RE: Back-up error 5634 - Need help eliminating directory

Thank you for the reply. I did as Kevin and you suggested by clearing the
badmail folder.

I excluded the badmail folder in the TrendMicro product.

Microsoft Back-up wizard will not let me exclude the badmail folder. It
states that the folder is a system folder and is used for other programs.

Is there another way to exclude this folder?

Thanks,
Greg

"chace zhang" wrote:

Hi GTP,

Thanks for posting here.

From your problem description, I understand this issue to be: the SBS
backup wizard failed due to some files cannot be accessed.

According to your situation, this issue is may caused by that Trend has
scan mechanism which prevent the system to access these files, so the
backup failed. Although, the best solution is contact Trend support center
to troubleshoot this question. I would still be glad to deliver you the
following information and I hope it could help.

I. Clear the bad mail folder C:\Program
Files\Exchsrvr\Mailroot\vsi1\BadMail, since the mails in this folder are
useless.

II. Configure Trend to exclude this folder for scanning and check if this
will help.

III. Re-run the SBS backup wizard. In the Backup Data summery page, please
click "Exclude folders" button and choose C:\Program
Files\Exchsrvr\Mailroot\vsi1\BadMail as excluded.

In addition, I would like you to send me (v-chacez@xxxxxxxxxxxxx) following
logs and I will also check your system for you to see if there is any error.

Please gather the latest NTbackup, SBS Backuprunner logs and Application
log, compress them to a ZIP file, and then send it to us for analysis:

1) Application, System logs around time of failure

2) The Backupxx.log files in the folder 'C:\Documents and
Settings\SBS Backup User\Local Settings\Application Data\Microsoft\Windows
NT\NTBackup\data'.

Note: Before reproduce the problem, please open NTBACKUP, click
"Tools"->"Options" and then check "Detailed" on the "Backup Log" tab. Then
reproduce this issue and send the backup log to me (Tools->Report).

3) The Sbsbackuplog0x.log files which can be located under the
folder '%sbsprogramdir%\Support\Backup Logs'.

If you have any questions or concerns related to this issue, please let me
know.

I appreciate your time and look forward to hearing from you.

Have a nice day!


Best Regards,

Chace Zhang (MSFT)

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--------------------
| Thread-Topic: Back-up error 5634 - Need help eliminating directory
| thread-index: Acaxk3vu3aFtXP1CRoyXYUfdFyOeLQ==
| X-WBNR-Posting-Host: 64.58.175.61
| From: =?Utf-8?B?R1RQ?= <GTP@xxxxxxxxxxxxxxxxxxxxxxxxx>
| Subject: Back-up error 5634 - Need help eliminating directory
| Date: Thu, 27 Jul 2006 08:44:02 -0700
| Lines: 575
| Message-ID: <163378AC-0404-4935-8754-7B44131E1A40@xxxxxxxxxxxxx>
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|
| We have back-up issues with our scheduled back-ups failing when using the
| backup-wizad in SBS2003 Standard.
|
| The reason the back-up fails is because of the badmail directory as
| indicated in the log posted below.
|
| The backup failures started occuring immediatly after I installed the
| TrendMicro antivirus suite on the server. I can't de-select this
directory in
| the wizard, however if I use NTBACKUP, I can deselect the directory and
it
| appeared to back-up just fine but the problem is that I cannot keep my
| settings and can't define a schedule. Can someone help me?
|
| Thanks,
|
|
| 7/23/2006 11:00 PM
| -------------------------------
| Date: 7/23/2006
| Time: 11:00 PM
| User: SYSTEM
| -------------------------------
|
| Backup Runner started.
| Launching NTBackup: ntbackup.exe backup "@C:\Program Files\Microsoft
Windows
| Small Business Server\Backup\Small Business Backup Script.bks" /d "SBS
Backup
| created on 7/23/2006 at 11:00 PM" /v:yes /r:no /rs:no /hc:off /m normal
/j
| "Small Business Server Backup Job" /l:s /f "E:\Backup Files\Small
Business
| Server Backup (01).bkf" /UM
| NTBACKUP LOG FILE: C:\Documents and Settings\SBS Backup User\Local
| Settings\Application Data\Microsoft\Windows NT\NTBackup\data\backup03.log
| =====================<BEGIN NTBACKUP LOG FILE>=====================
| Backup Status
| Operation: Backup
| Active backup destination: File
| Media name: "Small Business Server Backup (01).bkf created 7/23/2006 at
| 11:00 PM"
|
| Backup (via shadow copy) of "C: "
| Backup set #1 on media #1
| Backup description: "SBS Backup created on 7/23/2006 at 11:00 PM"
| Media name: "Small Business Server Backup (01).bkf created 7/23/2006 at
| 11:00 PM"
|
| Backup Type: Normal
|
| Backup started on 7/23/2006 at 11:26 PM.
| Warning: Unable to open "C:\Program Files\Exchsrvr\Mailroot\vsi
| 1\BadMail\0001f00522121112005000000FC.BAD" - skipped.
| Reason: Access is denied.
|
|
| Warning: Unable to open "C:\Program Files\Exchsrvr\Mailroot\vsi
| 1\BadMail\0001f213509051120050000007D.BAD" - skipped.
| Reason: Access is denied.
|
|
| Warning: Unable to open "C:\Program Files\Exchsrvr\Mailroot\vsi
| 1\BadMail\0002e3737083009200500000007.BAD" - skipped.
| Reason: Access is denied.
|
|
| Warning: Unable to open "C:\Program Files\Exchsrvr\Mailroot\vsi
| 1\BadMail\0003e081204151020050000001F.BAD" - skipped.
| Reason: Access is denied.
|
|
| Warning: Unable to open "C:\Program Files\Exchsrvr\Mailroot\vsi
| 1\BadMail\0004e0909082810200500000037.BAD" - skipped.
| Reason: Access is denied.
|
|
| Warning: Unable to open "C:\Program Files\Exchsrvr\Mailroot\vsi
| 1\BadMail\0004e56420617112005000000E1.BAD" - skipped.
| Reason: Access is denied.
|
|
| Warning: Unable to open "C:\Program Files\Exchsrvr\Mailroot\vsi
| 1\BadMail\0005d54581622112005000000FF.BAD" - skipped.
| Reason: Access is denied.
|
|
| Warning: Unable to open "C:\Program Files\Exchsrvr\Mailroot\vsi
| 1\BadMail\0005d590809081120050000009B.BAD" - skipped.
| Reason: Access is denied.
|
|
| Warning: Unable to open "C:\Program Files\Exchsrvr\Mailroot\vsi
| 1\BadMail\0005d5932082609200500000009.BAD" - skipped.
| Reason: Access is denied.
|
|
| Warning: Unable to open "C:\Program Files\Exchsrvr\Mailroot\vsi
| 1\BadMail\0006d47400910112005000000AD.BAD" - skipped.
| Reason: Access is denied.
|
|
| Warning: Unable to open "C:\Program Files\Exchsrvr\Mailroot\vsi
| 1\BadMail\0007d3638091510200500000026.BAD" - skipped.
| Reason: Access is denied.
|
|
| Warning: Unable to open "C:\Program Files\Exchsrvr\Mailroot\vsi
| 1\BadMail\0007d380718221220050000018D.BAD" - skipped.
| Reason: Access is denied.
|
|
| Warning: Unable to open "C:\Program Files\Exchsrvr\Mailroot\vsi
| 1\BadMail\0007d4053071910200500000008.BAD" - skipped.
| Reason: Access is denied.
|
|
| Warning: Unable to open "C:\Program Files\Exchsrvr\Mailroot\vsi
| 1\BadMail\0008c10411111112005000000BD.BAD" - skipped.
| Reason: Access is denied.
|
|
| Warning: Unable to open "C:\Program Files\Exchsrvr\Mailroot\vsi
| 1\BadMail\0008c47411117112005000000E3.BAD" - skipped.
| Reason: Access is denied.
|
|
| Warning: Unable to open "C:\Program Files\Exchsrvr\Mailroot\vsi
| 1\BadMail\0009c55121011112005000000BC.BAD" - skipped.
| Reason: Access is denied.
|
|
| Warning: Unable to open "C:\Program Files\Exchsrvr\Mailroot\vsi
| 1\BadMail\0009c5547152311200500000105.BAD" - skipped.
| Reason: Access is denied.
|
|
| Warning: Unable to open "C:\Program Files\Exchsrvr\Mailroot\vsi
| 1\BadMail\000bb0923111110200500000004.BAD" - skipped.
| Reason: Access is denied.
|
|
| Warning: Unable to open "C:\Program Files\Exchsrvr\Mailroot\vsi
| 1\BadMail\000cb0529102110200500000002.BAD" - skipped.
| Reason: Access is denied.
|
|
| Warning: Unable to open "C:\Program Files\Exchsrvr\Mailroot\vsi
| 1\BadMail\000cb2336082410200500000013.BAD" - skipped.
| Reason: Access is denied.
|
|
| Warning: Unable to open "C:\Program Files\Exchsrvr\Mailroot\vsi
| 1\BadMail\000cb3441092610200500000026.BAD" - skipped.
| Reason: Access is denied.
|
|
| Warning: Unable to open "C:\Program Files\Exchsrvr\Mailroot\vsi
| 1\BadMail\000da4153071910200500000009.BAD" - skipped.
| Reason: Access is denied.
|
|
| Warning: Unable to open "C:\Program Files\Exchsrvr\Mailroot\vsi
| 1\BadMail\000da42411117112005000000E2.BAD" - skipped.
| Reason: Access is denied.
|
|
| Warning: Unable to open "C:\Program Files\Exchsrvr\Mailroot\vsi
| 1\BadMail\000ea36110918112005000000E7.BAD" - skipped.
| Reason: Access is denied.
|
|
| Warning: Unable to open "C:\Program Files\Exchsrvr\Mailroot\vsi
| 1\BadMail\000fa175800051120050000007C.BAD" - skipped.
| Reason: Access is denied.
|
|
| Warning: Unable to open "C:\Program Files\Exchsrvr\Mailroot\vsi
| 1\BadMail\00119050508121020050000000B.BAD" - skipped.
| Reason: Access is denied.
|
|
| Warning: Unable to open "C:\Program Files\Exchsrvr\Mailroot\vsi
| 1\BadMail\001193438091510200500000025.BAD" - skipped.
| Reason: Access is denied.
|
|
| Warning: Unable to open "C:\Program Files\Exchsrvr\Mailroot\vsi
| 1\BadMail\00119413600021120050000005C.BAD" - skipped.
| Reason: Access is denied.
.

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