Re: SBS Fax service stops working Intermittently

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Thanks for the reply. There are 2 problems here:
A. The server periodically stops receiving faxes
B. The server will not reboot with a "Shut Down" or a "Restart"
command. You have to physically push the button to power it down.

I have addressed your questions below.

1. It's a US Robotics External modem. I cannot login right now, so I
can't tell you the exact model. I think someone (most likely the owner)
has tried to reboot the server remotely, which is another (most likely
separate) issue.
2. The only info related to the Fax service in the event viewer refers
to a failure to receive a fax.
3. They very rarely (if ever) use the server to send faxes, so I cannot
say for sure if the problem is with sending as well, but I know that
they are not receiving their faxes.
4. If I go to Computer Management, and either right-click the Fax
Service and select RESTART, or if I attempt to select STOP, the service
never completely stops (thus I cannot restart it) and the Status shows
"Restarting" in the Services details pane. I have also gone to the
command line and attempted to use a NET STOP fax command, but it was
unsuccessful.
5.
a. We only notice it when we are not receiving faxes. When I see that
our faxes are coming through our fax machine rather than through SBS, I
check the service. Again, there is nothing in the event viewer other
than "SBS failed to receive a fax from...."
b. The last time we had the problem was on 5/17, and I think the last
time we had the problem was in February. A reboot resolves the issue,
but since I cannot reboot it remotely (because of the "shut down"
issue), this is very problematic.
6. See number 5 for first 2 questions. No changes since it was working
before on 5/17. The only thing that comes to mind that has changed at
all in the last few months had to do with Sharepoint, but that should
not affect the fax service, and also we were experiencing the Fax
problem before the sharepoint configuration change.
7. Not to discount your advice, but I'm very familiar with configuring
the SBS fax service. I have setup more than 20 SBS machines, and nearly
15 of those use the fax service, and this is the only one that has a
problem. I am considering completely removing the fax service and
reinstalling it, but I am concerned about leaving remnants of the
service after this process.

.

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