RE: backup not starting

Hi Cian,

Thanks for your information. I appreciate your time and efforts to the
issue.

Let us follow the steps below the trouble shoot the issue:

I. Have you applied the following two hotfixes 831664 and 840754on the SBS
server box? If not, please apply them and test the issue again.

Please go to the following link to download the hotfix and install it:
Windows Small Business Server 2003: KB 831664
http://www.microsoft.com/downloads/details.aspx?amp;amp;displaylang=en&famil
yid=776e1f61-0c9d-43ac-9936-49154995f596&displaylang=en

More detail information is addressed in the following articles:
"The requested media failed to mount" error message when you try to perform
a backup in Windows SBS 2003
http://support.microsoft.com/kb/831664

Backups on Windows Small Business Server 2003 may use more backup media
space than expected
http://support.microsoft.com/kb/840754

A scheduled backup task unexpectedly quits in Windows Server 2003 when the
backup tape is full
http://support.microsoft.com/kb/829591

II. If the issue persists, please manually clean the tape driver, and then
go to RSM to mark the tape as 'Clean'. Can the backup wizard run
successfully then?

III. If the issue still occurs, please refer to the following steps to
prepare the tap driver and then test the issue again:

1. Under Computer Management, expand Storage, expand Removable Storage, and
then click Media.

2. Insert a tape into the tape drive. RSM reads the tape, and then displays
the tape in the right pane.

3. In the right pane, right-click the tape, and then click Free to remove
data from the tape and mark it as free. You can monitor the work queue for
the operation to make sure the operation is finished, or you can wait for
the state to change to Idle and Usage to change to "Free."

4. After the tape is labeled as "free media," you can eject the tape by
right-clicking the tape and then clicking Eject. The Eject Wizard starts
and moves the tape to the off-line media library.

- Labeling the Tapes

After you prepare the tapes, use Ntbackup to write a Microsoft Tape Format
(MTF) label. Use a name that describes the contents of the tape. After this
is accomplished, you can schedule Ntbackup to use that tape over and over
again, by specifying the same media label name.

Use the following steps to label each tape that you want Ntbackup to be
able to reuse.

[Note] This operation writes a unique MTF label on each tape. Make sure
that each tape has a unique name, even if you rotate different sets of
tapes (weekly).

1. Make sure that a prepared tape is in the stand-alone tape library.

2. Start Ntbackup, and then click Backup Wizard.

3. In the "What to Backup" dialog box, click "backup selected files,
drives, or network data".

4. In the "Items to Backup" dialog box, click a single folder on any local
drive.

5. In the "Where to Store the Backup" dialog box, under "backup media
type", click the tape drive, and in the "backup media" area, click "new
media".

6. In the "Completing the Backup Wizard" dialog box, click Advanced.

7. Continue through the screens until the Backup Label dialog box is
displayed. In this dialog box, you can change the Backup Label and Media
Label fields. The information in the Media Label field distinguishes one
tape from another. Change the Media Label field so that the field contains
meaningful information to represent a tape for each day of the week. The
example in this article uses unique names like Monday-Full, Tuesday-Full,
and so on (one for each day/tape).

8. Continue through the dialog boxes, and then start the backup process.
This backs up the single folder and writes a meaningful media label that
you can use from now on to schedule backups.

9. After the backup process finishes, quit Ntbackup.

10. If you now view Removable Storage Media, you see that the tape shows
"Application" under Usage. Right-click the tape to view its properties. If
you click the side tab, you see that the "identification label" field
contains the same name that you specified in step 7. That is the name you
want to use from now on, whenever you schedule a backup for that day's tape
and choose to rewrite the same label name.

11. Right-click the tape, click Eject, and then physically label the tape,
using the same label name that you specified during the backup.

And now try to backup with the SBS backup wizard, how about the result?

I appreciate your time. I am glad to be further assistance to you.

Have a nice day!

Sincerely,

Jenny Wu
Microsoft CSS Online Newsgroup Support
Get Secure! - www.microsoft.com/security
======================================================
This newsgroup only focuses on SBS technical issues. If you have issues
regarding other Microsoft products, you'd better post in the corresponding
newsgroups so that they can be resolved in an efficient and timely manner.
You can locate the newsgroup here:
http://www.microsoft.com/communities/newsgroups/en-us/default.aspx

When opening a new thread via the web interface, we recommend you check the
"Notify me of replies" box to receive e-mail notifications when there are
any updates in your thread. When responding to posts via your newsreader,
please "Reply to Group" so that others may learn and benefit from your
issue.

Microsoft engineers can only focus on one issue per thread. Although we
provide other information for your reference, we recommend you post
different incidents in different threads to keep the thread clean. In doing
so, it will ensure your issues are resolved in a timely manner.

For urgent issues, you may want to contact Microsoft CSS directly. Please
check http://support.microsoft.com for regional support phone numbers.

Any input or comments in this thread are highly appreciated.
======================================================
This posting is provided "AS IS" with no warranties, and confers no rights.
The partner mail content:
=====================
Hi Jenny

Thanks for your swift reply

Your understanding of the issue is correct

1. The tape drive is an EXABYTE VXA-2 SCSI TAPE DRIVE, it is not in the
HCL, I changed the drive all ready to a HCL compliant device and the result
is as before

2. Backing up files to the hard drive works fine but they also backup fine
to the tape drive when ntbackup is executed manually

3. The backup device has the latest version of drivers and software

4. I have tried a third party backup software and this works fine, but I
want to resolve the issue of why ntbackup will not work I have also
included a log from an exabyte tool for testing media to rule out any
complications with said media

Hope this helps

Best Regards

Cian Dirrane

=====================

--------------------
X-Tomcat-ID: 215979924
References: <46C22132-8A99-44BD-9F4A-55E7557C6710@xxxxxxxxxxxxx>
MIME-Version: 1.0
Content-Type: text/plain
Content-Transfer-Encoding: 7bit
From: v-yanniw@xxxxxxxxxxxxxxxxxxxx ("Jenny wu [MSFT]")
Organization: Microsoft
Date: Wed, 12 Jul 2006 11:56:25 GMT
Subject: RE: backup not starting
X-Tomcat-NG: microsoft.public.windows.server.sbs
Message-ID: <xTZe0oapGHA.4612@xxxxxxxxxxxxxxxxxxxxx>
Newsgroups: microsoft.public.windows.server.sbs
Lines: 120
Path: TK2MSFTNGXA01.phx.gbl
Xref: TK2MSFTNGXA01.phx.gbl microsoft.public.windows.server.sbs:280752
NNTP-Posting-Host: tomcatimport2.phx.gbl 10.201.218.182

Hi Criand,

Thanks for using the SBS newsgroup.

From your description, I understand the issue is that the backup wizard
can
not work properly however the NTbackup can run successfully. If I am off
base, please don't hesitate to let me know.

Before we go any further, please kindly help me collect the following
information to isolate the issue so that it can be resolved in more
efficient manner.

1. What is the exact brand of the backup device? Please first make sure
that this is a Windows Server 2003 compatible device. You can check the
Microsoft HCL list in the following web site:

http://www.microsoft.com/hcl

If it is not list in Microsoft HCL list, please try to change another
compatible device to test the issue, what is the result?

2. Please try to backup some files to a local hard disk with the SBS
backup
wizard, what is the result?

3. Please update the backup device driver to the latest to see if it
helps.
Please note: do not use Windows build-in driver.

4. Please help me collect the following log files for analyze:

1). Please save the Application and System log files as .evt format and
send to my working mailbox:v-yanniw@xxxxxxxxxxxxxx

2). The Backupxx.log files in the folder ''C:\Documents and Settings\SBS
Backup User\Local Settings\Application Data\Microsoft\Windows
NT\NTBackup\data''.

Note: Before reproduce the problem, please open NTBACKUP, click
"Tools"->"Options" and then check "Detailed" on the "Backup Log" tab. Then
reproduce this issue wait some minutes and send the backup log to my
working mailbox:v-yanniw@xxxxxxxxxxxxx (Tools->Report).

3). The Sbsbackuplog0x.log files which can be located under the folder
''%sbsprogramdir%\Support\Backup Logs''.

Please compress all files to a ZIP file, and then send it to me at
v-yanniw@xxxxxxxxxxxxx for analysis.

I appreciate your time. I am happy to be of assistance to you and look
forward to your reply.

Have a nice day!

Sincerely,

Jenny Wu
Microsoft CSS Online Newsgroup Support
Get Secure! - www.microsoft.com/security
======================================================
This newsgroup only focuses on SBS technical issues. If you have issues
regarding other Microsoft products, you'd better post in the corresponding
newsgroups so that they can be resolved in an efficient and timely manner.
You can locate the newsgroup here:
http://www.microsoft.com/communities/newsgroups/en-us/default.aspx

When opening a new thread via the web interface, we recommend you check
the
"Notify me of replies" box to receive e-mail notifications when there are
any updates in your thread. When responding to posts via your newsreader,
please "Reply to Group" so that others may learn and benefit from your
issue.

Microsoft engineers can only focus on one issue per thread. Although we
provide other information for your reference, we recommend you post
different incidents in different threads to keep the thread clean. In
doing
so, it will ensure your issues are resolved in a timely manner.

For urgent issues, you may want to contact Microsoft CSS directly. Please
check http://support.microsoft.com for regional support phone numbers.

Any input or comments in this thread are highly appreciated.
======================================================
This posting is provided "AS IS" with no warranties, and confers no rights.

--------------------
Thread-Topic: backup not starting
thread-index: Acak+tPbHbjB61h7QzaUZdpe+kjpkw==
X-WBNR-Posting-Host: 83.147.170.218
From: =?Utf-8?B?Q2lhbmQ=?= <Ciand@xxxxxxxxxxxxxxxxxxxxxxxxx>
Subject: backup not starting
Date: Tue, 11 Jul 2006 08:01:02 -0700
Lines: 13
Message-ID: <46C22132-8A99-44BD-9F4A-55E7557C6710@xxxxxxxxxxxxx>
MIME-Version: 1.0
Content-Type: text/plain;
charset="Utf-8"
Content-Transfer-Encoding: 7bit
X-Newsreader: Microsoft CDO for Windows 2000
Content-Class: urn:content-classes:message
Importance: normal
Priority: normal
X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.1830
Newsgroups: microsoft.public.windows.server.sbs
Path: TK2MSFTNGXA01.phx.gbl
Xref: TK2MSFTNGXA01.phx.gbl microsoft.public.windows.server.sbs:280486
NNTP-Posting-Host: TK2MSFTNGXA01.phx.gbl 10.40.2.250
X-Tomcat-NG: microsoft.public.windows.server.sbs

hi

im using sbs 2003 with an excbyte vxa-2 scsi backup device, ntbackup will
not backup automatically when you run backup now from server managment it
goes as far as loading media and then closes down, if you run ntbackup
manually it completes the backup no problem, all hotfixes and updates are
applied to server, all services are running

any help would be appreciated

regards






.

Relevant Pages

  • Re: Backup Runner Problems
    ... SBS ROCKS ... > Device Manager) was not being recognised by the backup application. ... > this time the error message was "The Media failed to mount". ... > File - it shows to me how little I know about tape backup! ...
    (microsoft.public.windows.server.sbs)
  • RE: Backups Failing with error code 0X80070458
    ... In the backup log, I found "Unable to detect tape drive or tape ... The problem may cause be caused by backup device. ... uninstall drivers for any removable storage devices (USB Hard Drives, ... different media block sizes. ...
    (microsoft.public.windows.server.sbs)
  • Re: Tape Drive issue
    ... Clean the tape, and then go to RSM to mark the tape as 'Clean'. ... This operation writes a "free media" label on each tape. ... Ntbackup can use only prepared tapes during a backup session. ...
    (microsoft.public.windows.server.sbs)
  • RE: NT Backup
    ... I understand that you can not do backup task using ... This operation writes a "free media" label on each tape. ...
    (microsoft.public.windows.server.sbs)
  • Re: Backup failed event:
    ... 1.There is actually no tape in the tape device and it is not correctly ... Please checked the HCL list for DLT backup device from our HCL ... your backup media. ... This operation writes a "free media" label on each tape. ...
    (microsoft.public.windows.server.sbs)