RE: User can't remove icons from desktop

Hi Jason,

Thank you for posting in SBS newsgroup.

If I understand properly, the issue to be: a user deletes an icon on the
desktop it appears again after the user logs on to the server again. If I
have misunderstood your concerns, please do not hesitate to let me know.

To narrow down the problem, would you please help me collect the following
information?

1. Are you using roaming profile?
2. Does the situation occur when the user delete all the icons on the
desktop?
3. Does the situation occur if you logon to the client PC using another
account?
4. Does the situation occur if the user logon to other PC?

If the user uses roaming profile, from the symptom, the cached user profile
on the server may not synchronize with the roaming profile. When the user
logs on to the server again, the unmodified roaming profile which includes
the desktop icon is copied to the cached profile on the server. As a
result, users noticed that deleted icons reappear.

Considering the current situation, let us check the following items:

Step 1: Check the roaming profile folder permission
---------------------------------------------
Firstly, let us check the permission of the roaming profile folder to
ensure that the user can update the profile properly.

1. Open Active Directory Users and Computers in SBS Server 2003, open the
user accounts to see if the profile path is set to correct path.
2. Open the Profile, and check the NTFS permission to make sure that the
user, SYSTEM, and administrators have Full Controller permission on their
folder.
3. Check the share permission to ensure that Everyone has Full Control
permission.

Step 2: Disable any additional applications and services
-----------------------------------------------
Based on my experience, some additional applications and services, such as
Anti-Virus and backup software, may interrupt the operation of roaming
profile upload. Please temporarily disable these services to see whether
this problem continues.

Step 3: Check if you have configured any group policy on server and local
PC to prevent user to delete the icons:

On server:

1. Expand Advanced Management | Group Policy Management | Forest | Domains
| Server name | Domain Controllers.
2. Right click Default Domain Controllers Policy and select Edit.
3. Expand User Configuration | Administrator Templates | Desktop | Active
Desktop.
4. Check if you have enabled Active Desktop and if you have configured
Prohibit deleting items.

On XP:

Run gpedit.msc and then also in the above path, check if you configured
that items.

I appreciate your time and look forward to hearing from you.

Best regards,

Crina Li (MSFT)

Microsoft CSS Online Newsgroup Support

Get Secure! - www.microsoft.com/security

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--------------------
| From: "jason" <jasonsantos-NOSPAM-@xxxxxxxxxxxxxxxxxxxx>
| Subject: User can't remove icons from desktop
| Date: Thu, 29 Jun 2006 17:15:56 -0400
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|
| Using SBS2003 SP1, XP2 workstations.
| One of my users can't remove icons from his desktop. He'll delete a few,
log
| off or reboot, and once he gets back in the icons are right back. But he
can
| add items to the desktop.
| When he logs off, there is a notice stating that it can't find the user's
| profile. I can view network shares from his pc, browse the net, etc.
I've
| found some userenv errors on his pc, but can't fix it, I don't know if
| that's what the problem is.
|
| If anyone has any pointers or suggestions, would greatly appreciate it.
|
| Thanks.
|
|
|

.

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