Re: Server randomly rebooting due to bugcheck
- From: Andy Desborough <AndyDesborough@xxxxxxxxxxxxxxxxxxxxxxxxx>
- Date: Sat, 24 Jun 2006 00:49:01 -0700
Dave,
I didn't do the !analyze -v but I will try it on the next dump.
We are running ESET NOD32, not Symantec on the server so it may not be that
but I will search the ESET forums for anything helpful.
Thanks,
Andy.
"Dave Nickason [SBS MVP]" wrote:
Andy - when you followed the debugging steps from Peter's blog, did you go.
down to the bottom and do the "!analyze -v" part? If not, try that and see
if you get any more useful information. FYI, there are a couple of google
results for that reason code pointing to Symantec AV.
"Andy Desborough" <AndyDesborough@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in
message news:506ED1C3-272F-4239-8AC1-CC9656A7B4FE@xxxxxxxxxxxxxxxx
Hi there,
I have a SBS2003 SP1 server which reboots at various times of day and
shows
this entry in the event log:
The reason supplied by user xxxxx\Administrator for the last unexpected
shutdown of this computer is: System Failure: Stop error
Reason Code: 0x805000f
Bug ID:
Bugcheck String: 0x000000f4 (0x00000003, 0x89f041f0, 0x89f04354,
0x8094b734)
Comment: 0x000000f4 (0x00000003, 0x89f041f0, 0x89f04354, 0x8094b734)
For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
To my knowledge nothing has changed in the time it has been happening.
Sometimes it also BSOD's when rebooting with an error:
"Process thread crucial to system operation has unexpectedly exited or
been
terminated - restart your computer again & if this message appears again
contact your support company"
I have run the Microsoft debugger tool as detailed on Petergal's SBS blog
which produced the following output:
Copyright (c) Microsoft Corporation. All rights reserved.
Loading Dump File [C:\WINDOWS\MEMORY.DMP]
Kernel Summary Dump File: Only kernel address space is available
Symbol search path is:
SRV*e:\websymbols*http://msdl.microsoft.com/download/symbols
Executable search path is:
Windows Server 2003 Kernel Version 3790 (Service Pack 1) MP (4 procs) Free
x86 compatible
Product: LanManNt, suite: SmallBusiness TerminalServer
SmallBusinessRestricted SingleUserTS
Built by: 3790.srv03_sp1_rtm.050324-1447
Kernel base = 0x80800000 PsLoadedModuleList = 0x808a6ea8
Debug session time: Fri Jun 23 07:34:09.455 2006 (GMT+1)
System Uptime: 0 days 0:06:25.644
Loading Kernel Symbols
............................................................................................................
Loading User Symbols
PEB is paged out (Peb.Ldr = 7ffd700c). Type ".hh dbgerr001" for details
Loading unloaded module list
....
*******************************************************************************
*
*
* Bugcheck Analysis
*
*
*
*******************************************************************************
Use !analyze -v to get detailed debugging information.
BugCheck F4, {3, 89f041f0, 89f04354, 8094b734}
Probably caused by : csrss.exe
Followup: MachineOwner
---------
1: kd> .reload
Loading Kernel Symbols
............................................................................................................
Loading User Symbols
PEB is paged out (Peb.Ldr = 7ffd700c). Type ".hh dbgerr001" for details
Loading unloaded module list
....
1: kd> .reload
Loading Kernel Symbols
............................................................................................................
Loading User Symbols
PEB is paged out (Peb.Ldr = 7ffd700c). Type ".hh dbgerr001" for details
Loading unloaded module list
....
So then I searched around for the csrss.exe which I find "Csrss.exe is a
Microsoft client server runtime which generates worker threads for client
requests" and some references to virus/trojan activity but a virus scan on
the file comes up clean.
Any suggestions please?
TIA
Andy.
- References:
- Server randomly rebooting due to bugcheck
- From: Andy Desborough
- Re: Server randomly rebooting due to bugcheck
- From: Dave Nickason [SBS MVP]
- Server randomly rebooting due to bugcheck
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