RE: Fax monitor incoming + outgoing calls?

Hi Jonathan,

Thanks for your time to perform tests and collect information.

I. Based on my research, the issue may occur due to some file is corrupt in
Windows fax service. I would like to suggest that we reinstall the whole
SBS 2003 shared fax to resolve the issue. The detail steps:

A. Rename the keys and files below to *.old

1) HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Fax
2) HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Fax
3) C:\Program Files\Microsoft Windows Small Business Server\fax
4) The ''SBSMIS-FAX.log'' file under ''C:\Program Files\Microsoft
Integration\Windows Small Business Server 2003\Logs''.
5) The ''SBSMSI-faxcfg.log'' file under ''C:\Program
Files\Microsoft Integration\Windows Small Business Server 2003\Logs''.
6) The ''faxsetup.log'' file under ''C:\WINDOWS\''.

B. Delete the following registry keys:

HKLM/SOFTWARE/Microsoft/Windows/CurrentVersion/Telephony/Country List
HKLM/SOFTWARE/Microsoft/Windows/CurrentVersion/Telephony/Locations registry
Keys

C. Access Add/Remove Programs, Add/Remove Windows Components,
uncheck ''Fax Services'' to uninstall it.

D. Once it is uninstalled, access Add/Remove Programs to
reinstall it.

E. Then, access ''Add/Remove Programs again'', this time, we
will click ''Change/Remove'' on the ''Windows Small Business Server 2003''
item:

1) Click ''Next'' on the ''Microsoft Windows Small Business Server
Setup'' page.
2) Click ''Next'' on the ''Windows Configuration'' page.

Note: It states that ''This will take approximately 30 minutes'', it is
referring to the total time it will take in the first SBS component
installation. For the task such as remove a specific component, it will
just take couple of minutes.
3) Now, in the ''Component Selection'' page, choose ''Remove''
before the ''Fax Services'' item.
4) Click ''Next'', and then click ''Next'' again to confirm
''Component Summary''. You will be prompted to insert the SBS 2K3 setup
Disc 1.

G. Once the removal process is completed, access ''Windows Small Business
Server setup'' again in ''Add/Remove Programs'', proceed to the ''Component
Selection'' page, and then choose ''Install'' for the ''Fax Services'' item
to reinstall fax service.

And then we should push the shared fax client application from server to
client workstations by Deploy Client Application. When users logon
workstations again, the Shared Fax Client application will be setup
automatically. You can not setup share fax in client side. The detail steps
to install share fax client:

Then please test the issue again to check if every thing is ok now.

II. From the server system information, the Office 2003 including the
Outlook 2003 installed on the SBS server box. We do not support the
coexistence of Outlook and Exchange on the same computer in a production
environment. Because versions of these two products produce a conflict of
the MAPI subsystem. The Detail information is addressed in the following
article.

Microsoft does not support installing Exchange Server components and
Outlook on the same computer
http://support.microsoft.com/default.aspx?scid=kb;en-us;266418

Please remove the outlook from the SBS server first.

Note: since the SBS 2003 is a production server, it is not recommended that
installing application such as Office on it.

I appreciate your time!

Have a nice day!

Sincerely,

Jenny Wu
Microsoft CSS Online Newsgroup Support
Get Secure! - www.microsoft.com/security
======================================================
This newsgroup only focuses on SBS technical issues. If you have issues
regarding other Microsoft products, you'd better post in the corresponding
newsgroups so that they can be resolved in an efficient and timely manner.
You can locate the newsgroup here:
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For urgent issues, you may want to contact Microsoft CSS directly. Please
check http://support.microsoft.com for regional support phone numbers.

Any input or comments in this thread are highly appreciated.
======================================================
This posting is provided "AS IS" with no warranties, and confers no rights.
The customer mail content:
=========================
Thank you for the response

Outgoing activitiy has been enabled for some time, aand the log file is
active
Still I can only see reciving faxes on monitor.

I have attached the nfo file and screenshot of monitor.

With thanks

Jonathan

=========================

--------------------
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From: v-yanniw@xxxxxxxxxxxxxxxxxxxx ("Jenny wu [MSFT]")
Organization: Microsoft
Date: Mon, 14 Aug 2006 10:12:56 GMT
Subject: RE: Fax monitor incoming + outgoing calls?
X-Tomcat-NG: microsoft.public.windows.server.sbs
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Hi Jonathan,

Thanks for using the SBS newsgroup!

From your description, I understand that you want to configure SBS Fax to
monitor both incoming fax activity and outbound fax activity. If I am off
base, please don't hesitate to let me know.

Please check if the outbound activity logging is enabled in fax console.
To
do so:

1. Open Server Management console -> Fax (Local), right click it to choose
Properties to open Properties page.

2. Under Activity Logging tab, please ensure both the option "Log incoming
fax activity" and the option "Log outgoing fax activity" are checked.

3. Run command "services.msc" (no quotation marks) to open the services
console, please restart the Fax service.

Then please try to send some faxes to see if the outbound fax activity is
logging.

More information:
Step-by-Step Guide for Configuring and Using Fax on Windows Small Business
Server 2003
http://www.microsoft.com/downloads/details.aspx?FamilyID=1b7510a0-1595-4776
-
a101-c3bec7512594&displaylang=en

If the issue persists, please help me collect the following information
for
analyze:

1. What is the SBS fax monitor locates you referred to? Please capture a
screen shot of it and send to me for analyze.

2. Please run command "msinfo32" (no quotation marks) on the SBS server
box
to launch System Information console. And click File and then Save. Save
the system information to a .nfo file to send to me. My working mailbox:
v-yanniw@xxxxxxxxxxxxx

I appreciate your time. I am happy to be of assistance to you and look
forward to your reply.

Have a nice day!

Sincerely,

Jenny Wu
Microsoft CSS Online Newsgroup Support
Get Secure! - www.microsoft.com/security
======================================================
This newsgroup only focuses on SBS technical issues. If you have issues
regarding other Microsoft products, you'd better post in the corresponding
newsgroups so that they can be resolved in an efficient and timely manner.
You can locate the newsgroup here:
http://www.microsoft.com/communities/newsgroups/en-us/default.aspx

When opening a new thread via the web interface, we recommend you check
the
"Notify me of replies" box to receive e-mail notifications when there are
any updates in your thread. When responding to posts via your newsreader,
please "Reply to Group" so that others may learn and benefit from your
issue.

Microsoft engineers can only focus on one issue per thread. Although we
provide other information for your reference, we recommend you post
different incidents in different threads to keep the thread clean. In
doing
so, it will ensure your issues are resolved in a timely manner.

For urgent issues, you may want to contact Microsoft CSS directly. Please
check http://support.microsoft.com for regional support phone numbers.

Any input or comments in this thread are highly appreciated.
======================================================
This posting is provided "AS IS" with no warranties, and confers no rights.

--------------------
From: "jonjof" <boebzer2@xxxxxxxxx>
Newsgroups: microsoft.public.windows.server.sbs
Subject: Fax monitor incoming + outgoing calls?
Date: 13 Aug 2006 17:16:23 -0700
Organization: http://groups.google.com
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ewsfeed.media.kyoto-u.ac.jp!postnews.google.com!b28g2000cwb.googlegroups.co
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!not-for-mail
Xref: TK2MSFTNGXA01.phx.gbl microsoft.public.windows.server.sbs:289399
X-Tomcat-NG: microsoft.public.windows.server.sbs

Please advise if there are any specific settings or selection that
enables / disables the detail showing on the SBS Fax monitor.
Previously it seemed my monitor showed both incoming and outgoing fax
activity.
But now only shows Incoming calls.

I think it has something to do with the fax settings on my Brooktrout
modem, in that Line 1 is incoming only and line 2 is outgoing.
I assume the monitor is not "linked" to lien 2.

Please advise.

Thank you

Jonathan





.

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