Re: no remote folder in Remote Web Workplace

Hi Greg,

Thanks for your update. I appreciate your time.

Since the companyweb site and RWW site still can not work, I suggest that
we first re-install the Administration tool components referring to the
steps in my previous post and re-install the companyweb site according to
the steps outlined in KB article 829114. After we ensure the both sites are
work properly, we try to re-apply the SBS 2003 SP1.

829114 How to remove and how to install the Windows Small Business Server
2003
http://support.microsoft.com/?id=829114

And we can check the registry key to identify if the SBS 2003 SP1 is
applied successfully. Please open 'regedit' program, navigate to the
following registry:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\SmallBusinessServer\ServicePackNumber

If the value of the key is '1', it reveals the server is at SP1. If not, we
need re-apply the SBS 2003 sp1 whole service packs (including Windows 2003
SP1).

It is recommended that you strictly follow the following white paper to
upgrade the SBS 2003 server. This can ensure the upgrade process performed
smoothly.

Microsoft Windows Small Business Server 2003 Service Pack 1 (SP1)
http://www.microsoft.com/downloads/details.aspx?familyid=B6F8A4C0-B707-4161-
ADEB-44F1B756119F&displaylang=en

If the issue persists, you can mail me the log files requested in my
previous post so that I can trouble shoot the issue for you. I am glad to
be further assistance to you.

Have a nice day!

Sincerely,

Jenny Wu (MSFT)

Microsoft Online Partner Support

Get Secure! - www.microsoft.com/security

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The customer mail content:
===================================
Hi,

I have made some progress. I now have the companyweb and remote folders
but no files in them that could make a web page e.g. .asp or .htm. The sbs
service pack partially failed, I will have to look up the log though.
Thanks for the help.

Greg

===================================

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From: v-yanniw@xxxxxxxxxxxxxxxxxxxx ("Jenny wu [MSFT]")
Organization: Microsoft
Date: Tue, 08 Aug 2006 10:43:48 GMT
Subject: Re: no remote folder in Remote Web Workplace
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Hi Greg,

Thanks for your update. I appreciate your time.

I am jenny and I am backup of Steve for he is now taking sick leave. I
will
continue work with you till Steve back. I am sorry for inconvenience for
that.

Reviewed your description, I understand the issue is that the RWW site is
missing after applied the SBS 2003 SP1 and the client application
component
has not be installed during SBS 2003 setup and the SBS 2003 SP1 can not
apply successfully. If I am off base, please don't hesitate to let me know.

I would like to suggest that you reinstall Network, Client deployment and
Administration components of the administration tool to resolve the issue.
The detail steps as follows:

0. Before you reinstall those components, I suggest that you do a full
backup of server in case any unexpected things, you can restore server.
For
your convenience, I list the Microsoft white paper link:

Backing Up and Restoring Windows Small Business Server 2003
http://www.microsoft.com/technet/prodtechnol/sbs/2003/maintain/bkuprstr.msp
x

1. Click Start, click Control Panel, and then click Add or Remove
Programs.
2. Select Windows Small Business Server 2003 and then click
Change/Remove. The Setup Wizard appears.
3. Click Next to start the wizard.
4. On the Windows Configuration page, click Next.
5. On the Component Selection page, in the Action column, change
Server Tools to Maintenance, change Network, Client deployment and
Administration component to Remove/reinstall, and then click Next.

Note: if the server is applied SBS 2003 SP1 successfully, the item is
"Remove"; If not, you can choose item "Reinstall".

6. On the Component Summary page, click Next.

7. Click Finish. After the components are re-installed successfully, you
should re-apply the SBS 2003 SP1 (not all SBS 2003 SP1 service packages,
just need apply the SBS 2003 SP1) to the server.

8. Then please re-run CEICW wizard to refresh network connection
configuration again and then try to access the RWW site to check if every
thing is good.

More information is addressed in the following articles:
825763 How to configure Internet access in Windows Small Business Server
2003
http://support.microsoft.com/?id=825763

Microsoft Windows Small Business Server 2003 Service Pack 1 (SP1)
http://www.microsoft.com/downloads/details.aspx?familyid=B6F8A4C0-B707-4161
-
ADEB-44F1B756119F&displaylang=en

If the issue persists, please help me collect the following information so
that we can trouble shoot the issue for you.

1. Please run command "msinfo32" (no quotation marks) on the SBS server
box
to launch System Information console. And click File and then Save. Save
the system information to a .nfo file to send to me. My working mailbox:
v-yanniw@xxxxxxxxxxxxx

2. Please help me collect the following log files:

1). C:\Windows\svcpack.log

2). C:\Windows\KB885918.log

3). All files in C:\Program Files\Microsoft Integration\Windows Small
Business Server 2003\Logs

Please compress all files and send to my working mailbox:
v-yanniw@xxxxxxxxxxxxx

I appreciate your time. I am happy to be of assistance to you and look
forward to your reply.


Have a nice day!

Sincerely,

Jenny Wu
Microsoft CSS Online Newsgroup Support
Get Secure! - www.microsoft.com/security
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--------------------
From: "Greg O" <gregorme@xxxxxxxxx>
Newsgroups: microsoft.public.windows.server.sbs
Subject: Re: no remote folder in Remote Web Workplace
Date: 5 Aug 2006 06:00:42 -0700
Organization: http://groups.google.com
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Thanks, I'll give it a try.



Steven Zhu [MSFT] wrote:
Hi Greg,

Thanks for posting here.

From your post, my understanding on this issue is: you cannot find RWW
after you installed Service Pack 1 on SBS. If I am off base, please feel
free to let me know.

Based on my knowledge, technically, the following articles can be used
to
remove and reinstall CompanyWeb. You can use the article to install the
CompanyWeb on your SBS 2003 server.

829114 How to remove and how to install the Windows Small Business
Server
2003
http://support.microsoft.com/?id=829114

829113 How to restore a Windows SharePoint Services CompanyWeb database
after
http://support.microsoft.com/?id=829113

As to RWW, please check if the C:\Inetpub\Remote folder exists. If so,
you
can create a new virtual directory under Default Web site named Remote,
grant script execution permissions and you will be able to use it
without
problems. If you have another SBS2003 server, you can duplicate the
settings from another server.

I hope the above information helps.

Have a nice day.

Best Regards,

Steven Zhu
MCSE
Microsoft Online Partner Support
Get Secure! - www.microsoft.com/security
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