Re: no remote folder in Remote Web Workplace

Hi Greg,

Thanks for your update. I appreciate your time and effort to perform test.

You can check the files and folders for RWW site as follows (You can find
the Source location, Destination location and files name in order) :

You can find the Source location, Destination location and files name in
order

1.
-- CD3:\SBS\remote\remote
-- %systemdrive%\Inetpub\Remote
-- admin.aspx, client.aspx, default.htm, error.aspx, Global.asax,
header.aspx, loading.aspx, logon.aspx, prompt.htm, rmtuser.htm,
selectpc.aspx, signout.aspx, tsweb.aspx, Web.config

2.
-- CD3:\SBS\remote\remote\bin
-- %systemdrive%\Inetpub\Remote\bin
-- remote.dll

3.
-- %systemdrive%\Inetpub\Remote\Images
-- %systemdrive%\Inetpub\Remote\Images

-- back.gif, cm.gif, cm_sm.gif, compint.gif, compint_sm.gif, help.gif,
help_sm.gif, info.gif, myDesk.gif, outlook.gif, outlook_sm.gif,
refresh.gif, reports.gif, sbslogo.gif, server.gif, server_sm.gif,
shrapp.gif, spacer.gif, stop.gif, winxp.gif

4.
-- CD3:\SBS\remote\sbsflt
-- %systemdrive%\Inetpub\sbsflt
-- sbsflt.dll

5.
-- CD3:\SBS\remote\wwwroot
-- %systemdrive%\Inetpub\wwwroot
-- default.aspx, default.htm, Global.asax, Web.config

6.
--CD3:\SBS\remote\wwwroot\images
-- %systemdrive%\Inetpub\wwwroot\images
-- clientsetup.gif, remote.gif, sbslogo.gif, spacer.gif, sts.gif

7.
-- CD3:\SBS\remote\portalemail.htm
--%sbsprogramdir%\Client Experience\Remote Portal
-- portalemail.htm

After verifying above files, please run command regsvr32 to register all
the .dll filles. Then please check if the issue persists.

Please let me know if there is any update to this problem in your side. I
am glad to be assistance to you.

Have a nice day!

Sincerely,

Jenny Wu
Microsoft CSS Online Newsgroup Support
Get Secure! - www.microsoft.com/security
======================================================
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Any input or comments in this thread are highly appreciated.
======================================================
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The customer mail content:
=========================
Hi Jenny,

I am getting closer to having it going. I had a problem eventid 2268 and
2214. I also had the idea of decompressing the sbs service pack, seeing
what files were missing in the remote and sbsflt folders and copying them
in manually. Now the default web page seems to be working.

The company's internal web site is now ok, as it the network configuration
wizard and Information and answers. If I click on the remote web workplace
I get a blank page though. If I could get a list of what files should be in
these folders I could see if any were missing.

Greg.
=========================

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From: v-yanniw@xxxxxxxxxxxxxxxxxxxx ("Jenny wu [MSFT]")
Organization: Microsoft
Date: Fri, 11 Aug 2006 02:37:54 GMT
Subject: Re: no remote folder in Remote Web Workplace
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Hi Greg,

Thanks for your update. I appreciate your time.

Since the companyweb site and RWW site still can not work, I suggest that
we first re-install the Administration tool components referring to the
steps in my previous post and re-install the companyweb site according to
the steps outlined in KB article 829114. After we ensure the both sites
are
work properly, we try to re-apply the SBS 2003 SP1.

829114 How to remove and how to install the Windows Small Business Server
2003
http://support.microsoft.com/?id=829114

And we can check the registry key to identify if the SBS 2003 SP1 is
applied successfully. Please open 'regedit' program, navigate to the
following registry:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\SmallBusinessServer\ServicePackNumber

If the value of the key is '1', it reveals the server is at SP1. If not,
we
need re-apply the SBS 2003 sp1 whole service packs (including Windows 2003
SP1).

It is recommended that you strictly follow the following white paper to
upgrade the SBS 2003 server. This can ensure the upgrade process performed
smoothly.

Microsoft Windows Small Business Server 2003 Service Pack 1 (SP1)
http://www.microsoft.com/downloads/details.aspx?familyid=B6F8A4C0-B707-4161
-
ADEB-44F1B756119F&displaylang=en

If the issue persists, you can mail me the log files requested in my
previous post so that I can trouble shoot the issue for you. I am glad to
be further assistance to you.

Have a nice day!

Sincerely,

Jenny Wu (MSFT)

Microsoft Online Partner Support

Get Secure! - www.microsoft.com/security

======================================================
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break/fix
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Let us know what you think by posting
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======================================================
When responding to posts, please "Reply to Group" via your newsreader so
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The customer mail content:
===================================
Hi,

I have made some progress. I now have the companyweb and remote folders
but no files in them that could make a web page e.g. .asp or .htm. The sbs
service pack partially failed, I will have to look up the log though.
Thanks for the help.

Greg

===================================

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From: v-yanniw@xxxxxxxxxxxxxxxxxxxx ("Jenny wu [MSFT]")
Organization: Microsoft
Date: Tue, 08 Aug 2006 10:43:48 GMT
Subject: Re: no remote folder in Remote Web Workplace
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Hi Greg,

Thanks for your update. I appreciate your time.

I am jenny and I am backup of Steve for he is now taking sick leave. I
will
continue work with you till Steve back. I am sorry for inconvenience for
that.

Reviewed your description, I understand the issue is that the RWW site is
missing after applied the SBS 2003 SP1 and the client application
component
has not be installed during SBS 2003 setup and the SBS 2003 SP1 can not
apply successfully. If I am off base, please don't hesitate to let me
know.

I would like to suggest that you reinstall Network, Client deployment and
Administration components of the administration tool to resolve the
issue.
The detail steps as follows:

0. Before you reinstall those components, I suggest that you do a full
backup of server in case any unexpected things, you can restore server.
For
your convenience, I list the Microsoft white paper link:

Backing Up and Restoring Windows Small Business Server 2003
http://www.microsoft.com/technet/prodtechnol/sbs/2003/maintain/bkuprstr.ms
p
x

1. Click Start, click Control Panel, and then click Add or
Remove
Programs.
2. Select Windows Small Business Server 2003 and then click
Change/Remove. The Setup Wizard appears.
3. Click Next to start the wizard.
4. On the Windows Configuration page, click Next.
5. On the Component Selection page, in the Action column, change
Server Tools to Maintenance, change Network, Client deployment and
Administration component to Remove/reinstall, and then click Next.

Note: if the server is applied SBS 2003 SP1 successfully, the item is
"Remove"; If not, you can choose item "Reinstall".

6. On the Component Summary page, click Next.

7. Click Finish. After the components are re-installed successfully, you
should re-apply the SBS 2003 SP1 (not all SBS 2003 SP1 service packages,
just need apply the SBS 2003 SP1) to the server.

8. Then please re-run CEICW wizard to refresh network connection
configuration again and then try to access the RWW site to check if every
thing is good.

More information is addressed in the following articles:
825763 How to configure Internet access in Windows Small Business Server
2003
http://support.microsoft.com/?id=825763

Microsoft Windows Small Business Server 2003 Service Pack 1 (SP1)
http://www.microsoft.com/downloads/details.aspx?familyid=B6F8A4C0-B707-416
1
-
ADEB-44F1B756119F&displaylang=en

If the issue persists, please help me collect the following information
so
that we can trouble shoot the issue for you.

1. Please run command "msinfo32" (no quotation marks) on the SBS server
box
to launch System Information console. And click File and then Save. Save
the system information to a .nfo file to send to me. My working mailbox:
v-yanniw@xxxxxxxxxxxxx

2. Please help me collect the following log files:

1). C:\Windows\svcpack.log

2). C:\Windows\KB885918.log

3). All files in C:\Program Files\Microsoft Integration\Windows Small
Business Server 2003\Logs

Please compress all files and send to my working mailbox:
v-yanniw@xxxxxxxxxxxxx

I appreciate your time. I am happy to be of assistance to you and look
forward to your reply.


Have a nice day!

Sincerely,

Jenny Wu
Microsoft CSS Online Newsgroup Support
Get Secure! - www.microsoft.com/security
======================================================
This newsgroup only focuses on SBS technical issues. If you have issues
regarding other Microsoft products, you'd better post in the
corresponding
newsgroups so that they can be resolved in an efficient and timely
manner.
You can locate the newsgroup here:
http://www.microsoft.com/communities/newsgroups/en-us/default.aspx

When opening a new thread via the web interface, we recommend you check
the
"Notify me of replies" box to receive e-mail notifications when there are
any updates in your thread. When responding to posts via your newsreader,
please "Reply to Group" so that others may learn and benefit from your
issue.

Microsoft engineers can only focus on one issue per thread. Although we
provide other information for your reference, we recommend you post
different incidents in different threads to keep the thread clean. In
doing
so, it will ensure your issues are resolved in a timely manner.

For urgent issues, you may want to contact Microsoft CSS directly. Please
check http://support.microsoft.com for regional support phone numbers.

Any input or comments in this thread are highly appreciated.
======================================================
This posting is provided "AS IS" with no warranties, and confers no
rights.

--------------------
From: "Greg O" <gregorme@xxxxxxxxx>
Newsgroups: microsoft.public.windows.server.sbs
Subject: Re: no remote folder in Remote Web Workplace
Date: 5 Aug 2006 06:00:42 -0700
Organization: http://groups.google.com
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