Re: Do you standardize your installations?
- From: "Kerry Brown" <kerry@xxxxxxxxxxxxxxxxxxx*a*m>
- Date: Sat, 27 May 2006 08:37:10 -0700
Leythos wrote:
In article <uJmdjTZgGHA.1264@xxxxxxxxxxxxxxxxxxxx>,
kerry@kdbNOSPAMsys- tems.c*a*m says...
Documentation is the key. Every customer gets a document with
great detail on both hardware, software, and configuration. There is
also a change log with the documentation. The document is detailed
enough that any competent IT person could take over the system with
ease. This gives them the peace of mind that if they don't like me
or something happens to me they can continue on with their business.
It also gives me the ability to fix most things remotely or even
send in a contract tech if I can't make it on site. I hate to say it
but your approach sounds a little arrogant to me. You put your wants
over the customer's needs. I agree with building a stable core setup
but there is always some customization needed.
It's good to see that others do this, I was starting to think we were
alone in this approach.
We've always done our setups with such detail that any other company
could follow us and not have a problem determining what was
done/needed to maintain the system - and we've never lost a customer
because of our approach.
What I hate is getting new customers that got fed-up with their old IT
company, have no documentation, no idea what was done, etc... then we
have to start at square one before we can do anything... And it always
seems like the previous company had never seen anything concerning
security groups, applied NTFS permissions by user instead of groups,
didn't do login scripts, mapped shares between workstations, mapped
printers between workstations....
It may sound trite but it's all about karma or whatever you want to call it.
I have gained customers by doing things this way. Existing customers like
the approach and recommend me to others.
--
Kerry
MS-MVP Windows - Shell/User
.
- References:
- Do you standardize your installations?
- From: Mark
- Re: Do you standardize your installations?
- From: Kerry Brown
- Do you standardize your installations?
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