RE: Display question in Outlook/Exchange
- From: v-yanniw@xxxxxxxxxxxxxxxxxxxx ("Jenny wu [MSFT]")
- Date: Wed, 28 Jun 2006 07:56:50 GMT
Hi Torrey,
Thanks for using the SBS newsgroup.
From your description, I understand the issue is that the display emaildoes not show as expected. If I am off base, please don't hesitate to let
me know.
I would like to explain the behavior of multiple SMTP addresses first. If a
user only has one mailbox in Exchange with multiple SMTP addresses (such as
@abc.com and @abc.de), all the mails addressed to these SMTP addresses will
be sent to the mailbox. The name will be the same because Exchange server
will resolve all e-mail addresses associated to the mailbox to the display
name of the user. This behavior is by design. So we cannot tell from the
name which alias the incoming emails are sent to which one Exchange
mailbox, in other word, we can not tell one message is sent to user@xxxxxxx
or user@xxxxxxx When the user sends e-mails, Exchange will automatically
use the primary e-mail address as the reply address regardless of the email
address the sender sends to. This behavior is also by design in Exchange
server. So we are unable to choose the secondary SMTP address to send
messages from.
Before we go any further to trouble shoot the issue in your side, please
help me collect the following information:
1. How you find the email address displayed in the message is info .a1t
moderntravel d.01t net not the info .a1t
rainbowskytravel d.01t com? Could you capture a screen shot of the symptom
and send to my working mailbox:v-yanniw@xxxxxxxxxxxxxx
2. How many recipient policies you configured in ESM? What is the primary
email address of these recipient policies? You can check as follows:
a. Open Exchange System Manager, expand Recipients, click Recipient
Policies.
b. Double-click Default Policy in the right pane, On the E-Mail Addresses
(Policy) tab, what is the primary e-mail domain?
c. Click other recipient policy to check what the primary email address
under the E-Mail Addresses (Policy) tab is. And what exchange recipients
you applied the recipient policy? You can check this under General tab of
the recipient policy.
If you exchange server hold multiple SMTP domains and want to configure
users send/receive emails using different email addresses, we can create
separate recipient policy for users. The steps as follows:
1. Start Exchange System Manager.
2. Browse to Organization\Recipients\Recipient Policies.
3. Right-click Recipient Policies to choose New -> Recipient policy item
and check the options "E-mail Addresses" and "Mailbox Manager Settings" and
click OK to open the recipient policy Properties page.
4. Input the policy name, then click the E-Mail Addresses tab, and then
click New.
5. Click SMTP Address, and then click OK.
6. Verify that the This Exchange Organization is responsible for all mail
delivery to this address check box has been selected.
7. In the Address box, type the other SMTP domain name, and then click OK.
8. Click the E-Mail Addresses tab, and then click the new SMTP item to
enable it. and click it to set it as primary e-mail address by clicking Set
as Primary button.
This address is now the sender's reply SMTP address.
9. Click General tab, and click Modify button to open Find Exchange
recipients page. Here please ensure the policy just apply to the branch
office users group or OU.
*Note: If you have not setup such group or OU, you can create it or choose
the user one by one in branch office to apply the recipient policy.
10. Then click OK to apply the change.
11. Restart the Microsoft Exchange information store service.
12. Open Exchange System Manager, navigate to
Organization\Recipients\Recipient Update services.
13. Right-click on both policies on the right and choose Update Now
For more detail information, you can take look at the following articles:
How to receive messages for two SMTP domains using Exchange Server 2003 or
Exchange 2000 Server
http://support.microsoft.com/?id=289833
Configuring Exchange to receive mail for multiple domains
http://support.microsoft.com/?id=268838
How to Modify an SMTP E-Mail Address by Using Recipient Policies
http://support.microsoft.com/?id=822447
HOW TO: Configure Recipient Policies in Exchange
http://support.microsoft.com/?id=249299
How the Recipient Update Service applies recipient policies
http://support.microsoft.com/?id=328738
How to Modify Recipient Settings in Exchange System Manager
http://support.microsoft.com/?id=263845
Hope above information helps. I am happy to be of assistance to you and
look forward to your reply.
Have a nice day!
Sincerely,
Jenny Wu
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--------------------
Reply-To: "Torrey Lauer" <torrey@xxxxxxxxxxxxxxxx>I
From: "Torrey Lauer" <torrey@xxxxxxxxxxxxxxxx>
Subject: Display question in Outlook/Exchange
Date: Tue, 27 Jun 2006 13:56:23 -0500
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I have noticed recently that when e-mail sent to us at info .a1t
rainbowskytravel d.01t com, the display in the e-mail shows it was sent to
info .a1t moderntravel d.01t net. Our server is setup primarily as modern
travel, but when I initially set up the secondary e-mail for Rainbow Sky
Travel, they showed up as the info e-mail address for Rainbow Sky Travel.
was wondering if there is a setting somewhere to get it to show up as info
.a1t rainbowskytravel d.01t com again. How could this have changed in the
first place?
Thanks for the help!
--
Torrey Lauer
Rainbow Sky Travel - Leisure/Corporate Travel
rainbowskytravel d01.t com
Modern Travel Services - Professional Travel Agency Host
moderntravel d01.t net
.
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