Re: Problem with multiple access to one exchange email account

Hi Michael,

Thank you for your reply.

Currently, please let me know the following info:

1. Does this user use POP3 Protocol to receive email? Please make sure you
receive mail via RPC from exchange server.

2. Does this user set your e-mail default delivery location to a local .pst
file or mailbox?

I still recommend that you refer to the following Microsoft KB article and
double check this:

OL2000: (CW) Messages Disappear from Your Inbox in Outlook 2000
http://support.microsoft.com/?id=278968


3. Did he apply any outlook rules on his workstation? Please back up these
rules and delete them.
To do so:

a) Click "Rules and Alerts" on the "Tools" menu.
b) Click the "Options" button.
c) Click the "Export Rules" button.
d) Type a name for the .rwz file and click "Save".

After that, click Start -> Run, type "Outlook /cleanrules" and press Enter.
(Quotation marks are not included and there is a space between Outlook and
/)

Based on my experience, a corrupt Inbox view may cause this issue.
Therefore, I suggest that we use the /cleanviews switch to restore the
default views. Some of your custom views may also be removed. You may have
to re-create some of your custom views after you perform this procedure.

(1) Click Start, and then click Run.
(2) In the Open box, type "Outlook.exe /Cleanviews" (without the quotation
mark and there is a space in front of "/")


Also I suggest you create a new email profile. Test the issue in the new
profile. Please refer to the following article to create a new email
profile. Please start in the new profile and provide me with the result.

How to create a new e-mail profile in Outlook 2003
http://support.microsoft.com/?id=829918


In case this issue persists, please configure a testing account and test if
the issue still occurs. Also, you can test this issue via OWA. If the issue
still occurs in these scenarios, I'm afraid that we need to recreate the
problematic user's mailbox.



Hope this helps. I look forward to your update.

Have a nice day!



Best Regards,

Chace Zhang (MSFT)

Microsoft CSS Online Newsgroup Support

Get Secure! - www.microsoft.com/security

=====================================================
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=====================================================

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--------------------
| From: "Michael" <nanli3@xxxxxxxxx>
| Newsgroups: microsoft.public.windows.server.sbs
| Subject: Re: Problem with multiple access to one exchange email account
| Date: 2 Aug 2006 17:21:59 -0700
| Organization: http://groups.google.com
| Lines: 123
| Message-ID: <1154564519.141883.235210@xxxxxxxxxxxxxxxxxxxxxxxxxxxx>
| References: <1154449208.052696.67320@xxxxxxxxxxxxxxxxxxxxxxxxxxxx>
| <y5AltFgtGHA.2004@xxxxxxxxxxxxxxxxxxxxx>
| NNTP-Posting-Host: 143.182.124.4
| Mime-Version: 1.0
| Content-Type: text/plain; charset="iso-8859-1"
| X-Trace: posting.google.com 1154564524 9084 127.0.0.1 (3 Aug 2006
00:22:04 GMT)
| X-Complaints-To: groups-abuse@xxxxxxxxxx
| NNTP-Posting-Date: Thu, 3 Aug 2006 00:22:04 +0000 (UTC)
| In-Reply-To: <y5AltFgtGHA.2004@xxxxxxxxxxxxxxxxxxxxx>
| User-Agent: G2/0.2
| X-HTTP-UserAgent: Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; .NET
CLR 1.1.4322),gzip(gfe),gzip(gfe)
| X-HTTP-Via: 1.0 chfwpr04.ch.intel.com:911 (squid/2.5.STABLE12)
| Complaints-To: groups-abuse@xxxxxxxxxx
| Injection-Info: p79g2000cwp.googlegroups.com; posting-host=143.182.124.4;
| posting-account=kBy7nwwAAAB7lIXnSGmP6xVwPY3DDk2Q
| Path:
TK2MSFTNGXA01.phx.gbl!TK2MSFTNGP01.phx.gbl!TK2MSFTFEEDS02.phx.gbl!newsfeed00
sul.t-online.de!t-online.de!border2.nntp.dca.giganews.com!border1.nntp.dca.
giganews.com!nntp.giganews.com!postnews.google.com!p79g2000cwp.googlegroups.
com!not-for-mail
| Xref: TK2MSFTNGXA01.phx.gbl microsoft.public.windows.server.sbs:286490
| X-Tomcat-NG: microsoft.public.windows.server.sbs
|
| Sorry for not making it clear. By multiple access I mean the same
| email box be accessed from Multiple PCs by the same user. The problem
| is when he access the email, all the unread emails will be moved to
| that local PC and he won't be able to see those emails from Outlook on
| other PC. The same is the case with RWW. After the user reading the
| unread emails, he won't see them again from RWW.
|
| regards,
|
| Michael
|
|
|
| chace zhang wrote:
| > Hi,
| >
| > Thank you for posting here.
| >
| > According to your description, I understand you want multiple user
access
| > one mailbox.
| >
| > If you deliver email to this specific mailbox (not PST file), other
users
| > can simply create account and see the items in it from other client. So
I
| > am assuming your deliver to a PST file on this mailbox.
| >
| > Based on my experience, you can simply create a mail-enabled
Distribution
| > Group for instance: sales@xxxxxxxxxxx , and add the users that want
access
| > sales@xxxxxxxxxxx to this mail-enabled Distribution Group. Now they can
see
| > the items sent to sales@xxxxxxxxxxxx
| >
| > Hope this helps, if you have any other concerns on this issue, please
feel
| > free to let me know.
| >
| > Have a nice day!
| >
| > Best Regards,
| >
| > Chace Zhang (MSFT)
| >
| > Microsoft CSS Online Newsgroup Support
| >
| > Get Secure! - www.microsoft.com/security
| >
| > =====================================================
| > This newsgroup only focuses on SBS technical issues. If you have issues
| > regarding other Microsoft products, you'd better post in the
corresponding
| > newsgroups so that they can be resolved in an efficient and timely
manner.
| > You can locate the newsgroup here:
| > http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
| >
| > When opening a new thread via the web interface, we recommend you check
the
| > "Notify me of replies" box to receive e-mail notifications when there
are
| > any updates in your thread. When responding to posts via your
newsreader,
| > please "Reply to Group" so that others may learn and benefit from your
| > issue.
| >
| > Microsoft engineers can only focus on one issue per thread. Although we
| > provide other information for your reference, we recommend you post
| > different incidents in different threads to keep the thread clean. In
doing
| > so, it will ensure your issues are resolved in a timely manner.
| >
| > For urgent issues, you may want to contact Microsoft CSS directly.
Please
| > check http://support.microsoft.com for regional support phone numbers.
| >
| > Any input or comments in this thread are highly appreciated.
| >
| > =====================================================
| >
| > This posting is provided "AS IS" with no warranties, and confers no
rights.
| >
| >
| > --------------------
| > | From: "Michael" <nanli3@xxxxxxxxx>
| > | Newsgroups: microsoft.public.windows.server.sbs
| > | Subject: Problem with multiple access to one exchange email account
| > | Date: 1 Aug 2006 09:20:08 -0700
| > | Organization: http://groups.google.com
| > | Lines: 20
| > | Message-ID: <1154449208.052696.67320@xxxxxxxxxxxxxxxxxxxxxxxxxxxx>
| > | NNTP-Posting-Host: 143.182.124.4
| > | Mime-Version: 1.0
| > | Content-Type: text/plain; charset="iso-8859-1"
| > | X-Trace: posting.google.com 1154449213 11381 127.0.0.1 (1 Aug 2006
| > 16:20:13 GMT)
| > | X-Complaints-To: groups-abuse@xxxxxxxxxx
| > | NNTP-Posting-Date: Tue, 1 Aug 2006 16:20:13 +0000 (UTC)
| > | User-Agent: G2/0.2
| > | X-HTTP-UserAgent: Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1;
NET
| > CLR 1.1.4322),gzip(gfe),gzip(gfe)
| > | X-HTTP-Via: 1.0 chfwpr04.ch.intel.com:911 (squid/2.5.STABLE12)
| > | Complaints-To: groups-abuse@xxxxxxxxxx
| > | Injection-Info: m79g2000cwm.googlegroups.com;
posting-host=143.182.124.4;
| > | posting-account=kBy7nwwAAAB7lIXnSGmP6xVwPY3DDk2Q
| > | Path:
| >
TK2MSFTNGXA01.phx.gbl!TK2MSFTNGP01.phx.gbl!TK2MSFTFEEDS02.phx.gbl!newsfeed00
| >
sul.t-online.de!t-online.de!border2.nntp.dca.giganews.com!border1.nntp.dca.
| >
giganews.com!nntp.giganews.com!postnews.google.com!m79g2000cwm.googlegroups.
| > com!not-for-mail
| > | Xref: TK2MSFTNGXA01.phx.gbl microsoft.public.windows.server.sbs:286093
| > | X-Tomcat-NG: microsoft.public.windows.server.sbs
| > |
| > | Hi,
| > |
| > | I am having a problem in configuring user email accounts on SBS 2003.
| > | They are all exchange accounts and client PC's connect to those
| > | accounts by selecting the user's default exchange accounts in Outlook.
| > | They all work ok in sending/receiving emails except for that an email
| > | only goes to the first PC where is read. That is, the same person
| > | cann't get the same list of emails from different PCs.
| > |
| > | The same is true with RWW, once an emai is read from a client PC, it
| > | disappears from the RWW.
| > |
| > | So what would be the solution such that all the emails are stored on
| > | the server and an user can see the same list of his emails from any
| > | clients?
| > |
| > | Thanks in advance,
| > |
| > | Michael
| > |
| > |
|
|

.

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