Re: Outlook Web Access loading... loading....

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Crina, thankyou. I have been pulled into another job, but will come back to
this next week, and see how I go. Andrew

""Crina Li"" <v-crinal@xxxxxxxxxxxxxxxxxxxx> wrote in message
news:bFPtqZLeGHA.5432@xxxxxxxxxxxxxxxxxxxxxxxx
Hi Andrew,

Thank you for posting in SBS newsgroup.

From your description, I understand your issue to be: when connecting to
Outlook Web Access (OWA) and RWW from internet, you see a "Loading"
message
on the logon page after you type the user credentials. If I have
misunderstood your concern, please do not hesitate to let me know.

Based on my research, this issue is most likely related with Form Based
Authentication used by OWA 2003. Please check the following suggestions
first.

At the server side:

1. Apply the 831464 hot fix:


http://www.microsoft.com/downloads/details.aspx?amp;amp;displaylang=en&famil
yid=0BC9B5BC-A094-49BF-89A5-C8A2D32345A2&displaylang=en

For more information regarding this hot fix, see:

831464 FIX: IIS 6.0 Compression Corruption Causes Access Violations
http://support.microsoft.com/?id=831464

2. Clear the IIS server files. To do so, follow these steps:

1) Go to your "%SystemRoot%\IIS Temporary Compressed Files"
(C:\WINDOWS\IIS
Temporary Compressed Files or C:\WINNT\IIS Temporary Compressed Files)
directory.
2) Select all of the content in this directory and delete it.

3. Click Start->Run, type "iisreset" (without the quotes) and click OK to
restart the IIS services.

At the client side:

1. Open IE, and go to Tools -> Internet Options.
2. Select Delete Files, check "Delete all offline files" and click OK to
confirm that you want to delete the content. Then check if the issue
disappears.

Please also check if the "Authenticated users" has three permissions
(read&execute,List folder content, read ) on the following folder:

C:\Windows\Microsoft.NET\Framework\v1.1.4322
C:\Windows\Microsoft.NET\Framework\v1.1.4322\Temporary ASP.NET Files

This issue may also be caused by URLSCAN installed on IIS if it is not
configured per the Exchange 2003 OWA template. For more information, see:

823175: Fine-Tuning and Known Issues When You Use the Urlscan Utility in
an Exchange 2003 Environment
http://support.microsoft.com/?id=823175

325965 The URLScan tool may cause problems in Outlook Web Access
http://support.microsoft.com/?id=325965

If URLscan is uninstalled, can the problem be reproduced?

In addition, this may also occur if you install OfficeScan (version 6.0 or
6.1) as part of Trend Micro Client/Server/Messaging (CSM) Suite 2.0 for
SMB.

Please also refer to the following KB articles to see how thing goes:

910119 Users receive a "Loading" message when they use OWA to access their
mailbox after they apply a hotfix or a service pack to Exchange Server
2003
http://support.microsoft.com/default.aspx?scid=kb;EN-US;910119

840183 Outlook Web Access clients cannot open mailboxes after Software
Update Services is installed on a computer that is running Exchange 2000
or
Exchange 2003
http://support.microsoft.com/default.aspx?scid=kb;EN-US;840183

If the issue still occurs, would you please help me collect the following
information?

1. In the OWA form based authentication (FBA) page, select ''Basic''
instead of ''Premium'', input the user credentials and click ''Log On''.
Will you see the messages in the basic OWA view?
2. Do you mean you can get the OWA and RWW logon page when you type
https://public_ip/exchange and https://public_IP/remote and then you see a
"Loading" message? Please attach a screen shot to newsgroup?
3. Have you tried other methods listed in the KB 280823?
4. Please rerun CEICW to see how thing goes?

I appreciate your time and look forward to hearing from you.

Best regards,

Crina Li (MSFT)

Microsoft CSS Online Newsgroup Support

Get Secure! - www.microsoft.com/security

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--------------------
| From: "Andrew Prior" <andrew@xxxxxxxxxxxxxxxxx>
| Subject: Outlook Web Access loading... loading....
| Date: Mon, 15 May 2006 14:47:41 +0800
| Lines: 25
| X-Priority: 3
| X-MSMail-Priority: Normal
| X-Newsreader: Microsoft Outlook Express 6.00.2900.2869
| X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.2869
| X-RFC2646: Format=Flowed; Original
| Message-ID: <OdDqTr#dGHA.3888@xxxxxxxxxxxxxxxxxxxx>
| Newsgroups: microsoft.public.windows.server.sbs
| NNTP-Posting-Host: 202-6-153-91.ip.adam.com.au 202.6.153.91
| Path: TK2MSFTNGXA01.phx.gbl!TK2MSFTNGP01.phx.gbl!TK2MSFTNGP02.phx.gbl
| Xref: TK2MSFTNGXA01.phx.gbl microsoft.public.windows.server.sbs:268035
| X-Tomcat-NG: microsoft.public.windows.server.sbs
|
| SBS2003 Premium pre SBS1
|
| Outlook Web Access did not work with the 440 time out error. Fixed this
| with a sync of anon passwords as at
| http://msmvps.com/blogs/cgross/archive/2004/08/08/11472.aspx
|
| Now cannot get it to load... get the inbox loading... loading... and
| nothing.
|
| I have "reset the high water marks" as at
| http://support.microsoft.com/kb/280823/en-us
| and now can get mail to load at https://localaddress/exchange if I open
ie
| on the server. I've also verified this from an internal machine.
| But when we do it externally ie https://public_IP/remote or
| https://public_ip/exchange we get the loading... notice in the inbox,
and
| nothing else.
|
| Can anyone suggest where I go next?
|
| T"IA
|
| Andrew
|
|
|
|



.

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