RE: Outlook trying to connect.......

Hi Alfred,

Thank you for posting here.

According to your description, I understand clients in your remote site can
not connect to your exchange server. If I'm off based, do not hesitate to
let me know.

First , please help me to collect following info for clarifying your
situation for further analysis:

Does this issue happen the same way on any other clients in your remote
site?

In your head office, does outlook client connect to exchange server
smoothly?

Did you apply outlook service pack 2 on your clients?

Based on my experience, this behavior may be related to DNS resolution. You
may add the following entry in the HOSTS file on each remote computer:
internal_ip_of_your_SBS_server your_SBS_server_name

NOTE: If you use your SBS server's FQDN when you configure the Exchange
mailbox in Outlook, you may also need to add the following entry in the
hosts file:
internal_ip_of_your_SBS_server your_SBS_server_FQDN

NOTE: The hosts file can be found at %systemroot%\system32\drivers\etc.


Create a new profile
=====================
I suggest you create a new email and test the issue in the new profile.
Please refer to the following article to create a new email profile. Please
start in the new profile and provide me with the result.
How to create a new e-mail profile in Outlook 2003
http://support.microsoft.com/?id=829918

Disable Cached Exchange Mode
=============================
- Open Outlook.
- Click Tools-> E-mail Accounts-> View or change existing e-mail accounts.
- Double click the Exchange account.
- Uncheck Use Cached Exchange Mode.

In addition, I suggest you try to log on the mailbox via another machine,
if it works fine, we may make sure it is a client issue and I suggest you
read the following Knowledge Base Article to check all the settings:

How to troubleshoot connectivity issues that are caused by RPC client
protocol registry entries
http://support.microsoft.com/?id=325930

Let's adjust the MTU size to see if it helps:

Outlook or Outlook Express hangs after you send an e-mail message with an
attachment
http://support.microsoft.com/?id=315008


If the issue persists, please check if the following registry entry is
present on problematic client:
HKEY_CURRENT_USER\Software\Microsoft\Exchange

If not, please follow the steps below to create the key:
a. On the Outlook File menu, click Exit and Log Off.
b. Click the Start button and click Run.
c. In the Open window type regedit and click OK.
d. Click to select to the following entry in the registry:
HKEY_CURRENT_USERS\Software\Microsoft
e. Right-click the Microsoft entry, point to New on the shortcut menu and
click Key.
f. Type the name Exchange for the new key and press ENTER.
g. Exit the Registry Editor.

2. After creating the key, please follow the steps below to check key
management on Windows XP:
1. Click Start->Run, type "control userpasswords2" without quotes and then
press Enter.
2. On the Advanced tab, click Manage Passwords.
3. Click Add.
4. Type in the appropriate server name (Exchange server name), user name
(domain\username) and the password that you use to open the mailbox.
5. Click OK twice.
6. Open Outlook to test this issue.


If above steps can not solve your problem, Please help us collect the
following info:

1. Establish the VPN connection and then run "IPConfig /all >
C:\Ipconfig.txt" (without the quotation marks) in command line on the
client and the SBS server. Send the two file to me at
v-chacez@xxxxxxxxxxxxxx

2. Capture a screen shot of the Retry message and send the screen shot to
me.


Hope this helps, if you have any concerns or need more help, please feel
free to let me know.

Have a nice day!


Best Regards,

Chace Zhang (MSFT)

Microsoft CSS Online Newsgroup Support

Get Secure! - www.microsoft.com/security

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