RE: I can't run the routing and remote access wizard

Tech-Archive recommends: Fix windows errors by optimizing your registry

hello Jenny

Since i sent you the emails - hope you received them - I have run a registry
check sfc /scannow and then I came home. I can now access the computer
remotely, but the active directory is now missing. I want to restore system
files. I don't think I can do that remorely, so please email or post here (or
both!) details of how to restore system files that have the active directory
that works, not the latest one that was fouled up by Microsoft security
Wizard.
Hope you haven't spent a long time looking thru those files I sent. i think
we may be near sorting this out if we can resotore active directory. Once it
is restored, is there any way to prevent ANYONE from EVER runnning the
windows 2003 prgrams that mess up server 2003?

best wishes

nigel

""Jenny wu [MSFT]"" wrote:

Hi Negil,

Thanks for your update. I appreciate your time and efforts to the issue.

Now please help me collect the following information for analyze the issue:

1. Please capture a screen shot after you open IE to input URL:
http://localhost on the server box.

2. Please capture a screen shot after you click the link of Network
Configuration Wizard.

3. Please capture a screen shot after you click the link of My Company's
Internal Web Page.

4. Please run command "nslookup" (without quotation mark), and then enter
"companyweb" (without quotation mark), will it be resolved to the internal
IP address of the SBS Server? Please paste the output in the newsgroup or
mail it to me.

5. Please enable IIS logging and reproduced the issue and collect IIS log
and IIS metabase for analyze:

-To enable IIS log:

a. Open IIS MMC, right click Default Web Site and then click Properties.
b. Click Website tab and then check Enable logging.
c. Stop the Default Website and rename the existing IIS log files under
C:\WINDOWS\system32\LogFiles.
d. Restart the Default Website and then reproduce the problem.
e. Wait about 15 minutes, then go to the following folder:
C:\WINDOWS\system32\LogFiles and send them to me.

-To collect the IIS Metabase:

a. Download the IIS Resource Kit tools from the following page:
http://www.microsoft.com/downloads/details.aspx?FamilyId=56FC92EE-A71A-4C73-
B628-ADE629C89499&displaylang=en
b. Install it, run MBExplorer (Metabase Explorer)
c. Right click the "LM" node and choose "Export to file".
d. Specify a file name, specify the password and finish the export.
e. Send the file and the password to me.

6. Please export the registry keys as .reg format file and send to me for
analyze:

Please open the Registry Editor, locate the registry key:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\SmallBusinessServer\

And right click it to choose export item to export the keys.

Please compress all files and mail them to my working mailbox:
v-yanniw@xxxxxxxxxxxxx

I appreciate your time. I am glad to be further assistance to you.

Have a nice day!

Sincerely,

Jenny Wu
Microsoft CSS Online Newsgroup Support
Get Secure! - www.microsoft.com/security
======================================================
This newsgroup only focuses on SBS technical issues. If you have issues
regarding other Microsoft products, you'd better post in the corresponding
newsgroups so that they can be resolved in an efficient and timely manner.
You can locate the newsgroup here:
http://www.microsoft.com/communities/newsgroups/en-us/default.aspx

When opening a new thread via the web interface, we recommend you check the
"Notify me of replies" box to receive e-mail notifications when there are
any updates in your thread. When responding to posts via your newsreader,
please "Reply to Group" so that others may learn and benefit from your
issue.

Microsoft engineers can only focus on one issue per thread. Although we
provide other information for your reference, we recommend you post
different incidents in different threads to keep the thread clean. In doing
so, it will ensure your issues are resolved in a timely manner.

For urgent issues, you may want to contact Microsoft CSS directly. Please
check http://support.microsoft.com for regional support phone numbers.

Any input or comments in this thread are highly appreciated.
======================================================
This posting is provided "AS IS" with no warranties, and confers no rights.

--------------------
Thread-Topic: I can't run the routing and remote access wizard
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From: =?Utf-8?B?TmlnZWwuVUsu?= <NigelUK@xxxxxxxxxxxxxxxxxxxxxxxxx>
References: <E7AC9E84-8F23-4FF5-B196-A8DB5C6007CE@xxxxxxxxxxxxx>
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<BB2EA8EE-7473-420C-8E3F-1B2C17DC834C@xxxxxxxxxxxxx>
<gCgvqODpGHA.2028@xxxxxxxxxxxxxxxxxxxxx>
Subject: RE: I can't run the routing and remote access wizard
Date: Tue, 11 Jul 2006 04:55:02 -0700
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Hello Jenny. thank you for helping me.
I have run the updates / fixes you mentioned.
Both CEICW and RRAwiz run successfully now.
ServicePackNumber in the registry is 1

The default website now shows up on my IE browser on this server as
http://companyweb.
When I click on that page the link to My Company's Internal Web Page, the
page does not change.
When I click on the link to Network Configuration Wizard, the page changes
to: https://companyweb:444/default.asp - the companyweb home page
the same home page shows when I go back to http://companyweb/ and click on
the link to Information and Answers.

In IIS, the web sites listed are:
Description Id State Host header I P address

Port SSL Port
Default Web site 1 Running "All
Unassigned" 80 443
Microsoft Sharepoint Ad... 2 Running "All
Unassigned" 4255
Sharepoint Central Adm... 3 Running "All
Unassigned"
8081
companyweb 4 Running companyweb "All Unassigned" 80

444

I presume these are mixed up but I don't know how to straighten them out.

regards

Nigel






""Jenny wu [MSFT]"" wrote:

Hi Negil,

Thanks for your update.

I am sorry for the delayed response due to weekend. Please understand
that
the newsgroups are staffed weekdays by Microsoft Support professionals
to
answer your systems and applications questions. Your understanding is
greatly appreciated!

Let us perform the following tests to isolate the issue:

1. Please check the following registry key to identify the current
service
pack status. Please open 'regedit' program, navigate to the following
registry:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\SmallBusinessServer\ServicePackNumber

If the value of the key is '1', it reveals the server is at SP1 level.
What
is value on your server?

2. After the SBS 2003 SP1 applied, have you re-run the CEICW wizard to
refresh the network connection configuration? If not, please re-run the
CEICW wizard to see if the issue resolved.

825763 How to configure Internet access in Windows Small Business Server
2003
http://support.microsoft.com/?id=825763

3. Have you applied the following updates on the server box? If not,
please
try to apply the hotfix 898060 to see if it helps.

898060 Installing security update MS05-019 or Windows Server 2003
Service
Pack
http://support.microsoft.com/?id=898060

And also more information is addressed in the following article, you can
check it:
Some firewalls may reject network traffic that originates from Windows
Server 2003 Service Pack 1-based computers
http://support.microsoft.com/?id=899148

Additionally please help me collect some information to isolate the
issue:

1. What is the exact error message you received while accessing
companyweb
site in IE? Please capture a screen shot of the error message and send
to
my working mailbox: v-yanniw@xxxxxxxxxxxxx

2. Do all users in LAN can not access the companyweb site from their
computers? Do they receive the same error message with yours?

3. What is the meaning of "some clients cannot log on"? Do you mean that
some users can not logon the companyweb site or domain? What is the
detail
symptom? Please describe more detail about the situation. If there is
error
message received, please also capture a screen shot of the error message
and send to me.

4. What is the exact error message when users try to setup RDP? Please
capture a screen shot of the error message and send to my working
mailbox:
v-yanniw@xxxxxxxxxxxxxx

5. Can you setup RDP from one client computer to the SBS server box? Can
you setup RDP from the SBS server box to any client computer?

6. Please collect the following log files:

a. All files under the folder:
C:\Program Files\Microsoft Windows Small Business Server\Support

b. All files under the folder:
C:\Program Files\Microsoft Integration\Windows Small Business Server
2003\Logs

C. Please save the Application and System log files as .evt format and
send
to me.

Please compress all files and send to my working mailbox:
v-yanniw@xxxxxxxxxxxxx

Note: If the log files are too big, please split to smaller attachments
with several email so that it can not be blocked by email server due to
big
size.

I appreciate your time.

Have a nice day!

Sincerely,

Jenny Wu
Microsoft CSS Online Newsgroup Support
Get Secure! - www.microsoft.com/security
======================================================
This newsgroup only focuses on SBS technical issues. If you have issues
regarding other Microsoft products, you'd better post in the
corresponding
newsgroups so that they can be resolved in an efficient and timely
manner.
You can locate the newsgroup here:
http://www.microsoft.com/communities/newsgroups/en-us/default.aspx

When opening a new thread via the web interface, we recommend you check
the
"Notify me of replies" box to receive e-mail notifications when there
are
any updates in your thread. When responding to posts via your
newsreader,
please "Reply to Group" so that others may learn and benefit from your
issue.

Microsoft engineers can only focus on one issue per thread. Although we
provide other information for your reference, we recommend you post
different incidents in different threads to keep the thread clean. In
doing
so, it will ensure your issues are resolved in a timely manner.

For urgent issues, you may want to contact Microsoft CSS directly.
Please
check http://support.microsoft.com for regional support phone numbers.

Any input or comments in this thread are highly appreciated.
======================================================
This posting is provided "AS IS" with no warranties, and confers no
rights.

--------------------
Thread-Topic: I can't run the routing and remote access wizard
thread-index: AcahvrGcxR7KzpkcQRm89OrCoQxdag==
X-WBNR-Posting-Host: 213.130.156.74
.

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