RE: Problems connecting to Small Business Server

Brandy

Thank you for the response, please see details of queries below:

1. This occurs within the LAN

2. There is no ISA Server installed on our SBS Server

3. The Network Topology is as follows:

ADSL CONNECTION TO INTERNET
|
|
SBSSERVER----------------PoE SWITCHES-------------------CLIENTPCs
|
|
NETWORK PRINTERS

4. When trying to access the shared drives, the user gets an error of "An
error occurred while reconnecting X:\ to \\Server\Company...Microsoft Windows
Network: The local device name is already in use....This connection has not
been restored". And when trying to print to the network printers, he gets a
popup from the taskbar of "Failed to print Document "****.DOC" the printer
did not respond"

5. NA

6. This is the only PC that this occurs. I have tested using my own
username and password from logon to get the same result. The User is now
using a desktop temporarily, but this will need to be returned to another
user when they return to work shortly (no problems from other workstations at
all)

7. When running "\\server" or "\\server\users" from the Run Command, I get
the following error message: "\\Server...The network path was not found"

8. NetBIOS over TCP/IP is enabled, this was the first thing to be checked
on this PC.

The user is still having problems with this and needs to gain access to the
shared directories as all of the work he does is within a group of people and
therefore shared data is very important. Please let me know if you require
any further information on any of the above

Regards


""Brandy Nee [MSFT]"" wrote:

Hello Pete,

Thank you for posting to the SBS Newsgroup.

I understand that one client cannot see the shared folders on the SBS
Server and network printers on a laptop. If I have misunderstood your
concern, please let me know.

In order to supplement your description, I need your help to gather the
following information:

1. Where does this issue occur? In LAN or from the Internet? Did the
problematic client encounter this issue before? If no, did you make any
changes on the SBS Server or the laptop recently?

2. Do you have ISA Server installed? If yes, is it ISA 2K or ISA 2K4?

3. What is your Network Topology, please? For example:

{Laptop} {Internet} {NIC1} {Router} {SBS + ISA} {NIC2} {In LAN}

OR

{Internet} {NIC1} {Router} {SBS + ISA} {NIC2} {In LAN + Laptop}

4. Please describe in detail how you "cannot view shared folders or print
to network printers"?

5. If the issue occurs from the Internet, how does the problematic client
access in Domain? By VPN? If yes, then this problem may occur because the
NetBIOS over TCP/IP (NetBT) protocol is disabled for the Routing and Remote
Access service on the SBS 2003 server. Therefore, the remote client cannot
browse the network through My Network Places because network browsing
requires the NetBT protocol.

More info, please see KB 827603:

827603 Remote users cannot see a Windows Small Business Server 2003
computer in My Network Places
http://support.microsoft.com/?id=827603

6. Does this issue occur to all domain clients or only certain? If you ask
a good client to log on the laptop, will the issue occur? If you ask the
problematic client to log on a good client workstation, will the issue
occur?

7. On the Laptop, go to Start -> Run, type \\<servername>\<sharename>, can
you access the shared folder on the SBS Server? If no, what exact error
message you encounter? Please type the full content of the error message
word by word to the Newsgroup.

8. On the laptop, open Local Area Connection, click Properties. On the
General tab, high light Internet Protocol (TCP/IP), click Properties. Click
Advanced. On the WINS tab, make sure you have selected "Enable NetBIOS over
TCP/IP".

Please take your time to gather the information. If you have any updates,
please feel free to let me know. I am looking forward to hearing from you!

Best regards,

Brandy Nee

Microsoft CSS Online Newsgroup Support

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--------------------
Thread-Topic: Problems connecting to Small Business Server
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From: =?Utf-8?B?UGV0ZU0=?= <PeteM@xxxxxxxxxxxxxxxxxxxxxxxxx>
Subject: Problems connecting to Small Business Server
Date: Wed, 21 Jun 2006 01:35:01 -0700
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I have a really strange problem that I cannot find out any information on
online. I have a Small Business Server 2003 Network with 40 PCs running
on
the system very well, bar one! I have one Laptop that is causing
problems in
a very strange way. It can connect to the Small Business Server Remote
Site
(http://server/) and the Small Business Server Intranet Page
(http://companyweb/), it can also connect to the Exchange Server on SBS,
but
it cannot view shared folders or print to network printers.

When I run an NBTSTAT -R command, I get the error message of NetBT not
loaded, and I have tried the two solutions on the Internet to resolve
this (2
registry tweaks, one concerning the removal of Norton AV and one setting
the
NetBT service to run on "2" instead of "1" (setting it to automatic))

Has anyone else had this problem? It is very strange as I cannot find a
solution. The steps I have taken are as follows:

1. Ran AV Scan - 1 virus found and disinfected (spybot.worm)
2. Checked running services and error logs, none found to do with this
problem
3. Reinstalled Windows on top of the installation (ran through the
Repair
this version of Win XP Pro, from the installation menu of the XP CD)
4. Tested Network Connection and Changed Network Lead
5. Changed connection to different switch at network hub

Again, he can connect to every network resource except the folder and
printer sharing. Please help!



.

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