Re: Exchange 2003/Outlook 2003 public folder problem.

Hi,

Thank you for posting back.

According to my knowledge, the Shared Fax Service included in SBS 2003 has
four methods to process incoming faxes, which include:

Route through e-mail
Store in a folder
Print
Store in a document library

To narrow down this issue, please perform the following steps:

Open Server Management, locate Fax(Local), in right pane, click Configure
Fax Services Wizard, during this wizard, enable store in folder feature.

And reproduce this issue, compare the three tif files, in "incoming faxes"
public folder; forwarded public folder and the folder that you configured
in previous step.

You can send these files to me. Email address: v-chacez@xxxxxxxxxxxxx

In addition, please perform a clean boot on client. To do so:
1. Click Start, click Run, type in "Msconfig" (without the quotation
marks), and click OK.
2. In the System Configuration Utility (Msconfig) window, click to select
the Selective Startup.
3. Click to clear the check marks from all of the choices below Selective
Startup.
4. Click OK to close the Msconfig window. Click Yes when you are asked to
restart your computer in order to enable the changes.

More info please refer to following article:
310353 How to perform a clean boot in Windows XP
http://support.microsoft.com/?id=310353

Hope this helps, I look forward to your update.

Have a nice day!

Best Regards,

Chace Zhang (MSFT)

Microsoft CSS Online Newsgroup Support

Get Secure! - www.microsoft.com/security

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--------------------
| From: "Terry" <ttrapp.spam.me.not@xxxxxxxxxxxxxxxxxxxxx>
| Newsgroups: microsoft.public.windows.server.sbs
| References: <ddf6a$44d7627b$45264c04$1792@xxxxxxxxxxxx>
<j1snt9ruGHA.760@xxxxxxxxxxxxxxxxxxxxx>
| Subject: Re: Exchange 2003/Outlook 2003 public folder problem.
| Date: Tue, 8 Aug 2006 14:27:54 -0500
| X-Priority: 3
| X-MSMail-Priority: Normal
| X-Newsreader: Microsoft Outlook Express 6.00.2800.1807
| X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2800.1807
| Message-ID: <4cb9f$44d8e5b4$45264c04$28433@xxxxxxxxxxxx>
| X-Complaints-To: abuse@xxxxxxxxxxxxxxxx
| Organization: UseNetServer.com
| Lines: 83
| X-Trace: 4cb9f44d8e5b4e083e9a128433
| Path:
TK2MSFTNGXA01.phx.gbl!TK2MSFTNGP01.phx.gbl!TK2MSFTFEEDS02.phx.gbl!TK2MSFTFEE
DS01.phx.gbl!news-out.cwix.com!newsfeed.cwix.com!newscon06.news.prodigy.com!
prodigy.net!atl-c08.usenetserver.com!news.usenetserver.com!pc02.usenetserver
com!NEWSOUTH.NET-a2kHrUvQQWlmc!not-for-mail
| Xref: TK2MSFTNGXA01.phx.gbl microsoft.public.windows.server.sbs:288032
| X-Tomcat-NG: microsoft.public.windows.server.sbs
|
| Thanks for helping out Chace, I will tell you what I know.
|
| Please keep in mind this does not happen every time, just often.
|
| "chace zhang" <v-chacez@xxxxxxxxxxxxx> wrote in message
| news:j1snt9ruGHA.760@xxxxxxxxxxxxxxxxxxxxxxxx
|
| > 1. Let the user access the public folder through OWA. Can he open the
TIF
| > files?
|
| No. Microsoft Office Document Imaging attempts to open the file and the
| error message is "The selected file is not a valid Microsoft Office
Document
| Imaging file."
|
| > 2. To logon another workstation. Open Outlook and create an Exchange
| > account for this user. Can he open the TIF without problem?
|
| No. Same symptoms.
|
| > 3. Send a message to other public folder with a TIF attachment. Go back
to
| > the user's workstation. Can he open the attachment in other public
folder?
|
| Sometimes. Same issue on other folders.
|
| > 4. Does this problem occur when he open other TIF files in the FAX
public
| > folder?
|
| Nope. Can open TIF fax files from anywhere else.
|
| > 5. Can he save the TIF attachment to his local computer? Right-click the
| > attachment and choose ''Save as''. What's the result?
|
|
| Alert box opens. Says "Cannot save the attachment."
|
| It can be saved from OWA. However, the files that are saved are corrupt
and
| will not open.
|
| > Here, I would like to suggest you try the following steps to see if the
| > problem will be resolved:
| >
| > 1. Open Windows Explorer. Navigate to %temp% folder. Delete all files in
| > the folder.
|
| Done that. Does not resolve this issue.
|
| > 2. Recreate an Outlook profile to see if the problem will be resolved.
In
| > SBS 2003 environment, the most efficient way to create a mail profile is
| to
| > use the SBS profile template. Close Outlook program. Open Mail in
| ''Control
| > panel''. Click ''Show Profiles'' button, remove all the profiles. After
| > doing this, open Windows Explorer, navigate to ''C:\Program
| Files\Microsoft
| > Windows Small Business Server\Clients'' (or
''\\ServerName\clients\Setup''
| > if the folder is not created on the client), double-click
sbsdefault.prf.
| > This file will automatically create the outlook profile with the correct
| > settings (which also include the FAX Transport) for the corresponding
| > domain user.
|
| I have recreated a profile to test. It does not resolve the issue.
|
| > I appreciate you taking time to gather the information and perform the
| > test. I look forward to your reply!
| >
| >
| > Have a nice day!
| >
| > Best Regards,
| >
| > Chace Zhang (MSFT)
| >
| > Microsoft CSS Online Newsgroup Support
| >
| > Get Secure! - www.microsoft.com/security
| >
|
| Thank you for your help.
|
| Regards,
| Terry
|
|
|

.