RE: Back-up error 5634 - Need help eliminating directory

Hi,

Thank you for posting back.

After you excluded badmail folder in Trend, can your backup your server
smoothly?

If not , I suggest that we change the Badmail to another location and
delete the original Badmail older:

1. In Windows Explorer, locate the C:\Program Files\Exchsrvr\Mailroot\Vsi 1
folder.
2. On the File menu, point to New, and then click Folder.
3. Type BadMail2 for the name of the new folder.
4. Click Start -> All Programs -> Microsoft Exchange -> System Manager.
5. Expand Servers -> <your server name> -> Protocols -> SMTP.
6. Right-click Default SMTP Virtual Server -> Properties.
7. Click the Messages tab.
8. In the Badmail directory box, change the name of the BadMail folder to
BadMail2, and then click OK.
9. Permanently delete the original BadMail folder. To do this, click the
BadMail folder in Windows Explorer, hold down the SHIFT key and press
DELETE.
10. Click Yes when you are prompted to confirm the deletion. Deleting this
folder may take a long time, depending on the number of files in this
folder.



I hope the information above is helpful.

If you have any further questions, feel free to let me know. I'm happy to
be of assistance and looking forward to your reply.

Have a nice day!


Best Regards,

Chace Zhang (MSFT)

Microsoft CSS Online Newsgroup Support

Get Secure! - www.microsoft.com/security

=====================================================
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--------------------
| Thread-Topic: Back-up error 5634 - Need help eliminating directory
| thread-index: Aca0ravGNOmBhnQWRuyIwFYU3PRDMQ==
| X-WBNR-Posting-Host: 64.58.175.61
| From: =?Utf-8?B?R1RQ?= <GTP@xxxxxxxxxxxxxxxxxxxxxxxxx>
| References: <163378AC-0404-4935-8754-7B44131E1A40@xxxxxxxxxxxxx>
<M4zP$agsGHA.3920@xxxxxxxxxxxxxxxxxxxxx>
| Subject: RE: Back-up error 5634 - Need help eliminating directory
| Date: Mon, 31 Jul 2006 07:29:03 -0700
| Lines: 315
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| NNTP-Posting-Host: TK2MSFTNGXA01.phx.gbl 10.40.2.250
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|
| Thank you for the reply. I did as Kevin and you suggested by clearing the
| badmail folder.
|
| I excluded the badmail folder in the TrendMicro product.
|
| Microsoft Back-up wizard will not let me exclude the badmail folder. It
| states that the folder is a system folder and is used for other programs.
|
| Is there another way to exclude this folder?
|
| Thanks,
| Greg
|
| "chace zhang" wrote:
|
| > Hi GTP,
| >
| > Thanks for posting here.
| >
| > From your problem description, I understand this issue to be: the SBS
| > backup wizard failed due to some files cannot be accessed.
| >
| > According to your situation, this issue is may caused by that Trend has
| > scan mechanism which prevent the system to access these files, so the
| > backup failed. Although, the best solution is contact Trend support
center
| > to troubleshoot this question. I would still be glad to deliver you the
| > following information and I hope it could help.
| >
| > I. Clear the bad mail folder C:\Program
| > Files\Exchsrvr\Mailroot\vsi1\BadMail, since the mails in this folder
are
| > useless.
| >
| > II. Configure Trend to exclude this folder for scanning and check if
this
| > will help.
| >
| > III. Re-run the SBS backup wizard. In the Backup Data summery page,
please
| > click "Exclude folders" button and choose C:\Program
| > Files\Exchsrvr\Mailroot\vsi1\BadMail as excluded.
| >
| > In addition, I would like you to send me (v-chacez@xxxxxxxxxxxxx)
following
| > logs and I will also check your system for you to see if there is any
error.
| >
| > Please gather the latest NTbackup, SBS Backuprunner logs and
Application
| > log, compress them to a ZIP file, and then send it to us for analysis:
| >
| > 1) Application, System logs around time of failure
| >
| > 2) The Backupxx.log files in the folder 'C:\Documents and
| > Settings\SBS Backup User\Local Settings\Application
Data\Microsoft\Windows
| > NT\NTBackup\data'.
| >
| > Note: Before reproduce the problem, please open NTBACKUP, click
| > "Tools"->"Options" and then check "Detailed" on the "Backup Log" tab.
Then
| > reproduce this issue and send the backup log to me (Tools->Report).
| >
| > 3) The Sbsbackuplog0x.log files which can be located under the
| > folder '%sbsprogramdir%\Support\Backup Logs'.
| >
| > If you have any questions or concerns related to this issue, please let
me
| > know.
| >
| > I appreciate your time and look forward to hearing from you.
| >
| > Have a nice day!
| >
| >
| > Best Regards,
| >
| > Chace Zhang (MSFT)
| >
| > Microsoft CSS Online Newsgroup Support
| >
| > Get Secure! - www.microsoft.com/security
| >
| > =====================================================
| > This newsgroup only focuses on SBS technical issues. If you have issues
| > regarding other Microsoft products, you'd better post in the
corresponding
| > newsgroups so that they can be resolved in an efficient and timely
manner.
| > You can locate the newsgroup here:
| > http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
| >
| > When opening a new thread via the web interface, we recommend you check
the
| > "Notify me of replies" box to receive e-mail notifications when there
are
| > any updates in your thread. When responding to posts via your
newsreader,
| > please "Reply to Group" so that others may learn and benefit from your
| > issue.
| >
| > Microsoft engineers can only focus on one issue per thread. Although we
| > provide other information for your reference, we recommend you post
| > different incidents in different threads to keep the thread clean. In
doing
| > so, it will ensure your issues are resolved in a timely manner.
| >
| > For urgent issues, you may want to contact Microsoft CSS directly.
Please
| > check http://support.microsoft.com for regional support phone numbers.
| >
| > Any input or comments in this thread are highly appreciated.
| >
| > =====================================================
| >
| > This posting is provided "AS IS" with no warranties, and confers no
rights.
| >
| > --------------------
| > | Thread-Topic: Back-up error 5634 - Need help eliminating directory
| > | thread-index: Acaxk3vu3aFtXP1CRoyXYUfdFyOeLQ==
| > | X-WBNR-Posting-Host: 64.58.175.61
| > | From: =?Utf-8?B?R1RQ?= <GTP@xxxxxxxxxxxxxxxxxxxxxxxxx>
| > | Subject: Back-up error 5634 - Need help eliminating directory
| > | Date: Thu, 27 Jul 2006 08:44:02 -0700
| > | Lines: 575
| > | Message-ID: <163378AC-0404-4935-8754-7B44131E1A40@xxxxxxxxxxxxx>
| > | MIME-Version: 1.0
| > | Content-Type: text/plain;
| > | charset="Utf-8"
| > | Content-Transfer-Encoding: 7bit
| > | X-Newsreader: Microsoft CDO for Windows 2000
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| > | Newsgroups: microsoft.public.windows.server.sbs
| > | Path: TK2MSFTNGXA01.phx.gbl
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| > | NNTP-Posting-Host: TK2MSFTNGXA01.phx.gbl 10.40.2.250
| > | X-Tomcat-NG: microsoft.public.windows.server.sbs
| > |
| > | We have back-up issues with our scheduled back-ups failing when using
the
| > | backup-wizad in SBS2003 Standard.
| > |
| > | The reason the back-up fails is because of the badmail directory as
| > | indicated in the log posted below.
| > |
| > | The backup failures started occuring immediatly after I installed the
| > | TrendMicro antivirus suite on the server. I can't de-select this
| > directory in
| > | the wizard, however if I use NTBACKUP, I can deselect the directory
and
| > it
| > | appeared to back-up just fine but the problem is that I cannot keep
my
| > | settings and can't define a schedule. Can someone help me?
| > |
| > | Thanks,
| > |
| > |
| > | 7/23/2006 11:00 PM
| > | -------------------------------
| > | Date: 7/23/2006
| > | Time: 11:00 PM
| > | User: SYSTEM
| > | -------------------------------
| > |
| > | Backup Runner started.
| > | Launching NTBackup: ntbackup.exe backup "@C:\Program Files\Microsoft
| > Windows
| > | Small Business Server\Backup\Small Business Backup Script.bks" /d
"SBS
| > Backup
| > | created on 7/23/2006 at 11:00 PM" /v:yes /r:no /rs:no /hc:off /m
normal
| > /j
| > | "Small Business Server Backup Job" /l:s /f "E:\Backup Files\Small
| > Business
| > | Server Backup (01).bkf" /UM
| > | NTBACKUP LOG FILE: C:\Documents and Settings\SBS Backup User\Local
| > | Settings\Application Data\Microsoft\Windows
NT\NTBackup\data\backup03.log
| > | =====================<BEGIN NTBACKUP LOG FILE>=====================
| > | Backup Status
| > | Operation: Backup
| > | Active backup destination: File
| > | Media name: "Small Business Server Backup (01).bkf created 7/23/2006
at
| > | 11:00 PM"
| > |
| > | Backup (via shadow copy) of "C: "
| > | Backup set #1 on media #1
| > | Backup description: "SBS Backup created on 7/23/2006 at 11:00 PM"
| > | Media name: "Small Business Server Backup (01).bkf created 7/23/2006
at
| > | 11:00 PM"
| > |
| > | Backup Type: Normal
| > |
| > | Backup started on 7/23/2006 at 11:26 PM.
| > | Warning: Unable to open "C:\Program Files\Exchsrvr\Mailroot\vsi
| > | 1\BadMail\0001f00522121112005000000FC.BAD" - skipped.
| > | Reason: Access is denied.
| > |
| > |
| > | Warning: Unable to open "C:\Program Files\Exchsrvr\Mailroot\vsi
| > | 1\BadMail\0001f213509051120050000007D.BAD" - skipped.
| > | Reason: Access is denied.
| > |
| > |
| > | Warning: Unable to open "C:\Program Files\Exchsrvr\Mailroot\vsi
| > | 1\BadMail\0002e3737083009200500000007.BAD" - skipped.
| > | Reason: Access is denied.
| > |
| > |
| > | Warning: Unable to open "C:\Program Files\Exchsrvr\Mailroot\vsi
| > | 1\BadMail\0003e081204151020050000001F.BAD" - skipped.
| > | Reason: Access is denied.
| > |
| > |
| > | Warning: Unable to open "C:\Program Files\Exchsrvr\Mailroot\vsi
| > | 1\BadMail\0004e0909082810200500000037.BAD" - skipped.
| > | Reason: Access is denied.
| > |
| > |
| > | Warning: Unable to open "C:\Program Files\Exchsrvr\Mailroot\vsi
| > | 1\BadMail\0004e56420617112005000000E1.BAD" - skipped.
| > | Reason: Access is denied.
| > |
| > |
| > | Warning: Unable to open "C:\Program Files\Exchsrvr\Mailroot\vsi
| > | 1\BadMail\0005d54581622112005000000FF.BAD" - skipped.
| > | Reason: Access is denied.
| > |
| > |
| > | Warning: Unable to open "C:\Program Files\Exchsrvr\Mailroot\vsi
| > | 1\BadMail\0005d590809081120050000009B.BAD" - skipped.
| > | Reason: Access is denied.
| > |
| > |
| > | Warning: Unable to open "C:\Program Files\Exchsrvr\Mailroot\vsi
| > | 1\BadMail\0005d5932082609200500000009.BAD" - skipped.
| > | Reason: Access is denied.
| > |
| > |
| > | Warning: Unable to open "C:\Program Files\Exchsrvr\Mailroot\vsi
| > | 1\BadMail\0006d47400910112005000000AD.BAD" - skipped.
| > | Reason: Access is denied.
| > |
| > |
| > | Warning: Unable to open "C:\Program Files\Exchsrvr\Mailroot\vsi
| > | 1\BadMail\0007d3638091510200500000026.BAD" - skipped.
| > | Reason: Access is denied.
| > |
| > |
| > | Warning: Unable to open "C:\Program Files\Exchsrvr\Mailroot\vsi
| > | 1\BadMail\0007d380718221220050000018D.BAD" - skipped.
| > | Reason: Access is denied.
| > |
| > |
| > | Warning: Unable to open "C:\Program Files\Exchsrvr\Mailroot\vsi
| > | 1\BadMail\0007d4053071910200500000008.BAD" - skipped.
| > | Reason: Access is denied.
| > |
| > |
| > | Warning: Unable to open "C:\Program Files\Exchsrvr\Mailroot\vsi
| > | 1\BadMail\0008c10411111112005000000BD.BAD" - skipped.
| > | Reason: Access is denied.
| > |
| > |
| > | Warning: Unable to open "C:\Program Files\Exchsrvr\Mailroot\vsi
| > | 1\BadMail\0008c47411117112005000000E3.BAD" - skipped.
| > | Reason: Access is denied.
| > |
| > |
| > | Warning: Unable to open "C:\Program Files\Exchsrvr\Mailroot\vsi
| > | 1\BadMail\0009c55121011112005000000BC.BAD" - skipped.
| > | Reason: Access is denied.
| > |
| > |
| > | Warning: Unable to open "C:\Program Files\Exchsrvr\Mailroot\vsi
| > | 1\BadMail\0009c5547152311200500000105.BAD" - skipped.
| > | Reason: Access is denied.
| > |
| > |
| > | Warning: Unable to open "C:\Program Files\Exchsrvr\Mailroot\vsi
| > | 1\BadMail\000bb0923111110200500000004.BAD" - skipped.
| > | Reason: Access is denied.
| > |
| > |
| > | Warning: Unable to open "C:\Program Files\Exchsrvr\Mailroot\vsi
| > | 1\BadMail\000cb0529102110200500000002.BAD" - skipped.
| > | Reason: Access is denied.
| > |
| > |
| > | Warning: Unable to open "C:\Program Files\Exchsrvr\Mailroot\vsi
| > | 1\BadMail\000cb2336082410200500000013.BAD" - skipped.
| > | Reason: Access is denied.
| > |
| > |
| > | Warning: Unable to open "C:\Program Files\Exchsrvr\Mailroot\vsi
| > | 1\BadMail\000cb3441092610200500000026.BAD" - skipped.
| > | Reason: Access is denied.
| > |
| > |
| > | Warning: Unable to open "C:\Program Files\Exchsrvr\Mailroot\vsi
| > | 1\BadMail\000da4153071910200500000009.BAD" - skipped.
| > | Reason: Access is denied.
| > |
| > |
| > | Warning: Unable to open "C:\Program Files\Exchsrvr\Mailroot\vsi
| > | 1\BadMail\000da42411117112005000000E2.BAD" - skipped.
| > | Reason: Access is denied.
| > |
| > |
| > | Warning: Unable to open "C:\Program Files\Exchsrvr\Mailroot\vsi
| > | 1\BadMail\000ea36110918112005000000E7.BAD" - skipped.
| > | Reason: Access is denied.
| > |
| > |
| > | Warning: Unable to open "C:\Program Files\Exchsrvr\Mailroot\vsi
| > | 1\BadMail\000fa175800051120050000007C.BAD" - skipped.
| > | Reason: Access is denied.
| > |
| > |
| > | Warning: Unable to open "C:\Program Files\Exchsrvr\Mailroot\vsi
| > | 1\BadMail\00119050508121020050000000B.BAD" - skipped.
| > | Reason: Access is denied.
| > |
| > |
| > | Warning: Unable to open "C:\Program Files\Exchsrvr\Mailroot\vsi
| > | 1\BadMail\001193438091510200500000025.BAD" - skipped.
| > | Reason: Access is denied.
| > |
| > |
| > | Warning: Unable to open "C:\Program Files\Exchsrvr\Mailroot\vsi
| > | 1\BadMail\00119413600021120050000005C.BAD" - skipped.
| > | Reason: Access is denied.
|

.

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