RE: I can't run the routing and remote access wizard

Hi Negil,

Thanks for your update. I appreciate your time and efforts to the issue.

Now please help me collect the following information for analyze the issue:

1. Please capture a screen shot after you open IE to input URL:
http://localhost on the server box.

2. Please capture a screen shot after you click the link of Network
Configuration Wizard.

3. Please capture a screen shot after you click the link of My Company's
Internal Web Page.

4. Please run command "nslookup" (without quotation mark), and then enter
"companyweb" (without quotation mark), will it be resolved to the internal
IP address of the SBS Server? Please paste the output in the newsgroup or
mail it to me.

5. Please enable IIS logging and reproduced the issue and collect IIS log
and IIS metabase for analyze:

-To enable IIS log:

a. Open IIS MMC, right click Default Web Site and then click Properties.
b. Click Website tab and then check Enable logging.
c. Stop the Default Website and rename the existing IIS log files under
C:\WINDOWS\system32\LogFiles.
d. Restart the Default Website and then reproduce the problem.
e. Wait about 15 minutes, then go to the following folder:
C:\WINDOWS\system32\LogFiles and send them to me.

-To collect the IIS Metabase:

a. Download the IIS Resource Kit tools from the following page:
http://www.microsoft.com/downloads/details.aspx?FamilyId=56FC92EE-A71A-4C73-
B628-ADE629C89499&displaylang=en
b. Install it, run MBExplorer (Metabase Explorer)
c. Right click the "LM" node and choose "Export to file".
d. Specify a file name, specify the password and finish the export.
e. Send the file and the password to me.

6. Please export the registry keys as .reg format file and send to me for
analyze:

Please open the Registry Editor, locate the registry key:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\SmallBusinessServer\

And right click it to choose export item to export the keys.

Please compress all files and mail them to my working mailbox:
v-yanniw@xxxxxxxxxxxxx

I appreciate your time. I am glad to be further assistance to you.

Have a nice day!

Sincerely,

Jenny Wu
Microsoft CSS Online Newsgroup Support
Get Secure! - www.microsoft.com/security
======================================================
This newsgroup only focuses on SBS technical issues. If you have issues
regarding other Microsoft products, you'd better post in the corresponding
newsgroups so that they can be resolved in an efficient and timely manner.
You can locate the newsgroup here:
http://www.microsoft.com/communities/newsgroups/en-us/default.aspx

When opening a new thread via the web interface, we recommend you check the
"Notify me of replies" box to receive e-mail notifications when there are
any updates in your thread. When responding to posts via your newsreader,
please "Reply to Group" so that others may learn and benefit from your
issue.

Microsoft engineers can only focus on one issue per thread. Although we
provide other information for your reference, we recommend you post
different incidents in different threads to keep the thread clean. In doing
so, it will ensure your issues are resolved in a timely manner.

For urgent issues, you may want to contact Microsoft CSS directly. Please
check http://support.microsoft.com for regional support phone numbers.

Any input or comments in this thread are highly appreciated.
======================================================
This posting is provided "AS IS" with no warranties, and confers no rights.

--------------------
Thread-Topic: I can't run the routing and remote access wizard
thread-index: Acak4NdqW+kGgs8UTnGiGJxD7TsdTg==
X-WBNR-Posting-Host: 213.130.156.74
From: =?Utf-8?B?TmlnZWwuVUsu?= <NigelUK@xxxxxxxxxxxxxxxxxxxxxxxxx>
References: <E7AC9E84-8F23-4FF5-B196-A8DB5C6007CE@xxxxxxxxxxxxx>
<JcfOBlNoGHA.2024@xxxxxxxxxxxxxxxxxxxxx>
<BB2EA8EE-7473-420C-8E3F-1B2C17DC834C@xxxxxxxxxxxxx>
<gCgvqODpGHA.2028@xxxxxxxxxxxxxxxxxxxxx>
Subject: RE: I can't run the routing and remote access wizard
Date: Tue, 11 Jul 2006 04:55:02 -0700
Lines: 339
Message-ID: <E498F495-05D6-4E4E-9AA1-F7D93FD96831@xxxxxxxxxxxxx>
MIME-Version: 1.0
Content-Type: text/plain;
charset="Utf-8"
Content-Transfer-Encoding: 7bit
X-Newsreader: Microsoft CDO for Windows 2000
Content-Class: urn:content-classes:message
Importance: normal
Priority: normal
X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.1830
Newsgroups: microsoft.public.windows.server.sbs
Path: TK2MSFTNGXA01.phx.gbl
Xref: TK2MSFTNGXA01.phx.gbl microsoft.public.windows.server.sbs:280462
NNTP-Posting-Host: TK2MSFTNGXA01.phx.gbl 10.40.2.250
X-Tomcat-NG: microsoft.public.windows.server.sbs

Hello Jenny. thank you for helping me.
I have run the updates / fixes you mentioned.
Both CEICW and RRAwiz run successfully now.
ServicePackNumber in the registry is 1

The default website now shows up on my IE browser on this server as
http://companyweb.
When I click on that page the link to My Company's Internal Web Page, the
page does not change.
When I click on the link to Network Configuration Wizard, the page changes
to: https://companyweb:444/default.asp - the companyweb home page
the same home page shows when I go back to http://companyweb/ and click on
the link to Information and Answers.

In IIS, the web sites listed are:
Description Id State Host header I P address

Port SSL Port
Default Web site 1 Running "All
Unassigned" 80 443
Microsoft Sharepoint Ad... 2 Running "All
Unassigned" 4255
Sharepoint Central Adm... 3 Running "All
Unassigned"
8081
companyweb 4 Running companyweb "All Unassigned" 80

444

I presume these are mixed up but I don't know how to straighten them out.

regards

Nigel






""Jenny wu [MSFT]"" wrote:

Hi Negil,

Thanks for your update.

I am sorry for the delayed response due to weekend. Please understand
that
the newsgroups are staffed weekdays by Microsoft Support professionals
to
answer your systems and applications questions. Your understanding is
greatly appreciated!

Let us perform the following tests to isolate the issue:

1. Please check the following registry key to identify the current
service
pack status. Please open 'regedit' program, navigate to the following
registry:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\SmallBusinessServer\ServicePackNumber

If the value of the key is '1', it reveals the server is at SP1 level.
What
is value on your server?

2. After the SBS 2003 SP1 applied, have you re-run the CEICW wizard to
refresh the network connection configuration? If not, please re-run the
CEICW wizard to see if the issue resolved.

825763 How to configure Internet access in Windows Small Business Server
2003
http://support.microsoft.com/?id=825763

3. Have you applied the following updates on the server box? If not,
please
try to apply the hotfix 898060 to see if it helps.

898060 Installing security update MS05-019 or Windows Server 2003
Service
Pack
http://support.microsoft.com/?id=898060

And also more information is addressed in the following article, you can
check it:
Some firewalls may reject network traffic that originates from Windows
Server 2003 Service Pack 1-based computers
http://support.microsoft.com/?id=899148

Additionally please help me collect some information to isolate the
issue:

1. What is the exact error message you received while accessing
companyweb
site in IE? Please capture a screen shot of the error message and send
to
my working mailbox: v-yanniw@xxxxxxxxxxxxx

2. Do all users in LAN can not access the companyweb site from their
computers? Do they receive the same error message with yours?

3. What is the meaning of "some clients cannot log on"? Do you mean that
some users can not logon the companyweb site or domain? What is the
detail
symptom? Please describe more detail about the situation. If there is
error
message received, please also capture a screen shot of the error message
and send to me.

4. What is the exact error message when users try to setup RDP? Please
capture a screen shot of the error message and send to my working
mailbox:
v-yanniw@xxxxxxxxxxxxxx

5. Can you setup RDP from one client computer to the SBS server box? Can
you setup RDP from the SBS server box to any client computer?

6. Please collect the following log files:

a. All files under the folder:
C:\Program Files\Microsoft Windows Small Business Server\Support

b. All files under the folder:
C:\Program Files\Microsoft Integration\Windows Small Business Server
2003\Logs

C. Please save the Application and System log files as .evt format and
send
to me.

Please compress all files and send to my working mailbox:
v-yanniw@xxxxxxxxxxxxx

Note: If the log files are too big, please split to smaller attachments
with several email so that it can not be blocked by email server due to
big
size.

I appreciate your time.

Have a nice day!

Sincerely,

Jenny Wu
Microsoft CSS Online Newsgroup Support
Get Secure! - www.microsoft.com/security
======================================================
This newsgroup only focuses on SBS technical issues. If you have issues
regarding other Microsoft products, you'd better post in the
corresponding
newsgroups so that they can be resolved in an efficient and timely
manner.
You can locate the newsgroup here:
http://www.microsoft.com/communities/newsgroups/en-us/default.aspx

When opening a new thread via the web interface, we recommend you check
the
"Notify me of replies" box to receive e-mail notifications when there
are
any updates in your thread. When responding to posts via your
newsreader,
please "Reply to Group" so that others may learn and benefit from your
issue.

Microsoft engineers can only focus on one issue per thread. Although we
provide other information for your reference, we recommend you post
different incidents in different threads to keep the thread clean. In
doing
so, it will ensure your issues are resolved in a timely manner.

For urgent issues, you may want to contact Microsoft CSS directly.
Please
check http://support.microsoft.com for regional support phone numbers.

Any input or comments in this thread are highly appreciated.
======================================================
This posting is provided "AS IS" with no warranties, and confers no
rights.

--------------------
Thread-Topic: I can't run the routing and remote access wizard
thread-index: AcahvrGcxR7KzpkcQRm89OrCoQxdag==
X-WBNR-Posting-Host: 213.130.156.74
From: =?Utf-8?B?TmlnZWwuVUsu?= <NigelUK@xxxxxxxxxxxxxxxxxxxxxxxxx>
References: <E7AC9E84-8F23-4FF5-B196-A8DB5C6007CE@xxxxxxxxxxxxx>
<JcfOBlNoGHA.2024@xxxxxxxxxxxxxxxxxxxxx>
Subject: RE: I can't run the routing and remote access wizard
Date: Fri, 7 Jul 2006 05:13:02 -0700
Lines: 179
Message-ID: <BB2EA8EE-7473-420C-8E3F-1B2C17DC834C@xxxxxxxxxxxxx>
MIME-Version: 1.0
Content-Type: text/plain;
charset="Utf-8"
Content-Transfer-Encoding: 7bit
X-Newsreader: Microsoft CDO for Windows 2000
Content-Class: urn:content-classes:message
Importance: normal
Priority: normal
X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.1830
Newsgroups: microsoft.public.windows.server.sbs
Path: TK2MSFTNGXA01.phx.gbl
Xref: TK2MSFTNGXA01.phx.gbl microsoft.public.windows.server.sbs:279749
NNTP-Posting-Host: TK2MSFTNGXA01.phx.gbl 10.40.2.250
X-Tomcat-NG: microsoft.public.windows.server.sbs

Hello Jenny

Since I sent the message I have re-installed windows server sp1 and w
sbs
sp1 and the rras wiz now runs.
Now I cannot view the companyweb site in my browser, and some clients
cannot
log on and no-one can connect via remote desktop.

Please advise me what changes are still needed.

Thanks

nigel

""Jenny wu [MSFT]"" wrote:

Hi Negil,

Thanks for posting here.

From your description, I understand the issue is that you failed to
run
RRAS wizard. And there is error message showed as follows:

*** Getting the GUID of the private NIC returned ERROR 80070490
Private
NIC
Guid is Specifying error location returned OK
*** CRRASCommit::CommitRRAS returned ERROR 80070490
*** CRRASCommit::CommitEx returned ERROR 80070490

If I am off base, please don't hesitate to let me know.

This indicates that the wizard failed when trying to read the private
NIC
GUID. I would like to know if you can run the "Connect to the
Internet"
wizard successfully. Please do it and let me know the result.

Based on the error log, we need to check if the contents in the
following
registry keys are valid:



"HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\SmallBusinessServer\Connectivity\ICW"

Note: Especially the Last_1st_Nic_Guid & Last_2nd_Nic_Guid



"HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\Inter
face"

Please also ensure there is not duplicated above registry keys in
registry
Editor.

Generally, if the Last_1st_Nic_Guid & Last_2nd_Nic_Guid does not
match
the
interface GUID under


HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\Interf
ace, this issue will occur. If you cannot determine it, please do the
following and provide me with the log files. I will help you to have
a
check. To do so:

1. Open Registry Editor by clicking Start -> Run, type REGEDIT and
click
OK.

2. Go to


HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\SmallBusinessServer\Connectivity\ICW

3. Right click the ICW key, select Export, save it as .reg file.

4. Go to


HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\Interf
ace

5. Right click the Interface key, select Export, save it as .reg file.

6. Rename the two .reg files to .old and email them to me.

7. Run "Connect to the Internet" wizard under the Server
Management\Internet and E-mail and let me know if it works fine. If
failed,
please mail me the icwlog.txt under the folder:

C:\Program Files\Microsoft Windows Small Business
Server\Support\icwlog.txt

8. Please run command "ipconfig /all" (no quotation marks) on the
server
box and mail me the output.

Please compress all files and send to my working mailbox:
v-yanniw@xxxxxxxxxxxxx

I appreciate your time. I am happy to be of assistance to you and
look
forward to your reply.


Have a nice day!

Sincerely,

Jenny Wu
Microsoft CSS Online Newsgroup Support
Get Secure! - www.microsoft.com/security
======================================================
This newsgroup only focuses on SBS technical issues. If you have
issues
regarding other Microsoft products, you'd better post in the
corresponding
newsgroups so that they can be resolved in an efficient and timely
manner.
You can locate the newsgroup here:
http://www.microsoft.com/communities/newsgroups/en-us/default.aspx

When opening a new thread via the web interface, we recommend you
check
the
"Notify me of replies" box to receive e-mail notifications when there
are
any updates in your thread. When responding to posts via your
newsreader,
please "Reply to Group" so that others may learn and benefit from
your
issue.

Microsoft engineers can only focus on one issue per thread. Although
we
provide other information for your reference, we recommend you post
different incidents in different threads to keep the thread clean. In
doing
so, it will ensure your issues are resolved in a timely manner.

For urgent issues, you may want to contact Microsoft CSS directly.
Please
check http://support.microsoft.com for regional support phone numbers.

Any input or comments in this thread are highly appreciated.
======================================================
This posting is provided "AS IS" with no warranties, and confers no
rights.

--------------------
Thread-Topic: I can't run the routing and remote access wizard
thread-index: AcagGTjW7wBrzcFoSWmR4UhAUBK6wA==
X-WBNR-Posting-Host: 213.130.156.74
From: =?Utf-8?B?TmlnZWwuVUsu?= <NigelUK@xxxxxxxxxxxxxxxxxxxxxxxxx>
Subject: I can't run the routing and remote access wizard
Date: Wed, 5 Jul 2006 02:56:01 -0700
Lines: 36
Message-ID: <E7AC9E84-8F23-4FF5-B196-A8DB5C6007CE@xxxxxxxxxxxxx>
MIME-Version: 1.0
Content-Type: text/plain;
charset="Utf-8"
Content-Transfer-Encoding: 7bit
X-Newsreader: Microsoft CDO for Windows 2000
Content-Class: urn:content-classes:message
Importance: normal
Priority: normal
X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.1830
Newsgroups: microsoft.public.windows.server.sbs
Path: TK2MSFTNGXA01.phx.gbl
Xref: TK2MSFTNGXA01.phx.gbl
microsoft.public.windows.server.sbs:279203


.

Relevant Pages

  • Re: adprep not working on W2k server
    ... Microsoft CSS Online Newsgroup Support ... This newsgroup only focuses on SBS technical issues. ... you may want to contact Microsoft CSS directly. ... OS that is on the disc you would use to install the 2003 Server? ...
    (microsoft.public.windows.server.sbs)
  • Re: Problem with connect computer wizard
    ... Make sure the Windows XP client is pointing to the SBS 2003 server as ... Please collect the IIS metabase and the latest IIS log files further ... This newsgroup only focuses on SBS technical issues. ...
    (microsoft.public.windows.server.sbs)
  • RE: I cant run the routing and remote access wizard
    ... following white paper to get detail steps to restore the SBS server. ... This newsgroup only focuses on SBS technical issues. ... you may want to contact Microsoft CSS directly. ... I have run the updates / fixes you mentioned. ...
    (microsoft.public.windows.server.sbs)
  • Re: IIS Stopped working properly.
    ... I wonder if there is a problem in ISA Server. ... This newsgroup only focuses on SBS technical issues. ... If you have issues regarding other Microsoft products, you'd better post in the corresponding newsgroups so that they can be resolved in an efficient and timely manner. ... you may want to contact Microsoft CSS directly. ...
    (microsoft.public.windows.server.sbs)
  • Re: adprep not working on W2k server
    ... I called into MS Support today and it took 2.5 hours ... OS that is on the disc you would use to install the 2003 Server? ... This newsgroup only focuses on SBS technical issues. ... you may want to contact Microsoft CSS directly. ...
    (microsoft.public.windows.server.sbs)