RE: Unable to send any fax only from workstation

Hi Daniele,

Thanks for your information. I appreciate your time and efforts to the
issue.

From your system information, I found that your computers' OS is
non-English version. However due to the lack of the other language
database, we can ONLY support English version. I suggest that you contact
the local CSS for support. And different versions may have different issue
and solutions and this newsgroup is for English version support. The reason
why we recommend posting appropriately is you will get the most dedicated
pool of respondents, and other partners who the newsgroups regularly can
either share their knowledge or learn from your interaction with us. Also,
this is to make sure that the responders can better track the problem Thank
you for your understanding.

Please visit our Worldwide sites support page and find support resources
that are provided. You can find your worldwide site here:
https://partner.microsoft.com/global/30000104

What is more, I have reviewed the Filemon files, I found that you have
installed some Symantec antivirus application on the server box. Based on
my research, the application may block communication between server and XP
workstations. I suggest that you temporarily uninstall the application to
isolate the issue.

More information:
Programs that may experience a change in behavior after you install Windows
XP Service Pack 2
http://support.microsoft.com/?kbid=886264

Hope it helps.

Have a nice day!

Sincerely,

Jenny Wu
Microsoft CSS Online Newsgroup Support
Get Secure! - www.microsoft.com/security
======================================================
This newsgroup only focuses on SBS technical issues. If you have issues
regarding other Microsoft products, you'd better post in the corresponding
newsgroups so that they can be resolved in an efficient and timely manner.
You can locate the newsgroup here:
http://www.microsoft.com/communities/newsgroups/en-us/default.aspx

When opening a new thread via the web interface, we recommend you check the
"Notify me of replies" box to receive e-mail notifications when there are
any updates in your thread. When responding to posts via your newsreader,
please "Reply to Group" so that others may learn and benefit from your
issue.

Microsoft engineers can only focus on one issue per thread. Although we
provide other information for your reference, we recommend you post
different incidents in different threads to keep the thread clean. In doing
so, it will ensure your issues are resolved in a timely manner.

For urgent issues, you may want to contact Microsoft CSS directly. Please
check http://support.microsoft.com for regional support phone numbers.

Any input or comments in this thread are highly appreciated.
======================================================
This posting is provided "AS IS" with no warranties, and confers no rights.

--------------------
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From: v-yanniw@xxxxxxxxxxxxxxxxxxxx ("Jenny wu [MSFT]")
Organization: Microsoft
Date: Fri, 23 Jun 2006 11:42:30 GMT
Subject: RE: Unable to send any fax only from workstation
X-Tomcat-NG: microsoft.public.windows.server.sbs
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Hi Daniele,

Thanks for your information. I appreciate your time.

From the Filemon and Regmon logs, we still do not find the clue to the
issue. I have researched many cases, which indicate that there is some
third party application that may block the fax session and that process
can
not be killed even perform clean boot. Have you installed any third party
applications on the server or on the workstations? If yes, please
temporarily uninstall it to check if it helps.

You can also run the following command on the server and one problematic
workstation and mail me the .nfo files.

a. Click Start and then Run.
b. Type in "msinfo32" without the quotations and click OK.
c. Once System Information is up and running, click File and then Save.
Save the system information to a .nfo file.

Additionally please respectively collect the filemon tracking log from the
server when the fax task work using administrator account and the fax task
failed with normal user account.

Have a nice weekend!

Sincerely,

Jenny Wu
Microsoft CSS Online Newsgroup Support
Get Secure! - www.microsoft.com/security
======================================================
This newsgroup only focuses on SBS technical issues. If you have issues
regarding other Microsoft products, you'd better post in the corresponding
newsgroups so that they can be resolved in an efficient and timely manner.
You can locate the newsgroup here:
http://www.microsoft.com/communities/newsgroups/en-us/default.aspx

When opening a new thread via the web interface, we recommend you check
the
"Notify me of replies" box to receive e-mail notifications when there are
any updates in your thread. When responding to posts via your newsreader,
please "Reply to Group" so that others may learn and benefit from your
issue.

Microsoft engineers can only focus on one issue per thread. Although we
provide other information for your reference, we recommend you post
different incidents in different threads to keep the thread clean. In
doing
so, it will ensure your issues are resolved in a timely manner.

For urgent issues, you may want to contact Microsoft CSS directly. Please
check http://support.microsoft.com for regional support phone numbers.

Any input or comments in this thread are highly appreciated.
======================================================
This posting is provided "AS IS" with no warranties, and confers no rights.

--------------------
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From: v-yanniw@xxxxxxxxxxxxxxxxxxxx ("Jenny wu [MSFT]")
Organization: Microsoft
Date: Thu, 22 Jun 2006 12:13:47 GMT
Subject: RE: Unable to send any fax only from workstation
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Hi Daniele,

Do you have any updates regarding the information I provided in my
previous response to your post? Please do not hesitate to let me know if
you have any further concerns. I am looking forward to your reply.

Have a nice day!

Sincerely,

Jenny Wu
Microsoft CSS Online Newsgroup Support
--------------------
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From: v-yanniw@xxxxxxxxxxxxxxxxxxxx ("Jenny wu [MSFT]")
Organization: Microsoft
Date: Tue, 20 Jun 2006 08:37:17 GMT
Subject: RE: Unable to send any fax only from workstation
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Hi Daniele,

Please also ensure you have installed the hotfix 884032 on the SBS
server
box to upgrade the Windows Small Business Server 2003 client deployment
to
Windows XP SP2. I would like to suggest that you take a look at the
following articles:

Fax send fails when you try to send a fax from a Windows XP-based client
computer through a Windows Small Business Server 2003-based computer
http://support.microsoft.com/?kbid=885123

Update is available for the Windows Small Business Server 2003 Client
Setup
feature to deploy Windows XP Service Pack 2 to Windows XP
Professional-based clients
http://support.microsoft.com/default.aspx?scid=kb;EN-US;Q884032

If you have chance to perform test, please kindly help me collect the
Filemon and regmon logs on the server as required in my previous post.

I appreciate your time and patience.

Have a nice day!

Sincerely,

Jenny Wu
Microsoft CSS Online Newsgroup Support

--------------------
Newsgroups: microsoft.public.windows.server.sbs
From: v-yanniw@xxxxxxxxxxxxxxxxxxxx ("Jenny wu [MSFT]")
Organization: Microsoft
Date: Tue, 20 Jun 2006 08:36:53 GMT
Subject: RE: Unable to send any fax only from workstation
X-Tomcat-NG: microsoft.public.windows.server.sbs
MIME-Version: 1.0
Content-Type: text/plain
Content-Transfer-Encoding: 7bit

Hi Daniele,

Yes, your test also indicates that there is some application that
hook/drop
the fax session. Or domain users have not appropriate permissions to
some
folders. From the filemon and regmon from the workstation, we can not
find
the clue. So please also collect Filemon and Regmon from the server
when
users try to send faxes from workstation.

*Note: Please perform clean boot on the server first, prepare the
Filemon
and Regmon on the server, Then reproduce the issue with a domain user
account to collect tracking log; And also please try to send fax with a
domain admin account from the workstation to collect another tracking
log.

I appreciate your time and efforts.

Have a nice day!

Sincerely,

Jenny Wu
Microsoft CSS Online Newsgroup Support

--------------------
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From: v-yanniw@xxxxxxxxxxxxxxxxxxxx ("Jenny wu [MSFT]")
Organization: Microsoft
Date: Fri, 16 Jun 2006 11:48:42 GMT
Subject: RE: Unable to send any fax only from workstation
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Hi Daniele,

Thanks for your information.

When the issue happens, please check if the Messenger service is
running
on
both workstations and the SBS server box. If not, please start it and
then
test to the issue and let me know the result.

And the UsRobotics 56k serial modem does list in Microsoft production
list
(www.microsoft.com/hcl), Please try to use another modem listed in our
HCL
list to isolate the issue.

Also I will perform further research on the issue and if I find any
thing,
I will update you as soon as possible.

Thanks for your cooperation.

Have a nice day!

Sincerely,

Jenny Wu
Microsoft CSS Online Newsgroup Support
Get Secure! - www.microsoft.com/security
======================================================
This newsgroup only focuses on SBS technical issues. If you have
issues
regarding other Microsoft products, you'd better post in the
corresponding
newsgroups so that they can be resolved in an efficient and timely
manner.
You can locate the newsgroup here:
http://www.microsoft.com/communities/newsgroups/en-us/default.aspx

When opening a new thread via the web interface, we recommend you
check
the
"Notify me of replies" box to receive e-mail notifications when there
are
any updates in your thread. When responding to posts via your
newsreader,
please "Reply to Group" so that others may learn and benefit from your
issue.

Microsoft engineers can only focus on one issue per thread. Although
we
provide other information for your reference, we recommend you post
different incidents in different threads to keep the thread clean. In
doing
so, it will ensure your issues are resolved in a timely manner.

For urgent issues, you may want to contact Microsoft CSS directly.
Please
check http://support.microsoft.com for regional support phone numbers.

Any input or comments in this thread are highly appreciated.
======================================================
This posting is provided "AS IS" with no warranties, and confers no
rights.

--------------------
X-Tomcat-ID: 228628345
References: <7406B8AE-F570-4057-B827-CFAC1EC21039@xxxxxxxxxxxxx>
<nT4VtT4jGHA.764@xxxxxxxxxxxxxxxxxxxxx>
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Content-Type: text/plain
Content-Transfer-Encoding: 7bit
From: v-yanniw@xxxxxxxxxxxxxxxxxxxx ("Jenny wu [MSFT]")
Organization: Microsoft
Date: Thu, 15 Jun 2006 11:27:59 GMT
Subject: RE: Unable to send any fax only from workstation
X-Tomcat-NG: microsoft.public.windows.server.sbs
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Hi Daniele,

Thanks for your information. I appreciate your time and efforts to
the
issue.

From current information, I can not find the clue to the issue.
Please
help
me collect more information for further analyze:

1. What is the exact brand of the modem? Does it list in Microsoft
production HCL list? You can check it in the following link:
www.microsoft.com/hcl

2. Please increase the event logging level and collect the
application
log
for me:

a. Open Server Management console -> Fax (Local), right click it to
choose
Properties to open Properties page.
b. Under Event Reports tab, set the Outgoing tracking level to High.
c. Restart the fax service and then reproduced the issue (please try
to
send fax with domain user account and also with a domain admin
account)
and
collect log file for me (please save the log file in .evt file).

3. Please Enable FAX debug log. Please do as follows:

a. Regedit.exe
b. Navigate to the logging option, controlled by the registry key
under:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Fax\Device
Providers\{2172FD8F-11F6-11D3-90BF-006094EB630B}
c. Create or modify new valies as follows:

DeBugLevelEx
(REG_DWORD)
0 - No log. This is the default selection.
0xffffffff - Enable T30 debug logging

DebugContextEx
(REG_DWORD)
0 - No messages

d - Main and class 1 messages only. This is the default selection.
0xffffffff - All messages (including fcom module)

In order for DebugContextEx to take effect, it's also necessary to
set
DeBugFormatEx (REG_DWORD) to 0xbbffffff.

DeBugFormatEx
(REG_DWORD)
0xbbffffff

Then please restart the Fax service and reproduce the problem. Then
send
T30DebugLogFile.txt to me (v-yanniw@xxxxxxxxxxxxx), which is located
at
Documents and Settings\NetworkService\Local Settings\temp (Network
Service's temportary directory).

Please mail me all files at my working mailbox: v-yanniw@xxxxxxxxxxxxx

I appreciate your cooperation. I am glad to help.

Have a nice day!

Sincerely,

Jenny Wu
Microsoft CSS Online Newsgroup Support
Get Secure! - www.microsoft.com/security
======================================================
This newsgroup only focuses on SBS technical issues. If you have
issues
regarding other Microsoft products, you'd better post in the
corresponding
newsgroups so that they can be resolved in an efficient and timely
manner.
You can locate the newsgroup here:
http://www.microsoft.com/communities/newsgroups/en-us/default.aspx

When opening a new thread via the web interface, we recommend you
check
the
"Notify me of replies" box to receive e-mail notifications when there
are
any updates in your thread. When responding to posts via your
newsreader,
please "Reply to Group" so that others may learn and benefit from
your
issue.

Microsoft engineers can only focus on one issue per thread. Although
we
provide other information for your reference, we recommend you post
different incidents in different threads to keep the thread clean. In
doing
so, it will ensure your issues are resolved in a timely manner.

For urgent issues, you may want to contact Microsoft CSS directly.
Please
check http://support.microsoft.com for regional support phone numbers.

Any input or comments in this thread are highly appreciated.
======================================================
This posting is provided "AS IS" with no warranties, and confers no
rights.

--------------------
X-Tomcat-ID: 192305016
References: <7406B8AE-F570-4057-B827-CFAC1EC21039@xxxxxxxxxxxxx>
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Content-Transfer-Encoding: 7bit
From: v-yanniw@xxxxxxxxxxxxxxxxxxxx ("Jenny wu [MSFT]")
Organization: Microsoft
Date: Wed, 14 Jun 2006 10:37:15 GMT
Subject: RE: Unable to send any fax only from workstation
X-Tomcat-NG: microsoft.public.windows.server.sbs
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Hi Daniele,

Thanks for your update.

For current situation, we can isolate the issue lies in insufficient
permissions. Let us install the Filemon and Regmon utility on one
workstation to monitor it is which folder that is missing
permissions.

I. First let us perform a clean boot on the workstation so that
there
is
too many application running.

1) Run MSCONFIG.EXE.
2) In the Services tab, click "Hide All Microsoft Services" and
click
"Disable All".
3) In the Startup tab, click "Disable All". Click OK. (This will
temporarily prevent third-party programs from running automatically
during
start-up.)
4) Restart the computer.

II. Please install the Filemon and Regmon utility on one problematic
workstation and reproduce the issue.

Please use the following steps to capture data with these utilities.

You
will need to follow the steps below to use the utility.

1). Please visit the following link to download and save the Filemon
and
Regmon version for your operating system from the following Web
site:
http://www.sysinternals.com/ntw2k/source/filemon.shtml

- Download "Filemon (x86 - 76 KB) - you plan on using Filemon
on
WinNT/2K/XP/2K3" if you plan to use Filemon on Windows 2000, Windows
XP,
or
Windows Server 2003.

The following link for down Regmon utility:
http://www.sysinternals.com/Utilities/regmon.html

2). Familiarize yourself with the Capture and Clear buttons below
the
menu
bar. You can alternatively use Ctrl+E and Ctrl+X.
3). Stop the capture and clear the current events. This will allow
us
to
capture minimal activity. There will be some activity that will be
extraneous, but that's okay. We would rather have to much data then
not
capture the correct events.
4). Make sure your application is in a state where you are ready to
reproduce the problem (try to send fax with a domain user account).

NOTE: In order to see minimal traffic from the utilities close all
other
applications that are not involved in the test.
5). Click the capture button or use Ctrl+E to start capturing data.
6). Reproduce the problem.
7). Stop the capture by clicking the 'Capture' button or use Ctrl+E.
8). Save each capture to a file, zip them up and send them to me for
review. My working mailbox is: v-yanniw@xxxxxxxxxxxxx

I appreciate your time.

Have a nice day!

Sincerely,

Jenny Wu
Microsoft CSS Online Newsgroup Support
Get Secure! - www.microsoft.com/security
======================================================
This newsgroup only focuses on SBS technical issues. If you have
issues
regarding other Microsoft products, you'd better post in the
corresponding
newsgroups so that they can be resolved in an efficient and timely
manner.
You can locate the newsgroup here:
http://www.microsoft.com/communities/newsgroups/en-us/default.aspx

When opening a new thread via the web interface, we recommend you
check
the
"Notify me of replies" box to receive e-mail notifications when
there
are
any updates in your thread. When responding to posts via your
newsreader,
please "Reply to Group" so that others may learn and benefit from
your
issue.

Microsoft engineers can only focus on one issue per thread. Although
we
provide other information for your reference, we recommend you post
different incidents in different threads to keep the thread clean.
In
doing
so, it will ensure your issues are resolved in a timely manner.

For urgent issues, you may want to contact Microsoft CSS directly.
Please
check http://support.microsoft.com for regional support phone
numbers.

Any input or comments in this thread are highly appreciated.
======================================================
This posting is provided "AS IS" with no warranties, and confers no
rights.

--------------------
Thread-Topic: Unable to send any fax only from workstation
thread-index: AcaPlu4NX1vaKj+sRyO9jXLd1+sEEA==
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References: <7406B8AE-F570-4057-B827-CFAC1EC21039@xxxxxxxxxxxxx>
<nT4VtT4jGHA.764@xxxxxxxxxxxxxxxxxxxxx>
Subject: RE: Unable to send any fax only from workstation
Date: Wed, 14 Jun 2006 02:43:02 -0700
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X-Tomcat-NG: microsoft.public.windows.server.sbs

I have applied the step that you have described, but user cannot
send
faxes.
If I change the group membership of users to "Domain Admins" those
users
can
send fax and all works good.

When I return group membership of those users to "Domain Users"
those
cannot
send faxes.

The inbound faxes don't have any problem whit all config.

I'm waiting for your help. :-)

Best regards.

Daniele Benetti
""Jenny wu [MSFT]"" wrote:

Hi Daniele,

Thanks for using the SBS newsgroup!

From your description, I understand the issue to be: users can
not
send
faxes from workstations. If I am off base, please don't hesitate
to
let
me
know.

Let us follow below steps to trouble shoot the issue:

I. Please check Fax server recipient configuration:

1. Open Shared Fax Manager
2. Expand Devices and Providers -> Devices
3. Right click your modem and click properties
4. In the Transmission settings, please confirm that "Send
faxes''
is
Checked.
5. Right click Microsoft Shared Fax and click properties
6. In the General tab, please confirm that ''Disable transmission
of
outgoing faxes'' is NOT checked.

II. Check the following permissions settings:

1. Please double check the modem permissions and ensure
"Everyone"
has
Fax
permission.

2. Please double check the Temp folder's permissions on the
server
box,
it
is located in:

C:\WINDOWS\Temp

Right click it and open its Properties page, please ensure
"Authenticated
users" entry list here and have the following permissions:

-- Authenticated users: Read,Write, Read & Execute, list folder
contents

After verifying them and restarting the fax service, try to test
to
see
if
the fax server can receive faxes properly.

III. If the issue persists, please help me collect the following
information for further analyze:

1. Do you have any issue to receive outbound faxes?

2. Please try to logon one workstation with domain admin user
account
and
try to send faxes, what is the result?

Hope above information helps. I am happy to be of assistance to
you
and
look forward to your reply.

Have a nice day!

Sincerely,

Jenny Wu
Microsoft CSS Online Newsgroup Support
Get Secure! - www.microsoft.com/security
======================================================
This newsgroup only focuses on SBS technical issues. If you have
issues
regarding other Microsoft products, you'd better post in the
corresponding
newsgroups so that they can be resolved in an efficient and
timely
manner.
You can locate the newsgroup here:
http://www.microsoft.com/communities/newsgroups/en-us/default.aspx

When opening a new thread via the web interface, we recommend you
check
the
"Notify me of replies" box to receive e-mail notifications when
there
are
any updates in your thread. When responding to posts via your
newsreader,
please "Reply to Group" so that others may learn and benefit from
your
issue.

Microsoft engineers can only focus on one issue per thread.
Although
we
provide other information for your reference, we recommend you
post
different incidents in different threads to keep the thread
clean.
In
doing
so, it will ensure your issues are resolved in a timely manner.

For urgent issues, you may want to contact Microsoft CSS
directly.
Please
check http://support.microsoft.com for regional support phone
numbers.

Any input or comments in this thread are highly appreciated.
======================================================
This posting is provided "AS IS" with no warranties, and confers
no
rights.

--------------------
Thread-Topic: Unable to send any fax only from workstation
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From: =?Utf-8?B?RGFuaWVsZSBCZW5ldHRp?= <Daniele
Benetti@xxxxxxxxxxxxxxxxxxxxxxxxx>
Subject: Unable to send any fax only from workstation
Date: Tue, 13 Jun 2006 10:28:02 -0700
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I'm unable to send any fax only from workstation. From the
server
I
don't
have problems.
Workstation was Windows XP sp2 and server is Windows SBS 2003
SP1.
When I try to send the fax, from workstation, systems don't send
any
error
message. In fax console I don't view the fax in out queue.

What can I do ?

best regards

Daniele Benetti


















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