RE: Problems with shares over remote connection

Thank-you for your prompt reply:

The responses to your questions are as follows:

1. Folder permissions - I have Full Control over the folder I am testing with
2. The problem occurs on all shares on the SBS
3. The problem occurs on 6 of 6 remote clients that I have tried
4. the remote desktops are behind local routers (2 different locations),
that are on 192.168.1.* subnets.....the SBS internal is 192.68.0.*
5. the situation does NOT occur on the SBS LAN
6. the following is the ipconfig /all from a remote workstation

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Tom>ipconfig /all

Windows IP Configuration

Host Name . . . . . . . . . . . . : Paton1
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : ReginaOpenDoorSociety.local

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Intel(R) PRO/100 VE Network
Connecti
on
Physical Address. . . . . . . . . : 00-07-E9-52-7E-7F
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IP Address. . . . . . . . . . . . : 192.168.1.100
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DNS Servers . . . . . . . . . . . : 192.168.1.1
Lease Obtained. . . . . . . . . . : Monday, July 31, 2006 9:29:52 AM
Lease Expires . . . . . . . . . . : Monday, August 07, 2006 9:29:52 AM

PPP adapter Connect to Small Business Server:

Connection-specific DNS Suffix . : ReginaOpenDoorSociety.local
Description . . . . . . . . . . . : WAN (PPP/SLIP) Interface
Physical Address. . . . . . . . . : 00-53-45-00-00-00
Dhcp Enabled. . . . . . . . . . . : No
IP Address. . . . . . . . . . . . : 192.168.0.20
Subnet Mask . . . . . . . . . . . : 255.255.255.255
Default Gateway . . . . . . . . . : 192.168.0.20
DNS Servers . . . . . . . . . . . : 192.168.0.108
Primary WINS Server . . . . . . . : 192.168.0.108

The following is the ipconfig /all from the SBS

Microsoft Windows [Version 5.2.3790]
(C) Copyright 1985-2003 Microsoft Corp.

C:\Documents and Settings\Administrator.REGINA-ZT4V7EZ3>ipconfig /all

Windows IP Configuration

Host Name . . . . . . . . . . . . : regina-zt4v7ez3
Primary Dns Suffix . . . . . . . : ReginaOpenDoorSociety.local
Node Type . . . . . . . . . . . . : Unknown
IP Routing Enabled. . . . . . . . : Yes
WINS Proxy Enabled. . . . . . . . : Yes
DNS Suffix Search List. . . . . . : ReginaOpenDoorSociety.local

PPP adapter RAS Server (Dial In) Interface:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : WAN (PPP/SLIP) Interface
Physical Address. . . . . . . . . : 00-53-45-00-00-00
DHCP Enabled. . . . . . . . . . . : No
IP Address. . . . . . . . . . . . : 192.168.0.21
Subnet Mask . . . . . . . . . . . : 255.255.255.255
Default Gateway . . . . . . . . . :
NetBIOS over Tcpip. . . . . . . . : Disabled

Ethernet adapter Server Local Area Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek RTL8139 Family PCI Fast
Ethernet
NIC
Physical Address. . . . . . . . . : 00-0F-EA-2A-9B-A0
DHCP Enabled. . . . . . . . . . . : No
IP Address. . . . . . . . . . . . : 192.168.0.108
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . :
DNS Servers . . . . . . . . . . . : 192.168.0.108
Primary WINS Server . . . . . . . : 192.168.0.108

Ethernet adapter Network Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek RTL8139 Family PCI Fast
Ethernet
NIC #2
Physical Address. . . . . . . . . : 00-13-46-3B-21-4A
DHCP Enabled. . . . . . . . . . . : No
IP Address. . . . . . . . . . . . : 24.72.19.115
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 24.72.19.1
DNS Servers . . . . . . . . . . . : 192.168.0.108
Primary WINS Server . . . . . . . : 192.168.0.108
NetBIOS over Tcpip. . . . . . . . : Disabled

C:\Documents and Settings\Administrator.REGINA-ZT4V7EZ3>

7. We do not have ISA installed


Other....

- NETBIOS is enabled over TCP/IP
- TCP/IP Helper is running both on remote and SBS
- Windows firewall is currently 'down'
- File and Printer sharing is installed/enabled
- for "Please try to uncheck Use default gateway on remote network:"....I do
not show the "Networking" tab on the "Connect to Small Business Server"
connection Properties.


So....that covers everything, I think. Thanks again for your assistance.

TP

C:\Documents and Settings\Tom>

""Crina Li"" wrote:

Hi Tom,

Thank you for posting in SBS newsgroup.

From the description, I understand the issue to be: you have created VPN
from remote client to SBS, however you have encountered some issue when the
remote client accesses Shares of SBS. If I have misunderstood your
concerns, please do not hesitate to let me know.

To narrow down the problem, would you please help me collect the following
information?

1. Please check the security settings of this folder. Do you have the
permission to access this folder?
2. Does the situation occur on all the shares of SBS?
3. Does the situation occur on all remote client PCs?
4. Is the remote site same subnet with SBS LAN? For example: 192.168.1.*.
5. Does the situation occur on LAN of SBS?
6. Get the ipconfig/all result from VPN client computer and SBS.
7. Do you have ISA installed on SBS?

Currently please check the following steps to see how thing goes:

1. Make sure that you have selected Enable NetBIOS over TCP/IP on the
remote computer and SBS as following:

1) Right click My Network Places and select Properties.
2) Right click Local Area Connection (client computer)/Network Connection
(server) and select Properties.
3) Click Internet Protocol (TCP/IP) and high light it. Click Properties.
4) On the General tab, click Advanced. Go to WINS tab.
5) Make sure that you select Enable NetBIOS over TCP/IP.
6) Click OK twice and close all the windows.

For detailed information, please refer to the following KB article:

318030 You cannot access shared files and folders or browse computers in
the
http://support.microsoft.com/?id=318030

2. Make sure the TCP/IP NetBIOS Helper service and the Server service and
the Workstation service are running on SBS and remote client. You may check
them through running Services.msc.
3. On the remote client, open the LAN connection properties and then make
sure that the Client for Microsoft Networks is selected.
4. Please disable ICF in your remote client. To do so:

1) Click Start, and then click My Network Places.
2) Under Network Tasks, click View Network Connections.
3) Right-click the connection that you use for the Internet, and then click
Properties.
4) Click the Advanced tab.
5) Click to clear the "Protect my computer and network by limiting or
preventing access to this computer from the Internet" check box.

For detailed information, please refer to the following KB article:

298804 Internet firewalls can prevent browsing and file sharing
http://support.microsoft.com/?id=298804

5. Check if "File and Printer Sharing for Microsoft Networks" is installed
on the remote client:

1) Right click My Network Places and select Properties.
2) Right click Network Connection and select Properties.
3) On the General tab, check if you have selected the option of "File and
Printer Sharing for Microsoft Networks".

You may also refer to the following KB article:

314872 Browse List Issues on Servers and Clients Include Error Messages
About
http://support.microsoft.com/?id=314872

6. Please try to uncheck Use default gateway on remote network:

1) Open the manual VPN connection and then click Properties.
2) Click Networking tab, and then high light TCP/IP.
3) Click Properties and then click Advanced.
4) On General tab, uncheck Use default gateway on remote network.
5) Try again.

Also there is a known issue when you are using the ISA Server 2000 on the
SBS Server. If that is the case, please call PSS to obtain and apply the
hotfix to see if the problem can be resolved:

897651 VPN clients can no longer access internal resources after you
install Windows Server 2003 Service Pack 1 on a computer that is running
ISA Server 2000
http://support.microsoft.com/default.aspx?scid=kb;EN-US;897651

I appreciate your time and look forward to hearing from you.

Best regards,

Crina Li (MSFT)

Microsoft CSS Online Newsgroup Support

Get Secure! - www.microsoft.com/security

=====================================================
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Microsoft engineers can only focus on one issue per thread. Although we
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Any input or comments in this thread are highly appreciated.

=====================================================

This posting is provided "AS IS" with no warranties, and confers no rights.
--------------------
| Thread-Topic: Problems with shares over remote connection
| | From: =?Utf-8?B?dHdwYXRvbg==?= <twpaton@xxxxxxxxxxxxxxxxxxxxxxxxx>
| Subject: Problems with shares over remote connection
| Date: Tue, 1 Aug 2006 16:10:02 -0700
| Newsgroups: microsoft.public.windows.server.sbs
| |
| The following are the particulars:
|
| - Windows 2003 SBS with 2 NIC, DHCP on server
| - Remote Access and ICEW executed
| - certificate created
| - remote site with multiple desktops runing XP Home SP2
| - access SBS via static IP
| - download Connection Manager
| - execute Connection Manager
| - run Connect to Small Business Server and log in with user ID and p/w
that
| exist in AD
| - Connection established
| - can map to shares on SBS but only when doing it like.... \\server
| name\share...server and shares don't show up in Network
| - access to shares appears to be controlled by permissions and security
as
| defined on server
|
| Problem:
|
| - can open files in shares but they always come up as Read-only
| - can't save files in mapped share on SBS and can't create new folders,
etc.
| or copy/paste between folders.
|
| Anyone have a suggestion? I have a nasty feeling that I'm missing
something
| really obvious here, but I'm not sure what it is.
|
| Thanks in advance for any suggestions or solutions that can be offered.
|
| Tom
|


.

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