RE: SBS 2003 Standard Restore from tape

HI,


Thank you for posting here.

To help me understand the problem better, please help to gather the
following information:

1. Do you use NTBackup or any other 3rd party software?

2. Which kind of backup type do you use, full, differential or increment?

3. Do you want to restore System stats or Data files?

4. Do you use the original Tape driver?

5. Is this the only tape driver on the server?

6. Does the problem occur with other tapes?

7. What is the error message when you catalog, please tell me
the info word for word or produce a screen capture of error interface:

a. Press Print Screen keys to capture a screen shot.

b. Click Start and Run, enter MSPAINT in the Open box, and then click OK.

c. Use Ctrl + V to paste the screen shot to the canvas.

d. In the File menu, save as a JPG file. Note: If there's no JPG option
available, please save as the BMP format instead.


I suggest you write protected the tapes before we perform restore. Then
follow the steps below.

1. Put the tapes back into the drive and receive an message "New Import
media has found"
" Do you want to allocate it. " or "You don''t want to Allocate it" "Make
Free space on the media"

2. Choose the option "Do you want to allocate it"

3. Select the check box.

4. This will populate the catalog so NT-Backup can read tapes.

5. After catalog has been populated NT-Backup is able to see the data under
restore tab.

6. Select the checkbox to restore the data and ran the restore wizard.

For more information, please refer to the following articles.

244923 Deleting Backup Catalog May Erase Backup Set Member Tapes
http://support.microsoft.com/?id=244923

244805 How to Restore Data from a Backup Set that Contains a Missing
http://support.microsoft.com/?id=244805

249120 How to Maintain Fully Populated Windows 2000 Backup Catalogs
http://support.microsoft.com/?id=249120

246179 Backup Does Not Re-tension all Tapes of a Multiple Tape Backup Set
http://support.microsoft.com/?id=246179

325832 Backup Catalogs Are Missing When You Run Multiple Instances of
http://support.microsoft.com/?id=325832


In addition, I would like to suggest that we perform the following steps
and see if the problem has been resolved:

1. I would like to suggest that we cleanly uninstall the other Backup
software such as Veritas Backup Exec as a test.

Based on my research, some third party backup tools may add filter drivers
into the systems and affect the Removable Storage Service to work
abnormally. We have fixed several similar issues by uninstalling other
backup software before

2. Create a clean RSM database:

- Stop the Removable Storage Service
- Move the files within %SystemRoot%\system32\NtmsData to another directory
- Restart the Removable Storage Service



Hope this helps, I look forward to hearing from you.



Best Regards,

Chace Zhang (MSFT)

Microsoft CSS Online Newsgroup Support

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--------------------
| Date: Thu, 06 Jul 2006 12:22:58 +1000
| From: Andrew Mallette <Andrewm270@xxxxxxx>
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Gecko/20040804 Netscape/7.2 (ax)
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| Xref: TK2MSFTNGXA01.phx.gbl microsoft.public.windows.server.sbs:279353
| X-Tomcat-NG: microsoft.public.windows.server.sbs
|
| Ok this will sound so ammaturish, but recently i've had a server die on
| me. I've got another server up and running and here is my delema. I can
| put a tape in the tape drive and it mounts ok and shows its online. But
| when i try to catalog the tape it fails to do so every time. It also
| apears ghosted, unselectable. I really need files off of these tapes but
| can't seem to get access to them.
| I backup religously but this is the first time i've had to restore
| files and i just can't seem to get it done. I know i'm tired so i might
| just be missing something right in front of me.
|

.

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