Re: SBS 2003 KB885918 error installing SP1

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Hi Dave,

Thanks for your update.

Let us perform the following tests and then try to apply the SBS 2003 SP1
to see if it can be applied successfully.

0. Make sure a good backup is at hand. If not, please fully back up the
server. You can refer to the following Microsoft white paper to get detail
steps to backup and restore server:

Backing Up and Restoring Windows Small Business Server 2003
http://www.microsoft.com/technet/prodtechnol/sbs/2003/maintain/bkuprstr.mspx

1. Move all the tmp*.cat files out of the
%systemroot%\system32\CatRoot\{127D0A1D-4EF2-11D1-8608-00C04FC295EE} folder
and the
%systemroot%\system32\CatRoot\{F750E6C3-38EE-11D1-85E5-00C04FC295EE} folder.

2. Move all oem*.* files out the %systemroot%\inf folder.

3. Run the following from a CMD prompt:

net stop cryptsvc
rename the %systemroot%\system32\CatRoot2
%systemroot%\system32\oldcatRoot2
net start cryptsvc

4. Make sure that "Windows" folder and "Windows\System32\CATROOT" is not
hidden.

5. Open Internet Explorer, click "Tools", and then click "Internet
Options". On the "Content" tab, click "Certificates", on the "Trusted Root
Certification Authorities" tab, Make sure that the "Microsoft Root
Authority" certificate is listed. Double click it to make sure that it is
fine.

6. If you have any anti-virus programs and backup programs, please stop
them.

7. Please check the registry setting for driver signing:

a. Click "Start", click "Run", type "regedit" (without the quotation
marks), and then click "OK".
b. Locate, and then click the following key in the registry:
HKEY_LOCAL_MACHINE\Software\Microsoft\Non-Driver Signing
c. Right-click the "Policy" binary value, and then click "Modify".
d. The Value data will appear in the following format: 0000 02

Press DELETE to remove the current value (02 in this example), and then
type "0" (without the quotation marks) (the current value will now appear
as 00).

e. Click "OK", and then quit Registry Editor.

8. Please ensure you have enough free space in the system drive to apply
the SBS 2003 SP1. If you have no sufficient free space in the system drive,
you can refer to the following articles to move exchange database,
transaction logs, client programs folder, sharepoint database, monitor
database, and so on to another drive to free up more space.

821915 How to move Exchange databases and logs in Exchange Server 2003
http://support.microsoft.com/?id=821915

Moving Data Folders for Windows Small Business Server 2003
http://www.microsoft.com/technet/prodtechnol/sbs/2003/maintain/movedata.mspx

830254 How to move the client programs folder to another location in Windows
http://support.microsoft.com/?id=830254

10. Start the SP1 installation.

If the issue persists, please help me collect the following information so
that we can trouble shoot the issue for you.

1. Please run command "msinfo32" (no quotation marks) on the SBS server box
to launch System Information console. And click File and then Save. Save
the system information to a .nfo file to send to me. My working mailbox:
v-yanniw@xxxxxxxxxxxxx

2. Please help me collect the following log files:

1). C:\Windows\svcpack.log

2). C:\Windows\KB885918.log

3). All files in C:\Program Files\Microsoft Integration\Windows Small
Business Server 2003\Logs

Please compress all files and send to my working mailbox:
v-yanniw@xxxxxxxxxxxxx

I appreciate your time. I am happy to be of assistance to you and look
forward to your reply.

Have a nice day!

Sincerely,

Jenny Wu
Microsoft CSS Online Newsgroup Support
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Thread-Topic: SBS 2003 KB885918 error installing SP1
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Subject: Re: SBS 2003 KB885918 error installing SP1
Date: Sun, 6 Aug 2006 23:59:01 -0700
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Hi Susan,

Thanks for the quick response. The link that was sent to my email does not
work so sorry for my delay.

Could you please advise specifically which log file you would like and the
location I don't have much experience with failed service packs.

Thanks again.

"Susan Bradley, CPA aka Ebitz - SBS Rocks" wrote:

We're going to need the log file to figure out what didn't work :-)

Dave S-G wrote:
HI All,

Installing Small Business Server 2003 Service Pack 1 fails.

error:
Windows small business server service pack 1 setup has encountered an
error...do you want to view log now"

that is the cut down version.

I have googled this error and it seems that the changes required to be
made
are somewhat specific on a per issue basis.

If you are able to help me resolve this and install SBS 2003 SP1 it
would be
greatly appreciated.

The system is a Pentium 4, 2Gb RAM 1 x 250Gb HDD and 1 x 160Gb HDD,
no raid.

I have successfully installed all other service packs that are listed
to
complete the SBS 2003 SP1 install and completed them in the right
order.

Thanks in advance...

Dave



.

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