Re: Small Business Server 2003 Hotfix KB891193 installation failed

Hi Rob,

Thank you for posting in SBS newsgroup. Also thanks for Kevin's input. You
may also want to refer the following information for the issue:

From your description, I understand the issue to be: you could not install
KB891193. If I have misunderstood your concerns, please do not hesitate to
let me know.

Please try the following steps to see how thing goes:

1. Please copy SBS2003-KB891193-X86-ENU.EXE file from the SBS 2k3 SP1 CD #2
on the desktop of your SBS sever.
2. Double click to install it again.
3. If the problem persists, please double check if Client Deployment was
installed when the server was initially installed and if you have changed
the client application installation package location by your own steps or
via following steps.

How to move the client programs folder to another location in Windows
Small Business Server 2003
http://support.microsoft.com/default.aspx?scid=kb;en-us;830254

Please open Registry Editor on the SBS server, navigate to the following
registry key:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\SmallBusinessServer\clientsetup

What's the data of the registry value "ClientAppsRoot"? If it is not
pointing to the physical Client Deployment folder (by default it's
"C:\ClientApps"), correct it, run Setup again and see how it goes.

If the problem still occurs, as a quick work around, I'd like to provide
the following info for your reference:

If you've already installed XP SP2 on all client computers, you can follow
the steps below to avoid installing 891193. If some of the client computers
have not installed XP SP2, please dismiss the following info.

1. Download and install 872769 on the SBS machine.

Update for Windows Small Business Server 2003: KB 872769
http://www.microsoft.com/downloads/details.aspx?familyid=d70097c2-4317-40e0-
b7da-feb52c6b6386&displaylang=en

2. Follow the instruction in the following KB's "Update installation
instructions" section to prepare XP SP2.

Update is available for the Windows Small Business Server 2003 Client Setup
feature to deploy Windows XP Service Pack 2 to Windows XP
Professional-based clients
http://support.microsoft.com/kb/884032#XSLTH3142121122120121120120

3. Download and install 884032 on the SBS machine.

Update for Windows Small Business Server 2003: KB 884032
http://www.microsoft.com/downloads/details.aspx?familyid=A8F72FDD-6D82-4C2B-
8078-114460826A40&displaylang=en

4. Skip 891193 and install SBS SP1 885918.

Also the issue may be caused by the error about fax service. We may try the
following steps to see how thing goes:

1. Uninstall Fax Service via SBS Setup using component Selection screen,
set the Action to Uninstall for the Fax Service.
2. Complete the wizard.
3. Rename the following keys and files to *.old:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Fax
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Fax
C:\Program Files\Microsoft Windows Small Business Server\fax
C:\Winnt\FaxSetup.log

4. Reboot the server
5. Reinstall the fax service

Hope the information help and I look forward to your reply.

Best regards,

Crina Li (MSFT)

Microsoft CSS Online Newsgroup Support

Get Secure! - www.microsoft.com/security

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--------------------
| Thread-Topic: Small Business Server 2003 Hotfix KB891193 installation
failed
| thread-index: AcbFnDr5s43uA+WGSQebAsTlSIPQtA==
| X-WBNR-Posting-Host: 72.235.237.72
| From: =?Utf-8?B?cm9ieW91cmVl?= <robyouree@xxxxxxxxxxxxxxxxxxxxxxxxx>
| References: <73B33382-0D57-46CB-ACAD-55505252269C@xxxxxxxxxxxxx>
<OSOlEhZxGHA.3888@xxxxxxxxxxxxxxxxxxxx>
| Subject: Re: Small Business Server 2003 Hotfix KB891193 installation
failed
| Date: Mon, 21 Aug 2006 20:37:02 -0700
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|
| Yes, I had relocated both at one point. I did check the registry setting
and
| it was pointed to the new location. As a matter of fact, it copied the
win
| xp sp2 files to the new directory....so it gets that far along in the
| process...but seems to be hanging up on the fax issue...
|
| Thanks,
|
| Rob
|
| "Kevin Weilbacher [SBS-MVP]" wrote:
|
| > did you relocate either your client apps directory and/or exchange at
some
| > point in the past?
| >
| > --
| > Kevin Weilbacher [SBS-MVP]
| > "The days pass by so quickly now, the nights are seldom long"
| >
| >
| > "robyouree" <robyouree@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
| > news:73B33382-0D57-46CB-ACAD-55505252269C@xxxxxxxxxxxxxxxx
| > > Hello,
| > > I have an issue swhere the KB891193 fails to install. I have read
all
| > > the
| > > other posts in regard to this issue, & have done all the basic steps
| > > (checked
| > > clientapps location, registry entries, permissions, logged on admin
| > > privilieges, etc).
| > > I get the following error in the system event log after the install
fails:
| > >
| > > Small Business Server 2003 Hotfix KB891193 installation failed.
| > > KB891193 installation did not complete.
| > > and it gives event id 4373 & 4379. When I look in the c:\program
| > > files\Microsoft integration\windows small business server\logs
directory,
| > > the
| > > most recent entry is
| > > SBSMSI-Fax.LOG, and it shows the following errors/failures
| > >
| > > MSI (s) (28:44) [15:20:13:859]: Calling SRSetRestorePoint API.
| > > dwRestorePtType: 1, dwEventType: 102, llSequenceNumber: 0,
szDescription:
| > > "Removed Windows Small Business Server Fax".
| > > MSI (s) (28:44) [15:20:13:875]: The call to SRSetRestorePoint API
failed.
| > > Returned status: 0.
| > >
| > > MSI (s) (28:A0) [15:20:14:828]: Product: Windows Small Business
Server Fax
| > > -- Installation failed.
| > >
| > > MSI (s) (90:B4) [22:16:20:328]: Product: Windows Small Business
Server Fax
| > > -- Error 1316. A network error occurred while attempting to read from
the
| > > file: C:\WINNT\Installer\FAX.MSI
| > >
| > > I did a search for the fax.msi & couldn't locate it on the c drive.
| > >
| > > Please help!
| > >
| > > Thanks,
| > >
| > > Rob
| >
| >
| >
|

.

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