Re: SBS 2003 New user does not appear in Public mail group.

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Hi Haakon,

Thanks for your update. I am glad to know that things are getting fine now.
I appreciate your time and effort to try my suggestions and get this
resolved.

Here's a summary of this post for your reference:

PROBLEM: The new created users can not show in Global Address List.

RESOLUTION: the Recipient Update Services (domain) is missing, manually add
the RUS resolve the issue.

The Recipient Update Service is a component in the Exchange System
Attendant service. The Recipient Update Service creates and maintains
Exchange-specific attribute values in Active Directory.

If you create a mailbox for a user, the Recipient Update Service is
responsible for the automatic generation of their Simple Mail Transfer
Protocol (SMTP) address and any other proxy addresses that you have defined
for your recipients. If the Recipient Update Services (domain) is missing,
the new proxy e-mail addresses can not be generated successfully. So the
new user can not log on to their mailbox or show in GAL.

Please do not hesitate to post in this great newsgroup if you need any
assistance in the future. We are glad to help-).

Have a nice weekend!

Sincerely,

Jenny Wu
Microsoft CSS Online Newsgroup Support
Get Secure! - www.microsoft.com/security
======================================================
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--------------------
From: "Haakon Johnsen" <haakon.johnsen@xxxxxxxxxxxxxxxxxx>
References: <##EzDo7ZGHA.4424@xxxxxxxxxxxxxxxxxxxx>
<4qwxl4BaGHA.1232@xxxxxxxxxxxxxxxxxxxxx>
<eKed6oCaGHA.3532@xxxxxxxxxxxxxxxxxxxx>
<DX2n$6FaGHA.5300@xxxxxxxxxxxxxxxxxxxxx>
<#f5SoADhGHA.3424@xxxxxxxxxxxxxxxxxxxx>
<$Db4onJhGHA.4688@xxxxxxxxxxxxxxxxxxxxx>
<#j#1ORPhGHA.1264@xxxxxxxxxxxxxxxxxxxx>
<x7ZIOvVhGHA.5608@xxxxxxxxxxxxxxxxxxxxx>
<q7Cmz5viGHA.4528@xxxxxxxxxxxxxxxxxxxxx>
Subject: Re: SBS 2003 New user does not appear in Public mail group.
Date: Thu, 8 Jun 2006 19:45:49 +0200
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X-Tomcat-NG: microsoft.public.windows.server.sbs

Troubleshooting list:
1) OK
2) OK
3)(Not in list !)
If there is no Recipient Update Services (domain) item, please manually
create it and then rebuild it.
--->> Created - rebuilt - It works, Thank you Jenny!!

Sincerely
Haakon




""Jenny wu [MSFT]"" <v-yanniw@xxxxxxxxxxxxxxxxxxxx> wrote in message
news:q7Cmz5viGHA.4528@xxxxxxxxxxxxxxxxxxxxxxxx
Hi Haakon,

Thanks for your information.

For current situation, let us perform the following test to trouble shoot
the issue:

1. Please manually rebuild the Recipient Update Service (Enterprise
Configuration) and Recipient Update Services (domain). You can refer to
the
steps:

1) In Exchange System Manager, expand Recipients, Recipient Update
Services.
2) Right click Recipient Update Service (Enterprise Configuration), click
Rebuild
3) Repeat step 2) for "Recipient Update Services (domain)".
4) In Exchange System Manager, expand Recipients, Recipient Policies.
5) Right click this Recipient Policy, and click Apply the policy now.

If there is no Recipient Update Services (domain) item, please manually
create it and then rebuild it.
2. Please check if these new users exist in the GAL. You can do as
follows:

1) Open Exchange System Manager, navigate to node Recipients -> All
Global
Address Lists -> Default global address list.

2) Right click it to open its Properties page, Click Preview button to
double check if these new users can be shown here.

3. What is the version of the Outlook? Is it outlook 2003? Does it work
under cached mode? Please try to disable cached mode to see if it helps.
You can do as follows:

Open Outlook, click Tools, click Options, click the Mail Setup, click
Email
Accounts, select "View or change existing email account", click Next, in
Exchange server settings page, please ensure input the correct server
name
of the exchange server and set the option "use cached Exchange mode" as
Unselected. And close Outlook and reopen it to test the problem.

4. Could you help me capture a screen shot of the symptom when users try
to
send emails to these new users? Where they can not show up (is member of
the default distrubution group, but does not show up there, if sombody
else
wants to send mail to him.)?

5. When creating a new user account with add user wizard, you will see a
dialog box which prompts you to create the mailbox for the user. Can you
see this dialog box and finish other steps?

I appreciate your time.

Have a nice day!

Sincerely,

Jenny Wu
Microsoft CSS Online Newsgroup Support
Get Secure! - www.microsoft.com/security
======================================================
This newsgroup only focuses on SBS technical issues. If you have issues
regarding other Microsoft products, you'd better post in the
corresponding
newsgroups so that they can be resolved in an efficient and timely
manner.
You can locate the newsgroup here:
http://www.microsoft.com/communities/newsgroups/en-us/default.aspx

When opening a new thread via the web interface, we recommend you check
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Microsoft engineers can only focus on one issue per thread. Although we
provide other information for your reference, we recommend you post
different incidents in different threads to keep the thread clean. In
doing
so, it will ensure your issues are resolved in a timely manner.

For urgent issues, you may want to contact Microsoft CSS directly. Please
check http://support.microsoft.com for regional support phone numbers.

Any input or comments in this thread are highly appreciated.
======================================================
This posting is provided "AS IS" with no warranties, and confers no
rights.

The customer mail content:
=======================
Hi Jenny - at last here are the logs you requested, some zipped because
of
their size.

The proc upgrade was in the existing server and should work in sbs 2003
enviroment. (The model supporteded / was orderd with two processors - but
Dell mistakely delivered it with only one proc.)

I have also tryed what you suggested in your mail.

Sincerely

Haakon

=======================

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<4qwxl4BaGHA.1232@xxxxxxxxxxxxxxxxxxxxx>
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From: v-yanniw@xxxxxxxxxxxxxxxxxxxx ("Jenny wu [MSFT]")
Organization: Microsoft
Date: Thu, 01 Jun 2006 09:14:34 GMT
Subject: Re: SBS 2003 New user does not appear in Public mail group.
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NNTP-Posting-Host: tomcatimport2.phx.gbl 10.201.218.182

Hi Haakon,

Thanks for your information. I am back now and I am sorry for bring
inconvenience for my leaving.

I. Please let me know how you upgrade the server from one processor to
two
Intel Xeon processors. Do you mean you first backup the SBS server on
one
machine with one processor and then store SBS server backup file to
another
machine with two processors? If you performed like that, the SBS server
will not run properly. It is not supported that we store the SBS server
to
different hardware with different processor number. You can check the
detail information in how to backup and restore SBS 2003 document:


http://download.microsoft.com/download/b/d/8/bd8e1a40-d202-429a-8eb7-26300
d
6
2bcc9/BKU_BkupRstr.doc

II. Please also perform test as follows to check if it is Recipient
Update
Service (RUS) issue. The steps:

1. Rebuild both Enterprise and domain RUS within ESM, and then click
Update
Now, and then check if the e-mail addresses are stamped successfully on
the
new user and test to see if you can send e-mail to the new mailbox
successfully this time.

In Exchange System Manager, go to Recipients -> Recipient Update
Services.
Right-click each item in the right pane and select Rebuild. Then, please
right-click each time again to select Update Now.

2. Check the following configuration.

In Exchange System Manager, go to Recipients -> Recipient Update
Services.
Right click on each item in the right pane and click Properties. On the
General tab, please make sure the Exchange server and DC specified are
available. And then please double check the exchange server and DC is
correct. Then please test to see if the new user can display in Global
address book list. If the issue persists, please help me collect a
screen
shot of the symptom. And send to me for analyze.

III. Please help me collect the following information for further
analyze
the issue:

1. Please save me the application and System log files in .evt format
and
send to me.

To save a text copy of Application /System log:

A. Open Event Viewer: Start -> All Programs -> Administrative Tools ->
Event Viewer.
B. Right-click on Application/System log and select "Save Log File As?".

2. Please compress the following logs and send to me. My working mailbox
is: v-yanniw@xxxxxxxxxxxxx:

a. add_user_wizard.log file under the folder: %Program Files%\Microsoft
Windows Small Business Server\Support
b. C:\Windows\svcpack.log.
c. C:\Windows\KB885918.log
d. C:\Program Files\Microsoft Integration\Windows Small Business Server
2003\Logs

I appreciate your time and cooperation. We are glad to help.

Have a nice day!

Sincerely,

Jenny Wu
Microsoft CSS Online Newsgroup Support
Get Secure! - www.microsoft.com/security
======================================================
This newsgroup only focuses on SBS technical issues. If you have issues
regarding other Microsoft products, you'd better post in the
corresponding
newsgroups so that they can be resolved in an efficient and timely
manner.
You can locate the newsgroup here:
http://www.microsoft.com/communities/newsgroups/en-us/default.aspx

When opening a new thread via the web interface, we recommend you check
the
"Notify me of replies" box to receive e-mail notifications when there
are
any updates in your thread. When responding to posts via your
newsreader,
please "Reply to Group" so that others may learn and benefit from your
issue.

Microsoft engineers can only focus on one issue per thread. Although we
provide other information for your reference, we recommend you post
different incidents in different threads to keep the thread clean. In
doing
so, it will ensure your issues are resolved in a timely manner.

For urgent issues, you may want to contact Microsoft CSS directly.
Please
check http://support.microsoft.com for regional support phone numbers.

Any input or comments in this thread are highly appreciated.
======================================================
This posting is provided "AS IS" with no warranties, and confers no
rights.

--------------------
From: "Haakon Johnsen" <haakon.johnsen@xxxxxxxxxxxxxxxxxx>
References: <##EzDo7ZGHA.4424@xxxxxxxxxxxxxxxxxxxx>
<4qwxl4BaGHA.1232@xxxxxxxxxxxxxxxxxxxxx>
<eKed6oCaGHA.3532@xxxxxxxxxxxxxxxxxxxx>
<DX2n$6FaGHA.5300@xxxxxxxxxxxxxxxxxxxxx>
<#f5SoADhGHA.3424@xxxxxxxxxxxxxxxxxxxx>
<$Db4onJhGHA.4688@xxxxxxxxxxxxxxxxxxxxx>
Subject: Re: SBS 2003 New user does not appear in Public mail group.
Date: Wed, 31 May 2006 22:53:41 +0200
Lines: 87
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Xref: TK2MSFTNGXA01.phx.gbl microsoft.public.windows.server.sbs:272069
X-Tomcat-NG: microsoft.public.windows.server.sbs

After installing SBS2003 SP1 , Addusers fail to run:
1) / 3) , In Event Viewer,Event ID 1000 category 100 failing program
addusr.exe, version 5.2.2651,0 faulting module unknown, version 0.0.0.0
fault adress 0x084a9088.. (When I tryed to create new user via sbs add
user
wizard. )

2) Old users is ok, in global adress book. All users are members of
global
distr. group.

3) added a test user via AD domain users and computers (I know this is
not
the rigth way in sbs - but because of the new addusr.exe problem I had
to
do
it this way.
The user did not show up in global adress list.(but is member)

In my opinion the problems came when the server was upgradet from one
to
two
Intel Xeon processors.

The server is an Dell Server PE-SC1420 with two Intel Xeon Cpu's 2,8
Ghz
1 Gb Ram

Asset Tag: B867F1J

Haakon



"Steven Zhu [MSFT]" <v-stezhu@xxxxxxxxxxxxxxxxxxxx> wrote in message
news:$Db4onJhGHA.4688@xxxxxxxxxxxxxxxxxxxxxxxx
Hi Haakon,

Thanks for your new information.

My name is Steven; I understand you are now working with Jenny.
However,
Jenny is not in the office. In order to resolve this issue in a
timely
manner, I will continue work in the original thread to provide
further
assistance on this issue.

Based on current information, Please help me collect the following
information in order to narrow down this issue:

1. Please let me know whether you receive any error message in the
Event
Viewer, if so, please provides the Event ID for the further analysis.

2. Please let me know whether this issue occurred on all mailbox
enable
users.

3. Please create the new mailbox enable user account and the new
distribution group, then add this user to the new distribution group,
does
this issue disappear?

4. Can you remember when the issue first appeared and what changes
you
made
on the Exchange server recently that might cause the problem?

Please let me know the above information so that I can provide the
further
assistance on this issue. I am looking forward to your reply.

Thanks and have a great day.

Best Regards,

Steven Zhu
MCSE
Microsoft Online Partner Support
Get Secure! - www.microsoft.com/security
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