Re: Exch2K3 OWA & RWW "Loading..." issue

Chace,

See replies inline.


chace zhang wrote:
In order to further analysis, please let me know the following info:

1. Do you have ISA Server in your structure?

No ISA, we're using SBS 2003 Standard Edition.


2. On the remote site, make sure TCP outbound traffic for 80, 443, 444 and
4125 are allowed

No outbound traffic is blocked. Additionally, as I wrote, we have an
instance of a single computer able to successfully use the OWA Premium
Client. The other computers can not.


3. Windows Firewall does not block TCP outbound traffic for 80, 443, 444
and 4125

Nope..


4. No third-party AV and firewall software intervention.

We've tried on McAfee ViruScan Enterprise, as well as an Avast
Professional protected workstation. None have 3rd party firewalls. It's
not a connectivity issue, like I said. We can telnet to port 443 for
out SSL/FBA website, as well as navigate there with IE6.


5. No Spyware Adware program intervention

Windows Defender Beta 2 on all workstations, for what it's worth.


6. Clean IE cache.

Tried it.


7. Use cleanboot. Msconfig command through command prompt

I'm not familiar with "cleanboot."


8. Set a new workstation (clean installed) and see if the issue could be
reproduced to narrow down the issue.

Again, we've got a workstation to connect. All others do not.


Based on my knowledge, the problem could be caused by the network
configurations or third-party software. I would like to give you the
following action plan:

A. Please rerun CEICW ...[truncated]

I've ruled out a server configured issue as we have a Windows XP Home
Edition (not domain joined) that connects properly to OWA Premium.


B. If the Trend Micro anti-virus software is installed on the SBS server...[truncated]

Nope.


At the server side:
1. Apply 831464:> 2. Clear the IIS server files follow these steps:> 3. Go to a command prompt, type "iisreset".

Tried this.


At the client side:

1. Go to Tools -> Internet Options

2. Select Delete Files, check "Delete all offline files" and click OK to
confirm that you want to delete the content.

Tried that.


Reset all settings of IE
==============
1. Delete the downloaded objects
1) Open Internet Explorer
2) Click Tools, click Internet Options and click settings button in the
General tab.
3) Press View Objects.
4) Remove all the Objects there.

Tried it.


2. Remove the Plug-Ins in Internet Explorer
1) Close all the Internet Explorer windows.
2) Open a Windows Explorer window by right Click My Computer and choose
Explore.
3) Locate the following folder:
C:\Program Files\Internet Explorer\PLUGINS
4) Remove all the files in this folder.
Note: You may also move them to another folder.

Tried this one.


3. Delete SoftwareDistribution folder
1) Stop Automatic Updates service.
a. Click Start, click Run, type services.msc.
b. In the right pane, stop the Automatic Updates service.
2) Delete C:\Windows\SoftwareDistribution folder.
3) Test the issue again.

I have not tried this. Will report back.


4. Reset all settings of Internet Explorer
1) Under the General tab, click Clear history button.
2) Under the Security tab, click "Default Level" for each security zone:
"Internet"
"Local intranet"
"Trusted sites"
"Restricted sites"
3) Under the Content tab. Under Content Advisor the button default is
"Enable..."
Click on "Clear SSL" under Certificates, and click on "OK."
4) Under "Local Area Network (LAN) settings" click on the "LAN Settings..."
button - remove all checkmarks and settings unless actually required to use
a proxy and close the window
5) Under the Programs tab, click Reset Web Settings.

Tried all except 3 and 5..

6) Under the Advanced tab, click Restore Defaults button.
Under Browsing put a checkmark into or remove the checkmark from "Enable
third-party browser extensions (requires restart)".

You're suggesting I "reverse" this setting, no? I can try that if you
like.

7) Click on "Apply", then "OK"
8) Close Internet Explorer and restart the computer.

5. Disable all third party Add-ons
1) Open Internet Explorer.
2) Click Tools to select Manage Add-ons.
3) Disable all third party Add-ons.

Tried this.


I really think I'm off track with most of these steps. If you know of
any Group Policy Object settings that potentially cause this symptom,
do tell.

Thanks.

.