Re: Remote Desktop Problem
- From: v-crinal@xxxxxxxxxxxxxxxxxxxx ("Crina Li")
- Date: Thu, 29 Jun 2006 09:36:42 GMT
Hi,
Thanks for your update.
To narrow down the problem, would you please help me collect the following
information?
1. Does the problem occur to other Internet clients?
2. Run "telnet <your public FQDN or IP address> 3389" on the Internet
client, do you get a blank screen with a blinking cursor? If not, port 3389
is blocked somewhere.
3. Please also try to RDP to SBS from internal clients to see if it works.
4. If it is convenience, please connect a laptop to SBS external NIC and
then RDP to SBS, does it work?
Currently I suggest you install this hotfix which fixes some known
connectivity issues in SBS Server:
Installing security update MS05-019 or Windows Server 2003 Service Pack 1
may cause network connectivity between clients and servers to fail
http://support.microsoft.com/Default.aspx?id=898060
Then please strictly follow the following steps or KB to rerun the CEICW
Wizard. The wizard will help us automatically configure the internet
connection for the SBS Server:
1. Open Server Management, click To Do List, and then click Connect to the
Internet to launch CEICW.
2. On the Wizard, click Next until you see Firewall page.
3. Click to select Enable Firewall, and then click Next.
4. Select all options, and then click Next.
5. Click to select "Allow access to only the following web site services
from the Internet", and then select the websites that you need such as
Windows SharePoint Services intranet site, and then click Next.
6. Click Create a new Web server certificate and input your FQDN as the web
server certificate on Web server name column and then click Next.
7. Follow the instructions to finish the rest steps.
You may also refer to the following KB article:
825763 How to configure Internet access in Windows Small Business Server
2003
http://support.microsoft.com/?id=825763
Also I have seen many similar issues were caused by routers. Updating the
router firmware may help.
Thanks for your time and I look forward to hearing from you.
Best regards,
Crina Li (MSFT)
Microsoft CSS Online Newsgroup Support
Get Secure! - www.microsoft.com/security
=====================================================
This newsgroup only focuses on SBS technical issues. If you have issues
regarding other Microsoft products, you'd better post in the corresponding
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so, it will ensure your issues are resolved in a timely manner.
For urgent issues, you may want to contact Microsoft CSS directly. Please
check http://support.microsoft.com for regional support phone numbers.
Any input or comments in this thread are highly appreciated.
=====================================================
This posting is provided "AS IS" with no warranties, and confers no rights.
--------------------
| From: ashkaan57@xxxxxxxxxxx
| Newsgroups: microsoft.public.windows.server.sbs
| Subject: Re: Remote Desktop Problem
| Date: 28 Jun 2006 09:10:28 -0700
| Organization: http://groups.google.com
| Lines: 146
| Message-ID: <1151511028.236262.285460@xxxxxxxxxxxxxxxxxxxxxxxxxxxx>
| References: <1151379997.662317.87260@xxxxxxxxxxxxxxxxxxxxxxxxxxxx>
| <sC6clwomGHA.5184@xxxxxxxxxxxxxxxxxxxxx>
| NNTP-Posting-Host: 70.108.241.50
| Mime-Version: 1.0
| Content-Type: text/plain; charset="iso-8859-1"
| X-Trace: posting.google.com 1151511033 2837 127.0.0.1 (28 Jun 2006
16:10:33 GMT)
| X-Complaints-To: groups-abuse@xxxxxxxxxx
| NNTP-Posting-Date: Wed, 28 Jun 2006 16:10:33 +0000 (UTC)
| In-Reply-To: <sC6clwomGHA.5184@xxxxxxxxxxxxxxxxxxxxx>
| User-Agent: G2/0.2
| X-HTTP-UserAgent: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US;
rv:1.7.12) Gecko/20050915 Firefox/1.0.7,gzip(gfe),gzip(gfe)
| Complaints-To: groups-abuse@xxxxxxxxxx
| Injection-Info: i40g2000cwc.googlegroups.com; posting-host=70.108.241.50;
| posting-account=3hAtLwwAAADWjTWuDkRFaldPioBNaYQs
| Path:
TK2MSFTNGXA01.phx.gbl!TK2MSFTNGP01.phx.gbl!TK2MSFTFEEDS01.phx.gbl!newsfeed00
..sul.t-online.de!t-online.de!border2.nntp.dca.giganews.com!border1.nntp.dca.
giganews.com!nntp.giganews.com!postnews.google.com!i40g2000cwc.googlegroups.
com!not-for-mail
| Xref: TK2MSFTNGXA01.phx.gbl microsoft.public.windows.server.sbs:277990
| X-Tomcat-NG: microsoft.public.windows.server.sbs
|
|
| "Crina Li" wrote:
| > Hi,
| >
| > Thank you for posting in SBS newsgroup.
| >
| > From the description, do you mean you can not RDP to SBS from internal
| > clients or external clients?
| >
| > To narrow down the problem, would you please help me confirm the
following
| > infromation?
| >
| > 1. Double check if you have selected Allow users to connect remotely to
| > this computer on the Remote tab of properties of My Computer on SBS
server.
| > 2. Check if the user accounts are added to the Remote Users group of
SBS.
| > 3. Do you mean you are logging to SBS using Administrator account?
| > 4. What is the detailed error message when you RDP to SBS?
| > 5. Do you RDP to SBS through RWW?
| > 6. Does the situation occur if you RDP to SBS from internal PCs?
| > 7. Do you have ISA installed on SBS?
| >
| > More information:
| >
| > 886209 Users cannot connect to remote desktops by using the Windows
Small
| > http://support.microsoft.com/?id=886209
| >
| > 828053 ISA Server prevents connection to a remote desktop when you
connect
| > http://support.microsoft.com/?id=828053
| >
| > If you have any further questions or concern, please do not hesitate to
let
| > me know.
| >
| > I appreciate your time and look forward to hearing from you.
| >
| > Best regards,
| >
| > Crina Li (MSFT)
| >
| > Microsoft CSS Online Newsgroup Support
| >
| > Get Secure! - www.microsoft.com/security
| >
| > =====================================================
| > This newsgroup only focuses on SBS technical issues. If you have issues
| > regarding other Microsoft products, you'd better post in the
corresponding
| > newsgroups so that they can be resolved in an efficient and timely
manner.
| > You can locate the newsgroup here:
| > http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
| >
| > When opening a new thread via the web interface, we recommend you check
the
| > "Notify me of replies" box to receive e-mail notifications when there
are
| > any updates in your thread. When responding to posts via your
newsreader,
| > please "Reply to Group" so that others may learn and benefit from your
| > issue.
| >
| > Microsoft engineers can only focus on one issue per thread. Although we
| > provide other information for your reference, we recommend you post
| > different incidents in different threads to keep the thread clean. In
doing
| > so, it will ensure your issues are resolved in a timely manner.
| >
| > For urgent issues, you may want to contact Microsoft CSS directly.
Please
| > check http://support.microsoft.com for regional support phone numbers.
| >
| > Any input or comments in this thread are highly appreciated.
| >
| > =====================================================
| >
| > This posting is provided "AS IS" with no warranties, and confers no
rights.
| > --------------------
| > | From: ashkaan57@xxxxxxxxxxx
| > | Newsgroups: microsoft.public.windows.server.sbs
| > | Subject: Remote Desktop Problem
| > | Date: 26 Jun 2006 20:46:37 -0700
| > | Organization: http://groups.google.com
| > | Lines: 7
| > | Message-ID: <1151379997.662317.87260@xxxxxxxxxxxxxxxxxxxxxxxxxxxx>
| > | NNTP-Posting-Host: 70.108.241.50
| > | Mime-Version: 1.0
| > | Content-Type: text/plain; charset="iso-8859-1"
| > | X-Trace: posting.google.com 1151380002 24962 127.0.0.1 (27 Jun 2006
| > 03:46:42 GMT)
| > | X-Complaints-To: groups-abuse@xxxxxxxxxx
| > | NNTP-Posting-Date: Tue, 27 Jun 2006 03:46:42 +0000 (UTC)
| > | User-Agent: G2/0.2
| > | X-HTTP-UserAgent: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US;
| > rv:1.7.12) Gecko/20050915 Firefox/1.0.7,gzip(gfe),gzip(gfe)
| > | Complaints-To: groups-abuse@xxxxxxxxxx
| > | Injection-Info: i40g2000cwc.googlegroups.com;
posting-host=70.108.241.50;
| > | posting-account=3hAtLwwAAADWjTWuDkRFaldPioBNaYQs
| > | Path:
| >
TK2MSFTNGXA01.phx.gbl!TK2MSFTNGP01.phx.gbl!TK2MSFTFEEDS01.phx.gbl!msrtrans!n
| >
ewsfeed.media.kyoto-u.ac.jp!postnews.google.com!i40g2000cwc.googlegroups.com
| > !not-for-mail
| > | Xref: TK2MSFTNGXA01.phx.gbl microsoft.public.windows.server.sbs:277603
| > | X-Tomcat-NG: microsoft.public.windows.server.sbs
| > |
| > | Hi,
| > | I can't get to the server through the remote desktop. I have opened
| > | port 3389 on the router, ran the wizard to set up Internet access,
| > | remote access to the server is enabled and administartor is one of the
| > | users/groups having access to server remotely. Yet, I stil can't get
| > | through. ANy ideas of where to look foe the problem is appreciated.
| > |
| > |
|
| Hi,
| thanks for the reply. As for your questions:
| 1. Double check if you have selected Allow users to connect remotely
| to
| this computer on the Remote tab of properties of My Computer on SBS
| server.
|
| It is set to allow remote users to connect.
|
| 2. Check if the user accounts are added to the Remote Users group of
| SBS.
|
| It is added. Only "Administrator" needs to connect remotely to the
| server ("Administrators" group)
|
| 3. Do you mean you are logging to SBS using Administrator account?
|
| Yes.
|
| 4. What is the detailed error message when you RDP to SBS?
|
| The error message has title "Remote Desktop Disconnected", with the
| message "The client could not connect to remote computer. Remote
| connection might not be enabled or the computer might be too busy to
| accept new connections. It is possible network problems are preventing
| your connection."
|
| 5. Do you RDP to SBS through RWW?
|
| No.
|
| 6. Does the situation occur if you RDP to SBS from internal PCs?
|
| Haven't tested that.
|
| 7. Do you have ISA installed on SBS?
|
| No.
|
| Thanks.
|
|
.
- References:
- Remote Desktop Problem
- From: ashkaan57
- Re: Remote Desktop Problem
- From: ashkaan57
- Remote Desktop Problem
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