Re: Mobile Access to Exchange

Hi John,

Thank you for posting back. I'm glad the initial issue is gone. I
appreciate your time and testing on this issue.

About the second issue, my understanding is: You cannot sync PPC with
Exchange mailbox by ActiveSync with error 0x85010004. If I'm off base,
please feel free to let me know.

Based on my research, this issue can occur if the Exchange virtual
directory in Microsoft Internet Information Server (IIS) is configured to
accept only Secure Sockets Layer (SSL) connections or if Integrated Windows
authentication is not enabled on the Exchange virtual directory.

As you are using SBS server, we can simply run CEICW again to help you
reconfigure the Exchange virtual directory and forms-based authentication
to work with Outlook Mobile Access and with Exchange ActiveSync.

For more information about this, please refer to the following KB:

Exchange ActiveSync and Outlook Mobile Access errors occur when SSL or
forms-based authentication is required for Exchange Server 2003
http://support.microsoft.com/?id=817379

How to configure Internet access in Windows Small Business Server 2003
http://support.microsoft.com/?id=825763


Please verify Authentication settings by the following steps.

For Exchange-oma virtual directory:

1. Open IIS Manager
2. Open properties of virtual directory Exchange-oma
3. Select Directory Security tab
4. Select Edit in Authentication and access control box. Make sure the
authentication setting as below:

Authentication Methods
Enabled Basic authentication
Enabled Integrated Windows authentication
Disabled anonymous access

For OMA virtual directory and Microsoft-Server-ActiveSync virtual directory:

1. Open IIS Manager
2. Open properties of OMA virtual directory and Microsoft-Server-ActiveSync
virtual directory respectively.
3. Select Directory Security tab
4. Select Edit in Authentication and access control box. Make sure the
authentication setting as below:

Authentication Methods
Uncheck Enable anonymous access
Uncheck Integrated Windows authentication
Check Basic authentication

After that, please restart the IIS Admin Service (services.msc) and then
verify the issue.

If the issue persists, in order to have a more concrete idea about the
issue, please let me know the following information.


1. Do all the users have such issue or just specific users? Please create a
new mail-enabled user and verify whether he can access mailbox by
ActiveSync.

2. Collect the IIS metabase on Exchange Server and send to me:
v-chacez@xxxxxxxxxxxxx for further analysis:

1).On Exchange Server, install .NET Framework Version 1.1:

http://www.microsoft.com/downloads/details.aspx?FamilyID=262d25e3-f589-4842-
8157-034d1e7cf3a3&DisplayLang=en.
2). Install MBExplorer by installing IIS 6 Resource Kit Tools:
http://www.microsoft.com/downloads/details.aspx?FamilyId=56FC92EE-A71A-4C73-
B628-ADE629C89499&displaylang=en.
3). Once it is installed, access it from Start, Programs, IIS Resources,
Metabase Explorer.
4). In the left pane, right click ''LM'' (under your server computer name)
to choose ''Export to file'', and then save it as IIS.mbk.
5). Compress this mbk file and send it to me for analysis. Please let me
know the password if you set on this iis mbk file.

3. Please collect the IIS log on Exchange Server so that I can perform
further research:

1). On Exchange Serves, open IIS MMC, right click Default Web Site and then
click Properties.
2). Click Website tab and then check Enable logging.
3). Stop the Default Website and RENAME the existing IIS log files under
C:\WINDOWS\system32\LogFiles\W3SVC1.
4). Restart the Default Website and reproduce the problem, which will
generate new IIS log file with the exact error.
5). Go to the following folder on Exchange Server:
C:\WINDOWS\system32\LogFiles\W3SVC1.
6). Send me the original log files to my working email address
v-chacez@xxxxxxxxxxxxxx And please let me know the alias of the user who
encountered the issue.

4. For further test, please temporarily SSL if you enable it for
ActiveSync; create a new test account and let me know the following
information.

- Credential of this test account
- The public URL of your Exchange Server
- Domain name

I will access the mailbox by ActiveSync in my side to verify the issue. To
keep these confidential, please let me know by mail

Hope this helps. Please let me know the results so that I can provide
further assistance on this problem. I am looking forward to your reply.

Thanks and have a nice day!

Best Regards,

Chace Zhang (MSFT)

Microsoft CSS Online Newsgroup Support

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Relevant Pages

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