RE: Windows Explorer not responding

Hi,

Thank you for posting here!

From your post, my understanding on this issue is: You encountered windows
explorer hang, also you find event 1002 and 1002 error on some windows xp
clients If I misunderstand your concern, please let me know.

As far as I know, if any program or application hangs, it will generate a
1002 or 1001 Event ID in event log. It should be an expected behavior. For
more information about the Event ID 1002, please refer to the following
link:
<http://www.microsoft.com/technet/support/ee/result.aspx?EvtSrc=Application+
Hang&EvtID=1002&ProdName=Windows+Operating+System&LCID=1033&ProdVer=5.2>

Based on your situation, let us try the following steps to troubleshoot:


Step 1: Dis-connector all networking driver on problematic clients





Step 2: Use Clean Boot to eliminate third party interference
---------------------------------------------------------------
To isolate the influence of additional applications, please boot the system
into a Clean Boot environment to see whether this problem continues. A
clean boot will allow us to isolate any device drivers or programs that are
loading at startup that may be causing a conflict with other device drivers
or programs that are installed in your computer.

1) Click Start, click Run, type "msconfig" (without the quotation marks) in
the Open box, and then click OK.
2) In the Startup tab, click the "Disable All" button.
3) In the Services tab, check the "Hide All Microsoft Services" checkbox,
and then click the "Disable All" button.
4) Click OK and restart your computer.

If your issue is resolved at this point, repeat the process, but add one
check back each time to the list of files listed under the "Startup" and
"Services" menu until the issue reappears again, when this happens follow
these steps:

1) Select the tab for the last file you enabled and remove the checks from
each line in that file.
2) Click the Apply button
3) Reboot your computer and verify the issue has not reappeared.
4) Replace each check mark one line at a time.
5) Click the Apply button.
6) Reboot your computer.


Step 3: Start Windows in Safe mode
--------------------------------------
a. Restart the computer.
b. Keep pressing the F8 key until the Windows Startup menu appears.
c. Choose Safe Mode, and press Enter.
d. Start the computer in Safe Mode.
e. Start and work in Excel to check if Excel works properly

Note: In Safe Mode, your system display and Desktop will look and perform
differently than in Normal Mode. This is only temporary. To return the
system back to Normal Mode, we can simply restart the computer. When the
issue reappears you will then know which line or command is causing the
issue.


Step 4: If you temporary remove the HP printer on SBS server? Does this
issue persist?

310560: How to troubleshoot by using the System Configuration utility in
Windows XP
http://support.microsoft.com/kb/310560

Hope this helps, if you have any other concerns on this issue, please feel
free to let me know.

Have a nice day!

Best Regards,

Chace Zhang (MSFT)

Microsoft CSS Online Newsgroup Support

Get Secure! - www.microsoft.com/security

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--------------------
| From: "Sharon" <sharonmattnadia@xxxxxxxxx>
| Newsgroups: microsoft.public.windows.server.sbs
| Subject: Windows Explorer not responding
| Date: 16 Aug 2006 14:22:56 -0700
| Organization: http://groups.google.com
| Lines: 83
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| Xref: TK2MSFTNGXA01.phx.gbl microsoft.public.windows.server.sbs:290476
| X-Tomcat-NG: microsoft.public.windows.server.sbs
|
| SBS 2003 SP1 server with Windows XP workstations
|
| Since yesterday, some of the workstations have been experiencing
| frequent instances in which Windows Explorer stops responding. All
| other applications continue to respond normally, and End Task can be
| used to stop Windows Explorer.
|
| I theorized the recent Windows updates might be the problem, so did a
| system restore on my own workstation which did not resolve the problem.
|
| Then I wondered if installing a new HP LaserJet driver on the server
| (shared printer) yesterday might have caused the problem. But if so,
| how would I resolve it (short of removing the driver)?
|
| A pair of error messages occasionally occurs in my workstation's
| application event log.
|
| Event Type: Error
| Event Source: Application Hang
| Event Category: (101)
| Event ID: 1002
| Date: 8/16/2006
| Time: 11:11:41 AM
| User: N/A
| Computer: FW5T591-SF
| Description:
| Hanging application explorer.exe, version 6.0.2900.2180, hang module
| hungapp, version 0.0.0.0, hang address 0x00000000.
|
| For more information, see Help and Support Center at
| http://go.microsoft.com/fwlink/events.asp.
| Data:
| 0000: 41 70 70 6c 69 63 61 74 Applicat
| 0008: 69 6f 6e 20 48 61 6e 67 ion Hang
| 0010: 20 20 65 78 70 6c 6f 72 explor
| 0018: 65 72 2e 65 78 65 20 36 er.exe 6
| 0020: 2e 30 2e 32 39 30 30 2e .0.2900.
| 0028: 32 31 38 30 20 69 6e 20 2180 in
| 0030: 68 75 6e 67 61 70 70 20 hungapp
| 0038: 30 2e 30 2e 30 2e 30 20 0.0.0.0
| 0040: 61 74 20 6f 66 66 73 65 at offse
| 0048: 74 20 30 30 30 30 30 30 t 000000
| 0050: 30 30 00
|
| and
|
| Event Type: Error
| Event Source: Application Hang
| Event Category: None
| Event ID: 1001
| Date: 8/16/2006
| Time: 11:11:44 AM
| User: N/A
| Computer: FW5T591-SF
| Description:
| Fault bucket 127043675.
|
| For more information, see Help and Support Center at
| http://go.microsoft.com/fwlink/events.asp.
| Data:
| 0000: 42 75 63 6b 65 74 3a 20 Bucket:
| 0008: 31 32 37 30 34 33 36 37 12704367
| 0010: 35 0d 0a 5..
|
|
| When I don't bother waiting for Windows Explorer to get well and
| thoroughly hung up, I just get this message when I terminate it.
|
| Event Type: Information
| Event Source: Winlogon
| Event Category: None
| Event ID: 1002
| Date: 8/16/2006
| Time: 11:31:18 AM
| User: N/A
| Computer: FW5T591-SF
| Description:
| The shell stopped unexpectedly and Explorer.exe was restarted.
|
| Thanks in advance for any insights.
|
| --Sharon
|
|

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