Re: Event 1019, 1023, 1036 and POP3

Hi Paul,

Thanks for your update. I appreciate your time and efforts to the issue.

Please feel free to post back if you have further question on the issue. We
are glad to help!

Have a nice day!

Sincerely,

Jenny Wu
Microsoft CSS Online Newsgroup Support
Get Secure! - www.microsoft.com/security
======================================================
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======================================================
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The customer mail content:
=====================
Jenny,
Thanks for your help.

I am in contact with my ISP, SBCGlobal and working on the reverse DNS and
PTR record

Paul

=====================

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From: v-yanniw@xxxxxxxxxxxxxxxxxxxx ("Jenny wu [MSFT]")
Organization: Microsoft
Date: Mon, 05 Jun 2006 07:54:45 GMT
Subject: Re: Event 1019, 1023, 1036 and POP3
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Hi Paul,

Thanks for your time and efforts to the issue.

I am sorry for the delayed response due to weekend. Please understand that
the newsgroups are staffed weekdays by Microsoft Support professionals to
answer your systems and applications questions. Your understanding is
greatly appreciated!

I suggest that you take a look at the following article to get more detail
information about using smart host or DNS to send emails.
http://www.sbslinks.com/DNS_Smarthost.htm

According to the PTR issue, you can contact your ISP to add a valid PTR
record to resolve the issue. As we known, the Comcast and many other major
mail servers (such as AOL) are now blocking mail when they cannot resolve
the sending e-mail server. AOL is doing reverse DNS lookup on the
Exchange/SBS box against the recipient's address of the mail. The AOL.com
mail server requires that a valid reverse DNS record (known as PTR) for
all
of your domain's MX records. AOL.com also requires that for every inbound
SMTP connection, the connecting SMTP server must have a valid PTR record
even if an MX record does not exist.

Related information:

554 DNS:B2
http://postmaster.info.aol.com/errors/554dnsb2.html

Regarding to spam issue, I suggest that you install the Exchange
Intelligent Message Filter on the Exchange server to filter spam to
protect
server. you can refer to the following articles to get more information
about IMF.

How to update the Intelligent Message Filter version 2 in Exchange Server
2003 SP2
http://support.microsoft.com/?kbid=907747

Microsoft Exchange Intelligent Message Filter Deployment Guide
http://www.microsoft.com/technet/prodtechnol/exchange/2003/library/imfdeplo
y
.mspx

Exchange Intelligent Message Filter
http://www.microsoft.com/technet/prodtechnol/exchange/downloads/2003/imf/de
f
ault.mspx

And also you can take a look at the following articles to avoid spam.

886208 Exchange queues fill with many non-delivery reports from the
postmaster account in Small Business Server 2003
http://support.microsoft.com/default.aspx?scid=kb;EN-US;886208

How to prevent unsolicited commercial e-mail in Exchange 2003
http://support.microsoft.com/?id=821746

324958 HOW TO: Block Open SMTP Relaying and Clean Up Exchange Server SMTP
http://support.microsoft.com/?id=324958

823866 How to configure connection filtering to use Realtime Block Lists
(RBLs)
http://support.microsoft.com/?id=823866

More information:
Microsoft Exchange Server Best Practices Analyzer Tool v2.5
http://www.microsoft.com/downloads/details.aspx?familyid=dbab201f-4bee-4943
-
ac22-e2ddbd258df3&displaylang=en

And then apply Microsoft Exchange Server Best Practices Analyzer Web
Update
Pack.
http://www.microsoft.com/downloads/details.aspx?familyid=4f2f1339-cbcd-4d26
-
9174-f30c10d7ec4c&displaylang=en

Hope above information helps. Please let me know if you have further
question on the issue. We are glad to help.

Have a nice day!

Sincerely,

Jenny Wu
Microsoft CSS Online Newsgroup Support
Get Secure! - www.microsoft.com/security
======================================================
This newsgroup only focuses on SBS technical issues. If you have issues
regarding other Microsoft products, you'd better post in the corresponding
newsgroups so that they can be resolved in an efficient and timely manner.
You can locate the newsgroup here:
http://www.microsoft.com/communities/newsgroups/en-us/default.aspx

When opening a new thread via the web interface, we recommend you check
the
"Notify me of replies" box to receive e-mail notifications when there are
any updates in your thread. When responding to posts via your newsreader,
please "Reply to Group" so that others may learn and benefit from your
issue.

Microsoft engineers can only focus on one issue per thread. Although we
provide other information for your reference, we recommend you post
different incidents in different threads to keep the thread clean. In
doing
so, it will ensure your issues are resolved in a timely manner.

For urgent issues, you may want to contact Microsoft CSS directly. Please
check http://support.microsoft.com for regional support phone numbers.

Any input or comments in this thread are highly appreciated.
======================================================
This posting is provided "AS IS" with no warranties, and confers no rights.

--------------------
From: "Steve" <newsgroup@xxxxxxxxxx>
References: <O7KN44LhGHA.4864@xxxxxxxxxxxxxxxxxxxx>
<O8i#FAMhGHA.3496@xxxxxxxxxxxxxxxxxxxx>
<efR3TGdhGHA.1208@xxxxxxxxxxxxxxxxxxxx>
<OGdTWDfhGHA.3860@xxxxxxxxxxxxxxxxxxxx>
<#D1HR2ohGHA.4144@xxxxxxxxxxxxxxxxxxxx>
Subject: Re: Event 1019, 1023, 1036 and POP3
Date: Fri, 2 Jun 2006 17:17:55 -0700
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Smart host means using the SBCGlobal SMTP server instead of DNS in your
Exchange connector properties.

"Paul Proefrock" <proefrock@xxxxxxxxxxxxx> wrote in message
news:%23D1HR2ohGHA.4144@xxxxxxxxxxxxxxxxxxxxxxx
Steve,
I do have a static IP. But SBCGlobal will not do a reverse lookup on
it.
And it doesn't resolve to our mail server but to the SBCGlobal server,
so
we end up with two strikes against us for spam.

Can you expand more on the smart host method. That is a new term to me

Thanks

Paul


"Steve" <newsgroup@xxxxxxxxxx> wrote in message
news:OGdTWDfhGHA.3860@xxxxxxxxxxxxxxxxxxxxxxx
Sending via the smart host method usually will workaround the reverse
lookup issue. Even more important would be a static IP if SBCGlobal is
only providing a dynamic IP as that also helps to resolve most spam
filter issues as well as makes the SMTP setup easier in the long run.
Again you're using the POP connector for long term use and it was
never
intended to do that.

"Paul Proefrock" <proefrock@xxxxxxxxxxxxx> wrote in message
news:efR3TGdhGHA.1208@xxxxxxxxxxxxxxxxxxxxxxx
Steve,
When SMTP is used, you need to have reverse lookup to get past most
spam
filters. Our ISP is SBCGlobal who refuses to manage the account or
provide the reverse. They will release it to us, which then provides
an
entirely new level of complexity and skills, not presently possessed.

I'd love to go to SMTP. Maybe I need to use this as incentive to
learn
about Internet IP Address management.

Suggestions on a learning site?

Paul P


"Steve" <newsgroup@xxxxxxxxxx> wrote in message
news:O8i%23FAMhGHA.3496@xxxxxxxxxxxxxxxxxxxxxxx
The POP connector was never intended for long term use but more as
an
interim service while SMTP was setup. Any reason not to switch to
SMTP?

"Paul Proefrock" <paul@xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx> wrote in
message news:O7KN44LhGHA.4864@xxxxxxxxxxxxxxxxxxxxxxx
We get intermittent errors on our POP3 connection that triggers an
item in our event log. Event ID 1019, 1023 and 1036.

I have researched this and see it is a common problem but have
never
found a way to fix it. It seems the errors are thrown if there is a
break or glitch in the POP3 account. The connection still works ok
and
the mail is downloaded without any other problems. I have never had
to
go in and reconnect or rebuild the connection.

Are there any ideas on how to correct this. I have seen it is
considered "benign" but it is kind of annoying to find there in the
daily report. I like a clean *** each morning.

Thanks for any help

Paul P















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