RE: Messages Disappear After "SMTP: Message Submitted to Categorizer"
- From: v-chacez@xxxxxxxxxxxxx (chace zhang)
- Date: Tue, 16 May 2006 09:00:14 GMT
Hi Steve
Thanks for posting here.
According to your description, I understand that you add another user
mailbox in the pop3 connector, but the message did not delivered. If I'm
off base, please feel free to let me know.
Based on my research, When the Microsoft Windows Small Business Server
(SBS) 2003 Connector for POP3 Mailboxes component downloads e-mail messages
from an Internet Service Provider (ISP) all the following symptoms may
occur:
o E-mail messages that are downloaded by the SBS 2003 Connector for POP3
Mailboxes are not successfully delivered to the intended recipients.
o The Microsoft Exchange 2003 Server-based computer removes the e-mail
messages that it was not able to deliver.
o The senders of these e-mail messages do not receive non-delivery reports
from the Exchange 2003 Server-based computer as they typically do if their
e-mail messages do not reach the intended recipients.
Please perform the following steps to narrow down this issue:
First, add a secondary SMTP address to the Exchange recipient policy
1. Click Start, point to All Programs, point to Microsoft Exchange, and
then click System Manager.
2. Expand Recipients, and then click Recipient Policies.
3. In the right pane, right-click the Default Policy, and then click
Properties.
4. Click the E-Mail Addresses (Policy) tab.
5. Verify that the local domain name appears in the SMTP address and that
you do not have an SMTP address configured for an external domain, such as
an ISP's domain name.
6. Click New, click SMTP Address, and then click OK.
7. Type the POP3 e-mail address, such as @domain2.com
8. Click to clear This Exchange Organization is responsible for all mail
delivery to this address.
9. Click OK.
10. Click to check the SMTP address you created in step 9.
Note Do not click Set as Primary.
11. Click OK, click Yes, and then click Yes.
12. Quit Exchange System Manager.
Second, restart the IIS service
1. Click Start, click Run, and then type cmd.
2. At the command prompt type iisreset, and then press ENTER
Then, configure the primary e-mail address for the POP3 users
The primary e-mail address in Exchange is the address that appears on the
From line when a user sends an e-mail message. Some users may want theirprimary e-mail address in Exchange to match their POP3 e-mail address. To
configure the primary e-mail address in Exchange to match the POP3 e-mail
address, use one of the following procedures, depending on whether you want
to configure the user accounts individually
If only a few users want their primary e-mail address to match their POP3
e-mail address, you can change these user accounts individually. To change
the user accounts individually, follow these steps:
1. Click Start, click All Programs, click Administrative Tools, and then
click Active Directory Users and Computers.
2. Expand the container where the user accounts are located, right-click
the user who you want, and then click Properties.
3. Click the E-mail Addresses tab, and then click to clear Automatically
update e-mail addresses based on recipient policy.
4. Click the POP3 e-mail address, click Set as Primary, and then click OK.
5. Quit Active Directory Users and Computers.
If the problem, please collect the following information for further
research:
1. Click 'Start', and then click 'Server Management'.
2. Expand 'Advanced Management', and then click 'POP3 Connector Manager'.
3. In the right pane, click 'Open POP3 Connector Manager'.
4. Click the 'Troubleshooting' tab, and then click' Maximum' in the
'Logging level list'.
6. Click 'Yes' on the following message that appears:
Note: Changes to the logging level do not take effect until the Microsoft
Connector for POP3 Mailboxes service is restarted. Restarting the service
temporarily interrupts the download of mail until the service starts again.
To restart the service now, click Yes. Otherwise, click No.
7. Click 'OK'.
Best Regards,
Chace Zhang (MSFT)
Microsoft CSS Online Newsgroup Support
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