft.public.windows.server.sbs
| | Thanks M...
| | If you suspect line noise, then I guess I should mention that the phone line | being used for the fax is also used for our DSL connection. Of course I | have an inline filter between the port and the jack but I'm not sure I would | trust the filter any further than I can throw it. You agree? If so, I'll | see if I can either fax from another line or have the DSL moved...
| | -Scott
| | "Montreal MCT" <MontrealMCT@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message | news:B5D73C1C-B5B8-4161-987D-B6CA5E65D36B@xxxxxxxxxxxxxxxx
| > Hi Scott,
| >
| > It sounds to me like you might have some noise on your fax line. I would
| > take the following steps before going on and calling the Telco:
| >
| > 1. Change the RJ-11 cable from the modem to the phone jack.
| > 2. Try sending your faxes from a different phone line.
| >
| > If neither one of these fixes the problem then yes, you may have a bad | > modem.
| >
| > If the first one fixes your problem then you're good... cheapest possible
| > fix short of a loose connection :)
| >
| > If the second fixes the problem then you should call the phone company and
| > tell them you are experiencing noise on the line, and they should fix it.
| >
| > Good luck!
| >
| > M
| > -- | > MDG, MCT
| > MCSA (2003), MCSA (2000), MCDST.
| > Certified Small Business Specialist
| > Visit my blog at www.mitpro.ca/Blogs/tabid/59/BlogID/2/Default.aspx
| >
| >
| > "Scott Rymer" wrote:
| >
| >> We are having a problem where our outgoing faxes are being garbled on the
| >> recipients end. It's not that they're incomplete but rather they skip | >> part
| >> of the document. If I look at these faxes in the Sent Items, they look | >> fine
| >> so I suspect its a hardware issue... I don't have any specific numbers | >> but I
| >> would guess that this represents about 5-10% of our faxes.
| >>
| >> Dell PE2800
| >> Internal Conexant D850 56K V.9x DFVc Modem
| >>
| >> -Scott
| >>
| >>
| >> | | |
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