RE: VBScript: Remote Desktop Disconnected

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Hi,

Thank you for the quick response.

If you are using Small Business Server Standard edition, by default, ISA
Server will not be installed on SBS box.
In general we need more than 2 NICs to deploy ISA Server, so I suppose no
ISA in your environment.

Since you mentioned this issue only occurs when users access terminal
server remotely, in other words, you didn't encountered "Vbscript: Remote
desktop disconnected" error in local. Please verify this.

Do you setup Terminal Server on SBS 2003 ,Windows 2003 or Windows 2000.

Does this issue occur on all desktops of remote office? Or just occur on
specific workstation?


Currently, I'd like to provide the following suggestions for your reference:

Suggestion 1. Disable Pop-up Blocker.

In Internet Explorer on the workstation you are connecting from, go to
Tools, Internet Options, then click on the Privacy tab, remove the check
for Block pop-ups.

And then test whether the problem persists.

Suggestion 2. Please try to clear I'm using a public or shared computer on
RWW logon page and then logon to see if it helps.

Suggestion 3. Disable software.

If you've installed any anti-virus or firewall products on the
server/client, please temporary disable them and test the problem again.

Suggestion 4. Modify C:\Inetpub\Remote\tsweb.aspx file.

On the Terminal Server:

1. Make a copy of the tsweb.aspx file in the event you need to revert
quickly.
2. Edit tsweb.aspx with notepad.
3. Search for "MsRdpClient.AdvancedSettings2.EnableAutoReconnect" (without
the quotes).
4. Change the valie from "= FALSE" to "= TRUE" (without the quote).
5. The next line should start
"MsRdpClient.AdvancedSettings2.MinutesToIdleTimeout" with a value of "=
<%=rapLinks.timeoutSeconds / 120%>. Change the value to a larger one that
is no more than 240 (as testing with values over 240 result in the
connection failure.)
6. Save the changes in the file and exit notepad.
7. Perform an iisreset.
8. Test whether the problem persists. If yes, restore the backed up file.


Suggestion 5. Perform a reboot of the server and check it again.


Based on my research, this issue also could relate Router/firewall, please
replace the LinkSys Router in your main office and branch office.

If this issue persists, please collect following info and send to me for
further research:

1. Please send me a screen shot to let me know the shared Internet
Connection and the error message:

To take a screen shot:
---------------------
1) Press the Pr Scrn key once on the keyboard when the error message
appears.
2) Click Start, go to Run, enter MSPAINT in the open dialog box, and then
Click OK.
3) Use Ctrl + V to paste the screenshot to the canvas.
4) From the File menu, go to Save and save it as a JPG file.
5) Send the JPG file to me as an attachment.

2. Please reproduce this issue and send application log on Terminal Server.
To do so:
1) Enter "eventvwr" in command prompt
2) Locate Application log and pull up "Save log file as.."
3) Save it as *.evt file

Please send above info to my email address:v-chacez@xxxxxxxxxxxxx

Please do not hesitate to let me know if you have any questions or concerns
regarding the issue.

Thanks for your time and I look forward to your reply.

Have a nice day

Best Regards,

Chace Zhang (MSFT)

Microsoft CSS Online Newsgroup Support

Get Secure! - www.microsoft.com/security

=====================================================
This newsgroup only focuses on SBS technical issues. If you have issues
regarding other Microsoft products, you'd better post in the corresponding
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Microsoft engineers can only focus on one issue per thread. Although we
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so, it will ensure your issues are resolved in a timely manner.

For urgent issues, you may want to contact Microsoft CSS directly. Please
check http://support.microsoft.com for regional support phone numbers.

Any input or comments in this thread are highly appreciated.

=====================================================

This posting is provided "AS IS" with no warranties, and confers no rights.

--------------------
| Thread-Topic: VBScript: Remote Desktop Disconnected
| thread-index: Aca/5JwmnOvgU9CTT4qILL5/MSO1hg==
| X-WBNR-Posting-Host: 12.226.24.79
| From: =?Utf-8?B?Q1VCdWZmcw==?= <CUBuffs@xxxxxxxxxxxxxxxxxxxxxxxxx>
| References: <5EC1E9C2-2BCA-41AB-87B2-3506B54DB64A@xxxxxxxxxxxxx>
<ynswY8RvGHA.1992@xxxxxxxxxxxxxxxxxxxxx>
<5A10F3A4-28FF-474E-ABEA-036372551554@xxxxxxxxxxxxx>
<pOcDLp4vGHA.5696@xxxxxxxxxxxxxxxxxxxxx>
| Subject: RE: VBScript: Remote Desktop Disconnected
| Date: Mon, 14 Aug 2006 14:00:02 -0700
| Lines: 298
| Message-ID: <4367C52C-74D2-43E4-A417-104DD1D86223@xxxxxxxxxxxxx>
| MIME-Version: 1.0
| Content-Type: text/plain;
| charset="Utf-8"
| Content-Transfer-Encoding: 7bit
| X-Newsreader: Microsoft CDO for Windows 2000
| Content-Class: urn:content-classes:message
| Importance: normal
| Priority: normal
| X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.1830
| Newsgroups: microsoft.public.windows.server.sbs
| Path: TK2MSFTNGXA01.phx.gbl
| Xref: TK2MSFTNGXA01.phx.gbl microsoft.public.windows.server.sbs:289711
| NNTP-Posting-Host: TK2MSFTNGXA01.phx.gbl 10.40.2.250
| X-Tomcat-NG: microsoft.public.windows.server.sbs
|
| The issue occurs only on remote connections to terminal server.
|
| We use SBS 2003 standard & I don't recall installing ISA---how would I
| verify that?
|
| We have one nic installed and a Linksys BEFXS41 firewall router in front
of
| the server. Actually the branch office also has a Linksys BEFXS41
installed.
| However this freez-up has occurred from users home offices as well.
|
| We don't have a public pfdn---we use the IP address.
|
| Port 4125 is and has been opened on both firewalls.
|
| Thanks.
|
| "chace zhang" wrote:
|
| > Hi,
| >
| > Thank you for posting back. Sorry for the delayed response due to
weekend.
| >
| > Please let me know the following questions for further analysis:
| >
| > - Does the issue occur to every Windows XP client on your SBS network
you
| > are connecting to?
| >
| > - What's the version of your SBS 2K3, Standard, Premium or RC? Do you
have
| > ISA installed and configured?
| >
| > - How many NICs do you have on the SBS server?
| >
| > - Is there any hardware router/firewall in front of your SBS server?
| >
| > - Does this issue happen if you connect the client computer using
| > https://public-fqdn/remote from external?
| >
| > - Do you have a router between SBS 2003 and your computer?
| >
| > Please make sure that you have opened the port 4125 on the hardware
| > firewall that is between the LAN and the Internet connection.
| >
| > Note: If you have routers in front of the hardware firewall, you also
need
| > to open the port on them.
| >
| > For information about how to open ports on the hardware firewall and
| > routers, you can check the hardware menu or contact the hardware vendor.
| >
| > For your information:
| >
| > Appendix C - Network Configuration Settings
| >
http://www.microsoft.com/technet/prodtechnol/sbs/2003/plan/gsg/appx_c.mspx
| >
| >
| > If you have any questions please do not hesitate to let me know. I look
| > forward to your update.
| >
| > Have a nice day
| >
| > Best Regards,
| >
| > Chace Zhang (MSFT)
| >
| > Microsoft CSS Online Newsgroup Support
| >
| > Get Secure! - www.microsoft.com/security
| >
| > =====================================================
| > This newsgroup only focuses on SBS technical issues. If you have issues
| > regarding other Microsoft products, you'd better post in the
corresponding
| > newsgroups so that they can be resolved in an efficient and timely
manner.
| > You can locate the newsgroup here:
| > http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
| >
| > When opening a new thread via the web interface, we recommend you check
the
| > "Notify me of replies" box to receive e-mail notifications when there
are
| > any updates in your thread. When responding to posts via your
newsreader,
| > please "Reply to Group" so that others may learn and benefit from your
| > issue.
| >
| > Microsoft engineers can only focus on one issue per thread. Although we
| > provide other information for your reference, we recommend you post
| > different incidents in different threads to keep the thread clean. In
doing
| > so, it will ensure your issues are resolved in a timely manner.
| >
| > For urgent issues, you may want to contact Microsoft CSS directly.
Please
| > check http://support.microsoft.com for regional support phone numbers.
| >
| > Any input or comments in this thread are highly appreciated.
| >
| > =====================================================
| >
| > This posting is provided "AS IS" with no warranties, and confers no
rights.
| >
| >
| > --------------------
| > | Thread-Topic: VBScript: Remote Desktop Disconnected
| > | thread-index: Aca9PWUpXa4VbmV+SbqZBb5KeWj+aw==
| > | X-WBNR-Posting-Host: 12.226.24.79
| > | From: =?Utf-8?B?Q1VCdWZmcw==?= <CUBuffs@xxxxxxxxxxxxxxxxxxxxxxxxx>
| > | References: <5EC1E9C2-2BCA-41AB-87B2-3506B54DB64A@xxxxxxxxxxxxx>
| > <ynswY8RvGHA.1992@xxxxxxxxxxxxxxxxxxxxx>
| > | Subject: RE: VBScript: Remote Desktop Disconnected
| > | Date: Fri, 11 Aug 2006 04:58:01 -0700
| > | Lines: 149
| > | Message-ID: <5A10F3A4-28FF-474E-ABEA-036372551554@xxxxxxxxxxxxx>
| > | MIME-Version: 1.0
| > | Content-Type: text/plain;
| > | charset="Utf-8"
| > | Content-Transfer-Encoding: 7bit
| > | X-Newsreader: Microsoft CDO for Windows 2000
| > | Content-Class: urn:content-classes:message
| > | Importance: normal
| > | Priority: normal
| > | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.1830
| > | Newsgroups: microsoft.public.windows.server.sbs
| > | Path: TK2MSFTNGXA01.phx.gbl
| > | Xref: TK2MSFTNGXA01.phx.gbl microsoft.public.windows.server.sbs:288909
| > | NNTP-Posting-Host: TK2MSFTNGXA01.phx.gbl 10.40.2.250
| > | X-Tomcat-NG: microsoft.public.windows.server.sbs
| > |
| > | Thanks for your reply. No, this problem occurs even without
launching
| > any
| > | applications in Terminal Server. Additionally, I have checked the
IIS
| > | settings as per your message and find that they are already set to
those
| > | numbers. Please let me know of any other suggestions. Thanks.
| > |
| > | "chace zhang" wrote:
| > |
| > | > Hi,
| > | >
| > | > Thank you for posing here.
| > | >
| > | > From your description, I understand you encountered "VBScript:
Remote
| > | > Desktop Disconnected" when open Quickbook via Terminal.
| > | >
| > | > In order to get a clear picture on this issue, please let me know
does
| > this
| > | > issue just occur when open Qucikbook? Does this issue also occur
when
| > | > trying to open other apps such as MS Word or Notepad?
| > | >
| > | > Based on my research, I would like to provide you following actions
to
| > | > resolve this issue.
| > | >
| > | > In Internet Explorer on the workstation you are connecting from, go
to
| > | > Tools,
| > | > Internet Options, then click on the Privacy tab, remove the check
for
| > Block
| > | > pop-ups.
| > | >
| > | > Close and reopen IE to verify this issue.
| > | >
| > | > Also this issue may be related to the non-default settings in the
| > | > DefaultApplicationPool as following:
| > | >
| > | > - "Recycle worker Process (in minutes)" was set checked and set to
| > 6740,
| > | > whereas on a default installation that box is unchecked
| > | > - "Recycle worker processes at the following times" was not checked
| > whereas
| > | > on a default installation it is checked and a value of 04:00 is
| > specified
| > | > - "Shutdown worker processes after being idle for (time in
minutes)"
| > was
| > | > set to 20, whereas on a default installation it is set to 600.
| > | >
| > | > So, let's do the following to check the settings on terminal server:
| > | >
| > | > 1. Open IIS manager from Administrative Tools.
| > | > 2. Go to [Server Name]\Application Pool, right click the
DefaultAppPool
| > and
| > | > select Properties.
| > | > 3. Under Recycling tab, ensure that only the option of "Recycle
worker
| > | > processes at the following times" is selected and it is set to
04:00.
| > | > 4. Go to Performance tab, under Idle Timeout setting, please ensure
| > that
| > | > the value of "Shutdown worker processes after being idle for (time
in
| > | > minutes)" is 600.
| > | > 5. Under Request Queue limit, ensure the data is set to 4000
| > | > 6. Under Web Garden setting, make sure that the data of "Maximum
number
| > of
| > | > worker processes" is set to 1.
| > | > 7. Click OK to exit.
| > | > 8. Right click the IIS Server, select All Tasks -> Restart IIS,
select
| > | > "Stop Internet Service on [server name]".
| > | > 9. Right click the IIS Server, select All Tasks -> Restart IIS,
select
| > | > "Start Internet Service on [server name]".
| > | >
| > | > Then, try again to see if the issue is fixed.
| > | >
| > | >
| > | > Hope this helps, if you need more help on this issue, please feel
free
| > to
| > | > let me know.
| > | >
| > | > Best Regards,
| > | >
| > | > Chace Zhang (MSFT)
| > | >
| > | > Microsoft CSS Online Newsgroup Support
| > | >
| > | > Get Secure! - www.microsoft.com/security
| > | >
| > | > =====================================================
| > | > This newsgroup only focuses on SBS technical issues. If you have
issues
| > | > regarding other Microsoft products, you'd better post in the
| > corresponding
| > | > newsgroups so that they can be resolved in an efficient and timely
| > manner.
| > | > You can locate the newsgroup here:
| > | > http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
| > | >
| > | > When opening a new thread via the web interface, we recommend you
check
| > the
| > | > "Notify me of replies" box to receive e-mail notifications when
there
| > are
| > | > any updates in your thread. When responding to posts via your
| > newsreader,
| > | > please "Reply to Group" so that others may learn and benefit from
your
| > | > issue.
| > | >
| > | > Microsoft engineers can only focus on one issue per thread.
Although we
| > | > provide other information for your reference, we recommend you post
| > | > different incidents in different threads to keep the thread clean.
In
| > doing
| > | > so, it will ensure your issues are resolved in a timely manner.
| > | >
| > | > For urgent issues, you may want to contact Microsoft CSS directly.
| > Please
| > | > check http://support.microsoft.com for regional support phone
numbers.
| > | >
| > | > Any input or comments in this thread are highly appreciated.
| > | >
| > | > =====================================================
| > | >
| > | > This posting is provided "AS IS" with no warranties, and confers no
| > rights.
| > | >
| > | >
| > | > --------------------
| > | > | Thread-Topic: VBScript: Remote Desktop Disconnected
| > | > | thread-index: Aca8oRMOO9K2xKUfSXaz+qUKvuBPDw==
| > | > | X-WBNR-Posting-Host: 12.226.24.79
| > | > | From: =?Utf-8?B?Q1VCdWZmcw==?= <CUBuffs@xxxxxxxxxxxxxxxxxxxxxxxxx>
| > | > | Subject: VBScript: Remote Desktop Disconnected
| > | > | Date: Thu, 10 Aug 2006 10:19:02 -0700
| > | > | Lines: 18
| > | > | Message-ID: <5EC1E9C2-2BCA-41AB-87B2-3506B54DB64A@xxxxxxxxxxxxx>
| > | > | MIME-Version: 1.0
| > | > | Content-Type: text/plain;
| > | > | charset="Utf-8"
| > | > | Content-Transfer-Encoding: 7bit
| > | > | X-Newsreader: Microsoft CDO for Windows 2000
| > | > | Content-Class: urn:content-classes:message
| > | > | Importance: normal
| > | > | Priority: normal
| > | > | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.1830
| > | > | Newsgroups: microsoft.public.windows.server.sbs
| > | > | Path: TK2MSFTNGXA01.phx.gbl
| > | > | Xref: TK2MSFTNGXA01.phx.gbl
microsoft.public.windows.server.sbs:288690
| > | > | NNTP-Posting-Host: TK2MSFTNGXA01.phx.gbl 10.40.2.250
| > | > | X-Tomcat-NG: microsoft.public.windows.server.sbs
| > | > |
| > | > | Our SBS 2003 has Terminal Server setup as a member server. We
have a
| > | > remote
| > | > | office that accesses the terminal server through RWW. The
| > application
| > | > they
| > | > | run is QuickBooks enterprise.
| > | > |
| > | > | When the remote users login to terminal server remotely and then
| > launch
| > | > | Quickbooks they usually encounter a lockup when they let the
| > connection
| > | > sit
| > | > | idle for a minute or two.
| > | > |
| > | > | The error message is "VBScript: Remote Desktop Disconnected".
| > Terminal
| > | > | Server has also been know to boot the user out to the login
screen
| > again.
| > | > |
| > | > | These problems are only associated with remote user access from
| > Terminal
| > | > | Server. One of our users commonly accesses her office pc
remotely
| > | > through
| > | > | RWW and can run Quickbooks from her desktop without any problems,
but
| > | > anyone
| > | > | using Terminal Server will randomly freeze with a very short
period
| > of
| > | > | inactivity.
| > | > |
| > | > | Help is greatly sought after and appreciated. Thanks.
| > | > |
| > | >
| > | >
| > |
| >
| >
|

.

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