Re: SBS Fax service stops working Intermittently
- From: v-branee@xxxxxxxxxxxxxxxxxxxx ("Brandy Nee [MSFT]")
- Date: Thu, 15 Jun 2006 10:01:24 GMT
Hello Allen,
Thank you for posting back and keeping us updated!
Since the issue occurs randomly, so let's keep monitoring the issue. if the
issue occurs again, please help me to gather the event log and Fax activity
log to analysis.
Thanks a lot for continuous working with us and I greatly appreciate your
time!
Best regards,
Brandy Nee
Microsoft CSS Online Newsgroup Support
Get Secure! - www.microsoft.com/security
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From: "avanwey@xxxxxxxxxxxxx" <avanwey@xxxxxxxxxxxxx>04:39:55 GMT)
Newsgroups: microsoft.public.windows.server.sbs
Subject: Re: SBS Fax service stops working Intermittently
Date: 11 Jun 2006 21:39:50 -0700
Organization: http://groups.google.com
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I disconnected and then uninstalled the USR 5633a modem from the server
through Device Manager. I then connected a USR Courier v.everything
modem and configured it through the Fax Service like normal. I sent a
couple of test faxes which were routed correctly to Sharepoint and to
the Exchange Public Folder. However, this success only lasted a couple
of days. About 3 days after installed the replacement modem, the server
stopped receiving faxes. I was able to successfully restart the Fax
service with this modem (which was an improvement over the last modem),
but it did not correct the problem, so I rebooted the server (It is
still necessary to hard power down the server when rebooting).
I have now tried many different steps without success to get this
server to receive faxes, until I disabled and re-enabled the COM1 port
(which the modem is connected to) and the modem through Device Manager
(in that order). After performing these two steps I was able to receive
a test fax which was routed to Sharepoint and to the appropriate
Exchange Public Folder. This is great, as this server has not received
a fax for more than a week now, but I am concerned about the permanence
of this functionality. Do you have any idea what might cause such a
problem? I'll keep my eye on it for the next few days to see if it
quits receiving again.
Thanks,
Allen
.
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