RE: Routing and remote access wizard error. Please help



Hello Steven
many thanks for your help.
I have also had a reply from Jenny wu at MSFT and so I will wait for her
reply rather than send messages to both.

regards

Nigel

"Steven Zhu [MSFT]" wrote:

Hi,

Thanks for taking time to respond.

From your description, I understand that you cannot access the CompanyWeb
site and cannot connect remote desktop.

Based on the information I have now, Please help me collect the following
information in order to narrow down this issue:

1. Please let me know which error message you get in the browser when you
access the CompanyWeb and connect Terminal Server via remote desktop.

2. Please let me know this issue occurred on all workstations or some
specific workstations.

Also, please try the following steps to solve this issue:

I suggest you check Internet access setting on the Windows Small Business
Server 2003. For more information, please refer the following knowledge
base article:

How to configure Internet access in Windows Small Business Server 2003
http://support.microsoft.com/kb/825763/en-us

Also you can access the following third party article to double check
whether you are running CEICW wizard correctly:
http://www.smallbizserver.net/Articles/tabid/266/articleType/ArticleView/art
icleId/100/How-to-configure-the-server-for-Internet-access.aspx

NOTE: This response contains a reference to a third party World Wide Web
site. Microsoft is providing this information as a convenience to you.
Microsoft does not control these sites and has not tested any software or
information found on these sites; therefore, Microsoft cannot make any
representations regarding the quality, safety, or suitability of any
software or information found there. There are inherent dangers in the use
of any software found on the Internet, and Microsoft cautions you to make
sure that you completely understand the risk before retrieving any software
from the Internet.

Thanks and have a good day.

Best Regards,

Steven Zhu
MCSE
Microsoft Online Partner Support
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