RE: Unable to send any fax only from workstation

Hi Daniele,

Please also ensure you have installed the hotfix 884032 on the SBS server
box to upgrade the Windows Small Business Server 2003 client deployment to
Windows XP SP2. I would like to suggest that you take a look at the
following articles:

Fax send fails when you try to send a fax from a Windows XP-based client
computer through a Windows Small Business Server 2003-based computer
http://support.microsoft.com/?kbid=885123

Update is available for the Windows Small Business Server 2003 Client Setup
feature to deploy Windows XP Service Pack 2 to Windows XP
Professional-based clients
http://support.microsoft.com/default.aspx?scid=kb;EN-US;Q884032

If you have chance to perform test, please kindly help me collect the
Filemon and regmon logs on the server as required in my previous post.

I appreciate your time and patience.

Have a nice day!

Sincerely,

Jenny Wu
Microsoft CSS Online Newsgroup Support

--------------------
Newsgroups: microsoft.public.windows.server.sbs
From: v-yanniw@xxxxxxxxxxxxxxxxxxxx ("Jenny wu [MSFT]")
Organization: Microsoft
Date: Tue, 20 Jun 2006 08:36:53 GMT
Subject: RE: Unable to send any fax only from workstation
X-Tomcat-NG: microsoft.public.windows.server.sbs
MIME-Version: 1.0
Content-Type: text/plain
Content-Transfer-Encoding: 7bit

Hi Daniele,

Yes, your test also indicates that there is some application that
hook/drop
the fax session. Or domain users have not appropriate permissions to some
folders. From the filemon and regmon from the workstation, we can not find
the clue. So please also collect Filemon and Regmon from the server when
users try to send faxes from workstation.

*Note: Please perform clean boot on the server first, prepare the Filemon
and Regmon on the server, Then reproduce the issue with a domain user
account to collect tracking log; And also please try to send fax with a
domain admin account from the workstation to collect another tracking log.

I appreciate your time and efforts.

Have a nice day!

Sincerely,

Jenny Wu
Microsoft CSS Online Newsgroup Support

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From: v-yanniw@xxxxxxxxxxxxxxxxxxxx ("Jenny wu [MSFT]")
Organization: Microsoft
Date: Fri, 16 Jun 2006 11:48:42 GMT
Subject: RE: Unable to send any fax only from workstation
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Hi Daniele,

Thanks for your information.

When the issue happens, please check if the Messenger service is running
on
both workstations and the SBS server box. If not, please start it and
then
test to the issue and let me know the result.

And the UsRobotics 56k serial modem does list in Microsoft production
list
(www.microsoft.com/hcl), Please try to use another modem listed in our
HCL
list to isolate the issue.

Also I will perform further research on the issue and if I find any
thing,
I will update you as soon as possible.

Thanks for your cooperation.

Have a nice day!

Sincerely,

Jenny Wu
Microsoft CSS Online Newsgroup Support
Get Secure! - www.microsoft.com/security
======================================================
This newsgroup only focuses on SBS technical issues. If you have issues
regarding other Microsoft products, you'd better post in the
corresponding
newsgroups so that they can be resolved in an efficient and timely
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You can locate the newsgroup here:
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doing
so, it will ensure your issues are resolved in a timely manner.

For urgent issues, you may want to contact Microsoft CSS directly. Please
check http://support.microsoft.com for regional support phone numbers.

Any input or comments in this thread are highly appreciated.
======================================================
This posting is provided "AS IS" with no warranties, and confers no
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--------------------
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From: v-yanniw@xxxxxxxxxxxxxxxxxxxx ("Jenny wu [MSFT]")
Organization: Microsoft
Date: Thu, 15 Jun 2006 11:27:59 GMT
Subject: RE: Unable to send any fax only from workstation
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Hi Daniele,

Thanks for your information. I appreciate your time and efforts to the
issue.

From current information, I can not find the clue to the issue. Please
help
me collect more information for further analyze:

1. What is the exact brand of the modem? Does it list in Microsoft
production HCL list? You can check it in the following link:
www.microsoft.com/hcl

2. Please increase the event logging level and collect the application
log
for me:

a. Open Server Management console -> Fax (Local), right click it to
choose
Properties to open Properties page.
b. Under Event Reports tab, set the Outgoing tracking level to High.
c. Restart the fax service and then reproduced the issue (please try to
send fax with domain user account and also with a domain admin account)
and
collect log file for me (please save the log file in .evt file).

3. Please Enable FAX debug log. Please do as follows:

a. Regedit.exe
b. Navigate to the logging option, controlled by the registry key under:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Fax\Device
Providers\{2172FD8F-11F6-11D3-90BF-006094EB630B}
c. Create or modify new valies as follows:

DeBugLevelEx
(REG_DWORD)
0 - No log. This is the default selection.
0xffffffff - Enable T30 debug logging

DebugContextEx
(REG_DWORD)
0 - No messages

d - Main and class 1 messages only. This is the default selection.
0xffffffff - All messages (including fcom module)

In order for DebugContextEx to take effect, it's also necessary to set
DeBugFormatEx (REG_DWORD) to 0xbbffffff.

DeBugFormatEx
(REG_DWORD)
0xbbffffff

Then please restart the Fax service and reproduce the problem. Then send
T30DebugLogFile.txt to me (v-yanniw@xxxxxxxxxxxxx), which is located at
Documents and Settings\NetworkService\Local Settings\temp (Network
Service's temportary directory).

Please mail me all files at my working mailbox: v-yanniw@xxxxxxxxxxxxx

I appreciate your cooperation. I am glad to help.

Have a nice day!

Sincerely,

Jenny Wu
Microsoft CSS Online Newsgroup Support
Get Secure! - www.microsoft.com/security
======================================================
This newsgroup only focuses on SBS technical issues. If you have issues
regarding other Microsoft products, you'd better post in the
corresponding
newsgroups so that they can be resolved in an efficient and timely
manner.
You can locate the newsgroup here:
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When opening a new thread via the web interface, we recommend you check
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so, it will ensure your issues are resolved in a timely manner.

For urgent issues, you may want to contact Microsoft CSS directly.
Please
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Any input or comments in this thread are highly appreciated.
======================================================
This posting is provided "AS IS" with no warranties, and confers no
rights.

--------------------
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From: v-yanniw@xxxxxxxxxxxxxxxxxxxx ("Jenny wu [MSFT]")
Organization: Microsoft
Date: Wed, 14 Jun 2006 10:37:15 GMT
Subject: RE: Unable to send any fax only from workstation
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Hi Daniele,

Thanks for your update.

For current situation, we can isolate the issue lies in insufficient
permissions. Let us install the Filemon and Regmon utility on one
workstation to monitor it is which folder that is missing permissions.

I. First let us perform a clean boot on the workstation so that there
is
too many application running.

1) Run MSCONFIG.EXE.
2) In the Services tab, click "Hide All Microsoft Services" and click
"Disable All".
3) In the Startup tab, click "Disable All". Click OK. (This will
temporarily prevent third-party programs from running automatically
during
start-up.)
4) Restart the computer.

II. Please install the Filemon and Regmon utility on one problematic
workstation and reproduce the issue.

Please use the following steps to capture data with these utilities.
You
will need to follow the steps below to use the utility.

1). Please visit the following link to download and save the Filemon
and
Regmon version for your operating system from the following Web site:
http://www.sysinternals.com/ntw2k/source/filemon.shtml

- Download "Filemon (x86 - 76 KB) - you plan on using Filemon on
WinNT/2K/XP/2K3" if you plan to use Filemon on Windows 2000, Windows
XP,
or
Windows Server 2003.

The following link for down Regmon utility:
http://www.sysinternals.com/Utilities/regmon.html

2). Familiarize yourself with the Capture and Clear buttons below the
menu
bar. You can alternatively use Ctrl+E and Ctrl+X.
3). Stop the capture and clear the current events. This will allow us
to
capture minimal activity. There will be some activity that will be
extraneous, but that's okay. We would rather have to much data then
not
capture the correct events.
4). Make sure your application is in a state where you are ready to
reproduce the problem (try to send fax with a domain user account).

NOTE: In order to see minimal traffic from the utilities close all
other
applications that are not involved in the test.
5). Click the capture button or use Ctrl+E to start capturing data.
6). Reproduce the problem.
7). Stop the capture by clicking the 'Capture' button or use Ctrl+E.
8). Save each capture to a file, zip them up and send them to me for
review. My working mailbox is: v-yanniw@xxxxxxxxxxxxx

I appreciate your time.

Have a nice day!

Sincerely,

Jenny Wu
Microsoft CSS Online Newsgroup Support
Get Secure! - www.microsoft.com/security
======================================================
This newsgroup only focuses on SBS technical issues. If you have issues
regarding other Microsoft products, you'd better post in the
corresponding
newsgroups so that they can be resolved in an efficient and timely
manner.
You can locate the newsgroup here:
http://www.microsoft.com/communities/newsgroups/en-us/default.aspx

When opening a new thread via the web interface, we recommend you check
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"Notify me of replies" box to receive e-mail notifications when there
are
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please "Reply to Group" so that others may learn and benefit from your
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Microsoft engineers can only focus on one issue per thread. Although we
provide other information for your reference, we recommend you post
different incidents in different threads to keep the thread clean. In
doing
so, it will ensure your issues are resolved in a timely manner.

For urgent issues, you may want to contact Microsoft CSS directly.
Please
check http://support.microsoft.com for regional support phone numbers.

Any input or comments in this thread are highly appreciated.
======================================================
This posting is provided "AS IS" with no warranties, and confers no
rights.

--------------------
Thread-Topic: Unable to send any fax only from workstation
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From: =?Utf-8?B?RGFuaWVsZSBCZW5ldHRp?=
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References: <7406B8AE-F570-4057-B827-CFAC1EC21039@xxxxxxxxxxxxx>
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Subject: RE: Unable to send any fax only from workstation
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I have applied the step that you have described, but user cannot send
faxes.
If I change the group membership of users to "Domain Admins" those
users
can
send fax and all works good.

When I return group membership of those users to "Domain Users" those
cannot
send faxes.

The inbound faxes don't have any problem whit all config.

I'm waiting for your help. :-)

Best regards.

Daniele Benetti
""Jenny wu [MSFT]"" wrote:

Hi Daniele,

Thanks for using the SBS newsgroup!

From your description, I understand the issue to be: users can not
send
faxes from workstations. If I am off base, please don't hesitate to
let
me
know.

Let us follow below steps to trouble shoot the issue:

I. Please check Fax server recipient configuration:

1. Open Shared Fax Manager
2. Expand Devices and Providers -> Devices
3. Right click your modem and click properties
4. In the Transmission settings, please confirm that "Send faxes''
is
Checked.
5. Right click Microsoft Shared Fax and click properties
6. In the General tab, please confirm that ''Disable transmission of
outgoing faxes'' is NOT checked.

II. Check the following permissions settings:

1. Please double check the modem permissions and ensure "Everyone"
has
Fax
permission.

2. Please double check the Temp folder's permissions on the server
box,
it
is located in:

C:\WINDOWS\Temp

Right click it and open its Properties page, please ensure
"Authenticated
users" entry list here and have the following permissions:

-- Authenticated users: Read,Write, Read & Execute, list folder
contents

After verifying them and restarting the fax service, try to test to
see
if
the fax server can receive faxes properly.

III. If the issue persists, please help me collect the following
information for further analyze:

1. Do you have any issue to receive outbound faxes?

2. Please try to logon one workstation with domain admin user
account
and
try to send faxes, what is the result?

Hope above information helps. I am happy to be of assistance to you
and
look forward to your reply.

Have a nice day!

Sincerely,

Jenny Wu
Microsoft CSS Online Newsgroup Support
Get Secure! - www.microsoft.com/security
======================================================
This newsgroup only focuses on SBS technical issues. If you have
issues
regarding other Microsoft products, you'd better post in the
corresponding
newsgroups so that they can be resolved in an efficient and timely
manner.
You can locate the newsgroup here:
http://www.microsoft.com/communities/newsgroups/en-us/default.aspx

When opening a new thread via the web interface, we recommend you
check
the
"Notify me of replies" box to receive e-mail notifications when
there
are
any updates in your thread. When responding to posts via your
newsreader,
please "Reply to Group" so that others may learn and benefit from
your
issue.

Microsoft engineers can only focus on one issue per thread. Although
we
provide other information for your reference, we recommend you post
different incidents in different threads to keep the thread clean.
In
doing
so, it will ensure your issues are resolved in a timely manner.

For urgent issues, you may want to contact Microsoft CSS directly.
Please
check http://support.microsoft.com for regional support phone
numbers.

Any input or comments in this thread are highly appreciated.
======================================================
This posting is provided "AS IS" with no warranties, and confers no
rights.

--------------------
Thread-Topic: Unable to send any fax only from workstation
thread-index: AcaPDrk3CHUN4RuqRDySibThntXOIA==
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From: =?Utf-8?B?RGFuaWVsZSBCZW5ldHRp?= <Daniele
Benetti@xxxxxxxxxxxxxxxxxxxxxxxxx>
Subject: Unable to send any fax only from workstation
Date: Tue, 13 Jun 2006 10:28:02 -0700
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I'm unable to send any fax only from workstation. From the server I
don't
have problems.
Workstation was Windows XP sp2 and server is Windows SBS 2003 SP1.
When I try to send the fax, from workstation, systems don't send
any
error
message. In fax console I don't view the fax in out queue.

What can I do ?

best regards

Daniele Benetti












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