RE: OWA

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Hi ArcAngle,

Thanks for your update.

From your description, I understand that you got http 500 internal server
error when you access OWA now.

As I know, this problem could be caused by the Application pool on the SBS
2003 server. If the application pool is missing or with some incorrect
configurations, you will get the HTTP 500 internal error when you access
the OWA site. In order to narrow down the problem, please help to gather
the following information:

1. On the SBS 2003 server, open ''Internet Information Services (IIS)
Manager'' in ''Administrative Tools''. Expand <Server Name>\''Application
Pools''. Can you see ''ExchangeApplicationPool'' in the tree view?
2. If you can see the ExchangeApplicationPool, please go to check the
Application Pool settings in the default web site. I would like to suggest
you refer to the following KB article for the detailed steps:

829167 "HTTP 500 - Internal Server Error" Error Message When You Use
Outlook Web Access to Connect to Your Microsoft Exchange Server 2003 Mailbox
http://support.microsoft.com/?id=829167

Thanks for your time and I look forward to hearing from you.

Best regards,

Crina Li (MSFT)

Microsoft CSS Online Newsgroup Support

Get Secure! - www.microsoft.com/security

=====================================================
This newsgroup only focuses on SBS technical issues. If you have issues
regarding other Microsoft products, you'd better post in the corresponding
newsgroups so that they can be resolved in an efficient and timely manner.
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Microsoft engineers can only focus on one issue per thread. Although we
provide other information for your reference, we recommend you post
different incidents in different threads to keep the thread clean. In doing
so, it will ensure your issues are resolved in a timely manner.

For urgent issues, you may want to contact Microsoft CSS directly. Please
check http://support.microsoft.com for regional support phone numbers.

Any input or comments in this thread are highly appreciated.

=====================================================

This posting is provided "AS IS" with no warranties, and confers no rights.
--------------------
| Thread-Topic: OWA
| thread-index: AcbHceUM6Ec92XthRIur9O7IRhm71w==
| X-WBNR-Posting-Host: 85.196.98.166
| From: =?Utf-8?B?QXJjQW5nbGU=?= <ArcAngle@xxxxxxxxxxxxxxxxxxxxxxxxx>
| References: <58F539F8-2A45-4785-89B8-D48440059F4F@xxxxxxxxxxxxx>
<KPFXTJowGHA.3668@xxxxxxxxxxxxxxxxxxxxx>
<1F07B5BE-1FFA-428C-A30B-AEE4B7045F02@xxxxxxxxxxxxx>
<sciCWwbxGHA.1592@xxxxxxxxxxxxxxxxxxxxx>
<E69163C9-3B69-4294-8152-ECC9C5F838FA@xxxxxxxxxxxxx>
<DPNYio0xGHA.5460@xxxxxxxxxxxxxxxxxxxxx>
<96FC490D-2EF5-42F6-A128-3ED4C826DB85@xxxxxxxxxxxxx>
<84qEfm1xGHA.5460@xxxxxxxxxxxxxxxxxxxxx>
| Subject: RE: OWA
| Date: Thu, 24 Aug 2006 04:39:01 -0700
| Lines: 313
| Message-ID: <6B40D9F3-0D7B-48E2-A49D-6E5A80F6D006@xxxxxxxxxxxxx>
| MIME-Version: 1.0
| Content-Type: text/plain;
| charset="Utf-8"
| Content-Transfer-Encoding: 7bit
| X-Newsreader: Microsoft CDO for Windows 2000
| Content-Class: urn:content-classes:message
| Importance: normal
| Priority: normal
| X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.1830
| Newsgroups: microsoft.public.windows.server.sbs
| Path: TK2MSFTNGXA01.phx.gbl
| Xref: TK2MSFTNGXA01.phx.gbl microsoft.public.windows.server.sbs:292560
| NNTP-Posting-Host: TK2MSFTNGXA01.phx.gbl 10.40.2.250
| X-Tomcat-NG: microsoft.public.windows.server.sbs
|
| Hi Crina Li
|
| Thanx for all the help so far.
|
| I now get "The page cannot be displayed" - HTTP 500 - Internal server
error
| --
|
| ArcAngle
| Norway
|
|
| ""Crina Li"" wrote:
|
| > Hi ArcAngle,
| >
| > Thanks for your update.
| >
| > Let's try the following steps and see how it goes:
| >
| > A. Click Start, click Run, type "inetmgr" and click OK.
| >
| > B. Expand Web Sites, Default Web Site, right-click Exchange and click
| > Properties.
| >
| > C. On the Virtual Directory tab, in the Application settings section at
the
| > bottom of the page, you should see a Create button to the right of the
| > Application name. Click Create. After you click Create or if you don't
see
| > a Create button but see a Remove button, click the Configuration button.
| >
| > D. On the Mappings tab, select the entry that is pathed out to
"davex.dll"
| > on the list "Wildcard application maps (order of implementation)", and
| > click Edit. You should now see a page titled, "Add/Edit Application
| > Extension Mapping". The Executable value should point to davex.dll
usually
| > at the following path: "C:\Program Files\Exchsrvr\bin\davex.dll".
| >
| > E. On the lower right, look to see if the option for "Verify that file
| > exists" is checked or blank. If checked, disable it and click OK all
the
| > way out of the dialogs back to the IIS Manager.
| >
| > F. On the SBS server, clear the IIS server files by following these
steps:
| > Go to your %windows%\IIS Temporary Compressed Files directory *. Select
all
| > of the content in this directory and delete it. Then go to a command
| > prompt, type "iisreset" and press ENTER.
| >
| > G. Delete the cached files on the client and test OWA again. To clear
the
| > cache: In Internet Explorer, click Internet Options on the Tools menu.
| > Click the General tab, and then click Delete Files. Click OK.
| >
| > Hope this helps. Have a nice day!
| >
| > Best regards,
| >
| > Crina Li (MSFT)
| >
| > Microsoft CSS Online Newsgroup Support
| >
| > Get Secure! - www.microsoft.com/security
| >
| > =====================================================
| > This newsgroup only focuses on SBS technical issues. If you have issues
| > regarding other Microsoft products, you'd better post in the
corresponding
| > newsgroups so that they can be resolved in an efficient and timely
manner.
| > You can locate the newsgroup here:
| > http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
| >
| > When opening a new thread via the web interface, we recommend you check
the
| > "Notify me of replies" box to receive e-mail notifications when there
are
| > any updates in your thread. When responding to posts via your
newsreader,
| > please "Reply to Group" so that others may learn and benefit from your
| > issue.
| >
| > Microsoft engineers can only focus on one issue per thread. Although we
| > provide other information for your reference, we recommend you post
| > different incidents in different threads to keep the thread clean. In
doing
| > so, it will ensure your issues are resolved in a timely manner.
| >
| > For urgent issues, you may want to contact Microsoft CSS directly.
Please
| > check http://support.microsoft.com for regional support phone numbers.
| >
| > Any input or comments in this thread are highly appreciated.
| >
| > =====================================================
| >
| > This posting is provided "AS IS" with no warranties, and confers no
rights.
| > --------------------
| > | Thread-Topic: OWA
| > | thread-index: AcbHUlLx9r6XYrQyQ2iIH3wSqBqf5g==
| > | X-WBNR-Posting-Host: 85.196.98.166
| > | From: =?Utf-8?B?QXJjQW5nbGU=?= <ArcAngle@xxxxxxxxxxxxxxxxxxxxxxxxx>
| > | References: <58F539F8-2A45-4785-89B8-D48440059F4F@xxxxxxxxxxxxx>
| > <KPFXTJowGHA.3668@xxxxxxxxxxxxxxxxxxxxx>
| > <1F07B5BE-1FFA-428C-A30B-AEE4B7045F02@xxxxxxxxxxxxx>
| > <sciCWwbxGHA.1592@xxxxxxxxxxxxxxxxxxxxx>
| > <E69163C9-3B69-4294-8152-ECC9C5F838FA@xxxxxxxxxxxxx>
| > <DPNYio0xGHA.5460@xxxxxxxxxxxxxxxxxxxxx>
| > | Subject: RE: OWA
| > | Date: Thu, 24 Aug 2006 00:53:01 -0700
| > | Lines: 321
| > | Message-ID: <96FC490D-2EF5-42F6-A128-3ED4C826DB85@xxxxxxxxxxxxx>
| > | MIME-Version: 1.0
| > | Content-Type: text/plain;
| > | charset="Utf-8"
| > | Content-Transfer-Encoding: 7bit
| > | X-Newsreader: Microsoft CDO for Windows 2000
| > | Content-Class: urn:content-classes:message
| > | Importance: normal
| > | Priority: normal
| > | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.1830
| > | Newsgroups: microsoft.public.windows.server.sbs
| > | Path: TK2MSFTNGXA01.phx.gbl
| > | Xref: TK2MSFTNGXA01.phx.gbl microsoft.public.windows.server.sbs:292524
| > | NNTP-Posting-Host: TK2MSFTNGXA01.phx.gbl 10.40.2.250
| > | X-Tomcat-NG: microsoft.public.windows.server.sbs
| > |
| > | Hi Crina Li
| > |
| > | Q.
| > | 1. Does the situation occur if you access OWA via
| > http://localhost/exchange
| > | on SBS?
| > | > 2. Does the situation occur on all internal clients?
| > | > 3. Does the situation occur if you log to OWA using administrator
| > account?
| > |
| > | A.
| > | 1. Yes, tryed whit <server>, localhost and IP and it's still the same.
| > | 2. Yes, all Internal and external.
| > | 3. Yes it happens regardles of the user rights.
| > |
| > | --
| > |
| > | ArcAngle
| > | Norway
| > |
| > |
| > | ""Crina Li"" wrote:
| > |
| > | > Hi ArcAngle,
| > | >
| > | > Thanks for your update.
| > | >
| > | > To narrow down the problem, would you please help me collect the
| > following
| > | > information?
| > | >
| > | > 1. Does the situation occur if you access OWA via
| > http://localhost/exchange
| > | > on SBS?
| > | > 2. Does the situation occur on all internal clients?
| > | > 3. Does the situation occur if you log to OWA using administrator
| > account?
| > | >
| > | > Thanks for your time and I look forward to hearing from you.
| > | >
| > | > Best regards,
| > | >
| > | > Crina Li (MSFT)
| > | >
| > | > Microsoft CSS Online Newsgroup Support
| > | >
| > | > Get Secure! - www.microsoft.com/security
| > | >
| > | > =====================================================
| > | > This newsgroup only focuses on SBS technical issues. If you have
issues
| > | > regarding other Microsoft products, you'd better post in the
| > corresponding
| > | > newsgroups so that they can be resolved in an efficient and timely
| > manner.
| > | > You can locate the newsgroup here:
| > | > http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
| > | >
| > | > When opening a new thread via the web interface, we recommend you
check
| > the
| > | > "Notify me of replies" box to receive e-mail notifications when
there
| > are
| > | > any updates in your thread. When responding to posts via your
| > newsreader,
| > | > please "Reply to Group" so that others may learn and benefit from
your
| > | > issue.
| > | >
| > | > Microsoft engineers can only focus on one issue per thread.
Although we
| > | > provide other information for your reference, we recommend you post
| > | > different incidents in different threads to keep the thread clean.
In
| > doing
| > | > so, it will ensure your issues are resolved in a timely manner.
| > | >
| > | > For urgent issues, you may want to contact Microsoft CSS directly.
| > Please
| > | > check http://support.microsoft.com for regional support phone
numbers.
| > | >
| > | > Any input or comments in this thread are highly appreciated.
| > | >
| > | > =====================================================
| > | >
| > | > This posting is provided "AS IS" with no warranties, and confers no
| > rights.
| > | > --------------------
| > | > | Thread-Topic: OWA
| > | > | thread-index: AcbGnkDKDrJ243a8QZOsKRTkPHy79w==
| > | > | X-WBNR-Posting-Host: 80.203.250.217
| > | > | From: =?Utf-8?B?QXJjQW5nbGU=?=
<ArcAngle@xxxxxxxxxxxxxxxxxxxxxxxxx>
| > | > | References: <58F539F8-2A45-4785-89B8-D48440059F4F@xxxxxxxxxxxxx>
| > | > <KPFXTJowGHA.3668@xxxxxxxxxxxxxxxxxxxxx>
| > | > <1F07B5BE-1FFA-428C-A30B-AEE4B7045F02@xxxxxxxxxxxxx>
| > | > <sciCWwbxGHA.1592@xxxxxxxxxxxxxxxxxxxxx>
| > | > | Subject: RE: OWA
| > | > | Date: Wed, 23 Aug 2006 03:24:02 -0700
| > | > | Lines: 311
| > | > | Message-ID: <E69163C9-3B69-4294-8152-ECC9C5F838FA@xxxxxxxxxxxxx>
| > | > | MIME-Version: 1.0
| > | > | Content-Type: text/plain;
| > | > | charset="Utf-8"
| > | > | Content-Transfer-Encoding: 7bit
| > | > | X-Newsreader: Microsoft CDO for Windows 2000
| > | > | Content-Class: urn:content-classes:message
| > | > | Importance: normal
| > | > | Priority: normal
| > | > | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.1830
| > | > | Newsgroups: microsoft.public.windows.server.sbs
| > | > | Path: TK2MSFTNGXA01.phx.gbl
| > | > | Xref: TK2MSFTNGXA01.phx.gbl
microsoft.public.windows.server.sbs:292181
| > | > | NNTP-Posting-Host: TK2MSFTNGXA01.phx.gbl 10.40.2.250
| > | > | X-Tomcat-NG: microsoft.public.windows.server.sbs
| > | > |
| > | > | Hi Crina Li
| > | > |
| > | > | I still have the same problem after trying this.
| > | > |
| > | > |
| > | > | ------
| > | > | ArcAngle
| > | > |
| > | > |
| > | > | ""Crina Li"" wrote:
| > | > |
| > | > | > Hi Angle,
| > | > | >
| > | > | > Thanks for your update.
| > | > | >
| > | > | > Please try the following steps to see how thing goes:
| > | > | >
| > | > | > 1. Make sure the directory browsing feature is turned on for
the
| > | > Exchange
| > | > | > virtual directory. I would like to provide you with the
following
| > steps
| > | > to
| > | > | > turn on directory browsing for the Exchange virtual directory:
| > | > | >
| > | > | > 1) Click Start, point to Programs, point to Microsoft Exchange,
and
| > | > then
| > | > | > click System Manager.
| > | > | > 2) Expand Servers, expand ServerName (where ServerName is the
name
| > of
| > | > your
| > | > | > Exchange computer), expand Protocols, expand HTTP, and then
expand
| > | > Exchange
| > | > | > Virtual Server.
| > | > | > 3) Under Exchange Virtual Server, right-click Exchange, and
then
| > click
| > | > | > Properties.
| > | > | > 4) Click the Access tab, click to select the Directory browsing
| > check
| > | > box,
| > | > | > and then click OK.
| > | > | >
| > | > | > More information is documented in the following Microsoft KB
| > article:
| > | > | >
| > | > | > "HTTP 403 (Forbidden)" Error Message When You Try to Access
Your
| > | > Mailbox
| > | > | > Through Outlook Web Access
| > | > | > http://support.microsoft.com/default.aspx?scid=KB;EN-US;327003
| > | > | >
| > | > | > 2. Check if you install URLscan or/and ran the IIS lockdown
tool?
| > If
| > | > so,
| > | > | > please refer to the following KB article:
| > | > | >
| > | > | > 325965 The URLScan tool may cause problems in Outlook Web Access
| > | > | > http://support.microsoft.com/?id=325965
| > | > | >
| > | > | > 309508 - XCCC: IIS Lockdown and URLscan Configurations in an
| > Exchange
| > | > | > Environment:
| > | > | > http://support.microsoft.com/default.aspx?scid=kb;en-us;309508
| > | > | >
| > | > | > 3. Please check the OWA configuration on IIS:
| > | > | >
| > | > | > 1) Open IIS manager and then expand Server name | Web Sites |
| > Default
| > | > Web
| > | > | > Site.
| > | > | > 2) Right click Exchange and select Properties.
| > | > | > 3) On Directory Security tab, click Edit on Authentication and
| > access
| > | > | > control column.
| > | > | > 4) Make sure only the following boxes are checked:
| > | > | >
| > | > | > Basic authentication (password is sent in clear text)
| > | > | >
| > | > | > 5) In the "IP address and domain restrictions" section, click
the
| > Edit
| > | > | > button.
| > | > | > 6) Make sure "Granted access" is selected and there are no
items in
| > the
| > | > | > list box.
| > | > | > 7) Click the "Documents" tab.
| > | > | > 8) Make sure "Enable default content page" is select and the
| > following
| > | > | > items are listed in order:
| > | > | >
| > | > | > Default.htm
| > | > | > Default.asp
|

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