Re: Server Performance Report - Memory in use - showing 'No data'

Hi Crina Li,

Please find below the report I received this morning. I received a
similar report yesterday morning.

There still isn't any 'Server Specifications' or 'Memory use' data
despite me running through your instructions on Saturday afternoon.

Any further help would be appreciated.

Thanks,
Gabriel



From: Administrator
Sent: 27 June 2006 06:00
To: Administrator
Subject: Server Performance Report - 4CGROUP-SBS



Server Performance Report for 4C Group

Report created on 6/27/2006 at 6:00 AM








Summary for





Server has been running:



Server Specifications


Details



Performance Summary


Details



Top Processes


Details



Backup: Not configured


Details



Auto-started Services Not Running: 0


Details



Critical Alerts: 2


Details



Critical Errors in the Event Logs: 35


Details



Details of



Server Specifications



No data is available for this section. Ensure that the Windows
Management Instrumentation service is running.



Performance Summary



Performance Counters


Today


Last Month


Rate of Growth

Memory in use


No data


No data




Free disk space (C:)


1,151 MB


No data




Free disk space (D:)


189,571 MB


No data




Busy disk time (0 C: D:)


12 %


No data






Top 5 Processes by Memory Usage



Process Name - ID


Memory Usage

store - 4632


563 MB






W3PROXY - 5600


486 MB






RPCServ - 5516


242 MB






sqlservr - 2068


104 MB






services - 1616


91 MB








Top 5 Processes by CPU Usage



Process Name - ID


CPU Time

scan32 - 6708


27.1 %






beremote - 1452


2.5 %






store - 4632


2.2 %






W3PROXY - 5600


1.4 %






WSPSRV - 4212


1.3 %








Backup



Result


Last Occurrence

Small Business Server Backup is not configured. To configure backup,
click the Backup snap-in in Server Management, and then click Configure
Backup.


Not applicable



Auto-started Services Not Running



No data is available for this section. Ensure that the Windows
Management Instrumentation service is running.



Critical Alerts



Issue


Last Occurrence


Total Occurrences

Process (store.exe)


6/26/2006 6:43 PM


1

The store.exe process is allocating more memory than usual.

Check to see if you are having problems with e-mail. If so, stop and
then restart the Microsoft Exchange Information Store service.

You can disable this alert or change its threshold by using the Change
Alert Notifications task in the Server Management Monitoring and
Reporting taskpad.



Issue


Last Occurrence


Total Occurrences

Fax


6/26/2006 10:59 AM


1

Fax service is Stopped.

This service enables you to send and receive faxes by using fax
resources available on the Small Business Server computer.

If no device is configured to receive or send faxes, this service will
be stopped automatically. It restarts automatically when a fax device
is configured.

For more information about this event, see the Event Log on the server
computer. You can restart this service by using the View Services task
in the Server Management Monitoring and Reporting taskpad.

You can disable this alert by using the Change Alert Notifications
task.



Critical Errors in Application Log



Source


Event ID


Last Occurrence


Total Occurrences

Alert Manager Event Interface


257


6/27/2006 4:04 AM


2 *

Small Business Server cannot display a description for this event. For
more information, see the Event Log.



Source


Event ID


Last Occurrence


Total Occurrences

McAfee GroupShield


2053


6/27/2006 4:01 AM


1

An update failed with error 80004005:Unspecified error .



Source


Event ID


Last Occurrence


Total Occurrences

Microsoft Fax


32092


6/26/2006 11:02 AM


1

The Fax service failed to receive a fax. From: . CallerId: . To: Beech
Builders Ltd. Pages: 0. Device Name: U.S. Robotics V.92 Voice Win Int.



* The text shown is for the most recent occurrence of this event. For
more information, see the Event log.



Critical Errors in Directory Service Log



There were no critical events in the Directory Service Log in the last
24 hours.



Critical Errors in DNS Server Log



There were no critical events in the DNS Server Log in the last 24
hours.



Critical Errors in File Replication Service Log



There were no critical events in the File Replication Service Log in
the last 24 hours.



Critical Errors in Security Log



Source


Event ID


Last Occurrence


Total Occurrences

Security


529


6/27/2006 2:27 AM


26 *

Logon Failure:




Reason:


Unknown user name or bad password




User Name:


gabriel




Domain:


4cgroup




Logon Type:


3




Logon Process:


NtLmSsp




Authentication Package:


NTLM




Workstation Name:


PHANTOM




Caller User Name:


-




Caller Domain:


-




Caller Logon ID:


-




Caller Process ID:


-




Transited Services:


-




Source Network Address:


-




Source Port :


-



* The text shown is for the most recent occurrence of this event. For
more information, see the Event log.



Critical Errors in System Log



Source


Event ID


Last Occurrence


Total Occurrences

Windows Update Agent


16


6/26/2006 6:16 PM

....

[Message clipped]
"Crina Li" wrote:
Hi Gabriel,

Thanks for your update.

I will look forward to hearing from you.

Best regards,

Crina Li (MSFT)

Microsoft CSS Online Newsgroup Support

Get Secure! - www.microsoft.com/security

=====================================================
This newsgroup only focuses on SBS technical issues. If you have issues
regarding other Microsoft products, you'd better post in the corresponding
newsgroups so that they can be resolved in an efficient and timely manner.
You can locate the newsgroup here:
http://www.microsoft.com/communities/newsgroups/en-us/default.aspx

When opening a new thread via the web interface, we recommend you check the
"Notify me of replies" box to receive e-mail notifications when there are
any updates in your thread. When responding to posts via your newsreader,
please "Reply to Group" so that others may learn and benefit from your
issue.

Microsoft engineers can only focus on one issue per thread. Although we
provide other information for your reference, we recommend you post
different incidents in different threads to keep the thread clean. In doing
so, it will ensure your issues are resolved in a timely manner.

For urgent issues, you may want to contact Microsoft CSS directly. Please
check http://support.microsoft.com for regional support phone numbers.

Any input or comments in this thread are highly appreciated.

=====================================================

This posting is provided "AS IS" with no warranties, and confers no rights.
--------------------
| From: "ArchangelG" <gabcilliers@xxxxxxxxx>
| Newsgroups: microsoft.public.windows.server.sbs
| Subject: Re: Server Performance Report - Memory in use - showing 'No data'
| Date: 21 Jun 2006 00:49:35 -0700
| Organization: http://groups.google.com
| Lines: 400
| Message-ID: <1150876175.341097.51080@xxxxxxxxxxxxxxxxxxxxxxxxxxxx>
| References: <1150446777.889674.236250@xxxxxxxxxxxxxxxxxxxxxxxxxxxx>
| <pSLJnI3kGHA.5832@xxxxxxxxxxxxxxxxxxxxx>
| NNTP-Posting-Host: 82.163.232.250
| Mime-Version: 1.0
| Content-Type: text/plain; charset="iso-8859-1"
| X-Trace: posting.google.com 1150876180 15049 127.0.0.1 (21 Jun 2006
07:49:40 GMT)
| X-Complaints-To: groups-abuse@xxxxxxxxxx
| NNTP-Posting-Date: Wed, 21 Jun 2006 07:49:40 +0000 (UTC)
| In-Reply-To: <pSLJnI3kGHA.5832@xxxxxxxxxxxxxxxxxxxxx>
| User-Agent: G2/0.2
| X-HTTP-UserAgent: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-GB;
rv:1.8.0.4) Gecko/20060508 Firefox/1.5.0.4,gzip(gfe),gzip(gfe)
| X-HTTP-Via: 1.1 4CGROUP-SBS
| Complaints-To: groups-abuse@xxxxxxxxxx
| Injection-Info: u72g2000cwu.googlegroups.com; posting-host=82.163.232.250;
| posting-account=ZmnaLg0AAADHDu72ONdKo8UI0sZVNsYJ
| Path:
TK2MSFTNGXA01.phx.gbl!TK2MSFTNGP01.phx.gbl!TK2MSFTFEEDS01.phx.gbl!msrtrans!m
srn-in!newshub.sdsu.edu!nx02.iad01.newshosting.com!newshosting.com!216.196.9
8.140.MISMATCH!border1.nntp.dca.giganews.com!nntp.giganews.com!postnews.goog
le.com!u72g2000cwu.googlegroups.com!not-for-mail
| Xref: TK2MSFTNGXA01.phx.gbl microsoft.public.windows.server.sbs:276483
| X-Tomcat-NG: microsoft.public.windows.server.sbs
|
| Hi Crina Li
|
| Thank-you for your reply.
|
| I have followed your troubleshooting steps and left the system about 36
| hours run through a reporting cycle but still no joy.
|
| I apologise, my initial description of the problem wasn't very
| descriptive at all. I'll try again below.
|
| I'll copy/paste my report below to show what I'm talking about but in
| brief, it's just the following sections that seem to be problematic:
|
| In the Summary, 'Server has been running:' doen't give anything, it
| doesn't even say 'no data'.
|
| In the 'Server Specifications' section it gives me: 'No data is
| available for this section. Ensure that the Windows Management
| Instrumentation service is running.'
| I've checked the WMI service is running which it was and still is, but
| I noticed the 'Windows Management Instrumentation Driver Extensions'
| service wasn't running. I'm not sure whether this one is needed for
| this purpose but I've started it anyway.
|
| In the 'Performance Summary', 'Memory in use' says 'No data'. This is
| where my real problem is because I need to report to the MD but there's
| no data here and I'm not sure where else I can get any monitoring
| information.
|
| Following I've copy/pasted the report:
|
| Server Performance Report for 4C Group
| Report created on 6/21/2006 at 7:00 AM
|
|
----------------------------------------------------------------------------
----
|
|
|
|
|
| Summary for
|
|
| Server has been running:
| Server Specifications Details
| Performance Summary Details
| Top Processes Details
| Backup: Not configured Details
| Auto-started Services Not Running: 0 Details
| Critical Alerts: 1 Details
| Critical Errors in the Event Logs: 3 Details
|
|
|
|
|
| Details of
|
|
----------------------------------------------------------------------------
----
|
|
|
|
| Server Specifications
|
|
| No data is available for this section. Ensure that the Windows
| Management Instrumentation service is running.
|
|
|
|
|
| Performance Summary
|
|
| Performance Counters Today Last Month Rate of Growth
| Memory in use No data No data
| Free disk space (C:) 1,919 MB No data
| Free disk space (D:) 189,766 MB No data
| Busy disk time (0 C: D:) 12 % No data
|
|
|
|
|
| Top 5 Processes by Memory Usage
|
|
| Process Name - ID Memory Usage
| store - 4612 574 MB
|
|
| W3PROXY - 5336 486 MB
|
|
| sqlservr - 1536 174 MB
|
|
| RPCServ - 5704 146 MB
|
|
| sqlservr - 1660 108 MB
|
|
|
|
|
|
|
| Top 5 Processes by CPU Usage
|
|
| Process Name - ID CPU Time
| scan32 - 9232 28.0 %
|
|
| store - 4612 3.2 %
|
|
| beremote - 1692 3.0 %
|
|
| W3PROXY - 5336 1.5 %
|
|
| WSPSRV - 5236 1.3 %
|
|
|
|
|
|
|
| Backup
|
|
| Result Last Occurrence
| Small Business Server Backup is not configured. To configure backup,
| click the Backup snap-in in Server Management, and then click Configure
| Backup. Not applicable
|
|
|
|
|
| Auto-started Services Not Running
|
|
| No data is available for this section. Ensure that the Windows
| Management Instrumentation service is running.
|
|
|
|
|
| Critical Alerts
|
|
| Issue Last Occurrence Total Occurrences
| Process (store.exe) 6/20/2006 7:38 PM 1
| The store.exe process is allocating more memory than usual.
|
| Check to see if you are having problems with e-mail. If so, stop and
| then restart the Microsoft Exchange Information Store service.
|
| You can disable this alert or change its threshold by using the Change
| Alert Notifications task in the Server Management Monitoring and
| Reporting taskpad.
|
|
|
|
|
| Critical Errors in Application Log
|
|
| Source Event ID Last Occurrence Total Occurrences
| McAfee SpamKiller 2053 6/21/2006 4:01 AM 1
| An update failed with error fffff894.
|
|
|
|
|
| Source Event ID Last Occurrence Total Occurrences
| Microsoft Fax 32092 6/20/2006 3:15 PM 1
| The Fax service failed to receive a fax. From: . CallerId: . To: Beech
| Builders Ltd. Pages: 0. Device Name: U.S. Robotics V.92 Voice Win Int.
|
|
|
|
|
|
| Source Event ID Last Occurrence Total Occurrences
| MSExchangeIS Public Store 2028 6/20/2006 2:04 PM 1
| The delivery of a message sent by public folder JUNK MAIL
| ARCHIVE88FA08D04A18E43D7A29DBA6CB0E4B6A017AF6 has failed. To:
| infod@xxxxxxxxxxxxxxxxxx Cc: The non-delivery report has been deleted.
| For more information, click
| http://www.microsoft.com/contentredirect.asp.
|
|
|
|
|
|
| Critical Errors in Directory Service Log
|
|
| There were no critical events in the Directory Service Log in the last
| 24 hours.
|
|
|
|
|
| Critical Errors in DNS Server Log
|
|
| There were no critical events in the DNS Server Log in the last 24
| hours.
|
|
|
|
|
| Critical Errors in File Replication Service Log
|
|
| There were no critical events in the File Replication Service Log in
| the last 24 hours.
|
|
|
|
|
| Critical Errors in Security Log
|
|
| There were no critical events in the Security Log in the last 24 hours.
|
|
|
|
|
|
| Critical Errors in System Log
|
|
| There were no critical events in the System Log in the last 24 hours.
|
|
|
|
|
|
----------------------------------------------------------------------------
----
| For an updated version of this report, visit the 4C Group Remote Web
| Workplace. You can also use Terminal Services to connect to the server
| and view the report in the Server Management Console.
|
| To get the latest news and updates about Windows Small Business Server,
| and ask questions and collaborate with peers and experts, visit the
| Windows Small Business Server Community Web site.
|
|
| "Crina Li" wrote:
| > Hi ArchangelG,
| >
| > Thank you for posting in SBS newsgroup.
| >
| > I am sorry for the delayed response due to weekend. Please understand
that
| > the newsgroups are staffed weekdays by Microsoft Support professionals
to
| > answer your systems and applications questions. Your understanding is
| > greatly appreciated!
| >
| > From your problem description, I understand this issue to be: the server
| > monitoring report gives no data when you try to view it. If I have
| > misunderstood your concerns, please do not hesitate to let me know.
| >
| > To troubleshoot this issue, please follow the below steps and let me
know
| > the result:
| >
| > 1. Please make sure no matter you access the Server Management console
or
| > view the report email, the reports are all empty.
| > 2. Rerun monitoring wizard with following steps:
| >
| > 1) Open Server Management console, navigate to 'Monitoring and
Reporting'
| > snap-in. In the right panel, click 'Set Up Monitoring Reports and
Alerts'.
| > 2) In the wizard, click 'Next'->Select 'Reinstall monitoring
| > features'->Select the options if you want to receive the report e-mails.
| > Check 'View the usage report in Server Management' option. If you want
to
| > receive the usage report e-mail, also check the option below->Add the
users
| > which you allow them to view the usage report to the authorized
| > list->Select the option if you want to receive the performance
| > alerts->Click 'Finish' button to complete the configurations.
| > 3) After doing the above steps, the performance and usage data will be
| > reset. Please wait for 24 hours and then you will see the reports
through
| > the Monitoring and Reporting console.
| >
| > 3. After above steps, please open the Scheduled Tasks and you will
follow
| > below three tasks:
| >
| > Collect Server Performance Data
| > Collect Usage Data
| > Small Business Server - Server Status Report - Server Performance Report
| >
| > Please right click each and click run. Wait for couple of minutes and
check
| > the monitoring snap-in in the server management again
| >
| > 4. Furthermore, please also check the Task Scheduler Service in the
| > Services console. Make sure it is started and set to automatic.
| >
| > If you have any questions or concerns related to this issue, please do
let
| > me know.
| >
| > I appreciate your time and look forward to hearing from you.
| >
| > Best regards,
| >
| > Crina Li (MSFT)
| >
| > Microsoft CSS Online Newsgroup Support
| >
| > Get Secure! - www.microsoft.com/security
| >
| > =====================================================
| > This newsgroup only focuses on SBS technical issues. If you have issues
| > regarding other Microsoft products, you'd better post in the
corresponding
| > newsgroups so that they can be resolved in an efficient and timely
manner.
| > You can locate the newsgroup here:
| > http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
| >
| > When opening a new thread via the web interface, we recommend you check
the
| > "Notify me of replies" box to receive e-mail notifications when there
are
| > any updates in your thread. When responding to posts via your
newsreader,
| > please "Reply to Group" so that others may learn and benefit from your
| > issue.
| >
| > Microsoft engineers can only focus on one issue per thread. Although we
| > provide other information for your reference, we recommend you post
| > different incidents in different threads to keep the thread clean. In
doing
| > so, it will ensure your issues are resolved in a timely manner.
| >
| > For urgent issues, you may want to contact Microsoft CSS directly.
Please
| > check http://support.microsoft.com for regional support phone numbers.
| >
| > Any input or comments in this thread are highly appreciated.
| >
| > =====================================================
| >
| > This posting is provided "AS IS" with no warranties, and confers no
rights.
| > --------------------
| > | From: "ArchangelG" <gabcilliers@xxxxxxxxx>
| > | Newsgroups: microsoft.public.windows.server.sbs
| > | Subject: Server Performance Report - Memory in use - showing 'No data'
| > | Date: 16 Jun 2006 01:32:57 -0700
| > | Organization: http://groups.google.com
| > | Lines: 16
| > | Message-ID: <1150446777.889674.236250@xxxxxxxxxxxxxxxxxxxxxxxxxxxx>
| > | NNTP-Posting-Host: 82.163.232.250
| > | Mime-Version: 1.0
| > | Content-Type: text/plain; charset="iso-8859-1"
| > | X-Trace: posting.google.com 1150446783 3896 127.0.0.1 (16 Jun 2006
| > 08:33:03 GMT)
| > | X-Complaints-To: groups-abuse@xxxxxxxxxx
| > | NNTP-Posting-Date: Fri, 16 Jun 2006 08:33:03 +0000 (UTC)
| > | User-Agent: G2/0.2
| > | X-HTTP-UserAgent: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-GB;
| > rv:1.8.0.4) Gecko/20060508 Firefox/1.5.0.4,gzip(gfe),gzip(gfe)
| > | X-HTTP-Via: 1.1 4CGROUP-SBS
| > | Complaints-To: groups-abuse@xxxxxxxxxx
| > | Injection-Info: c74g2000cwc.googlegroups.com;
posting-host=82.163.232.250;
| > | posting-account=ZmnaLg0AAADHDu72ONdKo8UI0sZVNsYJ
| > | Path:
| >
TK2MSFTNGXA01.phx.gbl!TK2MSFTNGP01.phx.gbl!TK2MSFTFEEDS01.phx.gbl!msrtrans!m
| >
srn-in!newshub.sdsu.edu!postnews.google.com!c74g2000cwc.googlegroups.com!not
| > -for-mail
| > | Xref: TK2MSFTNGXA01.phx.gbl microsoft.public.windows.server.sbs:275584
| > | X-Tomcat-NG: microsoft.public.windows.server.sbs
| > |
| > | Hi,
| > |
| > | My Server Performance Report from SBS 2003 continuously shows 'No
| > | data'. I'm not sure how to troubleshoot this, could someone help
| > | please?
| > |
| > | I had to reload SBS after a fatal failure in the begining of the year
| > | and since then haven't been able to get any memory usage stats. I've
| > | just recently doubled the memory in my server, I'm now running with 4G
| > | but I'm unable to report to the the Managing Director on whether this
| > | 'expense' is worth the money the company's paid. (I know it is, but I
| > | need the numbers to prove it)
| > |
| > | Thanks
| > | ArchangelG
| > |
| > |
|
|

.