RE: I can't run the routing and remote access wizard
- From: v-crinal@xxxxxxxxxxxxxxxxxxxx ("Crina Li")
- Date: Tue, 01 Aug 2006 08:56:37 GMT
Hi Negil,
Thanks for update.
I am Crina and backup of Jenny due to her sick leave. I have reviewed all
the thread and find it is turning complex.
Due to the complexity of this issue, to save your time, you may need to
contact CSS for better support.
A suggestion would be to contact Microsoft Product Support Services via
telephone so that a dedicated Support Professional can assist with your
request. Please be advised that contacting phone support will be a charged
call. However, if you are simply requesting a hotfix be sent to you and no
other support then charges are usually refunded or waived.
To obtain the phone numbers for specific technology request please take a
look at the web site listed below.
http://support.microsoft.com/default.aspx?scid=fh;EN-US;PHONENUMBERS
If you are outside the US please see http://support.microsoft.com for
regional support phone numbers.
Thanks for your understanding!
Best regards,
Crina Li (MSFT)
Microsoft CSS Online Newsgroup Support
Get Secure! - www.microsoft.com/security
=====================================================
This newsgroup only focuses on SBS technical issues. If you have issues
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Any input or comments in this thread are highly appreciated.
=====================================================
This posting is provided "AS IS" with no warranties, and confers no rights.
--------------------
| Thread-Topic: I can't run the routing and remote access wizard
| thread-index: Aca0l3TTF+RHb/QqQJS0pJDo1MqorQ==
| X-WBNR-Posting-Host: 213.130.156.74
| From: =?Utf-8?B?TmlnZWwuVUsu?= <NigelUK@xxxxxxxxxxxxxxxxxxxxxxxxx>
| References: <E7AC9E84-8F23-4FF5-B196-A8DB5C6007CE@xxxxxxxxxxxxx>
<JcfOBlNoGHA.2024@xxxxxxxxxxxxxxxxxxxxx>
<BB2EA8EE-7473-420C-8E3F-1B2C17DC834C@xxxxxxxxxxxxx>
<gCgvqODpGHA.2028@xxxxxxxxxxxxxxxxxxxxx>
<E498F495-05D6-4E4E-9AA1-F7D93FD96831@xxxxxxxxxxxxx>
<kGxl#KdpGHA.4612@xxxxxxxxxxxxxxxxxxxxx>
<416D5315-E11D-434E-B53B-818DF137B33E@xxxxxxxxxxxxx>
<t8sdVraqGHA.1572@xxxxxxxxxxxxxxxxxxxxx>
<15002EFE-3C09-4072-B39A-CB083ABAB648@xxxxxxxxxxxxx>
<wJZVJfbqGHA.2024@xxxxxxxxxxxxxxxxxxxxx>
<1F82B859-5A14-43F2-82FD-07BDF91A5033@xxxxxxxxxxxxx>
<gYitkXnqGHA.5392@xxxxxxxxxxxxxxxxxxxxx>
<zdA3A4xrGHA.4188@xxxxxxxxxxxxxxxxxxxxx>
<397AEEAC-0E26-4C04-A044-A1AC21329EF4@xxxxxxxxxxxxx>
<ZZ$PoqXsGHA.3920@xxxxxxxxxxxxxxxxxxxxx>
| Subject: RE: I can't run the routing and remote access wizard
| Date: Mon, 31 Jul 2006 04:50:01 -0700
| Lines: 317
| Message-ID: <71E8AA86-BE97-4168-B86D-0283AB490024@xxxxxxxxxxxxx>
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|
| hello
| i can reinstall msde sharepoint using sqlrun16 and update finds it and
| installs sharepoint svcs 2. Some other updates fail to install eg kb
833992,
| 835734,
|
| office 2003 small business sql 2005 also seemed to install ok
|
| I have tried resetting authentication to Kerebos
|
| still can't install intranet
| I will send by email errorlog and eventlog texts
| best wishes
|
| nigel
|
| ""Jenny wu [MSFT]"" wrote:
|
| > Hi,
| >
| > Thanks for your information by mail. I appreciate your time to the
issue
| > and I do really understanding your concerns.
| >
| > Regarding to the errorlog.txt:
| >
| > [07/27/06,08:25:29] Intranet: [2] HrDeleteMSDEShortCut failed in
| > CClientX::DoInstall setup continuable. hr= [80070002]
| > [07/27/06,08:25:29] Intranet: [2] Failed to grant db rights to sts
worker
| > [07/27/06,08:25:29] WizardUI: [2]
ISetupManager::GetGlobalCustomProperty()
| > failed in CPageBase::GetGlobalProperty(): GUID =
| > {63ECC03C-3D58-4074-903D-E80CFC5BDC25}
| >
| > After analyze the error information, the problem should be lies in the
| > wizchain.dll file is not registered correctly. Please try to
re-register
| > the wizchain.dll and then try to reinstall the intranet again.
| > Please do it as follows:
| >
| > regsvr32 "C:\Program Files\Windows for Small Business
| > Server\Administration\wizchain.dll"
| >
| > Then please strictly follow the KB 829114 article to re-install the
| > Intranet component:
| >
| > 829114 How to remove and how to install the Windows Small Business
Server
| > 2003 SharePoint Services Companyweb Web site
| > http://support.microsoft.com/?id=829114
| >
| > If the Intranet still can not be installed successfully, please refer
to
| > the following steps to re-install the component.
| >
| > Please follow below steps to perform a reinstallation of the companyweb
| > site.
| >
| > I. Rename the registry keys and folders:
| > --------------
| > 1. Rename HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\SmallBusinessServer
| >
| > 2. Rename Program Files\Microsoft Integration\Windows Small Business
Server
| > 2003
| >
| > 3. Rename Program Files\Microsoft Windows Small Business Server
| >
| > II. Once we rename the registry keys and folders, SBS setup is going to
be
| > running like the first time.
| > --------------
| > 1. Insert SBS setup CD 1, and then run setupsbs.exe to rerun the setup.
| >
| > 2. In the 'Component Selection' page, make sure 'Server Tools' and all
the
| > sub-components (including 'Intranet') are selected to INSTALL.
| >
| > 3. Once it is completed, click Start, click Control Panel, and then
click
| > Add or Remove Programs.
| >
| > 4. Select Windows Small Business Server 2003 and then click
Change/Remove.
| > The Setup Wizard appears.
| >
| > 5. Click Next to start the wizard.
| >
| > 6. On the Windows Configuration page, click Next.
| >
| > 7. On the Component Selection page, in the Action column, change Server
| > Tools to Maintenance, change Intranet component to Remove, and then
click
| > Next.
| >
| > 8. On the Component Summary page, click Next.
| >
| > 9. Click Finish.
| >
| > 10. Uninstall Microsoft SQL Server Desktop Engine (SHAREPOINT). In Add
or
| > Remove Programs, select Microsoft SQL Server Desktop Engine
(SHAREPOINT)
| > and then click Remove. A dialog box appears. To confirm that you want
to
| > remove, click Yes.
| >
| > III. Delete Registry Keys:
| > --------------
| > 1. Delete
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\SmallBusinessServer\Intranet
| >
| > 2. Delete HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Microsoft SQL
| > Server\SHAREPOINT
| >
| > 3. Delete HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Shared Tools\Web Server
| > Extensions\Ports\Port /LM/W3SVC/4:
| > (Do not delete "Port /LM/W3SVC/1:" because it is FrontPage Server
Extension
| > 2002 which is installed on the Default WebSite. If you see additional
"Port
| > /LM/W3SVC/X:", backup and then remove them)
| >
| > IV. Delete IIS Virtual Directory:
| > --------------
| > 1. Delete SharePoint Central Administration (Do Not Delete Microsoft
| > SharePoint Administration. It belongs to FronPage Server Extension)
| >
| > 2. Delete Companyweb
| >
| > Note: If Antivirus software install any extra IIS virtual directory,
also
| > remove them if possible. They sometimes use port 8081 which will
conflict
| > with our SharePoint Central Administration virtual directory.
| >
| > 3. Delete Application Pool
| >
| > There should be only 4 application pools (DefaultAppPool,
| > ExchangeApplicationPool, ExchangeMobileBrowseApplicationPool, and
| > MSSharePointAppPool). Besides those 4, delete all the extra.
| >
| > V. Rename Folders:
| > --------------
| > 1. Rename C:\Program Files\Microsoft SQL Server\MSSQL$SHAREPOINT
| >
| > 2. Rename C:\Inetpub\companyweb
| >
| > NOTE: Location of the MSSQL$SHAREPOINT folder is determined by
| > HKLM\Software\Microsoft\SmallBusinessServer\Monitoring\MSDE_Location.
Check
| > out this registry key and determine the real location of the folder.
| >
| > VI. Clear the contents of the %temp% folder. If you are not able to
clear
| > the contents then reboot the server or reboot into safe mode. Other
| > contents to clear would be in the c:\program files\Microsoft
| > Integration\Windows Small Business Server 2003\Logs everything inside
of
| > the Logs folder.
| >
| > Then do the following steps.
| >
| > VII. Install the intranet component:
| > --------------
| > 1. In Add or Remove Programs, select Windows Small Business Server 2003
and
| > then click Change/Remove. The Setup Wizard appears.
| >
| > 2. Click Next.
| >
| > 3. On the Windows Configuration page, click Next.
| >
| > 4. On the Component Selection page, in the Action column, change Server
| > Tools to Maintenance, change Intranet component to Install, and then
click
| > Next.
| >
| > 5. On the Logon Information page, click Next.
| >
| > 6. On the Component Summary page, click Next.
| >
| > 7. Click Finish.
| >
| > VIII. If the Installation still fails, apply the patch located at:
| >
| >
http://www.microsoft.com/downloads/details.aspx?FamilyId=CB7E90A1-DE9D-4A83-
| > 85F8-951E9F055BF0&displaylang=en
| >
| > IX. If companyweb still doesn't work, open up a command prompt and
navigate
| > to the directory 'C:\Program Files\Microsoft Windows Small Business
| > Server\Client Experience\Provision', and then run the following
commands:
| >
| > Note: It may take several minutes for this installation to complete; it
is
| > a silent command. You can bring up task manager and look at the process
| > graph, when it stabilizes, it should be done.
| >
| > stsprovision -path C:\Program Files\Microsoft Windows Small Business
| > Server\Client Experience\Provision -oeminstall -exch
| >
| > stsprovision -path C:\Program Files\Microsoft Windows Small Business
| > Server\Client Experience\Provision -install -exch
| >
| > Then, please let me know if the issue is fixed.
| >
| > I appreciate your time and efforts to the issue.
| >
| > Have a nice day!
| >
| > Sincerely,
| >
| > Jenny Wu
| > Microsoft CSS Online Newsgroup Support
| >
| > --------------------
| > >Thread-Topic: I can't run the routing and remote access wizard
| > >thread-index: Acaxb5RZtXBXGyUDQT65fMcVJ3+oDg==
| > >X-WBNR-Posting-Host: 213.130.156.74
| > >From: =?Utf-8?B?TmlnZWwuVUsu?= <NigelUK@xxxxxxxxxxxxxxxxxxxxxxxxx>
| > >References: <E7AC9E84-8F23-4FF5-B196-A8DB5C6007CE@xxxxxxxxxxxxx>
| > <JcfOBlNoGHA.2024@xxxxxxxxxxxxxxxxxxxxx>
| > <BB2EA8EE-7473-420C-8E3F-1B2C17DC834C@xxxxxxxxxxxxx>
| > <gCgvqODpGHA.2028@xxxxxxxxxxxxxxxxxxxxx>
| > <E498F495-05D6-4E4E-9AA1-F7D93FD96831@xxxxxxxxxxxxx>
| > <kGxl#KdpGHA.4612@xxxxxxxxxxxxxxxxxxxxx>
| > <416D5315-E11D-434E-B53B-818DF137B33E@xxxxxxxxxxxxx>
| > <t8sdVraqGHA.1572@xxxxxxxxxxxxxxxxxxxxx>
| > <15002EFE-3C09-4072-B39A-CB083ABAB648@xxxxxxxxxxxxx>
| > <wJZVJfbqGHA.2024@xxxxxxxxxxxxxxxxxxxxx>
| > <1F82B859-5A14-43F2-82FD-07BDF91A5033@xxxxxxxxxxxxx>
| > <gYitkXnqGHA.5392@xxxxxxxxxxxxxxxxxxxxx>
| > <zdA3A4xrGHA.4188@xxxxxxxxxxxxxxxxxxxxx>
| > >Subject: RE: I can't run the routing and remote access wizard
| > >Date: Thu, 27 Jul 2006 04:27:01 -0700
| > >Lines: 304
| > >Message-ID: <397AEEAC-0E26-4C04-A044-A1AC21329EF4@xxxxxxxxxxxxx>
| > >MIME-Version: 1.0
| > >Content-Type: text/plain;
| > > charset="Utf-8"
| > >Content-Transfer-Encoding: 7bit
| > >X-Newsreader: Microsoft CDO for Windows 2000
| > >Content-Class: urn:content-classes:message
| > >Importance: normal
| > >Priority: normal
| > >X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.1830
| > >Newsgroups: microsoft.public.windows.server.sbs
| > >Path: TK2MSFTNGXA01.phx.gbl
| > >Xref: TK2MSFTNGXA01.phx.gbl microsoft.public.windows.server.sbs:284745
| > >NNTP-Posting-Host: TK2MSFTNGXA01.phx.gbl 10.40.2.250
| > >X-Tomcat-NG: microsoft.public.windows.server.sbs
| > >
| > >please also notify replies
| > >
| > >""Jenny wu [MSFT]"" wrote:
| > >
| > >> Hello,
| > >>
| > >> I really appreciate your time and efforts to perform test.
| > >>
| > >> I am sorry for the delayed response due to weekend. Please
understand
| > that
| > >> the newsgroups are staffed weekdays by Microsoft Support
professionals
| > to
| > >> answer your systems and applications questions. Your understanding
is
| > >> greatly appreciated!
| > >>
| > >> If there is no instance for SQL or WMSDE listed in Add/Remove
programs
| > >> panel, it indicates that the Intranet component and Monitoring
component
| > >> have not installed successfully.
| > >>
| > >> Although I DO understand your concerns, however from your current
| > situation
| > >> that the system is very unstable (I have run sbs setup and SP1 and
SBS
| > SP1
| > >> between 15 and twenty times each with various changes each time),
the
| > >> symptom is too special. Based on my experience, format the system
drive
| > and
| > >> perform a clean installation of the SBS 2003 is quicker solution to
| > resolve
| > >> the issue. And it will prevent many potential issues.
| > >>
| > >> For further trouble shoot the issue, please mail me the following
log
| > files
| > >> for analyze:
| > >>
| > >> 1. C:\Windows\svcpack.log.
| > >>
| > >> 2. All files under the folder:
| > >> C:\Program Files\Microsoft Windows Small Business Server\Support
| > >>
| > >> 3. All files under the folder:
| > >> C:\Program Files\Microsoft Integration\Windows Small Business Server
| > >> 2003\Logs
| > >>
| > >> 4. Please save the Application and System log files as .evt format
and
| > send
| > >> to me.
| > >>
| > >> Please compress all files and send to my working mailbox:
| > >> v-yanniw@xxxxxxxxxxxxx
| > >>
| > >> I am glad to be further assistance to you-).
| > >>
| > >> Have a nice day!
| > >>
| > >> Sincerely,
| > >>
| > >> Jenny Wu
| > >> Microsoft CSS Online Newsgroup Support
| > >> Get Secure! - www.microsoft.com/security
| > >> ======================================================
| > >> This newsgroup only focuses on SBS technical issues. If you have
issues
| > >> regarding other Microsoft products, you'd better post in the
| > corresponding
| > >> newsgroups so that they can be resolved in an efficient and timely
| > manner.
| > >> You can locate the newsgroup here:
| > >> http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
| > >>
| > >> When opening a new thread via the web interface, we recommend you
check
| > the
| > >> "Notify me of replies" box to receive e-mail notifications when
there
| > are
| > >> any updates in your thread. When responding to posts via your
| > newsreader,
| > >> please "Reply to Group" so that others may learn and benefit from
your
| > >> issue.
| > >>
| > >> Microsoft engineers can only focus on one issue per thread. Although
we
| > >> provide other information for your reference, we recommend you post
| > >> different incidents in different threads to keep the thread clean.
In
| > doing
| > >> so, it will ensure your issues are resolved in a timely manner.
| > >>
| > >> For urgent issues, you may want to contact Microsoft CSS directly.
| > Please
| > >> check http://support.microsoft.com for regional support phone
numbers.
| > >>
| > >> Any input or comments in this thread are highly appreciated.
| > >> ======================================================
| > >> This posting is provided "AS IS" with no warranties, and confers no
| > rights.
|
.
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- RE: I can't run the routing and remote access wizard
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