RE: Fax monitor incoming + outgoing calls?

Hi Jonathan,

Thanks for your update. I appreciate your time.

For error message, that indicates that there is some network connection
problem between the client computer and the SBS server. Let us check the
following settings:

I. Client IP address and the Server internal IP address are in the same
address range.

II. Client is using the server's internal address as its only DNS and WINS
server.

III. Client is using the internal IP address of the SBS server as the
default gateway.

IV. Please ensure that you have applied the following updates on the
Windows XP workstation.

872769 You cannot configure Windows Firewall settings or Security Center
http://support.microsoft.com/?id=872769

842933 "The following entry in the [strings] section is too long and has
been
http://support.microsoft.com/?id=842933

After installing the updates, reboot the Windows XP workstations.

V. Please check the following group policy setting to ensure that the
policy "Windows Firewall: Allow remote administration exception" is enabled
on the client computer.

1. Click "Start", click "Run", type "gpedit.msc" (without the quotation
marks), and then click "OK".
2. Under "Console Root", expand "Computer Configuration", expand
"Administrative Templates", expand "Network", expand "Network Connections",
expand "Windows Firewall", and then click "Domain Profile".
3. Right-click "Windows Firewall: Allow remote administration exception",
and then click "Properties".
4. Click "Enabled", and then click "OK".

Please also verify the settings on "Small Business Server Windows Firewall
policy" on the SBS server.

Then please test the issue again, what is the result?

If the issue persists, please perform the following tests on the computer
for analyze:

1. Go to the Windows XP workstation, open Services console, double-click
Windows Firewall/Internet Connection service. Stop the service and set the
startup type from Automatic to Disabled. What''s the result?

2. Please run command "msinfo32" (no quotation marks) on the client
computer to launch System Information console. And click File and then
Save. Save the system information to a .nfo file to send to me. My working
mailbox: v-yanniw@xxxxxxxxxxxxx

I appreciate your time.

Have a nice day!

Sincerely,

Jenny Wu
Microsoft CSS Online Newsgroup Support
Get Secure! - www.microsoft.com/security
======================================================
This newsgroup only focuses on SBS technical issues. If you have issues
regarding other Microsoft products, you'd better post in the corresponding
newsgroups so that they can be resolved in an efficient and timely manner.
You can locate the newsgroup here:
http://www.microsoft.com/communities/newsgroups/en-us/default.aspx

When opening a new thread via the web interface, we recommend you check the
"Notify me of replies" box to receive e-mail notifications when there are
any updates in your thread. When responding to posts via your newsreader,
please "Reply to Group" so that others may learn and benefit from your
issue.

Microsoft engineers can only focus on one issue per thread. Although we
provide other information for your reference, we recommend you post
different incidents in different threads to keep the thread clean. In doing
so, it will ensure your issues are resolved in a timely manner.

For urgent issues, you may want to contact Microsoft CSS directly. Please
check http://support.microsoft.com for regional support phone numbers.

Any input or comments in this thread are highly appreciated.
======================================================
This posting is provided "AS IS" with no warranties, and confers no rights.
The customer mail content:
=========================
Dear Jenny

Your assistance is most appreciated.
I will look at all these issues over a quite period.

I forgot to mention another issue which might also be relevant, but would
appreciate advice if possible.
When I try and test GPO results. I get RPC error with a DOM issue on the
event viewer, when I try and check the results on Client computers.
I did do a search on this error, and the closest I came to was correcting
was a WMI Security issue on a specific programme related to the link on the
event viewer error.
I do not remember which programme was referenced.
I went through the process of getting the correct security access for this
WMI extension, but I still continue getting the RPC error message when
trying to test the GPO result.

I have attached a combined screenshot of the RPC message and the related
event viewer detail.

Please tell me if I must start a different thread for all my questions, but
the issues may somehow be linked??

Many thanks again.

Jonathan

=========================

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From: v-yanniw@xxxxxxxxxxxxxxxxxxxx ("Jenny wu [MSFT]")
Organization: Microsoft
Date: Wed, 16 Aug 2006 14:42:38 GMT
Subject: RE: Fax monitor incoming + outgoing calls?
X-Tomcat-NG: microsoft.public.windows.server.sbs
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Xref: TK2MSFTNGXA01.phx.gbl microsoft.public.windows.server.sbs:290374
NNTP-Posting-Host: tomcatimport2.phx.gbl 10.201.218.182

Hi Jonathan,

Thanks for your update. I appreciate your time.

I. You are right. I am sorry for missing some sentences in the previous
post. The steps as follows:

The detail steps to install share fax client as follows:

1). Start server management console, locate Client Computers node, click
Set Up Client Applications link to start Set Up Client Applications Wizard.
2). In Available Applications page ensure the Shared fax client is listed
and then follow the steps to deploy the application.
3). When users logon to domain from client computers next time, these
client applications will be launched to install.

II. Yes, you can remove the Outlook from Add/Remove Programs. And also you
can use Windows Installer Cleanup Utility to remove Outlook totally.

1. Download and install the Windows Installer Cleanup Utility.

Description of the Windows Installer CleanUp Utility
http://support.microsoft.com/kb/290301/

2. After you install the Windows Installer CleanUp Utility, click Start
menu-> All
Programs-> Windows Install Clean Up.

3. Highlight Microsoft Outlook 2003 entry in the list and then click
Remove. Quit the Utility.

Note: If you need not use the whole Office 2003, you can remove them all.

III. To the folder redirection GPO issue:

From the GPO image, that indicates that there is no any application data
redirection policy configured here. The issue may occur due to that you
changed the folder name. You can convert the folder name to the original
name to see it the GPO settings back. However I can not guarantee the
process successfully since I do not know how and when the GPO setting is
removed.

And also please ensure the permissions of the folder that used to place
each user folder configured properly. Please check as follows:

1. NTFS permissions:

Domain Admin: Full Control

Domain Users: Special - Apply onto "This folder and files" -
Allow: Traverse Folder/Execute Files, List Folder/Read Data, Read
Attributes, Read Extended Attributes, Create Folders/Append Data, Read
Permissions

System: Full Control

SBS Folder Operators: Full Control

2. Sharing permissions:

Domain Admins, Domain Users, SBS Folder Operators: Full Control

If the GPO setting does not back, you have to re-configure it.

How to stop Folder Redirection in Windows Server 2003 and in Windows 2000
Server http://support.microsoft.com/kb/888203

Caching Redirected Folders Can Use All Available Disk Space
http://support.microsoft.com/kb/304624

I appreciate your time and efforts. Please let me know if there is any
update to the problem in your end. I am glad to help.

Have a nice day!

Sincerely,

Jenny Wu
Microsoft CSS Online Newsgroup Support
Get Secure! - www.microsoft.com/security
======================================================
This newsgroup only focuses on SBS technical issues. If you have issues
regarding other Microsoft products, you'd better post in the corresponding
newsgroups so that they can be resolved in an efficient and timely manner.
You can locate the newsgroup here:
http://www.microsoft.com/communities/newsgroups/en-us/default.aspx

When opening a new thread via the web interface, we recommend you check
the
"Notify me of replies" box to receive e-mail notifications when there are
any updates in your thread. When responding to posts via your newsreader,
please "Reply to Group" so that others may learn and benefit from your
issue.

Microsoft engineers can only focus on one issue per thread. Although we
provide other information for your reference, we recommend you post
different incidents in different threads to keep the thread clean. In
doing
so, it will ensure your issues are resolved in a timely manner.

For urgent issues, you may want to contact Microsoft CSS directly. Please
check http://support.microsoft.com for regional support phone numbers.

Any input or comments in this thread are highly appreciated.
======================================================
This posting is provided "AS IS" with no warranties, and confers no rights.
The customer mail content:
============================
Dear Jenny

Your detailed advice is very much appreciated.
I would like to do this process on a weekend or during a period that I
will
have some more time.
Was there something missing after the following sentence?

will be setup automatically. You can not setup share fax in client side.
The detail steps to install share fax client:

Regarding Outlook, I never use it on the Server, but I will REMOVE!!
Can I do this by simply using Add/Remove Programmes? or do I need to do
anything further?

As an extra issue which may be of relevance?, if I may ask?
I found some strange issues on my GPO, where I made some changes early on
in the installaltion od SBS, to folder redirection.
But later on when I wanted to reverse some of these changes I cannot get
access to any of these user options under Folder redirection.
These GPO items are just missing!!
I removed altogether the actual policy group I had created.
I tried using regsvr to reregister these items, but it did not help??
Is there anything on the Server Information system, that helps to solve
this issue?? I have attached a screen shot to show the problem!!

My feeling is that it has something to do with the fact that I changed the
"User" folder at one stage to a different name, and I then reverted it
back
to the standard user folder name??
I am using roaming profiles and they are all working fine for at least 8
months now since I noticed this issue.

Any Advice??


With thanks

Jonathan

============================

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From: v-yanniw@xxxxxxxxxxxxxxxxxxxx ("Jenny wu [MSFT]")
Organization: Microsoft
Date: Tue, 15 Aug 2006 14:20:23 GMT
Subject: RE: Fax monitor incoming + outgoing calls?
X-Tomcat-NG: microsoft.public.windows.server.sbs
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Xref: TK2MSFTNGXA01.phx.gbl microsoft.public.windows.server.sbs:289964
NNTP-Posting-Host: TOMCATIMPORT1 10.201.218.122

Hi Jonathan,

Thanks for your time to perform tests and collect information.

I. Based on my research, the issue may occur due to some file is corrupt
in
Windows fax service. I would like to suggest that we reinstall the whole
SBS 2003 shared fax to resolve the issue. The detail steps:

A. Rename the keys and files below to *.old

1) HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Fax
2) HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Fax
3) C:\Program Files\Microsoft Windows Small Business Server\fax
4) The ''SBSMIS-FAX.log'' file under ''C:\Program Files\Microsoft
Integration\Windows Small Business Server 2003\Logs''.
5) The ''SBSMSI-faxcfg.log'' file under ''C:\Program
Files\Microsoft Integration\Windows Small Business Server 2003\Logs''.
6) The ''faxsetup.log'' file under ''C:\WINDOWS\''.

B. Delete the following registry keys:

HKLM/SOFTWARE/Microsoft/Windows/CurrentVersion/Telephony/Country List
HKLM/SOFTWARE/Microsoft/Windows/CurrentVersion/Telephony/Locations
registry
Keys

C. Access Add/Remove Programs, Add/Remove Windows Components,
uncheck ''Fax Services'' to uninstall it.

D. Once it is uninstalled, access Add/Remove Programs to
reinstall it.

E. Then, access ''Add/Remove Programs again'', this time, we
will click ''Change/Remove'' on the ''Windows Small Business Server
2003''
item:

1) Click ''Next'' on the ''Microsoft Windows Small Business
Server
Setup'' page.
2) Click ''Next'' on the ''Windows Configuration'' page.

Note: It states that ''This will take approximately 30 minutes'', it is
referring to the total time it will take in the first SBS component
installation. For the task such as remove a specific component, it will
just take couple of minutes.
3) Now, in the ''Component Selection'' page, choose ''Remove''
before the ''Fax Services'' item.
4) Click ''Next'', and then click ''Next'' again to confirm
''Component Summary''. You will be prompted to insert the SBS 2K3 setup
Disc 1.

G. Once the removal process is completed, access ''Windows Small Business
Server setup'' again in ''Add/Remove Programs'', proceed to the
''Component
Selection'' page, and then choose ''Install'' for the ''Fax Services''
item
to reinstall fax service.

And then we should push the shared fax client application from server to
client workstations by Deploy Client Application. When users logon
workstations again, the Shared Fax Client application will be setup
automatically. You can not setup share fax in client side. The detail
steps
to install share fax client:

Then please test the issue again to check if every thing is ok now.

II. From the server system information, the Office 2003 including the
Outlook 2003 installed on the SBS server box. We do not support the
coexistence of Outlook and Exchange on the same computer in a production
environment. Because versions of these two products produce a conflict of
the MAPI subsystem. The Detail information is addressed in the following
article.

Microsoft does not support installing Exchange Server components and
Outlook on the same computer
http://support.microsoft.com/default.aspx?scid=kb;en-us;266418

Please remove the outlook from the SBS server first.

Note: since the SBS 2003 is a production server, it is not recommended
that
installing application such as Office on it.

I appreciate your time!

Have a nice day!

Sincerely,

Jenny Wu
Microsoft CSS Online Newsgroup Support
Get Secure! - www.microsoft.com/security
======================================================
This newsgroup only focuses on SBS technical issues. If you have issues
regarding other Microsoft products, you'd better post in the
corresponding
newsgroups so that they can be resolved in an efficient and timely
manner.
You can locate the newsgroup here:
http://www.microsoft.com/communities/newsgroups/en-us/default.aspx

When opening a new thread via the web interface, we recommend you check
the
"Notify me of replies" box to receive e-mail notifications when there are
any updates in your thread. When responding to posts via your newsreader,
please "Reply to Group" so that others may learn and benefit from your
issue.

Microsoft engineers can only focus on one issue per thread. Although we
provide other information for your reference, we recommend you post
different incidents in different threads to keep the thread clean. In
doing
so, it will ensure your issues are resolved in a timely manner.

For urgent issues, you may want to contact Microsoft CSS directly. Please
check http://support.microsoft.com for regional support phone numbers.

Any input or comments in this thread are highly appreciated.
======================================================
This posting is provided "AS IS" with no warranties, and confers no
rights.
The customer mail content:
=========================
Thank you for the response

Outgoing activitiy has been enabled for some time, aand the log file is
active
Still I can only see reciving faxes on monitor.

I have attached the nfo file and screenshot of monitor.

With thanks

Jonathan

=========================

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MIME-Version: 1.0
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Content-Transfer-Encoding: 7bit
From: v-yanniw@xxxxxxxxxxxxxxxxxxxx ("Jenny wu [MSFT]")
Organization: Microsoft
Date: Mon, 14 Aug 2006 10:12:56 GMT
Subject: RE: Fax monitor incoming + outgoing calls?
X-Tomcat-NG: microsoft.public.windows.server.sbs
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Xref: TK2MSFTNGXA01.phx.gbl microsoft.public.windows.server.sbs:289495
NNTP-Posting-Host: TOMCATIMPORT1 10.201.218.122

Hi Jonathan,

Thanks for using the SBS newsgroup!

From your description, I understand that you want to configure SBS Fax
to
monitor both incoming fax activity and outbound fax activity. If I am
off
base, please don't hesitate to let me know.

Please check if the outbound activity logging is enabled in fax console.
To
do so:

1. Open Server Management console -> Fax (Local), right click it to
choose
Properties to open Properties page.

2. Under Activity Logging tab, please ensure both the option "Log
incoming
fax activity" and the option "Log outgoing fax activity" are checked.

3. Run command "services.msc" (no quotation marks) to open the services
console, please restart the Fax service.

Then please try to send some faxes to see if the outbound fax activity
is
logging.

More information:
Step-by-Step Guide for Configuring and Using Fax on Windows Small
Business
Server 2003
http://www.microsoft.com/downloads/details.aspx?FamilyID=1b7510a0-1595-47
7
6
-
a101-c3bec7512594&displaylang=en

If the issue persists, please help me collect the following information
for
analyze:

1. What is the SBS fax monitor locates you referred to? Please capture a
screen shot of it and send to me for analyze.

2. Please run command "msinfo32" (no quotation marks) on the SBS server
box
to launch System Information console. And click File and then Save. Save
the system information to a .nfo file to send to me. My working mailbox:
v-yanniw@xxxxxxxxxxxxx

I appreciate your time. I am happy to be of assistance to you and look
forward to your reply.

Have a nice day!

Sincerely,

Jenny Wu
Microsoft CSS Online Newsgroup Support
Get Secure! - www.microsoft.com/security
======================================================
This newsgroup only focuses on SBS technical issues. If you have issues
regarding other Microsoft products, you'd better post in the
corresponding
newsgroups so that they can be resolved in an efficient and timely
manner.
You can locate the newsgroup here:
http://www.microsoft.com/communities/newsgroups/en-us/default.aspx

When opening a new thread via the web interface, we recommend you check
the
"Notify me of replies" box to receive e-mail notifications when there
are
any updates in your thread. When responding to posts via your
newsreader,
please "Reply to Group" so that others may learn and benefit from your
issue.

Microsoft engineers can only focus on one issue per thread. Although we
provide other information for your reference, we recommend you post
different incidents in different threads to keep the thread clean. In
doing
so, it will ensure your issues are resolved in a timely manner.

For urgent issues, you may want to contact Microsoft CSS directly.
Please
check http://support.microsoft.com for regional support phone numbers.

Any input or comments in this thread are highly appreciated.
======================================================
This posting is provided "AS IS" with no warranties, and confers no
rights.

--------------------
From: "jonjof" <boebzer2@xxxxxxxxx>
Newsgroups: microsoft.public.windows.server.sbs
Subject: Fax monitor incoming + outgoing calls?
Date: 13 Aug 2006 17:16:23 -0700
Organization: http://groups.google.com
Lines: 16
Message-ID: <1155514583.557682.46890@xxxxxxxxxxxxxxxxxxxxxxxxxxxx>
NNTP-Posting-Host: 196.44.150.242
Mime-Version: 1.0
Content-Type: text/plain; charset="iso-8859-1"
X-Trace: posting.google.com 1155514588 4905 127.0.0.1 (14 Aug 2006
00:16:28 GMT)
X-Complaints-To: groups-abuse@xxxxxxxxxx
NNTP-Posting-Date: Mon, 14 Aug 2006 00:16:28 +0000 (UTC)
User-Agent: G2/0.2
X-HTTP-UserAgent: Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.2;
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ewsfeed.media.kyoto-u.ac.jp!postnews.google.com!b28g2000cwb.googlegroups.
c
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m
!not-for-mail
Xref: TK2MSFTNGXA01.phx.gbl microsoft.public.windows.server.sbs:289399
X-Tomcat-NG: microsoft.public.windows.server.sbs

Please advise if there are any specific settings or selection that
enables / disables the detail showing on the SBS Fax monitor.
Previously it seemed my monitor showed both incoming and outgoing fax
activity.
But now only shows Incoming calls.

I think it has something to do with the fax settings on my Brooktrout
modem, in that Line 1 is incoming only and line 2 is outgoing.
I assume the monitor is not "linked" to lien 2.

Please advise.

Thank you

Jonathan









.

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